The UPS Store

Had to ship an eBay sale to Puerto Rico. The woman working there today was very helpful, was able to pack and ship it for me. Much better experience than going to the post office

The worst customer service ever. I walked in with two things to ship. The guy behind the counter just stared at me and asked me what I wanted. He had a political video playing on his video very loudly. Instead of turning it off he left it playing so that we had to talk over it. He didn’t ask me how I wanted the packages shipped, he just picked what he wanted, which ended up costing me $ 81 to ship two packages. Never again.

If I could give this place zero stars, I would. My husband mailed a large package to the East Coast and used this store because it’s closest to our house, and the package recipient wanted to return it UPS.
He was hesitant, because we’ve always had super bad service at this store. Once, while he was waiting to be served, the owner was on the phone with someone, yelling and screaming at them, while customers waited to be served, it was a joke, at best.
But, I digress. One to this experience. The clerk measured the box, and told him it would be over $ 80 to ship it. He wasn’t prepared for that much, but paid it, as he needed to get the box shipped. When our friend returned it after repairing it, his shipping total was a little over $ 40, also from a UPS store! My husband felt he’d been overcharged, and saw that the measurements on the return trip were smaller than the measurements this UPS Store gave him.
He stated by calling UPS, only to be told that the UPS Stores are franchises, and UPS actually has nothing to do with them! After much digging, he found the corporate site, and where to complain, which he did. The operator understood the problem, and promised to get back to him the next day, after contacting the store. She never did.
We found out after many more phone calls, that the local store (Lemmon Valley) wasn’t returning the calls to the operator, or any others we had contacted. My husband perservered, and finally found out the store had overmeasured the box, and indeed overcharged us. They said we’d have a check within a week for the excess charges.
Well, a week went by, and then another, and another. To make a frustrating story short, we waited from July until September to finally see a check. We will never use this store again, and will drive the additional miles to use the Fed Ex store in midtown. They are somewhat better most of the time, and a whole lot cheaper, and they guarantee delivery. This UPS Store is the worst ever, as others have noted. Avoid at all the costs, and stay away from the owners, they are absolute jerks.

AWFUL!!! I agree with another reviewer that this has got to be THE WORSE UPS store! I’ve actually gone in here several times over the past few years and regret it more each time. On my most recent visit (to make emergency copies), I didn’t realize until AFTER I started making copies that they charge 20 CENTS PER COPY!!! To make matters worse, the copy quality was just TERRIBLE!!! Office Depot charges 10 cents per copy or less depending on volume and their copies are superior. WHY IS THIS STORE STILL OPEN? A complete shot to the UPS brand!!!

Waited for like 10 minutes to get help. All I needed was the price of a box. Asked someone who was moving boxes for help and she rudely told me that she doesn’t work here. Understaff, terrible service, and over priced! Never coming back to this location.

This place is horrible. They always have a horrendous line and waiting times; always understaffed. Their prices are equally ridiculous. I understand the prices may be set at a corporate level but regardless it’s absolutely overpriced for both services and products. The shipping products are double what they cost at Walmart and Walgreens. I wouldn’t buy any tape or a single envelope from this place. The prices for copies are not at all at market value. The most ridiculous scam at this place is that you have to pay to confirm that a fax went through. Let me explain that this would be like getting your car repaired and then paying a separate fee to confirm that it’s been repaired. Imagine paying for your car repair, and then paying for a separate print out to confirm that it’s been repaired? That’s what a receipt is for. If you’re paying for the fax then confirmation should be part of your receipt. This is absolute outrageous. All I can say is that it’s in a convenient location but if you can avoid shipping something through UPS or this store then try to stay away from it.

Absolutely horrible customer service. I paid to have something shipped today for Saturday delivery and it got messed up and didn’t make it. The woman working at the store who is an owner, the name of UK, was absolutely belligerent and unhelpful I will never ever come back here again. She flat made it clear that she did not care about your customers. I spoke with her husband the other owner and he was very nice and helpful and help me work through this and I appreciate that. Unfortunately that does not take away the fact that this was the worst experience I’ve ever had with anyone at a retail location. I can see by their other Unilocal ratings that this is a common theme for this location

Worst UPS store EVER!!! Terra can’t talk and work at the same time, its impossible to get anything done here. The employees put their social life ahead of their customers., always lines, they should just close this store down as it does not serve the community in the slightest, people were leaving to go into town instead of listening to Terra talk to another employee about their dogs and not helping anyone. Highly recommend you don’t waste your time in this store and save time by driving into town to get done what you need done.

Don;t go here to get notary work done. I had to help her out with the I-​9 and she still got it wrong.
Now after paying and coming home to look over her work closer, I will have to go back in to have her fix her work. I don’t get it, «looking right at my driver license» and asking what is this??? OMG, OMG not good…
But went to UPS beacuse this store is close to where I live. and Yes I did read the reviews but was hoping that things had changed…
NO they haven’t and PLEASE PLEASE dont use this UPS store.

The worst UPS Store I have ever had the displeasure of using. I used it often for a few months because it is about 5 minutes away from my house. When I shipped an item worth $ 5000, they lost it. Took two months for the issue to be «resolved» (to this day, they have the item as still sitting at their location according to the tracking #), the resolution being a $ 5k check. I had long lost the business of the client this package was for. Still not sure what in the world happened, as two other packages I mailed at the same time to the same location turned up just fine. Throughout all of the customer service calls, not a single person offered an explanation or any condolences. In my opinion, cutting a check is not good enough, and I doubt much of an «investigation» was made, looking back on the discrepancies.
To top it off, the manager of the store (whose name I don’t have, as no one at that facility wears any UPS uniform or nametags) CURSED ME OUT and hung up on me when I attempted to call and find out what happened to my package. How a manager feels it is ok to curse at and hang up on customers, I have no idea.
I have since been using a UPS Store in Sparks 45 minutes away. The drive is terrible, but the service far surpasses that of the Lemmon Drive location. I did report the actions of the manager to a customer service supervisor. Unsure if any corrective action has been taken.
In short, do not use this facility. Make the drive elsewhere.

This store wastes your time. I went in twice to have a document notarized, and both times the notary agent was late, and the staff had no clue when he or she was arriving. Another time I had a packaged shipped from this store, and it was sent USPS w/​o my consent. I had wanted it sent via UPS, which is why I went there in the first place. The owner seems nice, he just has a flaky staff, which is unacceptable if you want quick service, which is the point of a shipping service, in my opinion.