The UPS Store

This place is Awesomesauce! They are always so helpful! And I love that they use packing tape and help close up boxes! This is hugely important to me! I really appreciate how accommodating they are!

The most HELPFUL and efficient UPS store I have ever been too. I had help bringing in two 3 fifteen pound bowling balls in a carrier with wheels. Sai (the owners wife) custom made the most sturdy box for shipment and was super ADORABLE! The box was very secure and she did all the work without any additional charge. I stopped by another UPS store earlier and did not like the description of their packing and they were almost twice the price. They were going to charge a service for packing the items. Sai also explained about other services and showed me the high quality picture calendar they can produce. They also accept AAA card for additional savings.

Solid staff, competent, helps you ship your stuff, and cheerfully takes pre-​labeled boxes.
Public notary, always on hand.
Parking lot, oddly sticky, but that’s not their fault.

I went in to get a my fingerprints done for a new position with my employer. Strolled in, no wait. Jennifer helped me, she made it super easy and was amazing. Thank you! You rock!

This location is staffed with great people. It is usually quite busy, but always moves quickly. Most of the faces are familiar, with a few newer ones occasionally, but they get to know you. While I personally just go there to drop off stuff, or make USAA deposits, but when they are helping people they seem super friendly and informative. I like the shopping center they are in much better than the Keystone location.

Paul M — Since YOU were the one who shipped the item, it is YOUR responsibility to follow up on it from a claim perspective. Parcels could get damaged or broken during transit and it’s good you purchased insurance. I find it extremely difficult to believe they wouldn’t honor the insurance. This store is ran like a Swiss watch and the staff knows exactly what they’re doing. The same thing could have happened had you used FedEx. Your smear campaign pertaining to the review of this location doesn’t hold water.
Sean S — When you enter a store involved in the packaging and freight business, you are on THEIR time. They are not on YOURS. It is THEIR job to wrap each and every item carefully so it arrives at its destination UNDAMAGED. After all, you wouldn’t want something you’re trying to ship to arrive in a hundred little pieces around the holidays, would you? My suggestion — take a few extra minutes and allow more time for locations like this to get the job done. It sounds like you have a patience problem more than shipping problem. This location is not understaffed one bit. They just don’t have enough people working there when YOU’RE there, which just sounds incredibly selfish.
Holly C — Zhong is about the nicest and most accommodating person I’ve probably met in my entire life. I honestly can’t say enough wonderful things about him and his staff. It’s disappointing you took more time out of your day to write a negative review just because you weren’t greeted with «Your Majesty» upon entering the store.
I’ve been going to this location for many years and have never once had a poor experience. They’re quick, efficient, courteous, and really know what they’re doing. I’ve shipped so many things from here and have never had anything damaged in the process of doing so. They’re very quick to help if all you give them is a little bit of your time and patience. That’s what shipping stores are all about.
Kudos to you, UPS Store! Keep up the fine work!

This store is severely run poorly. I mailed a package from here and insured it. UPS broke the contents and then refused to honor the insurance I purchased. The employees at this store did an awful job keeping me informed during the month it took for the claim to be assessed. My suggestion use FedEx. If that isn’t an option use a different ups store. This franchisee is horrible.

I’m really grateful I live close to this store, because everyone who works here is so competent. They’re always in a good mood and seem happy to help, which is a bonus.
This is a USPS and UPS store, so they can handle just about all of your shipping needs. Sometimes I’m not sure what the best way to ship something is and I come into the store with nothing but my item I need shipped, and they help me with everything. Love it!

Super friendly!
I made the trip out to Reno from Cali for a day just to utilize their livescan services.
The lady and the guy working there were both extremely helpful. Their customer service skills were above and beyond. Be prepare to wait a bit though… because they get extremely busy!
Livescan services were on the more expensive side though…$ 75 while another place a few miles away charged $ 60. The nice this was… this store opened later. You’re paying for the quality though because the lady really worked hard to make sure we didn’t have any issues.
They also offer post office services, faxing, and copying.
Great place to go…5 solid stars.

When was the last time you left a shipping store elated? I was blown away at the friendly, fast service here. The young lady who helped me went out of her way to make sure my item was prepped properly. very pleased and, well, elated!

This is your standard UPS store, shipping, shipping supplies, mailboxes, a copy machine. What makes it stand out is the friendly and kind service that you get here. The kindly owner works every day behind the counter, and she and her crew are lovely people, always smiling, even through the crush of holiday shipping.
One reviewer noted long wait times, and that’s something I’ve not really experienced outside of the holidays. This is my «go-​to» place for shipping and I prefer it over the post office, even though the post office in my neighborhood is a little closer. I spend much less time waiting here.

… I like this place, the people here are nice enough… but … I cannot support this business any longer due to the absolutely absurd wait times I encounter EVERY time i walk in here. Now granted, its often more the customers than the employees, like the lady who brought in a big box full of trinkets and made the line of customers wait while she had the gal working there wrap each piece individually in bubble wrap and tape… I stood in line for 15 minutes… left, came back 20 minutes later and they still hadnt finished… and the lady was just standing there, along with all the people in line that were there when I walked in earlier. Hey Lady, TRY WRAPPING THAT STUFF YOURSELF! That is instead of being completely inconsiderate and making the other 6 people wait for the 2 girls working there to get through with you and your wrapping job.
But that said, the bigger issue is how under-​staffed this place is… it always two gals, and there is ALWAYS a line … that takes FOREVER! So, Mr UPS store owner, the question is this… Do you spring for an additional employee or two so we can get on with our day? Or do you lose business because the public is sick of waiting cuz you’re too cheap to keep the place properly staffed? Its your call, all I know is … after spending an hour going back and forth here, and still not getting my package shipped… I walked over to, yes, that right, the post office, where i waited about 1 minute and ended up spending about half of what I would have here… the only bummer was, I got there too late to ship my package overnight due to all the time I wasted at the UPS store. I will NOT make that mistake again. Cheers. /​/​SS

The owner is extremely RUDE!!! I drive to the Keystone Location the owner and his staff are AWESOME and GREAT personalities.

This is the UPS store in the Savemart shopping center on N. McCarran in NW Reno. It offers shipping, copying, and fax services. I’ve used these folks for packing and shipping on a handful of occasions and have always been happy with the experience. They pack things up quickly and carefully and get you out of the store in a reasonable time. Service has always been pretty good and the folks behind the counter are friendly and helpful.