Laugh Factory Reno

This review is based on the cocktail service at the Laugh Factory and not the comedians themselves.
I have been to multiple shows at the Laugh Factory. The venue brings in great talent and I always enjoy the shows the comedian performs. However, the cocktail service is bad to the point where I don’t know if I want to attend another show anytime soon regardless of the acts they are featuring.
Chris Kattan was one of my favorite SNL performers. My friend bought us tickets for the show at 9:30pm on February 27. I was excited to see him do two specific acts: Night at the Roxbury and Mango. The cocktail waitress came over and asked for our drink orders. We both ordered water and she seemed irritated it wasn’t alcoholic. When she arrived with the waters my friend gave her card to pay which also was a huge nuisance for this cocktail waitress as well. She came back with her card and a copy of the receipt for her to sign. About five minutes later she came back and asked for the receipt. She stood in front of me when she asked and blocked my view of the show. Right as she did this he began to do Night at the Roxbury. My friend very politely said «I’ll sign it in just one minute we both wanted to see this act.» The cocktail waitress replied with «I need it right now». My friend said «We will give it to you in just a moment we both wanted to see this act». The cocktail waitress replied with «Oh you wanted to see this act?» And stood further in front of me and lifted the tray to completely block my view of the stage. My friend grabbed the receipt and signed it and gave it to her so she would leave us alone. The cocktail waitress snatched it from her and said «Next time I’ll be charging you double for the waters and you will not be paying with a card».
…are you kidding me? Not only did I miss the act we both paid to see but we were also threatened to be charged more next time we attend. That is completely inappropriate. I work in a restaurant and understand that it can be frustrating serving the public; however, it’s part of the job description. If you disagree with a customer you handle it professionally and tactfully… not like a catty middle schooler. You are there to cater to the audience and ensure they enjoy the show. You are not there to threaten them and essentially ruin the show for them.
Comedy shows are live entertainment. I can’t see that show at a later date or re-​experience it. It didn’t matter how funny Chris Kattan was from that point on. Our experience and our evenings were ruined because of the cocktail waitresses inability to professionally and politely serve us.
There are multiple shows coming up my friend and I were planning on attending. As of now, we won’t be back anytime soon.

I went to the comedy show for the first time on recommendation from a friend. I would give the review no stars based on the service but I did enjoy the comedian performing. To begin with, the service was slow and we waited about 30 minutes to place a drink order. A friend and I ordered drinks and the cocktail waitress dropped off the bill. When the bill arrived the waitress pestered us to sign it several times despite the fact that the comedian was in the middle of his show. We told her that we might order more drinks and would sign it when the show was finished. She continued to interrupt and began making rude comments. The horrible service made us not want to order more drinks and we left the show as very dissatisfied customers. The entire experience could have been completely different if the cocktail waitress was not unprofessional and disrespectful not only to the customers, but also the comedians.

Jamie Kennedy & Paul Rodriguez both killed it!