Dillard’s

I have never felt so unwelcome and unappreciated as a customer. I had sat at the shoe department patiently waiting for service for about 20 minutes. I then decided I would ask if I could try a shoe on by an associate named Alicia. She looked at me then raised her finger and said «yeah, I have other customers» and walked away. As rude as she was I waited for her. She came around about 3 times and never once brought me a shoe or even acknowledged me. Another lady had come in some time after me and asked her to try a shoe on and she tended to her. I was never once acknowledged by Alicia after that and I had asked her what her name was and she still then never tended to me. I will not be returning for the way that I have been treated.

Gotta say when I was looking for shoes for narrow feet, there are very few places in town that have a decent selection. Enter Dillard’s mens shoe department. The associate that assisted me was very aware of the brands that ran narrow. She then helped me find a pair of burgundy dress shoes that were not perfect but would work some inserts and heel guards. Throughout the entire process she stayed with me and helped me put on every pair of shoes. (Not just dropping multiple boxes and saying good luck like other retailers in the area.)
I appreciate great service and while Dillard’s was not on my radar, it is now. I’ll return for my next pair of business shoes and potentially more.

Here ye, here ye! If you suffer short term memory loss and swiftly forget purchases you’ve just made, it doesn’t bother you to not have anything to show for the money you spent, than this is the avenue for you. Just swipe it and forget it!!! Sooner or later you’ll receive it and it’ll be like Christmas, by that I actually mean the end of the year. Otherwise just get it from Amazon and have it in two days!
Got an email that their stock of Uggs came in. Stopped by the next day and they did have some Uggs but no Fluff Flip Flop slippers whatsoever. I ordered them and promised four days, actually took a week to receive because they had to «search» for them for three days.

I can honestly say I’ve purchased the best shoes I’ve ever owned there. Their sale that happens on January 1^st is crazy but totally worth fighting the crowds. I love Dillard’s and when they have a sale, they really know how to have a sale!

Love shopping at our Dillards at the Summit. Especially due to the 40% off sale.
It is a great high end store to shop at. Best place to find fancy dresses.
Sales people are so friendly and helpful!

I am not too thrilled with Dillard’s. I get that it’s a higher-​end store when compared with Kohl’s or JcPenney’s, but I’m not seeing the quality or selection one would expect from a store that charges what Dillard’s does. I spent a good hour going in circles all over this store, searching for something that appealed to me. Further, I don’t get the layout, whatsoever. There are sections of certain brands, juniors and men’s is downstairs, and «Dillard’s Woman» is upstairs, along with a second section of swimwear. It would make more sense to me to have men’s and other special sections upstairs or separate from all of the women’s sections. I don’t really want to go on an expedition to find all of the sections of women’s clothing. Also, it would be helpful if, instead of signs for brands, they posted signs like, «Preppy», «Bohemian», «Trendy», «Rocker Chic», «Old Lady», «Old Lady Trying To Be Hip», etc. I would, at least, know what section to avoid, so as to not waste my time.
What really disappointed me more than anything was the selection for plus sizes and their size availability in general. I’m kind of in the middle when it comes to size. I straddle the line between XL and 1X. At many stores I can find something in the «regular sizes», but not at Dillard’s. Many of their «collections» went to a large only. Really, let’s get with the program. There are more women who fit into «larger» sizes these days. Also, the you-don’t-belong-to-the-fashion-club-because-you’re-fat game is way overplayed. Enough. To make matters worse, their plus-​size section had the most hideous clothing. Apparently, Dillard’s is not aware of the fact that a woman who wears a size 16 doesn’t want to dress like her 80 year-​old grandmother. If you don’t want to try rocking geriatric fashion, you can buy an $ 80 tee shirt with a lame saying on it. Choices!
As if I wasn’t annoyed enough, when I found that the only dress I found appealing had a snag in it, I was done.
Please don’t charge people a ridiculous amount of money for Forever 21 quality. Thanks.

As a bargain shopper, I was always leery to go to Dillards; I live in Curti Ranch, a whole two minutes away and I refused to humor the place. The main reason being that I assumed it was a high-​end (see: very expensive) establishment that only exemplified my love for online shopping (see: Amazon).
However, I recently purchased a Coach purse and wallet for my sister’s graduation present on
. They were having a huge summer sale, so I got the purse and wallet for almost $ 400. My sister took forever to come pick up her gift, so during that time I fell in love with the purse. It gave me ample time to ‘sleep on it’ and after about 5 days I had decided I really wanted one. Lo and behold, when I returned to
, the sale was over… Just my luck.
This brought me to
as I remember seeing — from previous online shopping adventures — that they sold Coach purses, as well as many other high-​end brands that I love. I found the purse that I wanted in a great color, with a matching wallet; they wanted a few bucks more than Coach did, but I figured I’d be saving money on shipping. Drive there after I get off work and head straight to the purse section.
*Side note: I hate shopping so much, I looked up the floor map on
to see where exactly the purse section was.*
I instantly notice they have a great layout in the purse department with quite a bit of 30% off and 50% sales racks (OH.EM.GEE). I scour these racks for about 3 minutes, making my way to the Coach section. As soon as I get there, a woman named Marta asked if she could help me. Not a fan of wasting time, I instantly point to the Edie I saw on the 30% rack and asked, «Yes, do you have that purse in the nude?»
«Come with me, I’ll show you the one I have.» She replies.
It ended up being the nude (thank you, Jesus)! It also was on the 50% RACK! So, instead of the $ 293 sale price they had on
, it was marked at about $ 187! I said, «I’ll take it!»
She unlocks it and I immediately ask for the matching jet set wallet. Again, we look through the displays and my heart kind of sinks as I couldn’t see it. She told me to wait so she can check in back. A few minutes later she comes strolling towards me with the nude jet set wallet and exclaims that it had also been reduced in price just today. On
it was on sale for $ 107…I paid $ 74.
Out the door, I paid for a wallet and purse for under what I paid for just my sister’s purse.
This may sound all superficial and you probably want me to get to the damn review, already. Needless to say, Marta was EXCELLENT. She made my shopping experience very enjoyable and expedient — just how I like it. I’m pretty sure I was out of there in less than 10 minutes. While my opinion is only based off the purse department and probably somewhat biased, as I knew what I wanted and they, thankfully, had it, I’m still giving them 5 stars and will update as needed. I also know where to go when I get into my need-​to-​have-​a-​new-​purse binge.

Out of all the department stores they have the cutest PJs. And their selection goes on and on. My favorite is PJ Salvage. Everyone who sees my PJs, guys and girls, always say they are soooo cute. Time for a sleep over.

It was the best of retail, it was the worst of retail. What exactly does customer service mean at Dillard’s?
My wife wanted shoes, and I wandered through the Men’s Department.
She got fantastic service, told me about it, and even told the young lady that she was doing a fantastic job. She was knowledgeable and took the time to bring out five different pairs of shoes.
As I wandered the Men’s department I actually bumped into two young employees sitting on a counter. One did say hello, but that was all that I got. Back in the day when I worked retail clothing there was always something to be doing, and, based on my experience in the men’s department, there were things to be doing. I still remember, ‘If you’ve got time to lean, you’ve got time to clean.” That little saying applied to rounders that needed to be sized and straightened, racks that had been gone through, and even the floor, that could have been vacuumed. To provide further clarification, this was not all of the Men’s Department, in other sections of the Department there were sincere people attempting to provide customer service. The negative vibe I got was primarily in the young Men’s Department.
So, the women’s shoe department get’s five stars, and the young Men’s Department get’s one, averaging to a three.
It’s sad, and I’m hoping this is the exception and not the rule. Dillard’s has good quality merchandise, and they generally try to provide good customer service. I hope yesterday was a one-​off.

The shoe department here is one of the best in reno. Although I wasn’t shopping for shoes today, I still like to look. There aren’t many employees around to help you except for in the shoe department but that’s okay sometimes because I don’t like to be followed around while shopping for clothes if the dressing rooms are open to everyone. The dressing room were clean especially for prom season.

Very well organized store. I love their shoes department and its service. Nice and professional. Also love their perfume and lotion department, especially when they gave out samples…

Men’s Shoes. Called in advance as the evening closing time was creeping up on us. Do you have men’s size 14 dress shoes. Yes, we do. Special trip south from Meadowood. Got there. No, they don’t. Not a single pair. Biggest is a 13. Had a pair of 13 ½ shoes, but not dress shoes. Rest of store is usually 3 to 4 stars, but this one interaction stands out because I needed a pair of shoes right away, it’s a weeknight and I have to work tomorrow and I’m short on time, I bothered to make the call, and made a special trip based on the erroneous information. Why did I bother to call? I won’t make that mistake again calling Dillard’s.
My wife doesn’t care for the Origins folks jumping out at her when she walks through cosmetics. Get rid of those folks. Therefore, solid 2 for that department, too. Origins belongs in a mall location outside of a real store near the watch battery guys and the custom cap makers. Definitely doesn’t belong inside of a upscale department store.
I try to think of our local Dillard’s being like a Nordstrom. It’s not. It is probably the best department store in Reno, but it’s not consistent and I’m reminded again that it’s not Nordstrom.

Best dillards ever!!! Huge selection of awesome merchandise. I was blown away by the sales. I walked in thinking i wasn’t going to spend a dime and left loaded with bags. I loved the sweet salesgal at the origins counter. The only complaint i have is that the girl in the shoe department was dressed very inappropriately with exposed tattoos on her thighs. very trashy and not a good representation of the Dillard’s brand.

I was at Dillard’s Sunday, January 4^th and experienced horrible customer service in the shoe department. After a few minutes of looking around it was obvious there was no assistance around so I went in search of help holding three pairs of shoes. No luck, no such thing as «I will be right with you» no eye contact, no customer service whatsoever. I then approached a sales person who walked right by me and did not even acknowledge my question. When I finally got some help, the only size they had was the floor display and she could not find any of the matches. I am in the hospitality industry and customer service is what keeps the customer coming back. There are many places to shop and I can say that I will never back to Dillard’s.

I’m sorry I didn’t get his name, but the guy in the Suit and Sport Coat section is A #1 good at what he does. Good eye for sizes, great recommendations, and even though I’m an odd size he got everything together. The shoe guy was no less professional and patient with my hemming and hawing. Great place to shop for a big tall guy like myself.

Dillard’s is one of my top choices for clothing. Though pricy, they carry top quality merchandise. Dressing rooms are clean and the items are well displayed.
The shoe department is great and they carry an excellent selection of casual and dress shoes. When they have a sale, the prices are very reasonable considering the quality.
One negative is when they do have a sale, it can be very crowded especially on weekends. The last time I went, I did not find the staff as helpful or as available to help as I had come to expect from a high end store. Maybe I just hit it on an off day.

This is one of the few places I shop for clothes in Reno. I prefer department stores to single-​label stores because I don’t like shopping, and department stores have more variety in styles and more variety in prices, from low to high-​end, so I can find everything I need in one store.
It used to bum me out because it seemed like they had clothes for juniors and clothes for old ladies with nothing in between. Well, either they fixed it, or I’ve just become an old lady, because now I find lots of clothes there that I like.
Shoes, purses, lingerie and juniors on the ground floor. Upstairs they have more mature options — although I still shop both floors. I really appreciate the fact that the dressing rooms are unlocked and ready to go. I rarely ask for help while shopping, and I hate having to chase down a clerk to unlock a dressing room, only to knock 4 minutes later to ask me how I’m doing. None of that here — just walk right in with as many items as you want and get going. The downside to that is that people are pigs and they’ll leave their discarded clothes all over the place. Sometimes the dressing rooms are in need of attention. Please people — don’t be pigs! It’s not nice!
The same can be said for the men’s selection. My husband’s entire wardrobe is from Dillards — they have a nice variety of athletic clothes, work clothes and casual clothes.
Their sales are THE BEST! They often have sales where all clearance items are an additional 30%-40% off. You can really clean up during these sales. We have the Dillards credit card which gets us the sale 1 day before everyone else, and it’s definitely worth it, because stuff goes fast!
The clerks are all friendly and helpful, the store is always clean. They have in-​store wi-​fi, which is nice because for several years it was impossible to use your phone inside the store — so obviously they listened to their customers and took care of that.
Yes, its WAY in South Reno, but definitely worth the drive!

Dillard’s is cool. As Reno department stores go, it probably has the best selection of stuff. I was here at least twice a week in the months leading up to my wedding. Shoes for the shower? They got ‘em. Bra for the blouse? They got ‘em. My shade of gloss, the perfect accent necklace… it’s all there.
Dillard’s has the best selection of shoes in Reno, especially since Macy’s continues to fall from grace. The employees are generally very helpful, notwithstanding one disgruntled shoe salesman who was very unhappy that I asked his colleague, and not him, to get me a size 6 (Do these people still get paid on commission?). Muttering mean things under your breath at customers is no way to sell shoes, bro. Keep it to yo’self. . or do what I do and passive-​aggresively write about it on some form of social media… ;-)
Every so often this place has a fantastic sale. Yesterday was one of those times. I bought a $ 120 BCBG dress for $ 34. So being the victim of a pouty employee’s mean mutterings wasn’t too bad.

The store is very nice with fabulous selection. When I shop somewhere that has premium prices like Dillard’s, I expect at least better than average customer service. In my mind good service is worth paying for. Customer service at this particular store ranges from two to five stars depending on the department. I recommend the fine fragrance and Estee Lauder counters for the best customer service.
Women’s clothing: 4 stars
Purses & Designer purses: 4 Stars
Shoes: 2 stars They either ignore you completely or are high pressure. I continue to purchase shoes here, but I avoid the employees. The shoe department has awesome sales but the exchange and return policy on clearance is very restricted. Read the fine print and beware.
Clinique Counter: 2 stars during peak times, 3 stars when not crazy busy.
Estee Lauder Counter: 5 stars solid. Professional, friendly, helpful. They know the line really well and make fantastic recommendations. Well done! Probably the best customer service in Dillard’s.
Fragrance Counter: 5 stars, excellent with tricky gift returns or online order exchanges etc. They have helped me out when other cosmetics counters didn’t know what to do. Employees are always friendly, knowledgeable and helpful.

At first I was really impressed with the selection at Dillard’s. I had gone to several other department stores and didn’t find what I was looking for until Dillard’s. Then I saw the prices and was a little reluctant to spend what they were asking for the quality and selection they had.