Greyhound Bus Lines

Terrible disservice! Drivers slow driving got us to Reno late so we missed our connection to Salt Lake City. Have to stay all night in the lobby to talk to manager for refund and to get a ticket back to Sacramento! They had a driver and said we were being driven to Salt Lake City then the driver refused. Terrible service! I will never rude greyhound again and I can see why they are losing business!

On July 14, 2015 my cousin and my aunt bought tickets for the 8:30 pm departure from Reno to Los Angeles. my aunt uses a walker and
has a very, very hard time walking; Bruce at the ticket counter notice she was going to need
help boarding the bus, and before we could ask for assistance he informed the bus driver (who just happen to walk to the ticket counter at that time) that she needed to board the bus
first. Frederick the bus driver and another gentleman (I did not get his name) helped my
cousin to get my aunt on the bus and they even recommended which seat to sit on.
Many places offer assistance to older seniors who need help; i’m giving them five stars
not just for what they did, but for the way they did it; they where very friendly, helpful and very
patient.
Thank you, Greyhound for having great employees like Bruce, Frederick and the other gentleman.

Let me just say this, Greyhound has disappointed me yet again, beyond measures. Today, Feb 23^rd, I arrived at the station in Reno, NV to pick up my ticket for the 6:00 departure… but no, we didn’t board the bus until 6:25 am AND we didn’t leave the station until 6:40am. I’m pretty sure there are others like me who doesn’t appreciate the delay as one guy approached the counter with me to ask. Okay here’s another one, the driver entered the wrong freeway and had to turn back wasting more time… I mean, come on… Wait, when we arrived at the first stop, which is Truckee, CA, after an hour. the driver took a wrong route and we have yet wasted another 20 minutes. So here I am including 15 other passengers and one of them is about to pop a blood vessel due frustration and anger, sitting in this bus waiting to arrive at our destination. Ultimately, I arrived at my destination, which is Roseville, CA 40 minutes late… very very disappointing! Greyhound employees need to step it up because this is a disgrace to the company.

Your average bus terminal. Staff was nice here. Bus was late though. There is also an arcade and snacks here which is pretty cool to pass the time.

The street parking is limited, and the available spots are metered-​bring coins! The interior seating is adequate, but the lines to the gates form quickly, so arrive early! There are video games, tv’s, and vending machines within the station. If you need access to a storage locker or pay phone those amenities are available. There is a sheriff substation within the Station, so security is reasonably adequate. Bring your patience and enjoy your ride.

Wah wah my trip to Sac is EIGHT DOLLARS and this sucks.
Get over it people. I’ve taken Greyhound from Chicago to Atlanta and was awake for the entire trip and lived.
Go to
or Amtrak if you’re one of these pussies and give up on this cheapo bus idea OK?

Wow, what a trip. The bus was such a surprise!!! I never expected to ride on a bus and feel like I was on a train. The guest that rode with us were as nice as they could be. The seats were roomy. We had Wifi which was a nice extra. Then at the end, I left a valuable IPad on the back pocket of the seat. My daughter called me from Little Rock, Arkansas and let me know that she had received a call from Greyhound. They had found the IPad and it would be waiting for me in the manager’s office. We gave the employee that found the IPad a little tip for our appreciation. Who says riding a Greyhound is not safe? I can say I felt great during the entire trip that started in Salt Lake City, Utah and ended in Reno, Nevada. Also, the stations were clean and organized. The driver was professional and made sure that we all left on time.

The good: air conditioned, bathrooms are clean, ample seating.
The bad: pretty much everything else. Service is slow. Like it took 40 minutes to go through 3 customers kind of slow. I came here twice and both times I saw people waiting a ridiculously long amount of time to get their affairs in order. I saw a few who barely made it on their bus. My bus was 40 minutes late; who knows why. There’s no security. I didn’t see any outlets, aside from the one to charge the video games.
Plus one star for scoring two diet cokes for the price of one. I just kept pushing the button and two popped out. Literally the best part about staying here.

Station departs west to Sacramento and east to Elko (by way of a few smaller N. Nevada towns) then on to Salt Lake City. Greyhound doesn’t go directly south to Vegas from here, guess they don’t trust their janky old buses not to die somewhere in the desert. Getting to Vegas means going east to SLC first then going south through Utah. Costs about $ 80 and takes about 20 hours. You might as well just fly Southwest for $ 100 instead, there’s no cheap transit to Vegas from here.
Paradoxically this station seems safer in the wee hours than during the day. Ghost town at night, but during the day local hardcore tweakers post up at the lone entrance and run up on everyone with their bullshit sob story about how they need $ 20 to get home to (insert random city here) because their only family is there. A week later out there telling the same bullshit story waving the same bullshit outdated ticket around.
Station itself is basic but alright. No one hassles you for a ticket while you’re waiting. No TSA security checks that I’ve seen yet. Ample lockers. OK bathrooms with ridiculous water pressure, watch out for the Backdraft.

9309Left Sacramento 30 min late as driver said he was waiting for a package. We were to arrive in Oakland at 430. And leave on bus to San Jose at 445. Arrived in Oakland at 449 All the manager at Oakland could say was «Well you missed your bus».Had to wait for next bus to San Jose which was to leave at 930pm. So instead of getting to San Jose at 7pm… We got in at to San Jose at 1045 pm… Called Greyhound to complainfr presentative stated that his computer showed the Bus left Sacramento on time and arryived in Oakland on time. I was not only passenger that had to be re-re-ticketed…But told there was no other way to check my story… Also told I would rec a call from cust serv manager within 24hrs. That did not happen… Wrote complaint on their website. Two weeks later rec. letter in mail saying sorry for your inconvenience. Please try us again. Previous to this mess this the same thing happenend a missed connection. Due to bus arriving late. Again Suppose to leave at 445 Oakland to San Jose but Sacramento bus didn’t get there in time to catch tthe connecting bus. Guess there is no way to get to San Jose on time if coming from Sacramento.

This station is awful. You’re always really late going to your next destination. I’m on the first bus going out this morning and they can’t get things together. We’re already twenty minutes late, which is forever when you have a transfer at the next station, and there’s no sign of the bus driver. Last time I bussed out of Reno I missed my transfer bus by a lot and was screwed. I hate hate hate this station.

Great people watching and cheap traveling. That is what Greyhound is all about. You get great attitude from your bus driver too as an added bonus! I traveled from Reno to Oakland with my 2.5 year old. She did well until about Pinole and then she started to lose it. Not bad!!!