Petco

Been coming here routinely for years to buy feeder rats for my snake, only to learn today that Petco will not longer sell them due to the moral hangups of their vendor. If they want to take the moral high ground and not sell rats, then they should not sell the snakes who eat them. Why would you sell someone a pet that you refuse to sell food for? Anyways, turns out I should have been going to Sierra Aquatics anyways. They are cheaper and the staff is nicer and more knowledgeable.

I came to Petco to get toys for my 7-​week-​old puppy, and saw that one of the dog trainers was throwing dog toys off the rack to the pets being trained, and putting them back. The reason this upset me is because my puppy does not have its shots, and seeing that the trainer had thrown the toys to the dogs being trained worried me as to what diseases or sicknesses these dogs could potentially have. I will no longer shop for toys here, given that I do not know where the dog toys have been, and it upsets me that I cannot even trust such a large branded store with buying «new» dog toys for my pup.

Living out near Stead this is the closest «chain» pet store. So with that, know that you will pay more if you go there than if you can find it on Amazon, Walmart, etc.
However, they do have a nice selection of items, and when in a pinch and you need something it’s nice to have a place to go.
Staff was always friendly and knowledgeable (or willing to direct me to someone that knew more than them).
Store is clean every time I go in there. And there are a variety of items to choose from.
Price is the only real knock and that i don’t think will change.

Great selection of reptile foods. We picked up a box of roaches and found some to be dead, and they gave us a big discount right away. No fuss. They are always great to us when we go in for any of our animals.

Brought my dog here to get groomed and was the worst experience I’ve ever had. Upon picking her up, I was informed she was cut during her grooming service. I was told «it’s not bad», it was still bleeding when I got her. The groomer said it was her fault because she jumped, and the reason why the rest of the cut isn’t very good is because she wouldn’t stop squirming after she was cut. The hair on her head is still so long it’s covering her eyes, and some of her nails weren’t even cut causing them all to be uneven. Will never bring my dog back her, after 5 years of haircuts this was the worst by far. Very disappointed in Petco and their staff.

I always go here to get my dog’s food and treats. The staff is very knowledgeable, helpful and always kind.
Last Saturday I lost my wallet and had to unfortunately write it off as gone. To my surprise I had a message 2 days later from Mack (a store employee). I quickly called back (at 9:13) and Mack promptly answered. Even though it was past closing — he assured me if I could get there in a timely manner he would be out to give me my wallet.
When I arrived — there was Mack at the door with wallet in hand and a small bag of dog treats! I was so surprised by this kind act. He certainly didn’t have to go this extra mile — especially because the lost wallet was my fault; but he did. That’s what makes stores like this so wonderful. Knowing that someone was frantic about loosing their belongings and going the extra mile to put a smile on their face.
Mack is an exceptional employee and I cannot say enough about how impressed I am with his service. I am now a Petco shopper for life! Any store who hires employees who go out of their way to make someone’s day is a business that deserves my business!
Thank you Petco for finding my wallet and thank you Mack for going the extra mile to make a not so great experience a wonderful one.

The only reason I continue to go here is because of the location and the prices. The prices are reasonable compared to other chain pet stores in the area, which is nice. But, I only go to this location when I absolutely need to, otherwise I’ll wait until I am on the south end of town. The staff at this location, specifically the cashiers, are rude, unwelcoming, and act as if you’re ruining their life by being there.

Don’t recommend this store at all. The staff are friendly enough I guess, but in my experience they are grossly incompetent. Bought some Koi fish from there and both died within a week. I returned the fish and tried again thinking it may have been a bad batch or something. These two died within the first two weeks. They tested my water and everything came back perfect except my pH reading was high (7.8). They told me this was killing the fish and I had to bring the pH down. Any Koi expert will tell you Koi actually thrive at higher pH and trying to adjust the pH of my water would do more harm then good. I’d be constantly adding acids to it since the tap here in Reno comes out between 7.6 to 7.9. It’s the pH changes that are mostly responsible for unhealthy fish. Well, the staff argued with me until they were blue in the face and basically told me I was lying and that I shouldn’t listen to what people tell me. How right they were.
I finally gave up and went to PetSmart on S. Virginia. All 6 of the Koi I bought from them are thriving to this day (about a year later and after a winter hibernation). In fact, this PetSmart purposefully keeps the pH of their Koi tanks at 7.6 because they know most of the customers will be acclimating their Koi to outdoor ponds in the area with alkaline pH. PetSart (not Petco) is a pet store that knows their business and their clientele.

Ok, out of both Pecto’s in Reno I like this one best. They seem to be fast and nicer…
Plus, right next door is Ross.

I took my dog there for grooming, bath and trim. He goes twice a year. When I went in to pick him up, the groomer in the back room was screaming at a dog to sit the f**** down. After being there listening to this lady yelling at the dog she was working on, the stores manager went back to tell her that she had a customer and was herself swearing on her way to the door. When she told the gal we were here the woman proceeded to yell out, i was there for 5 mins and they didnt come back, now they can wait. I was shocked after we had already waited 10 mins to pick up our pet.
Once we got him, he was scared and shaking, he had been traumatized. He layed shaking on the floor of the car, and didnt calm down or relax until later in the evening.
My dog has been to the groomers and vets enough to not be nervouse and rarely is in public or at either place. Something happened to him. I will NEVER go back, and I will warn everyone to watch for the mistreatment. PETSMART does a great job! PETCO has lost my business! To bad with 4 dogs, 2 birds, 1 bearded dragon and a bunch of fish!

Bought a hamster for my daughter who’s pet recently passed away. The hamster died within four hours.

I rate this Petco 4 stars. As a regular customer I’ve never been disappointed with service. Their store is clean, well stocked, and they even have a bird visiting area (which is mostly kept well ventilated). They’ve always stocked the store with most every variety from foods to toys to treats. I have never received a bad experience. The techs are helpful. I’m a regular.

I don’t know about their other departments — but their resident reptile expert knows her stuff. We followed her advice on how to get our picky, «live prey only» diet-​prone ball python to eat safer frozen mice and it worked GREAT. Our non-​furry family member now eats frozens exclusively.
Their hours are convenient and I have never seen them let the line or wait get to be too long.

This is the only place in town that has Natural Balance cat food or at least the only place I’ve found and the employees are great.

I bought my little «Kung Fu» Ferret here on Sunday morning. The lady was very helpful!!! She hungout with us and answered our questions. She let us hold several and educated us on litter training tips.
The cage was nice, they had food, water and a litter pan. All 10+ ferrets looked healthy, and full of excitement. I got the last Sable. She is the sweetest so far… «) I had 2 ferrets in the past and she seems way different then them as a kit. I thank Petco for having a litter pan in their cage. The reason to this is, if you are a new ferret owner buying a ferret already used to a litter pan at the pet store will help out in wonders at home. Your fuzz but will already be familiar with using it and you won’t have to go through much of a hassle To train them. My ferret has not once went out of her litter pan, she uses it every single time!!!
I am 100% happy with this Petco, their service, the enviornment & my pet. The ferrets also come with a birth certificate, 1^st Distemper vaccine, spayed/​neutered & descented. I work at an animal hospital and all of these are VERY important to your pets long term health. Must always go with Marshall Ferrets which Petco will only provide!
Thanks guys! It was worth the drive.
Maybe I’ll come back for a second.

Service is usually dreadful, no one is there when you need them and when you ask someone for help, its as if you just ruined their day. Get a new job if you don’t like working with animals, and people. I go there often due to the fact my snake and Bearded dragon need to eat. They have information packets that have helped me with my animals as well as a wide variety of food and vitamin choices for my lizard. Customer service sucks, smile it won’t kill you, I promise.