Reno Smiles Dentistry and Orthodontics

The new dentist is great but the office overbills and you are stuck dealing with their office manager, Stacy, who gets to decide when or if to provide you with a credit. You need to coordinate with your insurance provider and their office. Right now, they owe me $ 129.10. They won’t let you know, but rather you need to find out when you receive the print outs from the insurance company. Never, happened to me in decades using, dental services! Go elsewhere unless you wish to overpay.
Stacy likes to err on the side of the office’s benefit and is very abrasive.
Now, I get to collect against them. Who has time for this? Go somewhere else.
The are really not concerned about correct bookkeeping!

The staff is friendly and caring. They went out of their way to accommodate me. I just had my second cleaning here and I am very happy with the results. The dentist took ample time to answer my questions. It was nice to be treated as a person, not just a patient.

Reno Smiles is the epitome of what a visit to the dentist should be. The wait was short… the paperwork was filled out online prior to my appointment which expedited the process. The staff are warm and accommodating, explaining each step of the exam.
Their prices are reasonable for the person that pays all costs out of pocket.
I am Impressed with Reno Smiles and I will be using them as my dentist!

This is a McDentist! Do not go there! Yes they have state of the art everything but they are a «chain» dentist. I got a cleaning and granted I hadn’t been to the dentist in a while and expected to have some tenderness. I was urged to pay extra for a «deeper clean» using an anti bacterial whatever treatment. It ended up burning my gums and it was painful beyond 2 weeks after. Come to find out after going to another dentist a few weeks later, it looked as if my teeth had never been cleaned. I left that appointment and drove straight to the office to request a refund, which they did give me. Sure the prices may be cheaper, but in this case you get what you pay for.

I’m scared more than anybody else, they are so nice and professional. Little weird being watched by two girls in training in addition to dentist and the normal girl that’s in there, but out of sight out of mind. I’ll be back. once insurance kicks in so I can get real work done, but x-​rays and consultation was free which made me excited since insurance won’t kick in for a while and I started getting an infected tooth.

I’ve had terrible dental anxiety for as long as I can remember, and I’ve been to more than a few dentists who were terrible in my opinion.
However, this place is different. I came in taking a blind plunge hoping for the best. So far I have had an Extraction, a Bone Graft, and a Root Canal at the time of writing with plans for much more down the road. So far the procedures have all been largely painless, a feat no dentist has achieved before for me. The doctor is quick, gentle, and very skilled. No doctor has ever been able to get my mouth numb properly until now.
The staff there are all very friendly and helpful, the assistants are gentle, and the doctor always walks you through the procedure to let you know every detail and regularly checks to make sure you aren’t in pain.
The place also does NOT have a crowded waiting room, ever. It would seem the good Doctor does not schedule more than he can handle, and that is a tremendous breath of fresh air to not have your dentist rushing back and forth between so many patients.
It’s the only dental office in Reno I recommend, I’m dead serious.

Dr. Doucette is the type of dentist that wont rip you off! He’s very honest and will try to save you time, money, and will tell you the option he thinks is best. The staff are very friendly and this office uses the most advance equipment for xray exams which makes your visit alot easier. I would definitely recommend this place.

My husband’s employer dropped our dental coverage over a year ago and I was in need of a great dentist at an affordable price. I had tried Absolute Dental and it was the worst dental experience imaginable and I thought that I was never going to be able to see a dentist again. I stopped in at Reno Smiles Dentistry after my chiropractic adjustment at The Joint (which is another business I highly recommend) and was actually a little worried when I heard how low the price was for a cleaning, x-​rays and exam. I scheduled a cleaning with the mindset that I would be the guinea pig for my family and tough it out. Boy was I wrong! There was NOTHING to be toughed out! Lupe did my x-​rays and the technology was impressive! No more paper trays in your mouth, everything was digital, low radiation machines, etc. I then had a consult with Dr. Doucette and enjoyed his personality and instantly had a feeling like he was a good man. He answered my 20+ questions and seemed very knowledgeable and professional. I then had my teeth cleaned by Stephanie. She was very friendly and talkative (which I enjoyed) and she probably gave me the most thorough cleaning that I have ever had.
I had to come back the next day for 4 fillings. I was petrified after my traumatic experience at Absolute Dental. When Dr. Doucette brought the drill to my mouth I literally could not keep my brain from closing my mouth because I was so frightened. Dr. Doucette knew what to say to calm me down and made me feel comfortable under his care. He gave the most gentle Novocaine shots and I can honestly say that I felt absolutely no pain during or after the procedure. Once the Novocaine wore off I honestly could not tell that I had had any dental work done that day. I rarely write Unilocal reviews (in fact I think this may only be my 2^nd one) but, my experience at this office was so great that I had to share. I finally feel like I have a dentist that I trust and I really love the staff at the office. I still can’t believe that you can get this type of quality dental care for the prices that they are offering. I will be back to see Dr. Doucette (and Stephanie) in 6 months for another cleaning.

I’ll admit it… I was skeptical when I called for my appointment. The price seemed waaay too low for what I was to receive. ($ 59 for an exam, X-​rays, and cleaning)
But I was happily surprised at the effective use of technology and people to schedule and perform the initial appointment.
From online registration and patient history (saving me time in the waiting room) to the high tech digital xray equipment, to the paperless check-​in, I was very impressed.
The entire staff I met were very friendly and professional: Wendy, Maggie, Stevie, and Dr. Doucette were really a neat group of people. I walked out of there with full confidence that they knew what I needed to do and had a clear and affordable plan to make it happen! Oh yeah… and clean teeth too! :)
I’ll definitely be back to complete the procedure.