Big O Tires

Have to give them 5 stars because they have always been upfront and honest with their diagnosis. And their prices are great. Will go here every time.

I was on a cruise to tahoe with some friends and a local Subaru group from Sacramento. Along highway 50 I hit a rock and 10 miles down the road right in front of Sierra at Tahoe, I got a flat tire. I was eventually going to go to Reno with my friends so I decided to call AAA and have my roadside assistance tow my car to Big O Tires to just get four new tires.
I called ahead of time to ask if they had my tire size and they didn’t, so they ordered the only tires they could order for my size (255÷35÷18) which were Pirelli all seasons.
They ordered the tires and had them delivered to the location by the time my car got there. They said they’ll call me when it’s done, should be about an hour. Two hours later I come to the shop, no one even called me to let me know it was done. I get there and they roll my car out on three of my new tires and my spare?! I was shocked. I was not informed of what was going on nor did they ask for my approval or permission. I was watching them so they asked if I owned the car. Turns out they mounted one of my new Pirellis onto my rim that was cracked and then, after mounting it, realized the rim was cracked and not safe to drive on and put my spare on.
If they would have called me and informed me of this, I would not have wasted my time or $ 903.42 on these new tires that I did not even need.
I was 100% fine on my three tires that I had before and my spare and I could have driven home just like that. But they didn’t even give me the chance or possibility to do so.
I’m honestly so disappointed and I would have done so much different if I could go back and relive the situation. I’ll never go to a Big O location ever again. This beyond ruined the experience for me.
The people who helped me were Travis Tebbe, Shauna Rodgers, John Hancock, and Phillip Hay.

I am horrified after reading Emilys review. I really hope they take care of that for her. I have been to a Big O myself and they have tried to convince me of changing brakes when I had them changed the day before. I think it was just because I was a girl. I really do hope they take care of Emily. She AT LEAST deserves a full refund. Hopefully they don’t get in trouble with the law. I heard it is illegal to put a tire on a cracked rim anyways. Sounds like a whole lot of liability issues to me. They should contact her ASAP.

Jeremy gave me great customer service today! He courtesy-​checked the air in all of my tires and educated me on when I should check my air, how to do it and where to find the amount of air recommended for my Lexus CT. Thank you!

Came here for an alignment. They quoted me a 45 minute wait. An hour and a half later after becoming impatient I go to the front desk only to have them tell me that they couldn’t do the alignment without replacing my inner and outer tie rod ends.
The quote they gave me for either an inner or outer tie rod end was 77.99 for «good quality» parts. I can’t help but feel like they were trying to rip me off considering those parts run about $ 30 or 50 $ for the more expensive brands. So lets see, 77.99 * 4 (for front inner and outer) runs about 311.96 versus 30 * 4 for 120. I’m not impressed.

Good service for a flat tire repair. ‘Took the estimated time of 30 minutes despite being a bit busy.
‘Waiting area had free popcorn with choices of toppings, coffee, tea and hot chocolate. Plus, a TV (But, the TV wasn’t on, so I’m not sure if it works).
This was the second time in the last month and a few days, that this particular tire has been repaired, but they said it wasn’t a failure of their repair job and that it was a new area needing a flat repair. They didn’t charge me for the 2^nd flat repair though, and I’m satisfied with that… (About $ 15) They did, however, recommend that I need to get new tires. Which IS the truth. (‘Gotta budget that out for the next few months).
Based on the interaction of myself and several employees, I will likely return when I can afford the tires.
Off McCarran and Mae Anne. Across from the Wells Fargo in the shopping center with Kohl’s, Ulta, and Safeway. (Plenty of great shopping… While you wait for your tires, Ladies!)

Just moved to the area from Massachusetts and had picked up a nail in my tire. Prompt (done in half the time they quoted), friendly service-​will definitely be back!

Well I have been coming to this store for a few years now. I will give them 4 stars and recommend them to anyone looking for tires or other automotive needs. Slow, hell yes. But I can deal with that if they do a good job. Prices are prices but I am confident they are fair. You need to be the one to price check your own items anyway. They will price match to my knowledge. I trust them with oil, tire rotations and most recently leveling kit for my new truck.
Cheers

Awful, and dishonest. I came here trying to get a tire on my SUV fixed because I punctured it on Henness Pass Rd. I went here yesterday hoping I could get it fixed quickly, and they told me at first that they would be able to fix it.
I received a call a few minutes later saying that they couldn’t fix it but they have a tire to replace it with, in exchange for $ 197.
I called my normal mechanic, hoping they could do better and they quoted me about the same. So I brought my vehicle in today to Reno Vulcanizing and they fixed my tire within 30 minutes, with no problem. They didn’t charge me a thing, and they even shared their potluck goodies with us.
Only go here if you’re willing to get ripped off.

This was my first time here and it was a wonderful experience. I went to. Tire plus right before and they told me I couldn’t get an oil change until Tuesday (it was sat) or else it will take all day if I did it that day. When I said I will go somewhere else they didn’t even care. Right when I walked into Big O Tires I was greeted and got in right away with only a 30−45min wait. Staff was very friendly and kept me posted on the status of my car often. Very profession and fast. They didn’t even try to sell me anything or fix anything with my car. Will come back again!

The rudest slowest big O I have ever visited. Do not recommend this place for customer service.

Horrible, terrible, disappointing, and unbelievable. I believe that is a good start. My friend had a tire blow out on the freeway on her way back to California from Reno. She used to live in Reno so don’t just discount my review as a «Crazy California Customer Complaint» because this one is not. So she has the blow out and comes here per a close friends recommendation. It was all bad from the beginning.
They tried to sell her a new rim, tire, tpms sensor, mount and balance for a total of almost $ 1,000. I thought she must have misunderstood seeing as I am in the automotive industry I knew there was no way! Well she was right. Ok, fine I said to go ahead and order it. They would have it on Monday they said.
She was confined to a small room that was able to be budgeted with the few dollars she had left to get home until Monday. On Monday I came up to help her and make sure there was no more funny business. Ha! Monday morning about 11am, yes 11am, they say oh, it didn’t come… «Maybe tomorrow.» Yup that was his exact statement as we stood at the counter of Big O Tires. I couldn’t believe it. Friday, Saturday, Sunday, and now Monday and it still was not it?! Time to move on… And move on we did.
Just a side note… We found the tire… and when we did Big O was there picking up tires too. Lol. Small world.

Employees here were very helpful, concerned of exactly what I was after and fairly upbeat to getting the job done. When I mentioned the price I was being offered at a previous location they matched it without debate. They were quick getting started on my vehicle. All around as happy experience as can be getting tires done. Bravo Zulu to the employees here.

I’ve always had great experiences with this big O. They always go above and beyond. Took my wife’s car in before a trip and they checked everything to be sure we were good to go. My truck needed new tires and I received a lot of useful information. They are great.

Absolutely, the worst customer service I have ever experienced. Brought my car here for an alignment. I was told it would take an hour. I waited all this time after noticing that they moved my car off the alignment rack.
I, then asked them «If my car was finished.?» The manager then was asking me how to align my car and if it was OK? They immediately started moving another car on the alignment rack. Aren’t they supposed to be the experts? This is scary and you should run fast from this cast of characters. Better bring your shop manual and spend a day with these amateurs to help them get it right, that is if you dare to give them a shot at your vehicle.

The service was terrible. I received ONE wrong sized tire on my car, so my gas pedal would lock up thinking I was skidding. When I explained this to them, they acted as if it was my fault. After numerous emails to the store and even corporate. I never heard a thing back.

Amazing customer service! Went to a different place who had told me my brake pads and roaters were completely shot and tried to charge me $ 400 to fix it all.
Brought my jeep here, and after a look, they call me over and show me that my brake pads and roaters are just fine! The other place had lied to me. I was very relieved that this place did not try and take advantage of my lack of brakes knowledge, and didn’t try to sell me anything! I will definitely be back!

Went in because my husband, 9 month old baby and I are traveling 600 miles to see family. Wanted an overall check on my car, an oil change and also for them to find the source of a warning light and fix it. Well, they did ALL of that and also rotated my tires for $ 55. That is a screaming deal! I feel very confident in my car today as we travel and I was very impressed with the customer service. It was GREAT! I will definitely be back!

Tremendous customer service!!! Had driven through some construction sites and found a bolt straight through the tread of my driver’s side rear tire. It was 4:30 p.m. Fearing that the tire would go flat overnight, I drove to Big O. When I walked in there was a line to get to the counter. Once I made it to the counter and told them the issue it was 5:10 p.m. The person behind the counter grabbed my keys and pulled the car in immediately. The tire was patched, balanced, and back on my car by 5:50 p.m. All for about $ 27. Doesn’t get any better than that!

Excellent customer service! I had a flat tire in a nearby parking lot and walked across to this Big O location. The service guy drove me back to my vehicle and inflated my tire enough to drive back across to their shop. I mentioned that we were going to trade in our car within the next couple of weeks, so they put a used tire on because my tire couldn’t be saved. No charge for the tire, just charged me $ 21 for the labor.
I’ve had my oil changed and tires rotated twice here as well. I never feel like they treat me differently because I’m a woman. I can’t say that for every oil change place.