Express Smog Service-Nevada Auto Diagnostics

These guys are great… they are no longer on Kietzke Lane, Reno but on Louie Lane, off Airway and McCarran Blvd … Give them a Call for directions — they are still around providing excellent, honest service.

All around auto care nightmare.
The AAA tow truck driver recommended I take my Mazda RX8 to this shop instead of the local dealership after experiencing some issues with the computer in my Car on Thanksgiving 2015 weekend.
After sticking around for a week +, the shop was still unable to advise on the timing things would be completed due to snow storms and UPS shipping issues. I arranged a rental car to allow me to continue business as usual in the Bay Area and as soon as I entered Sacramento, I received a call advising my car was magically completed and ready for pick up. This is especially frustrating as I could have avoided over $ 500 in rental costs.
The shop was a eager to get paid for the job and offered to drop my car with my local family so it wouldn’t just sit in their lot. I sent over payment and then it took over 5 days for the actual drop off to happen.
As soon as I returned to Reno the week prior to Christmas, I inspected the car and my check engine light was still on and the electrical signal to the center console was still not functioning properly. The car also struggled to start randomly. I called Bernie and brought the car back to the shop. His tech took 5 minutes to reset the codes and blow me off as they were in the midst of moving locations. I was told the issue was fixed and all would be fine if I just drove it.
The issue was not resolved and yet again I faced electrical issues with my center console affecting my ability to operate the clock, radio, and air con/​heater. Bernie was radio silent to all my communication efforts and the shop was unable to resolve anything when I called directly.
When Bernie finally responded nearly two weeks ago, he said he was out with health concerns and promised to send over extended warrantee information. I still have yet to receive.
Life happens, but that doesn’t remove the responsibility to communicate with customers in a timely fashion.
After two full months of unresolved issues and lacking communication, the next step is legal action.
Unless you have basic auto needs like smog/​oil change etc I’d avoid this shop at all cost.

Bernie was great! We were told it was our starter so we took it in and we’re prepared to pay the five hundred something it would cost to replace it. Bernie called us a few hours later to let us know it was just the battery and it was ready for pick up. There’s not many honest people out there and I’m happy to say they are!

Very very busy at all times, you need an appointment even for a diagnostic it seems. I thought my alternator was bad due to a scan at AutoZone. However Nevada Auto Diagnostics gave me a more ACCURATE diagnosis, saying it was the battery. Battery replaced in 20 mins! They are super nice, saved me from replacing my alternator!

Have been here several times for service on my diesel, always the same great service from an awesome staff.

Wow as good as it gets!

These guys did a great job on fixing my car and getting it to pass smog very reasonable price and I got to register it to and they helped me understand what was going on the manager made it easy for mea to understand and even showed me how messed up all my old parts were

While I am sorry to hear about the labor issues mentioned by another reviewer, I would recommend those sorts of things be documented and submitted to the NV DIR and Board of Labor as going through the proper legal chain of command will get results in turning those practices around. Unfortunately, I am aware of how prevelant they are in placed like Jiffy Lube, Midas etc. Since I have no direct knowledge of this, my review is based purely on my own few experiences with this location. They were fast friendly, my husband was out of town on business the most recent visit with my large truck about a month ago at the end of October 2012 and I was clearly a female with no knowledge about vehicles and still they were much less expensive that what I had anticipated I would likely pay for the services I needed, they were fast, polite, professional and beyond reasonably priced. I have never been overcharged nor have they recommended services I «may need» they seem to be very honest, quick and efficient at least when it comes to dealing with the consumer. The best part is they will give you an estimate of what you need and do not pressure you to get it fixed immediately nor do they hound you about scheduling service with their shop, I even heard them tell one woman, this is what your vehicle needs, this is what it needs to be up to par and running safely and then they gave her the opportunity to think about it and check around and let them know if she ended up needing their assistance which I thought was refreshing since you usually get the whole «You need all this done right away and if I were you, I’d figure out a way to come up with the money and don’t take it anywhere else, they don’t care as much as we do.» Yeah right, but this place didn’t give her or I or any of the patrons that I observed the standard song and dance and there was no pressure. I really wish every mechanic was this fair, no-​hassle and straightforward. To me that sort of integrity when dealing with your customers deserves recognition and praise.

Do not patronize this place.
The owner and the manager take advantage of mechanics in need of work.
Check this out. The manager pays a low straight hourly wage instead of Flat rate. Flat rate is normal and mechanics get paid according to the work they do.
What this guy does is pay make the mechanics work a 10 hour day for 8 hours pay.
He says they get one hour of that time for lunch and they have to give him one hour free labor since he lets them take breaks. Breaks are mandated by law.
At lunch he buys food from the dollar menu of local fast food joints and feeds them if they keep working.
Because these guys need a job he makes them work one extra hour without pay not to mention getting them to work through lunch.
Any place that is taking advantage of employees in tough economic times should not be patronized. Unless you support going back to sweat shop labor laws.

Great customer service! They did not try to over charge and were honest with the repairs (which is a lot to say for an auto service!)