Once Upon a Child

I think this is a great store. The prices are good and the items are way better than anything you would see at a normal thrift store so it’s worth the extra dollar or two.
The employees seem to be really «come and go» I never seem to see the same workers there so customer service has been a mixed experience.
When it comes to selling things they seem to be a little picky. They didn’t take a baby playmat because of a stain I still cannot see is there, but they gave me five dollar store credit for trying, and since I was going to spend money I got from sell there anyway I didn’t mind.
The store is cramped and somewhat unorganized however, so that’s why three stars.

The employees were very friendly. The store was clean and tidy. Some of the clothes are priced too high for my opinion. If I am going to a second hand store, I do not want to pay $ 9 for toddler pants when I can get a brand new pair at walmart for $ 8.97. Same with some of the other clothes. I only shop their clearance. I was able to find a very nice dress for my daughter when she goes to the daddy daughter dance. The clearance items are really nice and since they are half off, you can find some good deals on them. Fill up your card (their store card) and get a percentage off your total once your card is full. you fill up your card by getting a stamp for every few bucks you spend. Wide selections of toys, cribs, strollers shoes clothes (mainly baby and toddler rather than 6+)
The Bad– NO MILITARY DISCOUNT.

This place is ok. You may luck out and find something but I’m not fond of shopping here at all! I’m all about a bargain and recycling BUT I think the prices are to high for used items. For example you may find a used bassinet that retails for about $ 100 for example but it looks very used and it’s priced for $ 80-​$ 90. Well, I’m sorry but that’s just not worth it in my opinion! Same with the clothes. Why buy used baby clothes for $ 3.50-$ 5.00 or more when you can just shop the clearance rack at Dillard’s, Macy’s, T.J. Max, the Oshkosh outlet clearance section, etc and get name brand outfits for under $ 5! Baby clothes is cheap when you know how and where to shop. I thought this place might be a good place to buy a pre-​owned baby carrier but once again. Wrong! They all looked extremely used and were priced to high for being «used». I had much better luck on eBay and the ones I found actually looked brand new even though they were pre-​owned AND they were priced a lot less. The employees here aren’t very helpful either. When I asked where the carrier were because they were moved the sale girl pointed and said over there. Well, that didn’t help me much!

I really don’t know what ppl are talking about. These ladies did a great job today. They took about 2 hours but after sorting thru all my baby clothes they took what they wanted and we asked that they donate the rest. They gave me $ 116 bucks! I had 2 small boxes, one medium moving box and some unopened nursery closet organizers oh and a bumbo seat.(note: if you’re going to bring them in make sure you have the one with the grey straps, the ones without straps have been recalled and OUAC won’t take those) most of the clothes I brought were Carter’s, Oshkosh, Child of Mine, Old, Navy, Crazy 8’s and some Nike, Kenneth Cole and Harley Davidson stuff. They even called me when they were done processing my lot of clothes. Each girl was very courteous and polite. We’ll definitely be back to buy AND sell 8)
Thanks ladies!

What a great find this place is! My nephew wanted an affordable pack-​n-​play to keep at my folks’ house for when they come to town with his baby. He called in from San Diego and made the purchase via phone — I popped in and picked it up. I keep going back to get stuff for the baby, the deals there are so good! (Especially on gently/​hardly used, sometimes top-​brand baby clothes.)

Don’t waste the time going here to shop or sell your items! You get a better deal from the IRS to donate it and it’s less time!
I called first to see if an appointment was needed and told no just come on in. So, I drive into town and arrive about 10:45 am. The girl at the counter says it will be an hour wait, maybe an hour an a half; okay, I can look around and shop.
Their stuff isn’t cheap or of the greatest quality! The toys are scuffed and dirty, half don’t work, it’s cheaper to buy new at Ross… The clothing is a lot of what you can buy at outlet stores or Ross brand new for the same price or less.
They have some new items but again, Ross, Target, Walmart, are all cheaper.
I finally left at 12:20 for lunch, the baby and I were tired of waiting, they said it would be 20 more minutes; right. We left, ate, shopped for toys at Ross all new and cheaper, and returned an hour later. They were still sorting?!
It was 2 pampers boxes, none of the clothes were ripped, stained, or un-​sellable. They finish 20 minutes later and tell me they will give me $ 40.00 for the stuff they want the other stuff is «stained or not wearable» bull! They pick the Oshkosh, Gap, Old Navy and a couple of Carters items they want and ignore the rest.
I was so disgusted I refused the money, retrieved my items and left.
I will donate them to a non profit so people who need them can get them for free and the IRS will allow a better write off than $ 40.00.

Unfortunately like every other store in this franchise this one is no different, lack luster customer service and an over priced and over packed store :/​They give you hardly anything for your items but I guess it beats trying to sell them yourself? I wish there was better competition out there but I guess this is what we’ve got in the area…

I have had two horrible experiences with this place. I waiting and hr and a half, which was fine because they told me it would take that long, I live on the other side of town so I waited in the area. When I returned, they had not even started with my stuff. They said it would be at least another 30 mins. I didn’t have another 30 mins so I had to pack all the stuff up and put it back in my car. Had they actually thought of calling to let me know they were behind, I’m sure I would have understood. I was so disappointed to have spent so much time to get nothing accomplished.

I’m rather torn on this review. I really like this store – I’m able to indulge my girls in their insane levels of glitter mania. I’m here quite frequently and I always find great pieces. But this store has one major issue. Customer service.
The customer service – is awful. It really is. I’m somewhat embarrassed for the owners/​managers of this store. They obviously don’t care about putting their best foot forward, or any foot at all. I’ve been here probably 30 times and have never been acknowledged – not once. You will stand in line waiting to pay and the employees will just walk away or ignore you until they’ve finished chatting amongst themselves. Almost every visit I see people angrily storming out due to being ignored or feeling low-​balled on the things they bring in to sell.
But wait! Don’t furrow your brows just yet! I want to leave this review on a positive note… This store is well organized, clean, well lit and doesn’t feel like the jumbled mess you find at some retail children’s stores. I never feel ripped off on my purchases; everything is fairly priced with the exception of their ballet clothes (I’ve found them less expensive at retail shops like Judy’s). In the past I have found nice designy pieces in here like Juicy, Nartje and Nicole Miller kids at an affordable price, which I love. It’s enough to make me brave their surly employees. Like a lot of stores it fills a niche. It’s a great resource for folks on a budget.
Here’s a little piece of unsolicited but honest and well intentioned advice: A smile and a quick greeting – let people know someone will be right with you… These three little things will really really take this store’s reputation to the next level. A level of glittery madness and great prices for all.

I am so totally appalled at the level of service. We called them at 4:40 on a Sunday and they said they would be open until 5:00pm. We got there 12 minutes before that and they had already locked the door. We could see them standing around the register, 3 employees, one male and two females refusing to unlock the door. We were not the only ones there, another family was there as well. That is 2 sales that they lost because of horrible customer service, to say nothing of the gas I wasted driving there. I will contact the owner and let them know how disturbing this kind of service is to potential customers. I would never come back again, and I will make certain to pass this on to anyone that will listen!!!

I hopped on Unilocal really quick before I decided to go to once upon a child. Upon reading the horrible reviews I chickened out (because who wants a bad experience when you’re already a emotional wreck selling your first born’s premie clothes??) After a few days debating, I finally just went in.
Employees: when I came in, I was greeted immediately! They asked me how they could help, and we got right to the exchanges.
It took about 30 minutes for them to go through my clothes. I didn’t mind because I just walked around the store and hopped over to whole foods for a juice (score!).
STORE: The overall environment of the store is very friendly (to me anyway) but they are VERY cluttered. That’s why I went over to whole foods. They have a huge variety for decent prices. You get 10% off when you sell to them and buy from them in one transaction, so it was pretty cheap. I only got $ 10 for a box of clothes, but got 5 things for $ 6, so I didn’t pay anything.
I had a great experience here regardless of what other Unilocalers said. After I was done they even recommended a place to take the clothes they didn’t buy to try and sell them. I will definitely be coming back, but hopefully in less of a emotional wreck!

Once upon a Child may have moved their location, updated the store to have more room for this expansion but it’s still one of the worst stores from this company I have visited. I’ve been shopping at «OUAC» for over 11 yrs and have visited stores all over CA and NV my favorite was one in Fresno CA off of Shaw Ave. This store was beyond a recycled clothes store once you walked in you were treated like you were shopping in a high end baby boutique. They helped in any way, looked through clothes with you to find great matching outfits, looked through back stock to help find certain clothing and treated the kids the like it was their own grand kids or children. I expected all «OUAC» to be that friendly, clean organized and helpful but I was shocked when I first moved to Reno and went to the old store location. Tried it again at the new store location. My son was treated like he was an uncontrollable brat, he’s a 3 year old just checking things out. They took a bike out of his hands he was trying out and I planned on buying, every time he was near the other kids in the store they would move to play in a different area they would snap that he got into new items and take it out of his hands. It wasn’t him that opened the items either it was already like that or the other kids in the store did it? I have no idea but he asks before he opens anything in my home or at a store, he’s not perfect but he does know not to open sealed items. The clothes in store had stains, rips and wore out elastic. For a company policy that states they don’t buy items with any mentioned above that rule was not applied to this store, I was upset to get home to see questionable items and had to throw away 3 – 4 things because they were not fixable. The stores too crowded with stuff not even gently used things. The staff was rude in a child’s thrift store, I expect better customer service for spending over $ 150 on clothes and a $ 30 bike. They need more training on pricing and what clothes they buy because that mark is way off. My last time shopping here I’m better off buying $ 2.50 shorts at Walmart it’s brand new, my child isn’t traumatized about going into «child friendly» places and I really dislike Walmart but it’s a better route then these questionable items!

I don’t like this place at all. After the last time I went and was offered $ 22 for 2 baby swings, a bassinet, and a bunch of clothes, I’ll never go back here. I spend a lot of money in this place every time I’m there and I expect them to buy back most of the stuff at a fair price. Sometime I don’t think they even go through all of the clothes you bring in since they’ll refuse brand new stuff with the tags still attached. But the biggest reason I won’t ever go back here is the staff. With all the bad comments this place gets about it’s staff, I’m surprised they haven’t gotten rid of them all and get an all new staff. These people are just plain rude. Doesn’t matter if you’re buying, selling or just looking, I can’t believe how incredibly rude the staff is. I’d rather donate my used stuff to good will for free rather than ever having to step foot in this place again. I do not recommend this place for anyone to go! And I know I sure won’t ever be going here again.

Well, I guess I’m delving into the world of baby/​family reviews. I had a few friends that mentioned Once Upon a Child as a great place to find used baby clothes. I’ve been a few times, and I’m not really impressed.
Not that there isn’t a large selection of clothing — there is, but almost everything in the stores seems dirty. And I understand — you’re getting used baby clothes from people, and you probably don’t have a giant baby clothing washing machine in the back. That’s ok, but your pricing and customer service should reflect that.
I’ve found a few cute items here, but it’s not much less than if I were to expend the effort to go to the stores at Legends. Also, every time I’ve come the people behind the counter have been on cell phones, talking to each other, or just generally ignoring me. I give stars for smiles, people! I promise! Just one, «How are you,» will win me over.
So yeah, generally not impressed, but I’d come back if I was truly in need of something.

I took close to $ 200 + in clothing in. They where boy’s NB-​3 Months no stains, some where never used. They Offered me 9.50 I know at least 4 set where well over 45.00 each. No way in heck I was going to let them buy almost all of it for that low of prices.
they will rip you off if you sale to them. Need to sale stuff use craiglist.

This store did not impress me whatsoever. Like the other reviews state, they offer very minimal amount of money and then turn around and sell items for a LOT more money. The people in there do an awful lot of talking and a lot less working when it comes to going through your items. It was supposed to take 30 minutes and an hour later, after hearing about what they wanted for lunch, etc, I finally got my run down. They kept quite a few things and I heard one woman say that the diaper wipe warmer itself would sell for ~$ 12.00. Well, with that, a baby carrier and numerous outfits, they offered me 12.00. What a joke.
Some things in the store you could get brand new for not much more $. A moby wrap here is $ 53 and at babies r us, brand new for $ 49. I don’t understand it. Also, like other reviews state, a lot of stain on clothes, I just felt dirty when I left there. I won’t be back.

I hate this store! I brought in a huge amount of clothing and brand new pack of 4 Kushies cloth diapers. When I saw what they took it looked like only a small amount of clothing for $ 30. It turns out that they were hiding the Kushies diapers at the bottom of the bin and I could’ve easily sold those for $ 30 by themselves! Very sneaky people. If you sell items there make sure you see EVERYTHING they take! Don’t make the same mistake I did.

We stopped in while visiting Reno for the afternoon…
They have a nice selection of clothes. I noticed some are brand nes items mixed in with a super majority of second hand items.
The prices are great. they even offer discounts if you buy multiple items. I think it was 30 percent off if we bought 5 items for our son.
Overall, good experience.

Horrible! I wish I could give it zero stars. The prices were bad and the staff was rude.

While they are picky with what they choose purchase and how much they offer, it makes for a great selection to choose from as a shopper! Facility is clean and its easier to shop than a Ross! I wouldn’t recommend bringing in your stroller its a tight fit.
Additionally, subscribe to their email newsletter (its not spammy, about one email a month) it provides additional deals as well as tells you what their needs are as far as what they are looking to purchase at that time.