Gerber Collision & Glass

If I could give zero stars. i would have!
I went to Gerber to get an estimate on my car that just had a scratch and small dent from pulling out of my garage. The estimate came to a total of $ 2400.
The gentleman that gave my estimate told me my car had to be buffed then repainted with a «special white» paint that BMW uses. In addition, he also said that a certain part had to be taken off and put back on to fix the dent.
Absolutely RIDICULOUS since I took my car to another auto shop near by and they only charged me $ 20. Come to find out. no re-​paint needed just a nice buff, and a slight tug on the dent. my car looks like it did when I first bought it.

Just had my auto glass done… was satisfied with the service… Gary was on time and got it done right and told me to let him know if anything happens to the glass and he will be back to fix it at no cost since its warranty. simon

I tried set an appointment to get my windshield fixed two times with Gerber Glass.
The first time they were going to come my work but I work with kids and told them I will return their confirmation call within 30 minutes. I cannot be teaching and also looking at my phone constantly. So I called back and left a voicemail and never heard anything back anyone at Gerber.
I thought it would be easier if I was just at home and not at work so the next week I got someone to sit in for me on Friday morning so I made an appointment for today and was told it would be done before noon. At 9am no confirmation call still so I called them and they told me my eta at 1:00pm. I said that will not work because I changed around my work schedule to be home at until noon to better suit Gerber Glass and that I have to be at work at 1:00. They confirmed that there was a note on my account for an am appointment. No one said sorry, no one tried to reschedule with me or give me a «we messed up» discount. Nada. All they said was «well our technician is down south right now so there is no way he can get to you.» Really poor customer service.

Jessica, I spoke to you over the phone, and I know you will be reading this too. I hope you really can set this shop straight and don’t let them send any car back to any customers with more damages than they originally came in with.
It’s a headache and waste of time back and forth 5 times going to the Renton location, and they still were unable to repair the damages Gerber Renton caused on my car. And now insurance is having another body shop repainting the car again.
I Deeply REGRET letting Gerber Renton to do any work on my car.
The original damage was on the passenger door, they did an awful job repainting it, there were dust trapped under the paint and it’s raised up like grains, and it looks dull. when i take it to other body shops, they were surprised how any shop would let a car leave the shop with paint job done horribly like that.
First time when Gerber Renton told me the work was done, I drove home and looked at my car in my garage with white light, there was marks all over my car like it was plastic melted in the paint on the rest of the car body that didn’t even need to be repainted or touch.
So I contacted the agent Tamara, n she said to bring it back they will fix that.
They said when they unwrapped the undamaged body with plastic ready for baking the paint on the door, they didnt remove it properly, so plastic was baked along with the paint. Tamara said it’s an easy fix.
When I got the car back the 2^nd time, there was tons of visible swirls marks all over the car, there were some surface areas that was rough to touch, on top of that, the plastics marks were still there on the paint.
So I took it back the 3^rd time addressing the problems, asked them what they did to try to remove the plastics, Tamara said they buffer it with compounds. But she and the painter denied the swirls was caused by them buffering with the compounds, and said the compounds they used is very gentle and won’t cause scratches or damage to clear coat, however, they couldnt explain why the circle swirls were in pattern looking like nothing but from a buffering movement. anyways, said they would fix it again.
So the 4^th time, I showed up in the morning at the shop, saw my car in so called detailing shop, my car was completely covered in dust, they said It’s Not ready to leave the shop yet, so I just went to take a look at my car up close.
They put a little ding on the back panel, and chipped a little paint and put a drop of touch up paint there, I literally freaked out and called my insurance.
Immediately, I asked Tamara what’s that all about, she said she doesn’t know. Then the painter again answered he doesn’t know.
And the worst thing is the plastics marks they left on my car paint are still there!!!
The 5^th time, Insurance asked me to give another Gerber location a chance to fix it, but when I got my car back from Gerber Kent, they took care of the ding and all the swirl marks but the plastics are still there on the paint…
Apparently, both Gerber locations dont have the right lighting or set up to see the problems all over the roof and the rest of the car body.
It’s unbelievable when i told them i need them to fix all the problems they caused on my car, but every time I went back there, gerber renton just caused more problems on my vehicle. every time they said the car is ready, and every time it’s indeed nowhere near alright.

Did the repair quicker than expected, for less than the quote! Everyone was super nice and I would recommend this shop to anyone.

All of my experiences with Jason and Lindsay of Gerber Collision & Glass have been outstanding. Very professional, very customer service oriented. I recommend them to all of my clients!