Windy Moon Quilts

I will admit I was a little reluctant to visit this store after reading some of the reviews here but boy am I glad I went anyway. The store was amazing and the staff could not have been nicer or more helpful. All their fabrics were nicely organized and their displays throughout the store were lovely. I will most definitely be a returning customer. Thank you Windy Moon for making my visit to Reno complete!

Terrific shop packed with a serious variety of quilting fabrics, patterns, trims & machines. I brought all 3 of my kids in with me & not one employee looked at us sideways or gave us trouble even when my overeager 7 year old felt the need to pick up every fascinating project piece (I understand her compulsion). I didn’t require any help selecting fabrics so I can’t voice an opinion there. The prices are in line with a local operation. If you’re looking for cheap fabric, chain stores may suit you better. That being said, items I picked up were either in line or a few dollars above it. I don’t mind that for a local operation that I like — and there is nothing not to like here. Employees were top notch, several asked how we were & we didn’t have to wait long to get our fabrics cut. When back in town — we will see you again!

I wish there was a way to give a business zero stars. Windy Moon Quilts has THE WORST customer service I have ever experienced!
I got a gift card for this store for my birthday. I have a high end sewing machine that I lost the foot pedal and power cord for, so I ordered replacement parts in March 2015. At the time the store clerk could not tell me when the items would be ordered, how much ch they would cost, or when they might arrive. I assumed a couple of weeks, but boy was I wrong!
After going to the store twice, and calling three times, in April I found out my order has not even been placed! In the months since I placed my order, I found both items online, but I really wanted to use the gift card, so I insisted they at least tell me how much the items would cost. The clerk called and left a message, $ 17 for the power cord and $ 84 for the foot pedal.
In JUNE, last week, they called to tell me the pedal had arrived, no mention of the power cord. I went in to pick it up, and the power cord had in fact not arrived. THREE MONTHS after I placed my order, I still could not use my machine. I asked the clerk, who was not helpful at all, to ring it up anyway, I would just order the power cord online. The pedal was $ 144! Almost TWICE as much as I had been quoted over the phone! I was pretty furious at this point, and again, there was no manager to speak with. I asked if I could just buy a power cord off one their floor models, the clerk had to ask her manager. She called, and he said I could buy one for 10% off… 10% off a USED power cord that was twice as much as any other store to begin with! Thanks, what a deal!
After three months of dealing with these people that don’t communicate with one another, Or their customers, I had to pay $ 60 more than they said I would, and buy a used power cord, that I had to request, as they offered NO help at all. The «Manager» did nothing to right the obvious wrong when they quoted me $ 84, and then charged me $ 144. My whole gift card used and then some. Obviously a business that has no care for it’s customers at all.
I will NEVER shop at this store again, and NEVER recommend them to anyone! This place is way overpriced, and the service is terrible. Zero stars. Don’t shop at Windy Moon Quilts.

Anytime I am in the Tahoe area, I make a point to drive to Reno just to go to Windy Moon Quilts. I’ve also been to their Sparks store. Different fabrics, and as cute as can be. I am an avid quilter. I shop all over for high quality quilting cotton, and I also shop online at reputable sites. Nothing is more fun than shopping at Windy Moon! I have purchased fabrics there that I can’t find elsewhere, and even though it is 300 miles from my home, I won’t miss an opportunity to visit there when I can. I’m sorry to read the negative stories about their customer service. My experience has always been exemplary! I find the employees there extremely helpful and knowledgable. I even had an experience last year, in which I purchased quite a bit of fabric during one visit. I got home from my vacation to find a message on my home phone, from the sales clerk, explaining that they overcharged me for the quantity of fabric that I’d purchased, and wanted to refund the difference to my credit card. I find that pretty fantastic customer service. A less reputable shop might have waited until I noticed the discrepancy, and not called me ahead of time. I was credited promptly, and sing their praises to all of my quilting friends that this is a must-​see store when in the Tahoe/​Reno area! I only wish I lived closer so I could visit more often, or even take classes there.

By far the worst customer service I have had anywhere in a long time. It was the highest price I have ever seen on quilt fabric, then they tried to overcharge me and wouldn’t explain the pricing on unmarked fabric, and the whole time they made me and my children feel incredibly unwelcome with their comments and rudeness. To top it off, they were completely unhelpful finding me the colors I wanted. What should have been a fun day exploring patterns and picking out fabric with my daughter as I introduce her to sewing wound up being an awful experience. They lost a customer for life.

I purchased the Brother Entrepreneur Pro from Windy Moon Quilts. I could not have had a nicer experience in the process. I wasn’t sure I really wanted to take the big step into industrial machines. I currently owned a smaller embroidery machine which has been put through the paces. After talking with Kathy over several weeks, she invited me to an event they had last weekend and I was able to use the machine for myself. I was sold. She worked with me to get the financing and really held my hand every step of the way. I really feel she cared about my needs. I have been given great lessons on my new machine and I really am happy I took the plunge! The owners Mike & Sandy were very kind and thanked me for my business. I have been going to the store for a while, but this is the first «Major Purchase» I have ever made there. I will be happy to do it again.

I took my Brother serger in for repair since they are an authorized service representative for that brand. Three weeks later they still hadn’t touched it. We went in to pick it up and they weren’t the least bit apologetic and didn’t offer any explanation for the lack of service. They did, however, make sure to put me on their email list and have been spamming me pretty much daily since I dropped the machine off.

I am hosting a charity quilting event and asked the manager if she might be willing to put up a poster about it. She said «yes» and invited me to bring the poster and flyers to the store. I arrived 3 minutes after they closed the doors, so I knocked on the window to see if I could leave the posters somewhere. The worker was sitting on a stool and turned and stared at me. I tried to indicate that I had something to drop off. She continued to stare at me and then shook her head, «no». I tried again, holding up the posters and she shook her head and turned the other way. I called on the phone, knowing that there were still three employees there. It rang 48 times and she finally picked it up, clearly irritated. I’m pretty sure I made her get off her stool. When I asked why she ignored me, she replied that they were closed and weren’t allowed to open the doors. It was company policy. I told her that it was inconsiderate to dismiss and ignore me. She could have at least walked to the door and talked to me. I could have slid the posters between the doors and no policies would have been broken. She just wanted to argue with me about company policy. I don’t understand what happened to basic customer service and common courtesy. If this is the kind of employees Windy Moon is going to hire, I will shop elsewhere.

Very spacious store filled with tons of high-​end expensive fabrics.
Usually this type of store have clearance section, but windy moon quilts did not have any which kinda disappointed me.
What I liked about this store was that they carry all the new designer fabrics which just came out this fall.
Staff were okay, nice but not exceptionally friendly people either.
They exclusively carry cotton fabrics, not linen nor denim.

People seemed nice, but definitely not the go-​out-​of-​their-​way type. I called a week or two ago and asked if they serviced Pfaff machines, and they said yes. I brought my 1,000 lb machine in today, and they literally quit servicing Pfaff’s as of last Saturday but wouldn’t make an exception. I asked who else might be able to do it, and they said Sierra Sewing Center… I asked if they had a phonebook as I don’t have a smart phone, and they let me use it, but made it a point to tell me that I couldn’t use their phone.
A good business would be apologetic about their new no-​Pfaff policy and not only offer to let me use the phone, but offer to call for me – that is how you get loyal customers. I could have bought some fabric for my next project had they even been the least bit sympathetic, but instead I left with my heavy machine, and no they didn’t hold the door for me while I lugged it out, lol.
Cute place though if you’re a robot that likes to quilt and requires no empathetic service whatsoever. Will definitely recommend to my robot friends who don’t have Pfaff’s.

After rampaging around sewing shops in California and Reno, we finally found Windy Moon. Staff was friendly, knowledgeable, and we were able to buy a used sewing machine to fit our budget that still has us blown away by the value recieved for the price! Worth driving all the way from Silicon Valley!

I love this shop — it’s a little on the high-​end, price wise, but their fabrics are high quality, and they’re staff is very engaging and helpful!

Excellent service, wonderful staff and quality products! A really fantastic quilt shop. If you are looking for a sewing machine, they have fantastic products and service.