Taco Bell

A lady came in complaining about service and a man who I can only assume is a manager or assistant manager was so willing to help. Even after her rude complaints he calmly told her what he could do for her, served her food and told her it was on him today. Didn’t catch his name but he was tall and slim with tattoos and a shaved head. Customer service can be so frustrating and he handled it like a champ during a busy lunch hour. Will be back.

This Taco Bell is dysfunctional on multiple levels and Bravo! Not only does this business deal in the market of fast foods and their secrets. Which is the type of information; skeletons in the closet of any fast-​food restaurant, that none of us want to know!
Anyway, sometimes fast-​food is what you get when you hungry and in hurry, bad move always!
Ok anyways let’s start with what going wrong at this location!
1. This location in particular for Taco Bell will only give kid cup waters, where as other if asked simple will give you LARGE water. If you choose large water at with location you will be charged full beverage price. Now, I could understand if all Taco Bells did this but they don’t. I could bear with paying 10 cents for the cup, which isn’t an option either, bad customer service and appreciation for the business.
2. They as many Taco Bell locations screw up orders, ordering and paying for Steak does not mean Beef, even though technically steak is beef, there is a price difference one would expect to get what they paid for!
3. Even through your serving Fast-​food this does not mean cold food, there are health standards for keeping the heat up for a reason.
Hopefully the management will read this and get their location together, you’re losing business!

December 21, 2015 Monday — 5:15 PM for dinner
1 adult and a kid
Atmosphere — 1 star
Food — 2 stars
Service — 3 stars
Background — Just spent the last two plus hours at Urgent Care and needed dinner. My brain was numb. I asked my daughter where she wanted to eat, and we ended up here.
Atmosphere — Totally remodeled location. You think they would score a 5 then. It is 5:15 PM and there were two people waiting for food to go, none in the dining area. But the place was a mess. What a shame for such a new place, there were yellow safety cones out, dirty tables everywhere, dirty floors, and soda spilt everywhere at the machine area.
Why does the soda machine need flashing lights? I understand that there are four possible choices from each tap.
But the real killer for me was the temperature. I had my winter coat on and I was still uncomfortably cold. I understand it is a cold night but should not affect the dining area temperature as they pretty much empty while I was there. The doors were not letting in cold air in with the huge number of people coming and going, as there were none.
Food
Drinks — A soda from the crazy flashing soda machine, root beer for me.
Main Corse — I had two 7 layer burritos; blah is the best way to describe them. Flavorless and the only thing that helped were their tiny hot sauce packets.
Service — Just there. Clearly they need more management training or those skills put into action. The dining area was still a mess when we left and three of the members were just talking and joking around before we left.
Future — I hope not.

This is easily the worst Taco Bell I have ever been to out of multiple states on the west coast. After getting the order wrong the first time, I went back in to get it corrected. Receiving the «corrected» order, I assumed that they wouldn’t get it wrong twice – upon arriving home, I realized that my assumption was incorrect and I should’ve checked it again because everything was still wrong. I ended up waiting at this Taco Bell for over a half hour after waiting for the corrected order, and I had even put my order in via mobile (which gives them a succinct and exact transcript of the order). The attitude that the staff had was entirely ridiculous. This place doesn’t even deserve one star.

I was the 3^rd person to place an order here seemed like the two food prep guys in the back were in some sort of slow motion mode. Plus the one guy kept looking out at everyone in the dining area. This creeped me out. I made the executive decision not to eat here. Almost 15 minutes for food that’s already cooked and you staring at everyone on top of that, I’ll pass.

My Drive-​Threw experience was great. Quick, Polite, Helpful. Good location. Food was good.

Good prices and taste good for a quick drive thru. Friendly staff and a clean facility.

Nice enough place to sit for a Taco Bell. Clean, airy.
Unfortunately they serve Taco Bell food. Probably not much they can do about that though.

They seem to clean the tables but fail and wiping off the seats! Be careful!

I love Taco Bell, not gonna lie. The service here is average, just like all Taco Bell locations. I would definitely recommend checking your order when you receive it though. I’ve gotten all the way home on several occasions where I’ve had missing items. At that point, I never want to drive back to pick up what was forgotten. Overall, I visit this location because it is convenient.

We are in Reno for a few days and just wanted a quick lunch after stopping at Target. Taco Bell is Taco Bell regardless where you go, the food options are the same and it’s pretty consistent. So it’s really the employees who will make a difference. Fabiola is one of the nicest and most smiling employees I’ve ever encountered in fast food. She smiled when she greeted us and when she thanked us for our order. That’s rare to come across in fast food.

I am not exaggerating when I say that it took 26 minutes to get an order in the drive-​thru this evening. I actually went on-​line to get the stores phone number so I could call and make sure they were ok in there. I was told that they’ve just been really busy to which I replied that I hadn’t even been able to PLACE MY ORDER YET. I was then encouraged to come inside a it may be quicker? My car was locked in!
The cashier couldn’t hear to take my order «her headset was broken,» and she neglected to inform me but they were «out of beans.»
WHAT A JOKE.

Its the Bell, you know what to expect food wise, this store has a small dining area but the staff is consistently friendly and competent with filling the orders.

this was the most ghetto taco bell i’v ever been too. it was so gross, i threw my food away. they were playing loud rap music in the back and the employees were being loud and crazy. NO matter where you work, you should act professional. Do not go here… You will just be disappointed. Its dirty also. x_​_​x

Horrible service! Did not trust them with my food at all! After I Got my food I was hesitant to eat it and threw it away and got Wendy’s instead, which was a lot better service and I didn’t doubt them like I did Taco bell. I love taco bell but this is NOT the location to go to.

This location is nothing special, but it’s also perfectly acceptable if you find yourself jonesing for some Taco Bell.
The décor inside the restaurant is dated (I doubt it has changed since the early 90’s), but everything is pretty clean and servicable. The location of the trashcans is somewhat inconvenient but I’ve noticed this at other Taco Bell locations as well. They never seem to be where you think they should be.
The staff is friendly enough and the service is decent. What do you expect? They don’t go above and beyond but they aren’t categorically rude either.
There is a drive thru for those quick stops and that seems to stay pretty busy. Seems most people choose to swing by for food instead of stopping and coming inside to eat.
The location is convenient to what I would consider the «shopping center» of Reno. Whether you’re at the mall or any of the nearby stores, you’re going to be close to this Taco Bell, located at the corner of Virginia and Neil.
As for the food… well… It’s Taco Bell. Nothing outstanding but good in the «comfort food» department. I do prefer their sauces to that of Del Taco so there’s that. If you need a bean burrito or a crunchy taco fix, this place will hook you up for a minimum of cost.

Taco Bell is Taco Bell. One of the best places to get the most food with the change in your cup holder. My main reason for the review of this particular location is to simply point out, how stupid they are here. But to be fair, I’ve always gotten fresh food. They tend to get a little cheap with the cheese, but I mean– for 79 cents– what do you expect?
As you probably know, if you’ve read my other reviews– I love ice water. I drink it because I prefer it not because I’m cheap. That being said, I don’t mind paying for it (or the ‘cup’) but I’m not so stupid as to let you try to take advantage of me and gouge me for some tap water… which is exactly what they tried to do to me here.
I go through here, ohhh about once every couple weeks– and it’s never consistent on whether they charge for water or not. Some just give me the water free, others try to give me the little clear plastic cup for free. Never have I ever had anyone (from anywhere) try to charge me for the little clear plastic cup. Yea, that little tiny ass cup that holds 2 pieces of ice and a quarter cup of water– they tried to get me to buy that after unsucessfully getting me to pay for a different one also.
I had been out shopping and was ridiculously thirsty, so I drove through the drive thru and ordered a medium ice water, extra ice. They tell me they’ll have my total at the window. I get there and the girl at the window tells me $ 1.71, please. Um, huh?! Are you insane? $ 1.71 for TAP WATER?
I asked her if she was serious… oh yes, she says I have to pay for the cup. I looked at her like she was out of her ever lovin’ mind and asked her to explain to me how the bottled water they sell is cheaper than that. Now, don’t get me wrong– I can certainly afford to pay it, but that is just stupid to me! So then, she offers for me to purchase the tiny ass clear plastic cup for 27 cents. Really? I can have a whole swig of water for a little over a quarter? Sweet. Score!
I just HAD to point out to her, how stupid what she was telling me was– I explained to her that she is in fact, trying to get me to pay $ 1.71 for a medium water — when in fact, they have a ‘meal deal’ where you can get a burrito or taco or other item, a bag of chips AND a medium soda– for $ 2 (my guess is this is one reason Americans are obese. Soda and junk food is practically given away, yet water and salads cost big bucks). So for another 30 cents or so, I can get a burrito and a bag of chips! I say: You’ll charge me a ridiculous amount for a cup of water, yet give me a burrito for 15 cents? HOW DOES THAT MAKE SENSE? I asked her if that seemed a little backwards to her, and of course she just gave me the ‘deer in the headlights’ look and shrugged her shoulders. Yea, that’s right– you don’t know. That’s why you work where you do.
I drove off, and left her standing there with the cup of water. I went across the street to the Subway and was given a large water, tons of ice in the neato plastic cups that keep the water cold (versus the paper cups from Taco Bell that dissolve on the bottom) for FREE. I put $ 2 in the guys tip cup.
None of these fast food places «have» to charge for water– you either catch someone on a good day and they give it to you, or you get the little weenie that ‘has to charge’ for it, because they need to feel superior. Yeah, that’s right– you’re a bad ass– you work at Taco Bell and you just made me pay for my water– you sure showed me. Oh wait, you’re 40 and you work at Taco Bell… guess the joke’s on you.