North Lake Tahoe Express

Can’t control the snow. They do the best they can. Payed for a ride, had to cancel. Got my money back and the guy called me to let me know .can’t ask for more than that. So it’s a little late here or there. They didn’t kiss your butt on the phone. They treated me great on the phone by the way… Get over your self’s. It’s Snow !. 49 $ to get up the hill is not bad.
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If I could give zero I would. NO organization at all. Made reservations yet no way to tell who should be on a shuttle. Sky cab hopped lines put their people in bus (because if they were already in the bus then their luggage had to go on) and we had to wait even though we’d waited almost 3 hours.
Asked if they had any way to verify who should be on busses and was told ‘it dont work that way’.
You should know exactly who has reservations on the bus and that they’re actually on the bus. We put our luggage on the second bus finally and got in. Anyone could have gotten on. So «glad» we paid for this service.
USE UBER, ride a dog sled, hitch a ride… ANYTHING OTHER THAN THIS SERVICE.

I have taken this service over the years and never had the experience I did yesterday. The women driver had been smoking inside the van before picking me up. I have stage 4 cancer this was horrible! Also, it mades me very sick to just be around cigarette smoke let alone being confined inside with 2^nd hand smoke. today, I feel awfully sick do to this smoke. I asked driver to roll down window as the oniy windows that opened were the 2 in the front. She sarcastically rolled the windows all the way down so i was getting blown away in the back. I had to ask her to roll the front passenger window down half way as it was blowing around my hair and in my face. I mean really?! Also, I could barely step inside the van as there were no steps to step up. This driver was aburpt and rude as she slammed the doors once I got inside. There is more, but u get the idea, needless to say, she was the worst! As we drove, there was road construction and she did something weird… she slowed way down with a good ¼ mile space between us and the car in front of us. When I asked why she was doing that her comment with a nasty tone was, does it matter? REALLY?! yes, I said, I’m paying the bill and I am asking u a question! Get it?!
Usually the drivers are pretty nice and some super friendly. Also, when they smoke they smoke outside before getting into the van. Had I not had a time sensitive appointment, I would have called the service and requested another driver/​van. One because of the cigarette smoke another because I could barely get inside or out and lastly this women driver was as rude as could be and frankly, she should be fired for all of the above reasons.
I did go to the counter to complain but, i don’t know if anything will be done.

Despite three hour departure intervals, we still left 15 min late. Wtf? #uberwilleatyourlunch

North Lake Tahoe Express came to the rescue when I was stranded at Reno airport. The reservation staff was very helpful and quick. They picked me up at the airport at an off-​hours time. My return trip was right on time and quite quick. Both trips were seamless and safe — especially around the curves going up/​down the mountain! I would absolutely use their service again. Price from Incline Village to RNO was half what a taxi would have been. Thank you, NLTE.

Horrible service, terrible customer service, nothing good to say. Driver dropped my husband at midnight 4 blocks from our condo in the pitch black darkness with his luggage… we even spoke to someone prior to the first leg of the trip that assured they’d drop at our door at that time of night. Horrible people! Wouldn’t recommend to anyone, ever!!!

Disappointment was the word to describe this business. This outfit lacked people trained in customer service. It was my first time taking this shuttle service to and from Northstar. I did my research online and came across North Lake Tahoe Express. It is essentially the first thing that pops up when you type in North Lake Tahoe. I booked everything online although I remember that their website was somewhat confusing. Also, they have very limited pickup times so I did have to wait a considerable amount at the airport before getting picked up. Also, they called me beforehand to tell me that they were changing my times for departure a month after I booked. Luckily, the new times were still pretty close to the original times I booked.
I have to admit that this service did get me from point A to B and back. However, it just wasn’t smooth as planned. I remember reading on the internet that they had an office at Reno’s Airport. Once I picked up my heavy snowboard bag, I proceeded to this place ahead of time before my scheduled pickup. A lady greeted me at the counter to give me the spiel about the pickup. As she was talking, I noticed a pile of other people’s luggage being stored so I asked whether I could store my stuff there before my ride. What came out of this lady’s mouth really surprised me. She said that I couldn’t. She said that TSA doesn’t allow stray bags at this facility.
If I am storing my bag at your place, why would it be a stray bag? I told her that my bag was extremely heavy and lugging it all around the airport would be cumbersome. She finally let me store it with all the other luggage. I was pissed. I felt discriminated. I hate going to new places to experience this.
I was waiting at the chairs that the lady at the counter told me to do 10 minutes before my scheduled departure. There was a man walking around checking people into the service, but he never came up to me. Again, I was not wearing camouflage nor invisible. Why did he go up to everyone else (there were only four people in the shuttle total) and not me? Finally, I went back into the office to inquire and another lady directly me to those other people and the check in guy. Ironically enough, when I dropped off my bag, the driver knew exactly what my name was. If he knew my name, why did he not approach me but everyone else? The ride was some old unmarked vehicle that made so many squeaky noises, it is questionable as to whether it should be on the road, especially during inclement weather. At least the drive to Northstar was decent.
On my return trip, my driver was 15 minutes late. I understand that these drivers can be late, but I did not receive a phone call or any notification. I tried to call their office, but of course, no one picked up! Since it was raining outside and cold, it was quite unpleasant to be waiting. Finally, a little shuttle bus arrived with the name «Airport» on the outside. However, I had to go up to the shuttle bus and ask whether it was the «North Lake Tahoe Express.» She confirmed this and proceeded to open the back door for me. I put the snowboard bag in the back and hopped on the shuttle.
Now that I know what to expect, this is a decent way to get to and from destinations in Lake Tahoe. They should spend some money in clearly labeling their vehicles as the North Lake Tahoe Express like they do on their website.

I had a very positive experience with this company and could not be happier with their services.
I used them for a round trip from Reno Int’l Airport to Squaw Valley. On my way to Reno, my first flight was delayed by 3 hours and I missed my connecting flight. The next flight I was put on was scheduled to arrive within 15 minutes of the shuttle departure, so I didn’t think I would make it. I called them to advise them of the situation and they were very friendly and professional. They would have waited for me a few minutes. Somehow I did manage to barely make it on time. I was on my way to the pickup spot when the driver called my cell phone to see where I was so they could pick me up. This is caring and personal service, I really appreciated that.
On the way back, I had to change my schedule due to an emergency. I was accommodated quickly and professionally, no problems, and the gentleman on the
phone was very friendly. The driver was actually early that day, and she was friendly and professional as well.
I just cannot believe the bad reviews I’ve read here. I almost didn’t use this company based on the reviews here, until I noticed that Squaw Valley Central Reservations recommends them, so I decided to go for it. I think people need to understand that in bad winter weather there is only so much people can do. I am sure these drivers have to sometimes drive through some very treacherous conditions. If you are traveling in the winter, just allow plenty of time for delays, or if you think you are exempt from the laws of physics and can make this drive in 45 minutes regardless of the circumstances, please rent a car and go for it. Bottom line is, they do everything they can possibly do to get you to your destination, safely and on time — and at a very reasonable price as well. I highly recommend this company and will be using them again on my next trip to Tahoe.

Negative five stars. Dirty unsafe shaky old van driven by a surly 500 pounder. There has to be a better way to get from Reno airport to
Tahoe.

On time pick up pleasant driver. I would recommend.

Was SO hesitant to use these folks considering they ONLY got 1 star from everybody but when I asked my hotel (The Hyatt Regency Incline Village) what shuttle service they recommended they gave this one. I mentioned the Unilocal reviews and asked them if they’d ever had any complaints from guests about NLTE and they said no so I went ahead and booked.
I couldn’t have been happier with the service. Sonny my driver was walking in the lobby doors at 12:29 for a 12:30 pickup and I guess I looked like I was looking for a shuttle because he greeted me BY NAME without ever having met me. There was only one other person going with us and she was already sitting in the van so off we went!
We all had a nice and informative conversation and a quick 45 minutes later we were at the Reno airport! I may have given 4 stars but since my expectations were so low to begin with and they were completely exceeded I’ll go with 5. The only feedback that I gave them (in the survey they sent me) was to suggest they either give an email or phone confirmation the day before. I had to call day of just to confirm for peace of mind.
A couple things to note in response to the negative reviews because I’m sure that for every good experience there can be a bad:
— I used NLTE in the summer time with perfect weather. Sonny said that what was a 45 minute drive for us could be up to 3 hours in bad weather (chains, slow roads)
— Our route avoided any major construction. There is a ton going on at this time of year because of all the damage caused during the winter so that might have been an issue for some
— We didn’t have to pick anybody else up anywhere
I’d say just allow for plenty of time if you’re using this company in the Winter and you’ll probably be fine.

Is it possible to give negative 5 Stars??? This company doesn’t deserve even 1. But i need to make you aware. If you need a ride anywhere anytime of day or night. .. You are guaranteed to be walking if you schedule service with this company.

Not really a professionally run outfit. They got there but not on time.

Here’s the response I gave NLTE when they asked me to fill out a survey from my recent Squaw-​Reno Airport trip:
I was extremely unimpressed with how NLTE handled their forgetting to pick me up. I was scheduled for a 2:55 pick-​up, when the shuttle hadn’t arrived at 3:00 I called to confirm I was in the right place. The agent on the phone confirmed I was in the right place and that the shuttle was on its way. The shuttle still hadn’t arrived at 3:45 so I called again, at which point the agent said they forgot to pick me up. She said they had a shuttle coming later, but they were unsure if I would be able to make my flight. At this point NLTE should have arranged a cab or some other transport for me but instead they offered to refund my $ 40 or have me risk missing my flight. The next cheapest alternative to get to the airport was a cab at $ 150, but no cabs were available. I was forced to have the NLTE shuttle pick me up, and I came very close to missing my flight. I was extremely unimpressed with how NLTE handled this situation and in the future I will strongly recommend that my friends DONT rely on this transportation.

Was told by 3 different employees I didn’t need a reservation to take shuttle from Reno to lake Tahoe. Got into airport 2 nights prior to NYE and no shuttle running that night but was offered a taxi from their sister company for a minimum of $ 250.00. Total bogus operation. Will never do business with this company. Think twice prior to using.

I was exited to learn today that a bus operated by North Lake Tahoe Express called the Night Rider offers free rides between Stateline, Squaw Valley, Kings Beach, Northstar, Tahoe City and Tahoma. (see
)
Seeing as today is New Years Eve, I figured that maybe they would be operating past their usual 11PM schedule. Wouldn’t it make sense for regional transit to offer public transportation to the post-​celebration masses?
Over 15 calls, many dropped while I waited on hold, later, I finally learned that they might be running one extra shuttle, presumably until 1am. It took talking to 6 different people in their office to get this much information, and they all seemed pretty uncertain.
Who in their right mind would rely on entirely uncertain service to get home on a late, cold winter night in Tahoe? Not me.