High Sierra Cycling

My son and I just got done bike shopping and visited ALL the bike shops in South of Reno. We had a great experience in all of the shops except this one. First of all, we weren’t even greeted as we walked in the door. Sure they were all busy with somebody but they could have said something like «we’ll be with you shortly». My son was dry shifting one of the bikes and the old man shouted way across the room to get him to stop. Of course everyone in the shop heard him. I told my son we were out of there. I went back in and went up to him and told him exactly how I felt; that he embarrassed my son and that was very disrespectful of him to do that (both to my son and I — as parent). NOT the way to treat a potential customer, we will take our business elsewhere. Lots of friendlier bike shops in town like College, Velo, Sierra, and Reno Cycling!

In my experience, there are a lot of good bike shops run by owners who are passionate about cycling. That is the really cool thing about this industry.
Maybe it is because I don’t know the owners of the other shops as well, but what I think really sets High Sierra Cycling apart in my mind is just how great the owners are. Sure they are passionate about cycling, they have a good selection of product, are free with good advice and have fair prices. Beyond that though, they are just really good people who I have seen work very hard over many years to build a successful business based on well-​deserved customer loyalty. If you don’t already have a bike shop you love, I definitely think you should give High Sierra Cycling a try.

Rented a bike here during my visit to Reno in October, 2015. They rented me a Giant road bike (aluminum with carbon forks). Well maintained bike, and very friendly and helpful staff. They put my own SPD pedals on the bike, and gave me a spare tube and CO2 cartridge for the road. Thank goodness because I got a flat! Came back and they gave me another tube and cartridge to get me back in business again! I took the bike up to Tahoe to bike around the lake and it performed well. I would definitely recommend this shop, they have a very clean and well maintained space, and plenty of merchandise for everyone. Plenty of great trails and bike lanes to cycle around the area too.

I’ve been riding for over 40 years, raced track and now just ride, so you can imagine how many shops I’ve visited. Of all the stops I’ve made in so many cities this place ranks in the top 10.
Why: We were greeted by the owners ASAP when we stepped through the door. All we wanted were suggestions of where to ride. Bonnie immediately got us a full color map, at no charge, and began suggesting routes. We started chatting when Mike, the other owner, came out when I mentioned the old handmade paramount bikes. He knew the history and made a suggestion of who I might contact to learn more about my specific 1957 track bike. Great people. Worth your time.

I was extremely impressed with the customer service I received when I took a bike into the shop that I was considering buying. Mike took the time to teach me about some rising basics. He watched me ride the bike, explained and showed me how bike worked and make adjustments to get the bike to fit me better.
I’m definitely a newbie to riding but the passion the owners and staff have is pretty obvious. I will continue to use them for my biking needs.

I came in to get a tube and got a great bike as well. Customer service was second to none. I asked what they had in a novice road bike, and he showed me what they had. I told him I need a larger size and after checking, he found he only had last years model in my size. He said he could do better on the price and ended up giving me they bike for $ 100 less than what it is listed for on the Manufacturers website! I put a deposit, and a few hours later, I had a great, brand new, albeit last years model, bike. The staff answered all my questions and were ridiculously helpful sizing my seat, and explaining different techniques id never knew existed. My girlfriend came in too and was looking around, grabbing a wafer energy snack and was told to eat one as a sample! How awesome is that?
I almost forgot, because I bought a bike, all accessories are 15% off after that. I bought an amazing, rechargeable, SUPER bright light, and with my now lifetime discount, they beat Amazons price on the light and even a pair of cycling shoes I checked on. WOW! That is unheard of for a locally owned specialty shop. My entire experience in dealing with this shop has been amazing to say the least. Great staff, great prices, and great service equals my patronage for a long time to come. :)

Mike, the owner, was my son’s Boy Scout Troop leader and is a great guy. He has an awesome shop and has my business for life. He always has great deals and great bikes and equipment. They offer great service for bicycle maintenance. I will not go to another shop in town for anything bicycle related needs.

I had a gift card for this shop, so I took my bike out there and had them do a full service on it to get it ready for the riding season ($ 75). They’re straight-​forward and professional and took good care of my bike. They had it ready when they said they would. They added a worn chain at a reasonable price ($ 20) and now I’m set to ride. Mike rolled it out to me and did a last minute adjustment to the seat, so that ‘the boys’ would be more comfortable — that is true service. I tried to pin the shop as being a particular specialist and almost came to the conclusion that it is best for mountain bikers and people that want t hybrid, but the video on their home page says that they serve all cyclists — so there you have it. The bike rides great after the service. The only downside I can think of is there location out in the doldrums of Damonte Ranch…

I have been a customer of High Sierra Cycling since 2004 or 2005 (if memory serves…). They helped me keep my old full suspension mountain bike tuned, and upgraded with new parts when the time called. All around, anything I needed they helped me out.
Having purchased bikes at, and frequented other local bike shops for needs before finding High Sierra Cycling, I can say with tested experience Mike and the team are tops in town – without a doubt.
I had been away from mountain biking for nearly 4 years, and the time to return came in early March. With this comes the need for a new bike. Wow, how things have changed in the last 4 years! 27.5/650b wheels as the new norm, the rise of the enduro/​all-​mountain class of bikes, dropper seat posts are a must, 2×10÷1×11 drivetrains, just to name a few; the list can go on. I had done my research for bikes extensively, checked around town at other shops, rode bikes, scoured the internet for all brands, and reviews etc., and wracked my brain and desire for my new ride. Early on in my process I knew I would end up at High Sierra Cycling with one of two bikes, but I had to do my research, this much I owed myself after a long sabbatical from the sport I love. Well, this past weekend I took the plunge, and couldn’t be happier. Mike, Eric, and Walt were there to answer all my questions, and get me set up. I’m looking forward to the riding season ahead, and the support Mike and team will provide to answer all my future questions as well.
I ended up with the bike I had been coveting this last month. A bike that exemplifies all of the advances of recent years enumerated above and then some: a Giant Reign. Now it’s time to ride, enjoy the spoils of research and thank High Sierra Cycling all along the way – thank you guys!
Without further ado, a huge factor in my loyalty to HSC, the ever friendly, super knowledgeable, and master skill mechanic Eric. I have the pleasure of knowing my bike will be taken care of when the time comes because Eric will look after it.
If you are looking for that next bike, or have biking related needs, do yourself a favor and make High Sierra Cycling your first stop, you will be glad you did.

These guys are great. I wanted to convert my hardtail to 1×11 and they did a fantastic job and a much lower cost than another shop I went to. Also had a problem with an Easton wheel that needed to be converted from a QR to a thru-​axle. Easton was being a little difficult. The guys in the shop really «greased the skids» and facilitated the change. I’ve dealt with many bike shops throughout the US and these guys are as good as anyone!

I’ll stopped by here twice and both times I was treated with excellent service. The staff here are always friendly and very knowledgeable.
I purchase a non-​high performance bike here since I’m starting to ride again after 15 years of not riding.
The first year is covered for tune-​ups and maintainance. I thought that was a very vauable incentive to purchase my bike here.
I love supporting local cycling stores instead of the big sporting good stores where they don’t know anything about the products they are selling. You might pay a bit more for the bike, but it’s worth it in the long run.
The shop offers local events for more experience riders. I hope one day to join one of the events.

Mike and Bonnie are great! High Sierra cycling is a family and community oriented bike shop. they may be small and can’t stock everything but they have always been able to find and order what I wanted. Their mechanics are knowledgeable and friendly as well.

This is a great bike store. The owner is friendly and helpful and the entire staff is quite skilled. The owner even has a certification for recumbent trikes, in case you are looking for help with those.
Highly recommended.

I cannot say enough great things about this bike shop. Mike and Bonnie, the owners, are amazing. Mike helps us with everything. Even the little insignificant fixes. He is super knowledgeable and just fun to hang out with. Bonnie is one of the best riders I know. She hosts rides for the public and doesn’t limit it to people who must purchase bikes from there. She taught me how to ride and thanks to her. I have logged over 2500 miles to date.
Lastly, Eric. The best bike mechanic in Reno. He is so awesome he gets invited by the Ironman in Kona to be a mechanic for the event. I had hi build so e wheels as a present and they were flawless.
If you want a shop that values it’s customer and knows their sh! t. This is the place for you.

There are may great bike shops in our area and High Sierra is tops. The staff is very friendly and helpful. I have purchased 3 bikes from them and the after-​sale service is a benchmark for customer service and satisfaction.
Look at it another way: after I purchased my first bike from High Sierra there must be good reason for me to become a repeat customer.