The Highlands

Though the security is lacking (wild parties every night? Seriously?), the maintenance team is out of this world. Special thanks to Chris! Having lived here for less than a school year, I’m ready to leave. The 4×2 rooms are poorly designed, especially for how small they are. I can hardly sit at the recessed desk corner due to the dresser. I have to climb over the bed to get IN the room, also due to the dresser. The desk itself is of poor quality, and does not comfortably fit anyone over 6′ tall. Additionally, the closet is practically falling apart.
The highlands is transition housing.

As the parent who paid the rent for two years, I feel pretty qualified to write this. First, if you are a student who is serious about their academics. Do not live here. Repeat. Do not live here. Not as noisy as College Terrace, but way too much loud music playing, yelling in the parking lot, and late night parties for someone who needs to study. Also, if you do pick this place, make sure that you have friends to fill the rooms. Two years of weirdos in the fourth bedroom was a nightmare. My daughter’s bicycle seat was stolen off her locked bike and her car dinged badly while parked. Security is a joke and almost invisible. Tiny refrigerator meant each girl had a mini fridge in her room. If given a choice, pick somewhere else and drive a little farther.

I agree 120 percent with Sierra W. and the a few other friends and families I know that are having the similar problems and have since then moved their children elsewhere… My child and a couple of her friends went into the office months ago, to request and make arrangements to get an apartment together in a building close to where they have been living for the past 4 years. They finally made contact and approved the apartment for the three of them, and then they turned around and made the lame excuse that they had to give it to someone else!!! What the F!!! Now they, notified them and said they were put in a place completely opposite of their request, the apartment that was first given to them. still unsatisfied… Need to talk to someone at corporate to check this office out! At one time, the first couple of years or so, I loved the place, love recommending to all my friends and family, love the staff and the great communication and professionalism of the office. NOW… I can’t say enough bad things about the place! Don’t get trapped! It would be a big mistake if you don’t look over the place carefully and then end up locked into a contract, where you will end up with, the shorter end of the stick! Don’t do it! Something is seriously wrong with this overbooked, overrated and over priced property, when all you’re getting is a tiny bedroom, a bathroom and the rest of a 4 bedroom apartment to share with God knows who, Reconsider… Sincerely, A Very Disappointed Parent of a Very Unhappy Tenant (Child)

Not even worth one star, horrible customer service. First of all, I don’t even live here yet and I’ve had MAJOR issues with them. I knew going in that a lot of my friends had problems with them, so maybe it’s my fault for even giving them the benefit of the doubt. After many phone calls with them this summer, they have informed me that I was removed from my spot in my apartment and that they’re refunding many people because they don’t have room for them…
I’m sorry I signed my lease in MAY before many people, but because they had a huge «rush» last week, (in almost July) they’re removing many people because they let way too many people fill out applications and now they’re scrambling to try and get people in. This is a very shady company and it takes FOREVER to get in touch with management. Listen to previous reviews and AVOID this place at all costs. It’s not worth the stress and even if you sign a lease and give them money it still doesn’t guarantee you a spot which is absolutely ridiculous. To anyone reading this that has signed up for next semester: call and make sure you actually still have a spot, I thought I was fine too but they’re acting very shady and like I said they will be refunding A LOT of people, make sure you’re not one of them.

DON’T EVER SIGN YOUR LEASE HERE. Worst place to live. I’ve been here for a year and a half and it has been the worst experience of my life. I couldn’t get out of my lease my second year so that is the only reason I am still there. They just got new management and they are the worst. They are the dumbest, most ignorant people I have ever met. If you decide to stay at this place, good luck because you will be miserable. This place is going down the tubes and if management does not change, they WILL lose half their business. Oh, and by the way the highlands only cares about your money. That’s it. Not forgetting the fact that they up the rent prices every year for worse quality living. AND they don’t allow alcohol at the pool anymore. That’s bullshit because it’s a place full of college students. There’s nothing wrong with casual drinking. It’s going to be like a desert with tumbleweeds next year. I feel bad for them. Oh well. They definitely deserve the worst. Point blank, they’re horrible people. This place sucks. Don’t get stuck in the trap.

I lived there for two years and, while I enjoyed my time, (mostly) it had huge downfalls.
This was a great choice for me, coming out of town and only knowing guys going to the school, I needed a roommate. I was paired with two girls who seemed fine at first, and we texted about house rules (boyfriends staying over and such. These are single rooms) both girls moved in their boyfriends within a week. Members of the office knew. No one did anything. So I was now living with a weed head and her boyfriend who sold (I had randoms knock on my door asking for weed at 1am or later) and a girl and her boyfriend who left food and a awful mess everywhere. Talking to them did nothing, but I’m an adult. I can get over it. I did being up issues with staff but nothing was done.
Next year, one of my friends moved in with me and a girl she kinda knew was placed with us. Started off just fine. However halfway through the year the other girl got nasty. And I mean nasty. Pets are not allowed here, (doesn’t mean people *cough* don’t have them) and her room smelled like a rat cage from hell. The whole apartment stunk, you could smell it in the halls, it came through the ac. And she was mean and vindictive. My friend and I didn’t feel like we could go to the office without retaliation (keep in mind she was placed with us…) so we made up service calls. Had staff come in for dumb things. Nothing. Finally when both of us were moving out and she wasn’t home we made staff (take a call from my out of town mom threatening them) to come and walk to apartment to see how nasty it is. We’ve both told the office we aren’t paying for her damages, but I’m expecting a fight.
Now, the biggest issue. This girl refuses to pay me for electric. Won’t answer texts or calls from me or my friend. Every time I went to the office a) the manager is not there (good luck talking to her if you actually work. She doesn’t come in on weekends) and I’ve left countless messages for her to call me. And b) the staff told me a straight up lie. I wanted to do electric through them (since my first year) and have them split it in 3 for us, since this had been an issue. I was told if I even attempted to take it out of my name I would be fined. We’ll come back to that.
Finally I got the manager on the phone yesterday, all she did was talk down to me and tell me that it was my fault for NOT taking the bill out of my name and having them split it! I also got chewed out for not coming to her sooner (try working a weekend or after four, maybe check your emails and phone messages?!?) of course I stood up for myself and she admitted «the office dropped the ball» keep in mind, the entire office staff, besides her, are students who live there. Finally, I got her to at least contact the other girl. But again, I’m expecting fights about her paying electric and getting my deposit back (I caused NO damage).
Now, my boyfriend who lives here with his two best friends has had no issues. So it’s not bad for everyone
Security is a joke. But they’ll annoy you for talking with your front door open and do nothing about the party that is going on across the hall and people puking in the hall. If you call enough times you CAN get the Wednesday rager above your head shut down. Just call and name every apartment around you and refuse to give a name.
I have seen parties get out of control, doors being rammed down and such. I have also seen d**k heads that do this (including attempted assault on a girl) get kicked out, but only AFTER legal action. Nevermind that 30 people at the apartment saw it and reported it to the office as well as security. This guy was allowed to live next door to the victim for a couple months.
Pro: everywhere delivers food here! Wolf Den even…
2 stars because management is a joke, and they don’t take care of you after placing awful people. The apartments themselves are nice and a fun way to meet people. Like I said, boyfriend has no issues and signed a lease for his 3^rd year.

I am a parent. Horrible customer service. Very unprofessional. Do not let your child live her. Very poor communication. Very disappointed! Consistently disappointed. Glad my son is out of there now.

I walked the property inspecting it for my niece, a junior at UNR. Many units had pet fecal material on the decks and there were beer cans spread around the property. True, it was 10 AM on a Sunday, but that is a representation of the people living at the Highlands.
The exercise room is perfect, the management staff is a great big plus. Unknown if there is onsite security. Individual leases are appealing, but the Highlands can place a roommate without your permission in a room.
Students can walk to campus. Union Pacific tanker trains roll right around the property without an adequate buffer zone. I worry about what is in those tanks and the potential of spills.
The property has FREE wireless. I tested the throughput and it was at 384Kpbs. In today’s age, that will not deliver Gmail or UNR online classes.
There is plenty of parking, someone should check the lighting at night. The highlands is a large complex. There are centralized basketball hoops. The units are furnished, although the coeds on our tour did not want the included furniture.
I think the Highlands would be a perfect community if it was pet free. My niece cannot be around pets due to allergies.