ManorCare Health Services-Reno

My Mom loves this place! She loves the food, it’s very clean, doesn’t smell and her care us top notch. She has has nothing but positive things to say about her stay and this is short of a miracle because she is extremely picky. I have been met with polite and generally caring staff in all my interactions. You can tell if someone is there just for a paycheck or if they generally care. We would not hesitate to recommend Manor Care for you or your loved one… they will not disappoint.

My mother-​in-​law has been there for over an year, and their is one issue after another. My wife has had to go and complain because they miss giving her Parkinson Medication, on multiple occasion. Just this week my mother-​in-​law did not let my wife to take her out to Christmas shop because Manor Care has not given her a bath in over a week. She also told us that one of the aid, lifted her out of her wheel chair by pull up on her neck. We have talked to the director several time who committed to resolve the issues and does for a while, then something else develops. The state has been involved, but problems still arise. We are now looking into relocating her near our home in Idaho. Do not put any love one in manor care, unless you are able to check on them weekly.

I am SO very impressed by Manor Care in Reno.
My husband was admitted in August 2015 and discharged 2 months later.
He had multiple issues: TBI and a recent Ruptured Appendix which became abscessed, also a serious reoccurring UTI.
He was really down and out at 90 years old. When admitted it took 2 workers to transfer him out of bed into his wheelchair.
Husband is now home. He’s walking (assisted) regaining his speech and in excellent health.
Manor Care performed miracles. The medical staff, nursing and CNA’s were superb and above and beyond in caring. Many times they were short on help but always managed to deal with his needs.
The Therapy Dept. is VERY professional and most
aware of the best treatments.
Speech Therapist Thomas Bishop improved my husbands speech with a most unique and effective approach. After a year in and out of facilities for SPT, OT & PT this by far is the best.
REALLY too bad they don’t have Outpatient services. Reno needs a place and professionals like this.
The facility does an great job keeping residents
busy and stimulated with entertainment, discussions, Ice Cream Socials, Bingo etc. something to do everyday if time allows.
Manor Care Reno is meticulously clean. Their floors are polished like a mirror.
The staff at the front desk are very welcoming and well informed.

Extremely Poor! Do not take anyone to this faciity they may not come out alive, seriously. My cousin was taken there after surgery to rehab. He was assured they would have a special air mattress for him due to his needs. My cousin told nurses several times that they needed to send him to ER he felt like he had an infection. They ignored him. By day 7 they finally called a physician to see him– the physician called an ambulance immediately. He has been in ICU for 3 days now! This facility needs to be evaluated by Medicare for substandard care

I will preface this review by stating that there are some nurses and CNA’s there that are caring, but overall, we were continually disappointed, frustrated and angered by the lack of care and communication at Manor Care. My father was placed here for 3 months of skilled nursing after suffering a severe stroke. The main reason Manor Care was chosen by my father was because there was a private room available at no extra cost.
The entire time he was there, we had to ask for him to have hot water access in his room almost daily. I had been there numerous times when his feeding tube either got clogged or was finished and an alarm was going off in addition to us pressing the nurse call button. Response time varied from 20 – 30 minutes, and often I would walk out and find someone myself. He was also not bathed on a consistent basis (scheduled for 2 «real showers» per week with bed baths in between). The «real showers» were often skipped and we were «told» he got a bed bath, when it was clear he had not been (skin condition and body odor). Several CNA’s gave me the reason of not enough of them on duty, which could be true, but points to a larger management issue. In the beginning after not getting much response from staff on duty, I started reporting these things to the administrator via email. At first she was very responsive, and then it tapered off and we pretty much gave up and just tried to ask the nurses that we knew would get things done.
The therapists seemed to work well with him, however now that he has been moved to a different facility for long term care, I feel they did not work with him to full potential. They also did not send but a few case notes to the new facility, many of which were incorrect information, so the new therapy team had no idea where to start with him.
When it was time for his discharge, the plan of care meeting was a joke, as none of the therapies showed up, and the social worker didn’t know the answer to several of my questions that seemed sensible (i.e. how do your non-​ambulatory patients receive dental care?). I couldn’t get a hold of social worker (only could leave voice mails) when I was trying to get the transfer process moving. On a Wednesday at 4:50 pm she called me and said they were transferring my Dad that day at 5:00 pm (10 minutes notice!).
Manor Care also made a surgery follow up appointment for my father but didn’t tell me or the new facility upon transfer. The appointment ended up being missed because he had been transferred to the new facility, and when the specialist’s office called Manor Care they said they didn’t know where he went nor did they have any alternate contact numbers for him.
I would not recommend this place to anyone who needs skilled nursing or long term care. The new long term care facility my father is in happens to be older and very full, but it is a 180 degree turnaround from Manor Care. The staff are all cheerful and helpful, and the mood is starkly different from the somber mood at Manor Care (compare a silent dining room of elders to one that has many staff roaming around talking and joking with the elders). The therapists are very engaged with both my father and myself to keep me informed of his plan of care and progress. I cannot say Manor Care gave us the same consideration. I feel sorry for the patients there that do not have a family or friend advocating for them. I was there every day, and my squeaky wheel still did not get satisfactory grease.

Horrible place. nurses n care givers r mean&uncaring.forget abt patience .“hurry up” being told to one that’s fragile n very sick. Disgusting, garbage food is given. if one has any kind of yeast related disease sugar full food shldnt b given… of cause it is. No one cares from top to bottom The least amount of care is what they strive for. that’s what wld make a great day for them. If a challenging patient comes in that needs a lot of care that poor patient will feel these horrible caregivers anger n hate of their jobs. These people pick this kind of career but as time goes by they develop a thick skin of heartlessness.
Stay away. its a death trap of a place…