Pet Play House

My dogs love staying here. When they see I have driven them to the vet or another boarding place, they put on the brakes and become un-​cooperative, but they seem eager to arrive at Pet Play House. They come home happy and clean. I trust the staff.

I was a little nervous at first, but when I pick up my dog and she was happy and relaxed, I was so happy. I was able to take her home and everything was back to normal. Before I had taken my dog to a friends and it was always a pain because I had to bring everything for her. When I would pick her up she was overly excited I was there and just didn’t seem like a happy dog. Plus once I got her home I felt like I had to retrain her on a few things. There was none of that when I took her to pet play house. She was happy when I picked her up and just went home with no problems. I will be boarding her here from now on!

When it comes to my best bud, I’m not likely to cut any corners. My goal is that she’s happy, healthy, and stops tracking poop in the house.
I found Pet Play House while looking for new daycare options closer to Renown, and I’m really glad that I did. She’s only been there for daycare, so I’ll have to update once she’s stayed the night there (currently the in-​laws serve as our local pet boarding facility).
Katie’s a 70-​pound Greyhound who loves people and thinks other dogs are just «meh.» She’s not going to really go out of her way to play with them, and if they jump on her she’s likely to growl. She prefers to wander by herself, sniff, and find where the humans are hiding.
We have to drag her out of daycare here. She runs from the car to the door, and at the end of the day it’s like we are separating her from her best friend. They take really good care of her, and it’s a really nice environment where she has access to the outside at all times as well as having a nice warm place to snuggle.
Everyone has always been really nice and easy to work with, so it’s good for the humans as well.
My only suggestion is that they have a stack of dog wipes on the counter so you can wipe your pup down at the end of the day. After a week of day care, Katie stank! She doesn’t usually smell much, so I have to assume it’s constantly being surrounded by other pets. Not a negative, just a suggestion.
Update coming soon when we’ve experienced the daycare part of Pet Play House.

This is the real Shannon Hayes, and my husband and I have been dealng with this particular person since my fathers passing, it has gtten to the point of restraining orders and CCTV being installed. Our puppy loves petplayhouse, as do we. They are friendly, accommodating and I trust them with my babys life and well being. This was an incident of hacking and I look forward to further prosecution of the responsible party. Thank you Pet Play house for all your support and assistance.

Do NOT board your dog (s) here. Ever! Terrible. My dog was filthy and sad when picked him up.

I have a pit bull jack russell mix, hes 30 pounds & only a lover! He loves everybody & everything! We barley made it in the door & they turned him away, wouldnt even give him chance. Not cool

Very friendly staff, clean facility and quick and easy drop off and pick up. Love this place!

In reading some other posts it seems people get angry when their dog is «kicked out» for aggression — and then they turn around and take that same dog to another daycare that willingly accepts them! Then you read the reviews for those places and see all the comments about fights and injuries. Well I for one am very glad they weed out the mean dogs so that the nice friendly dogs all have a place to socialize together! My dog has never been injured and always comes home clean and happy. The daycare is very large and there’s a lot of outdoor space to play and run. And they have staff watching each play group which is probably why all the dogs get along so well.
The staff that works the front office have always been great and know our dog as soon as we come in and they talk to her. She is very excited to see them. They are very nice to the humans and dogs!
The boarding is the best and we plan our trips around the availability for our dog because we won’t take her anywhere else now. If there’s no room for our dog we reschedule our trip. They only allow tours mid day so that there are no strange people in the boarding areas while the dogs are back there sleeping or eating. This is great for our dog who is very nervous of strange people. They also ask you to portion out meals in baggies so that you know you brought enough and there will be no running out of food while you’re away. We call and check on our dog and they keep records of all that goes on to give us updates. We have had nothing but great experiences and we recommend them to everyone who has a dog.

This review has been a LONG time coming, as I was just going to be done with PPH following our last experience with them.
We were recommended to PPH when we got our then puppy, about two years ago. We thought it would be nice to take him for play dates so he could socialize with other dogs. He was always put in the big room with all of the large dogs, and we didn’t have a problem with that as it seemed to work out okay. But then, after a couple of visits, we were advised that he had to be placed in «time out» for some reason that we were not made aware of. Okay, so we figured he was being to rambunctious or whatever, so we didn’t question it as he IS a very busy Australian Shepard.
When we got our second puppy, who is the three month younger cousin to our first, we took them both to play. Well, apparently they were BOTH too rambunctious for PPH, as the front desk staff seemed to have lost their enthusiasm in greeting their guests.
Our final day of patronizing PPH was when we boarded the pups for one night and they BOTH ended up in «time out». Additionally, when my husband picked them up he was advised by the front desk staff that perhaps «day care was not a good fit» for our pups.
Upon reflecting back to the beginning, I’m thinking that my pups did not respond well to the spray bottle that the staff member uses on the dogs in the large room, to keep them in check. My pups probably thought the squirting water was a game, since they LOVE water! lol
We have since been taking our pups to The Bark House. They LOVE going there, they don’t use «time out», the whole Bark House family is warm and loving and HAPPY to see my pups. We even boarded them for 15 days while we went on vacation and they were perfectly fine when we picked them up, AND there were NO complaints!
Okay, my rant is done.

I have never boarded my two dogs (ages 7 and 9) so needless to say I was nervous! I went to see Pet Play House before booking and the facility is huge! The staff were very nice and showed me around. They have a large lobby with lots of treats and toys you can purchase. You can see one of the big play areas from the lobby. On the day I went there were so many dogs! I was surprised at how many dogs could fit in the play area! Then they took me to the small dog area which was also packed. Both areas had a staff member present in the play areas keeping watch over the dogs to make sure they were playing nicely and also to keep everything cleaned up. Then they took me upstairs to see the dog condos and suites which were very clean and private. I ended up choosing a suite for my two dogs. The registration process was pretty easy. I brought my vaccination records in and booked their stay at Pet Play House that day.
When the day came to drop the dogs off I brought them in pretty early (6:30am) and they immediately took my dogs into the small dog play area to see how they would do. One of my dogs doesn’t always play nicely with other dogs so I wasn’t sure how she would do in the group play areas. She seemed fine and I could see her through the window before I left. I liked that I was able to bring their crate and their toys to put in their room. I thought they’d be more comfortable sleeping on their own bed. While they were at Pet Play House I called a couple of times to check and see how they were doing and the staff were nice enough to give me a full report on their interaction with staff and the other dogs.
When I came to pick them up they seemed pretty tired out! Also, I think they washed their toys and maybe put some doggie deodorant on the dogs because their toys were cleaner than when I brought them to Pet Play House and the dogs actually smelled good when I picked them up. I will be bringing them back to Pet Play House during our next trip. My only recommendation is that some other boarding facilities we looked into have cameras in their dog suites/​condos and play areas so that you can see what your dog is up to. It would be cool to be able to see how the dogs are doing through viewing the webcam directly on Pet Play House’ site.

I was excited to try out Pet Play House when I read the rave reviews here. Unfortunately, I didn’t experience the same TLC as some other reviewers.
The sign up process was easy– I answered a few questions online and then called to book. When I called, I talked to the person answering about what area my dog would best play in. She is a fun, active but easily intimidated two year old, short, 30 lb beagle mix. She loves playing with other dogs but it takes awhile for her to warm up to dogs much bigger than her. I mentioned this to the person over the phone and they said that she «might» be able to go into the small dog area. I am usually pretty persuasive so I decided to go with that and bring her in.
I dropped Winnie off at about 8 am on a weekday morning. I was greeted somewhat halfheartedly by the person working at the computer. I explained again that Winnie is a little skittish around big dogs, and she told me that Winnie was too big to go into the small dog area. I asked her what the weight limit is for the small dog area and she replied, «like, chihuahua size.» That sort of rubbed me the wrong way– so there’s a chihuahua area and an all other dogs area?
After reading all the reviews and checking out the very fancy website, I walked into PPH expecting a nice atmosphere. Instead, there were tons of dogs barking and snarling, smashing up against walls, and it seemed kind of crowded, though I couldn’t see enough to be sure. Of course, dogs playing are loud, so without a good visual I can’t hold that against them. I asked the worker how many dogs they usually had in a day, and she told me 70. She also told me that there are about five humans working with the dogs on any given day. This doesn’t really match up with what I read on the ASPCA website about what to look for– doggie daycares are supposed to have MAX 10 – 15 dogs playing together at one time, and there should be a human available for each small group. The dogs at PPH are able to roam into lots of rooms, which is theoretically a plus, but from what little I saw the dogs just tended to gather in one place, which creates this weird dog gang behavior.
Against my gut, I said OK, and watched as my little dog was introduced to the big dogs. They did keep their promise as stated on the website of introducing her to one dog at a time. But these dogs were so, so big. I think the first dog was literally a Doberman. She looked intimidated. She seemed to be warming up for a moment and I took that opportunity to step out, as I wasn’t permitted to be in the area as she got comfortable. I don’t get that rule, btw, but hey, I’m not a doggie daycare owner, and I wanted to be respectful and leave it in their hands.
So, about twenty minutes later I got a call from PPH saying that Winnie «wasn’t really into it” — as I suspected, she got overwhelmed when approached by more than a few dogs three times the size of her. I went back and picked her up. Instead of having a staff member bring her out into the guest area, she had been left in the little gated entrance to the dog play area. The big dogs that she had been intimidated by were still barking at her from the other side! Seriously? That being said, she was all good after a few minutes in the car, but I think that the staff should have given her a little more TLC after she was obviously scared.
So– on one hand, I really appreciate that the staff called me to pick her up before something got ugly. And to be fair, they did not promise me that she would be able to play with the small dogs (ahem, chihuahuas), nor did they charge me for the twenty short minutes of experimentation. So they retain two stars for not totally sucking. However, I think it’s ridiculous that they don’t have a medium size dog area, that owners are not allowed to help their pets adjust to the new environment, and that this place doesn’t adhere to the industry standards. What’s more, I didn’t appreciate that Winnie was locked up and barked at in the time it took me to get back there. This seems like an ok place for big dogs, but I can’t recommend anyone that has a dog larger than a chihuahua but smaller than a golden take their dog here.

Been doing some research as to where to leave our fur-​baby while we are on vacation. Lisa was great! I stopped by unexpected to ask questions. She offered me a tour of their facility right then and there and off we were. It was in the middle of play time, so it was great way to see how they dogs and staff interact on a normal basis. It was shown the condos and little studio options. It was clean and neat and very calm and quiet (all considered). She answered all of my questions, put my mind at ease and encouraged me to stop by again if I had any more questions. Even suggested a short play date for my dog to see how she would react in the environment before we even need to leave. It is so reassuring to know we have such a wonderful service available to those of us who need to leave our dogs at home while we are away. I look forward to my doggies stay.

I have used Pet Play House for 13 years. I have never found the owner to be overly friendly, but always took my golden retriever there, as she seemed to really enjoy it. When I got a puppy last year, I started taking him there immediately to socialize him and to board him. He was regularly going to the dog park and got along with all dogs, big and small. PPH started telling me that he had to go to «time out» constantly. Every time I picked him up, there was another issue. I could never get out of them exactly what was wrong, or who started what. Just that he had to be put in time out. I was really distraught over this because every time we went to the dog park, he played so well. Yes, he is a rough player, he likes to wrestle, but had never been in a fight. Finally, he was kicked out of the Pet Play House. It broke my heart, but I decided I’d give it another shot with A Doggies Dream. I told them what had happened at PPH and was told that many of their customers are previous PPH dogs. I am starting to think that PPH has enough dogs, makes enough money, that they aren’t interested in putting any energy in to my dog. If he is playing rough, all you have to say is his name and he’ll stop. He’s NEVER had an issue at Doggies Dream. They have the play area well supervised. That could possibly be another issue at PPH, not enough supervision?
That being said, I do love the boarding options at PPH. I love that they have «slumber party» and «Condo’s». I always used Slumber Party for my golden, and the condo option for my puppy. But, no reason to board my dog here if he can’t participate in the daycare during the day. I have found a new place to take my dog, one that is super friendly and loves my dog.

My review is based on the Pet Slumber Party. Pet Slumber Party is when they all sleep in one big room. My lab is a very easy going dog and gets well with all dogs so that is why I have used them many, many times.
The gals at the front has always been very friendly and greet us by name. They have been easy to book, change and even cancel appointment days. I also like their online calendar so I can see if they are booked or not before I call them.
The longest he has stayed there has been 10 days. He goes in very happy, pulling my arm to get inside (always a good sign) and comes back to me very happy and a bit tired. I always opt. for a bath for him before I pick him up.
I recommend this place only if you have a very easy going dog. I also have an older pit bull that doesn’t go here. First off, because he is a pit, they wouldn’t allow him at the slumber party, he would have to be in a room by himself and that doesn’t work for us. But again, for your easy going dogs, you will like them.

This is the ONLY place we will board our doggies.
It is like a hotel for canines. No cages here — just suites and condos and happy dogs. Each room has a colorful theme, TV (we bring DVDs along), and music.
Best of all, there is someone on staff 24-​hours — our dogs are older, so this gives us peace of mind. The folks who work there are always friendly to us – they even greet our doggies by name when we arrive!
We are very fortunate to have a boarding facility of this caliber in our mid-​size town… one usually finds such in larger urban areas.
We give it 5 stars… and our doggies give it 5 hearty woofs!

I had the same experience as Julia. My dog was deemed too aggressive (was called social everywhere else) and got kicked out.
Also note:
* they don’t take American Express
* if you buy 5 days they have to be used consecutively
* the parking lot should be covered!!! my dog ran out of my car and onto 4^th the first time we came! i thought he was going to die!
* aside from 1 room, you cannot really view your dogs at play =(
Going to a Doggie’s Dream where my dog is not seen as aggressive. They also allow you to buy days which don’t need to be used consecutively
Best doggie daycare in Reno? I don’t think so.

This is my dogs’ favorite home away from home. I have been taking my dogs here for almost a year and a half now and they love it! You know that dogs don’t lie to you, if they didn’t like it they would resist walking back in, as they have with other places. With pet play house, they wag their tails and get all excited when we get off the freeway and they are practically running through the door to get inside. So the dogs love it!
I love it because it keeps my dogs active when I am away from the home and they are pooped by the time I pick them up. They open early so you can drop them off before work and I just wish they were open later. Our dogs aren’t the best people dogs and they love everyone in there. I love that they can get groomed while at day care and they have fun add ons like walks car rides, personal yard time, and ball throwing.
Speaking of ball throwing, I know that the owner is an honest good person. Our dog loves to play ball at home so I decided to «add on» personal ball throwing time. It’s not expensive but if she liked it I would pay for it regularly. Anyway for whatever reason she wasn’t that into it, and the staff let me know which I felt was a very honest thing to do so I don’t waste my money.
I love this place for day care and boarding. They have the best set up, the best yards, and the best staff! Thank you pet play house!

Pet playhouse has saved us! With a newly adopted 3 year old lab we needed a place to take her to get some of that wonderful lab energy out! We had been told that our dog was «reactive» and she shouldn’t be around other dogs. We didn’t think that was the case at all, so we called up pet playhouse to set up an evaluation. SHE PASSED! We now take her there 2 – 3 times per week (sometimes more) and she comes home absolutely EXHAUSTED. Not only is this wonderful for us after a long day of work and school, but she seems to be a much happier and more social puppy! She is thrilled to leave the house in the morning because she knows exactly where she’s going. We love the adorable father’s day gift we received as well. We have yet to board her here, but plan on doing so whenever we get the chance to go on vacation!

This place does not «get» dog boarding, period. I will never take my dogs there again. Used them once and that was enough.
My issue, in short, is inadequate and untrained staff. I elected for the highest end options for my dog and was sorely disappointed in what I saw from the start with intake and upon picking my dog up. Long wait, lack of connecting with/​empathy toward the stressful experience for the dog, etc.
Then, during his stay, my well socialized dog who regularly goes on dog field trips and to dog parks with no issue, got into a tussle with another dog there. They then treated my dog like he was an aggressive, dangerous dog from then on and quarantined him… but still charged me for the (unused) social times he was supposed to be let out. When I picked him up, I asked if my dog had any issues with any of the other 10+ dogs he played with… the answer was «no.» Were changes considered for other dog’s routine…“no…just yours’…had you boarded the other dog before…“no.“
Please do not get me wrong… I do not think my dog is an angel… he is not my furry child… he is a dog. However, he has zero dog aggression issues and incidents in a long history of being exposed to many, many, many different dogs. This is NOT a dog that sits at home and attacks other dogs when out. I have no faith in this facility’s qualifications or manner of operation.

Sketchy 4^th Street location notwithstanding this is a great place for your four legged loved ones. Friendly staff, competitive pricing, ample play areas, and a pet gift shop with prices rivaling any big box store in town. Worth a look if you need daycare or overnight pet sitting. Highly recommended.