Rudey Orthodontics

I finally feel compelled to write a review because I feel so passionately… frustrated.
Here’s what I wrote in my most recent patient survey:
I’m very disappointed in my most recent «services» at Rudey Orthodontics. I called in today to request a replacement for my bottom essix retainer as it recently broke in half while in the midst of taking it off one morning, I was told it would be $ 180. Ok– I was willing to pay that. However, upon discussing this with my husband who also happens to be a patient there, he informs he’s never had to pay for a replacement, which he’s gone in at least twice already to replace both top and bottom– free each time. This would have been my second appointment and I would have paid $ 360 for 3 replacements (top/​bottom the first time and just the bottom the second time), more than my husband– who’s essentially had 4 replacement retainers for $ 0.00.
When asked the reason for the different rates, I was told it was because the policy may have changed at the time (s) my husband happened to go and that the current policy right now would render for me to pay. I’m sorry, but I don’t buy that and am very insulted. I don’t buy into the idea that policies change that sporadically. What your employee over the phone essentially admitted was that my husband received preferential treatment over me. Interestingly enough, had I not referred him to go to your office, he would not have been your patient to begin with as I had received treatment the year prior. This is very disheartening to say the least. To add insult to injury, shortly after I received my first replacement, the top cracked and I didn’t want to go back because I didn’t want to pay another fee for another replacement so soon as it was still ‘workable’. I really want to replace both top and bottom since the top is cracked and the bottom is broken completely in half, but now I’d prefer to go to another office, where I won’t feel like I’m being treated differently or should I have my husband come in for me? It’s too bad, his molding differs from mine, otherwise I probably would.
This boils down to basic business ethics. Be consistent with how you treat your patients. I’ve never once been rude or difficult as a patient receiving treatment, but at the same time I shouldn’t have to feel someone else is receiving better care than me– let alone my husband! Who receives free replacements and who doesn’t? If insurance coverage is not a factor, then what does it exactly boil down to? We already live in a society where men get preferential treatment, but I didn’t think I’d ever have to deal with that at the orthodontist’s office!
MORAL OF THE STORY: TREAT YOUR (PAYING) PATIENTS FAIRLY (!), REGARDLESS OF GENDER, RACE, CREED, SPECIES… WHATEVER.

I can honestly say that just about my whole family has gone here. My mom and all 3 of my kids have been thru their orthodontic treatments with Dr Rudey and team. They are all FABULOUS. We have never had an issue with treatments, appointments not being on time, etc. This team definitely has it figured out. They know who you are, are happy to see you and do great work!

Dr Rudey and his staff were very pleasant to work with. Their friendly smiles and kindness went a long way. They made my daughter feel comfortable in something that can be scary for an 8 Year old. She smiles bigger and brighter today! Thank you To Dr Rudey and his staff!

Dr. Rudey and his staff are all really friendly. They made it possible for my daughter to get her teeth straightened in a timely manner with no complications. After 18 months her braces are off and she is looking good. I would recommend anyone and everyone to Rudey Orthodontics and stand by their services 100%.

I’ve been a client of Rudey Orthodontics for about a year now. I am extremely satisfied with the level of professionalism and customer service. The staff is extremely friendly. The practice is very well organized, they send you an email reminders, and check up on you. The office is clean. Dr. Rudey’s work is phenomenal. I can honestly say they aren’t about sales and are truly about helping people. Anytime someone mentions braces I will gladly refer them to Rudey Orthodontics.

Both of my daughters have had full braces here. One still in active treatment phase. Great Orthodontist and staff. The front desk and ortho techs (?) are very friendly & knowledgable. Modern, clean. Easy check in and e mail reminders. Very organized. Would give them 5 stars if they were in Burien location more than Tuesdays & Thursdays. On off day emergencies you have to go Renton office. Have recommended toady friends.

Got new retainers when my dogs chewed up part of my old ones. I got my retainers the same week, which I really appreciated.
Two odd items I should share:
1. I took in my old retainers and after ordering new ones, I figured I could wear the still intact piece from my old retainer and asked the hygienist if she could clean it. She said she doesn’t have anything there to clean it with, which I found strange for an orthodontist’s office.
2. I ordered plastic retainers to replace my wire retainers. They are so different in how you put them on, take them out, feel in your mouth, etc. None of this was covered in my consultation. It took me a few weeks to get used to them and had I known about the differences I would’ve ordered the wire retainers.
I paid $ 250 for my plastic retainers, which I don’t know if that qualifies as expensive, inexpensive or average.