Tires Plus

ok, so I bought 4 firestone tires transforce at’s from
and had them shipped to tiresplus on101160 n McCarran blvd. 2days later they call my cell to let me know their there, so I drop by to make an apt: to have them installed, and was greeted by a guy at the front desk, oh said he did not know any about it and that no one from called me, maybe it was another tiresplus up the street. well my frustration level was about to get ugly and I was going to leave and call tirebuyer to cancel the order another employee stepped up and took charge of the problem!!! if MARK had taken over when he did firestone would have lost a 30yr plus coustomer !!! THANKS MARK YOU SAVED THE DAY he is the only reason I gave you guys 4 stars!!!

I had called several places in Reno to get prices and locate tires for my car, and was promised a call back. After waiting a few days, I tried yet another new place and talked with John at Tires Plus, he said he didn’t have the tires, but he would check with the warehouse on Monday and call me back (yeah, ok). On Monday, I was pleasantly surprised to get a call from him, but he was not able to locate the tires I was looking for. He did have some ideas for finding them, and let me know I could have them sent to their location and they would put them on for me. I found the tires, had them sent, showed up at my appointment time, and was out within an hour. Great service! I really appreciate the fact that he took the time to call me back even though he wasn’t able to get the tires I was looking for, that is integrity.

So I go online and look up oil change coupons find a coupon for a $ 19.99 oil change at Tires Plus. It’s right by my house so I drive over. I walk in and there is a line of three people, one girl working the desk and one guy standing behind her watching what she does not helping her as she’s taken 7 phone calls during this time. After 20 minutes I reach the front of the line and ask for an oil change and the lady at the front desk says they’re all booked up today. I leave and am now writing this review upset in my car outside of the store.

Outstanding service! We needed a specialty tire in a pinch, to replace a flat, & Tires Plus was wonderful in helping us get in & out in a jiffy.

Been bringing my two vehicles here for years, been very happy with the service. The manager John has been very helpful in not only quality service but also in answering all my questions to help me better understand what the problem and solution are. I’ve always felt comfortable in their work ethic and honest assessments. Months after getting a new tire, we ran over a key that punctured the tire, I brought it back in expecting to pay for a brand new tire. The guys looked up my account, reminded me I had the insurance and charged me less than $ 20!

I love these guys! I am always greeted immediately, get efficient and superb service on my vehicle and by using the Tires Plus card, always have discount available. All of the staff are extremely friendly and easy to talk to. I recently moved across town near a different store location but can’t bring myself to leave these guys! Mark and John always make sure my vehicle is safe in a pinch and as a woman is is always traveling alone, I really appreciate their care

I took my vehicle in for oil change and brake service. I brought a rebate coupon for Wagner® ThermoQuiet® brake pads/​shoes and asked the agent to use that. He ended up using brake shoes from a different vendor. He also recommended brake fluid exchange for $ 71.99, headlight bulb replacement for $ 46.99 ($ 13.99 parts+$ 33 labor), and fuel system cleaning for 90.99. I bought two headlight bulb from amazon for $ 12.99, and it took me 2 minutes to change the bulb. The agent does not listen to customer instruction, try to push unwanted and over-​priced services. I don’t know how much I can trust this agent.
I took the other vehicle for oil change at the same Tires Plus location. The agent told me that this vehicle had to use synthetic oil. I told him that this vehicle has been doing oil change in Tires Plus, and had been using normal oil. I asked him if he can look up the history and see why this is the case. He said that he could not look up service history.

I had a flat and needed some other services like an oil change, tire rotation and inspection. The work on my car was done quickly and professionally. The guy at the front desk was extremely helpful and kind; I wish I could remember his name. My ride was late coming to get me, so they kept the shop open an extra 20 minutes so I could pick up my car. Without a doubt, they got a forever customer out of me! I highly recommend this place.

I’ll never come here again.
I took my car in for its 60K service, and told the person at the front desk that I was also experiencing a lot of «shaking» when I would brake, especially when going downhill. He said that they would take a look at the brakes free of charge, since they were covered under warranty, because, I had them replaced in January 2014. After the brake check, they said they saw nothing wrong with the brakes.
3 weeks later, and still «brake shaking» away, I decided to go back in since I couldn’t take it anymore. I told them about the brake check they did previously, where they found nothing, and said it was probably the rotors needing to be turned. They checked it out, and said that the front rotors were indeed warped, and they machined them. Unfortunately, this was not covered under my «lifetime brake warranty», so they charged me $ 75. I had my brake pads replaced in Jan 2014. It is April 2015.
2 days later, I took a trip to Sacramento, and experienced the same shaking I had when I first brought it in. A family member recommended I take the car to Ayres Muffler and Brakes to get it checked out.
Ayres found that the recently turned front motors had a coarse cut, were machined incorrectly, and were still run out. They ALSO found, that the rear rotors had run out as well, so they machined them too, and serviced the calipers. They did a road test after, and my car has been great ever since. No more shaking. $ 150 well spent. Ayres was great.
Now, I’m curious as to what work Tires Plus ACTUALLY performed during my 60K service. That total bill was $ 1K, I guess I’ll never know.
Tires Plus is horrible. Don’t waste your time and money here for car service. Maybe stick to tires.

Last December I took a trip to Reno from the bay area in my ’85 Volvo. I have a mechanic who has also become a good friend who I called when the car exploded one cold 24 degree morning in Reno. He thought it was the plug inside the radiator that had exploded. What it was is that I live in the bay area and I don’t use antifreeze as heavily in the car here because it never freezes where I live. One night in the cold, and *something* exploded in my car. I went to Tires Plus and the men there were incredibly kind and helpful. The manager, John Brusaschetti, who kindly filled up my water container and tried to determine what the problem was. I felt his sincerity and really wanting to help efficiently and knowledgably. I told him I was visiting from Reno, on a budget and hoping against hope that I wouldn’t have a several hundred dollar fix on my hand, as i had under a hundred dollars (am debt and credit card free). He explained the different possibilities and promised to call when he had time to assess the situation. A friend picked me up for my visit, and about 3 – 4 hours later, the call came in from John that it would be only $ 30 to fix. Next morning the car was done, and has been running great ever since. Thank you John and your employees for a pleasant experience.

Left Sparks last night headed to Sacramento for my daughter’s softball tournament. I took my wife’s car, and before I left, asked her when her last oil change was. She didn’t know of course, and I didn’t notice until I got on the freeway that she was about 3,000 miles overdue. It was about 6:45 pm at this point, so I got off on the last McCarran Blvd exit in NW Reno to find a lube & oil place for a quick service before I crossed the Sierras. I found 2 places right off the freeway, the first one (Jimmy’s) was already closed, but there was a Tires Plus in the same parking lot. I checked my phone, found out they do oil changes, so I whipped over there to get in before they closed at 7pm. I walked in the door at 6:51, the guy at the counter said they were about to close and there was NO WAY he could help me, even after I described my situation. Thanks dude! Appreciate the humanity there, not willing to stay an extra 10 mins to help a customer with 2 kids headed over the hill. It’s not like I would ever even consider going to that store for anything else, being that they are on the other side of town anyways, but now I will go out of my way to NEVER go to another Tires Plus. You suck dude, thanks for nada!

Go to Discount Tire right up the road not here! First they don’t stick to their times & the take forever to put tires on, not to mention I brought my car in with the spare tire on (keep in mind a totally different rim) and they mounted a new tire on the spare rim!!! They left the blown tire on the regular rim leaving me without a spare! Seriously for a tire store I didn’t think it was possible for that kind of mistake… the 1star is for their free WiFi

I was a mechanic prior to moving out to Truckee, that being said i was nervous taking my car somewhere to get tires.
I showed up quite early for my appointment however the lady and gentleman who helped me were honest, nice and reasonably priced. Plus they finished two hours before we assumed they’d be finished.
It’s a bit of a drive, but i’ll most likely come back here.

I’m not sure why they have appointment times when they don’t stick to them. The man at the counter was VERY condescending. Apparently women aren’t worth respecting. He asked us to wait a minute for a paper to print, so we sat down. He spoke loudly across the store saying ‘we can’t work on the car without the keys’ as if we were supposed to just know he was ready after he asked us to wait. Another woman waited at the desk for at least 10 minutes without anyone coming to speak to her. Meanwhile, our car was finished and we had to wait for the keys for a good 15 minutes. Then they told us a bunch of BS we needed like we were stupid.

WOULD NOT GO BACK! I took my car in because my check engine light came on, and I told them it was the o2 sensor. When I came back in, I saw a $ 100 diagnostic fee! They charged me $ 100 just to verify what I had already told them.
Plus they called me and told me my car was ready, and when I get down there it wasn’t. I had to wait another hour once I got there. They didn’t even acknowledge me or apologize. Just made some lame excuse about why it wasn’t quite done, even though they had just called and told me it was. No apologies, nothing to try and make it right, they just choose to act like I wasn’t even there. I will never go back.

My son recommended this shop, so when I needed an oil change, I made the appointment online, and they were ready for me when I arrived. The service writer — Brian, was extremely polite, friendly and knowledgeable. The customer waiting area has a soft drink vending machine, free coffee, DirecTV, a clean restroom and a viewing window into the service bays. The bays looked spotless and the mechanics were attentive to getting the job done efficiently and correct. I was outta there in less than 30 minutes, and even though I live on the east side of Sparks, I told Brian he’ll be seeing me again. I highly recommend this shop for their professionalism at very reasonable rates.

These other negative reviews must be before the new manager took over, because every review I’ve read is the EXACT OPPOSITE of the experience I got at Tires Plus today.
First things first — the guy at the front desk was incredibly nice. He listened and gave feedback as necessary, thanked me for my business, and was just incredibly genuine and kind. One of the services recommended was a timing chain gasket replacement due to a small leak. The service was $ 50 in parts and $ 1900 (!!!) in labor. He said «Don’t worry about it – that’s way expensive and we could sell you a new engine for that.» He could have told me it was necessary and the car would blow up if I didn’t get the service. Instead, he said «just watch your fluid levels and you’ll be fine».
They also did a full car inspection for $ 10. This included TWO test drives (one they always do, and another they did on request when I told them I felt a vibration when driving). They went out of their way to make me happy, and for only ten freakin’ dollars!
I will come back to these guys for as much service as I can afford. Whatever the new manager did is working wonders. Thanks!

This is a review for the Tires Plus branch on McCarran, 1 block north of the 80 freeway. Anyway, this Tires Plus should be called TIRES MINUS.
These guys suck — no wonder everyone has negative things to say about them. They wouldn’t even let us provide our own OEM oil filter for the oil change. It doesn’t cost them anything more, and we didn’t want to use their cheap crappy oil filter.
It’s okay, we just went across the parking lot to Jimmy’s Express Car Wash. Jimmy’s let us use our OEM oil filter, and they washed the car for free too!
GO TO JIMMY’S INSTEAD.

I would give them a negative 5 stars if I could. This place sucks!
I came down from Truckee and called the day before to set up an appointment. They told me an appointment wasn’t necessary, and when I got there they said it would be 2 hours before they could get to my car. It turned into 2.5 hours and they only changed the oil!
They were supposed to also rotate the tires, but didn’t because they said they were too worn and I needed to buy a new set. The tires were perfectly fine, and it was obvious they were just trying to sucker me into purchasing tires from them. I took it to Stones in Truckee and they said the tires had thousands of more miles left on them.
They also overfilled the oil half way up the dipstick! Nice job morons. The guy at the desk was a total a$$hole and acted like he didn’t have a friendly bone is his body.
Stay away from Tires Plus! At least the one on N McCarren.

Terrible!
I scheduled an appointment on Sunday for Wednesday and they were supposed to order the tires so that I didn’t have to wait.
When I got there on Wednesday, I waited for an hour and a half before the guy came out to tell me the TIRES WERE ALMOST THERE. They had 3 days and the tires were not only not there yet, but they didn’t tell me that when I checked in! I could have left and came back. I ended up being there for over 3 hours, on a work day, and nobody even apologized. Don checked me in and was not very polite.
Then when I got on the highway, my car started shaking really bad– I wasn’t going back there, so I went to Les Schwab and they had to realign my car. They were awesome, but I wish it had been done right!