Reno Sparks Cab Co

Caller for dispatch was rude and short. Said cab would be there in 15 mins, and he arrived in 5 minutes. Which is better than some reviews that said they were late.
The car was filthy, smelled, and the driver did not wear his seatbelt. I saw a check engine light on and a check tire pressure light.
It was snowing and there was snow on the road, and the driver was driving as if there wasn’t. We skidded and slipped several times, almost rear ending a car.
He went a long way, even after telling him that he shouldn’t go a certain way. I’m not talking like I told him to take some weird side street to avoid the highway or something stupid; he basically took us in a loop to get back to the main road from my house. I think he just wanted to rack up more miles.
I will never be taking this cab company again. I wish there had been an über near me today. I’ll walk next time if I have to.

Called the night before to have a cab at 4:30am got a no problem. Called again at 3:30am to confirm they would be here and again no problem. Called at 4:45 to see where it was now that I was 15mins late and was told «oh we got busy» called again at 5:15 still no cab. If you need reliable transportation DO NOT CALL THESE IDIOTS!

This so called cab company has some of the most rude drivers on the road. I was just coming home from work (in my own vehicle) and a Reno Sparks Cab driver was parked in the alley, blocking my pulling into my parking spot. Initially, I sat there… then honked… then waited… then honked… then after several minutes the driver came out… and sat there… then I honked again, to which he came out of his cab and asked what my problem was. When I explained it, all he said was «you have room». After several back and forth comments, including my calling their dispatcher TWICE, I was forced to find other parking in the alley. Really… it would have KILLED him to move about 10′ to allow me to park in my space. Yeah, real princes of the roadways. I never liked that cab company anyhow (all they hire are rejects from OTHER cab companies anyhow), but I just wanted to let the rest of Reno know they’re just dregs of society.

Where is Über when you need them?
Reno Sparks Cab Company is a hit or miss. I’ve had a few good drivers but also, a lot of bad ones.
With my most recent incident, I called looking for a cab after work and spoke with a polite dispatcher. About five minutes later, I called back and spoke with the same dispatcher, canceling the cab since I no longer needed a ride home. About 15 minutes after I left, a Reno Sparks cab came around looking for me. The driver parked, came into my office and harassed my employees, getting upset since he didn’t receive the message about my cancellation.
This isn’t the first time communication lines were crossed at Reno Sparks Cab Company and your customers would appreciate drivers who aren’t jerks.

I called several times before 4^th of July to book a taxi for the holiday night. No one answered and there wasn’t an answering machine. I wanted to be safe and keep the road safe that night but was not able to book a taxi. That is extremely frustrating and not helping the cause to keep Reno safe.

After about 2 years of not taking a cab, the one day I do take one I am left in utter disappointment, not to mention I was left completely livid!
First off, I used to work for this company. Great owners, good people and exceptional service. I’ve always had good things to say about Reno Sparks Cab but that ended this morning.
I called Wednesday night to schedule a cab for pickup at 6:30 am to get to work as I stayed at my mother’s house to comfort her as we are dealing with a horrible family emergency.
I’m up early waiting for my cab, he showed up right on time which was great. I get in the cab, greet the driver and could definitely notice his piss poor attitude. Nonetheless, me being the positive person that I am, I tried to make conversation with him but only got short answers so the rest of the cab ride was a bit silent.
As we pull into my apartment complex, he turns the meter off. It was at $ 18 and some change. I take out a $ 20 bill hand it to him and then I hand him $ 10 more (I was feeling generous and thought maybe he was having a bad day so a good, generous tip might brighten it a bit) and specifically say, here’s $ 20 for the ride and the rest is yours. His eyes lit up and he started to thank me. His attitude completely changed when I gave him that money.
I get out of the cab and walk on in to my apartment. As I was ready to hop in the shower for work I get a phone call from guess who? Reno Sparks Cab. A woman greets me and says they have a bit of an issue. Per the cabby who drove me home, I short changed him. She says they were told that I only gave him a $ 10 bill. My mood immediately changed and I was at 100 so quick with smoke blowing out of my ears! I stopped and kept my cool then proceeded to tell her that I specifically handed him a $ 20 and then a $ 10 bill! This company knows I used to work for them so why would I do that!
Anyways, that was my last cab ride from them. I got no help from the dispatchers and she kept saying he must have gotten confused. The hell he was confused! As soon as I handed him the money his freaking eyebrows touched his hairline!!!
No thanks.

Iv been a cab driver so i know a good company when i see it
Friendly, timely, clean. Knowledgeable drivers, decent rates. My driver was halarious and knew Reno well.

Can I give it half a star? Cab service ever left me waiting for over an hour… I have young children waiting and I’m still waiting after my vehicle broke down. Without calling me they canceled my call because when I asked if they would have room for the car seats they took it that I didn’t have car seats!

Flew home last night from a fairly exhausting trip. I had left my car at a local transmission shop while we were away so that extensive repairs could be made while we were gone. After picking up our bags we headed to the taxi area to pick up the first available cab. Told the driver we only had to go a short way, and indeed it was just a few minutes away. When he dropped us of at first I though he was being nice not wanted to accept the money for the fare (plus a 40% tip) but then I realized he was being sarcastic and accusing us of leaving our car close to the airport to save money !!! He became incredibly rude and was throwing my money back at me.
While we were away we needed to take several short cab rides, no one ever treated us unkindly or with disrespect. We come home and this is what we experience?
We are local, we have extensive family and friends using cab service, not this one ever again. I know that these drivers are independent contractors but they represent this company they should be better trained.

It’s not often a radio jingle pays off these days, but for Reno-​Sparks Cab Company, they can chalk this fare up to theirs.
Three, Three, Three… Thirty Three, Thirty Three… Reno Sparks, Cab, Company.
It’s been a while since I took a cab in town, but when you’ve got to get to the airport at like 5AM, there isn’t much of an option. This ride made me realize why Über and Lyft are displacing cabs all over the country.
So tell me, has all semblance of service disappeared from this industry? First off, I scheduled this ride and the dispatcher didn’t take my phone number. I assumed they captured it from caller ID. 4:45 rolls around and no call from the driver, so I look out the window and find him standing outside, waiting. I make my way down to the cab with my luggage, and while I don’t really like to allow it, I do like the fact that cabbies typically offer to load it for you at that point. Not this guy!
We drive the whole way in silence. I didn’t even have the sound of the radio to drown out his heavy breathing. As we pull up, I watch as the meter eeks out that last quarter. I can’t blame the guy for wanting to earn every penny, but when it’s because he’s just waiting for a spot to pull in, it’s annoying!
Well, I figured the lack of service would have to be over at this point. I’ll pay, get my bags (myself) and head off to the gate. So I whip out a Benjamin (Ya, I called it that!) and the guy goes cross eyed, saying «Oh no! I can’t break that!» So I calmly ask if he can take a card, he says absolutely… and nothing more… and proceeds to run the card. After taking an impression he hands me the slip to sign and explains there’s a .75 service fee added! Oh yeah… Then asks if I want to leave a tip!
Hmmm…I tried to pay in cash. Driver doesn’t have change. Customer pays more money to use alternate form of payment because the system used by these companies is ancient and requires 5 people and 6 pieces of paper to complete the transaction.
Frustrated, I get out. Hand him a buck and take off. Not how I wanted to start my morning.
Wake up cab companies! Make this an enjoyable service to use! Train your drivers to provide service! Update your payment systems and make it easier for us to give you money!
And drivers, carry change! You are only hurting yourselves in the long run!

This is the company to call, also the one to hail. The drivers are good, they treat you fairly. They are honest & forthright. The cabs are clean. They are the best of a bad situation. Cabs in Reno are horrible, they are exorbitant in price & too few on the ground. The drivers are selective about where they pick up, & complain. That said, these guys are the best of the bad. None are better.

Reno-​Sparks is great. I think they have the largest fleet in Reno just due to seeing at least one cruising around literally everywhere I go, even outlying suburban areas. I’ve only called five times or so but each time the wait was no more than 5 minutes … if you’re downtown the wait is easily less than 2 minutes.
All 5 pleasant drivers with good attitudes, no tweakers or guys launching into inappropriate rants about their personal problems out of nowhere. Zero bullshit whatsoever, quick and friendly.

Called for a cab at 11:20 am and was quoted 15 minutes or less. It is now 12:36, i made it to my destination, thanks to my neighbor, and have yet to hear from them. It’s as if i never called them. This isn’t the first time. If i was reliant on them to get to work, I WOULD HAVE BEEN FIRED. If you value your time, you won’t call Reno Sparks Cab.

Ever since my car decided to go to the racetrack in the sky last year I have been reliant on cabs. I use this company the most because their jingle is so catchy. Most of the time, the cab driver comes within 5 – 10 minutes and is friendly and gets me there in speedy condition. My review is less two stars because quite recently I have received a lot of attitude from the drivers regarding paying with my debit card. There is a $.75 charge when paying that way. The drivers have either not been properly trained on using the card and I have to wait 15 minutes (no joke) while they fumble around, or they complain loudly the entire time they are processing me. This, frankly puts me off and makes me want to use a different company so I can just avoid the hassle.

I was not impressed. I called for a cab and was given estimates of pick-​up in 15 – 20 minutes and a fare of $ 18 – 22. Almost 40 minutes later, I was picked up for my $ 42 (not including tip) cab ride.

These guys are good! I booked a cab for the next morning. I was ready early and called to see if they could come early. They said yes and showed instantly. The driver was courteous and helpful. The cab was exceptionally clean. The price was reasonable.

WHOAAAA WTF??? Reno-​Sparks cab suddenly did some sort of massive change with their business and they got a bunch of new drivers who are a lot of complete ASSHOLES!!! The last 2 times I took them I was treated so RUDE that I felt compelled to call them and COMPLAIN to a supervisor. What a weird psychotic break!!! I now only give my pitiful $ to Whittlesea.
Did Roberta Ross (of Ross Manor) buy this company? I can understand why everyone HATES THEIR JOB if she’s in charge. (Oh yeh go ahead and sue me Ms. Ross you can have my 4 year old pc my 4 pairs of jeans half dozen t-​shirts, some socks and a case of Bud whoo hoo!)

Darrell Wong saved my life.
When I left my BlackBerry in the backseat of the cab, I thought I’d never see it again. Thankfully the cab driver tracked us down and we were able to get it back. Service like that deserves attention.
This cab company and it’s drivers are honest and reliable not to mention fast and friendly. I definitely recommend them.