Baymont Inn And Suites Reno

Very reasonable price for the suite. Couch, full refrigerator, stove, microwave, coffee machine, free wifi. Clean. Basic continental breakfast… A bigger selection would make it 5 stars for a budget hotel. Very pleased.

I’ve stayed at many hotels in my lifetime!!!
This one is defiantly the most misleading by FAR!!! I stayed for 2 nights, and three days. In a King Standard non-​smoking room.
CONS:
–NO couch in room like picture
–NO Bathrobes, even though they clearly state on the website that it is included along with a fireplace supposedly.
–Bathroom in the room is SO small you have to be a contortionist in order to close the door, let alone use the throne.
–When you ask the housekeeper to clean the room, she only does a quarter and then leaves.
–NO PARKING (people even park in the redzone blocking the path for you to get by)
–NO BALCONY
–Shabby Rooms
–Shower curtains are cloth (water leaks EVERYWHERE)
–When you TRY and call front desk from your room… GOOD LUCK (they DONT answer)
–Even though say free WiFi in every room, you get one bar and can barely go to google
PROS:
–Beautiful Building (outside)
–Beautiful Lobby, and Breakfast area
–Good Selection for complementary breakfast
–Located near Grand Sierra Resort & Downtown
–Fairly Decent amount of channels

Absolutely loved it. Breakfast is defenitely better than GSR who charges $ 170 a night and then gives a horrible breakfast in their concierge lounge. I had an issue at the beginning with an overcharge but the front desk manager Leo Martinez who was very friendly to took care of it immediately after bringing it to his attention. I highly recommend Baymont Inn or Quality Inn if staying in the Reno area!!!

This Hotel sucks I WISH I COULD GIVE MINUS STARS! First of all I have never put bad reviews about any hotel but this hotel is THE WORST HOTEL EVER $$ They charged us twice and it’s been more than 4 days we still haven’t received our money back! Hallway stinks, room stinks like cigarettes, BED IS NOT COMFORTABLE! first night we couldn’t sleep because next door had party, we complaint but no one even showed up! 2^nd night we cleaned the room but didn’t have us any shower towels, I called front desk and no one showed up, I HAD TO GO TO THE FRONT DESK AND GET IT MYSELF. If you like to shower in the morning sorry but you have to shower in cold water, we talked to the manager and he tells us that when too many people showers at home you run out of hot water so it’s normal… hmm excuse me this is a freaking hotel people pay to stay here, so it’s your responsibility to make sure everyone gets enough hot water! While checking in the front desk people were really nice but after that they don’t care for your needs! AND IF YOU DECIDED TO ENJOY AT CASINOS OR COME LITTLE LATE THEN PLEASE BE PREPARE TO PARK ON SIDE OF THE ROAD!

So I booked this on the internet based off of prices and reviews. I was not happy when I arrived and checked in. I spoke to the girl at the front desk named Alicia and she was absolutely rude… Rule number 1 when dealing with people and servicing is to be friendly, nice, and polite. I received none of that which gave me a horrible first experience arriving at that hotel, when I went to go check into the hotel this girl (Alicia) told me I needed my id and credit card… There was not a hello or how can I help you. I had to greet her. I then handed her my id and the card I used to book the room with online. She then gave me an attitude because my bank card didn’t have my name on it and said she couldn’t take it. I told her I could give another card but that’s what I used for payment. She then again repeated she couldn’t take my card because it didn’t have my name on it (I got that the first time you said it). I then handed her my credit card and waited with my 2 little ones while she filled out what ever she needed to. She handed me my room cards and then told me my wifi code was on the card. I said thank you and I still not heard a «thank you» your welcome”, «have a great day» or nothing. I was very disappointed leaving that lobby. I then went into my room where there was no toilet seat lid to the toilet (you might ask yourself why is this important? What do you think happens when you flush the toilet without a lid? IT SPLASHES EVERYWHERE! so imagine leaving objects on the counter and now brushing your teeth with pee all over it!).I got my family settled in and my husband went to go make a coffee and the filter was disgusting. I left 2 stars because the beds and towels were clean. It was a desperate stay for being out of state. I wouldn’t go back.

HORRIBLE. Check in is at 3, got there at 5 and the room stilllllllll was not ready. They didn’t discount nothing for the inconvenience, just «upgraded» us to a different room. The ceiling leaked and flooded the bathroom and they only refunded us 15 dollars!!! After trying to act like I didn’t book it through them directly. The hallways smelt horrible. They shouldn’t be renting rooms that aren’t even livable.

Great hotel for the price. Room was clean, smelled good, and was well lit.
Not sure what everyone else here complained about. Hallways where somewhat dark, but not because of poor lighting, it was due to the sun shining in and overpowering the internal lightning. Cast weird shadows, and made it seem darker than it really was.
No bed bugs, but I did see a few ants in the bathroom. A non issue.
Coffee maker worked, but the indicator light was out.
TV had no working channels, not sure if I was doing something wrong, or the cable was out. It didn’t bother me, and I never complained.
I had no issues requesting to extend my checkout by an hour.
I didnt visit any other amenities, and heard some «crazy» people arguing, and walking around the outside, but that’s what you get in Reno.

Why isn’t there a option for a zero stars? I booked on Priceline, 2 bed NON SMOKING kitchenette room for a week. What do I get when I go to check in? 2 bed SMOKING with NO KITCHENETTE. Front desk worker was completely rude and didn’t want to help. I called priceline and they called the hotel to try and rectify the situation, the worker did not want to help Priceline and was very rude to them on the phone. So I go back to the desk and the worker said that I can UPGRADE to the kitchenette room for almost double the money. WTF, same room I booked on Priceline I have to pay DOUBLE now? So I said NO, we leave to go to our shop for awhile. I call Priceline back and they said to pay the upgrade and they will reimburse me and are filing a formal complaint with the hotel. We go back to the hotel and I tell her I want to do the upgrade. She says she won’t do it now as they have booked every room 2 times and the rooms are sold out. So as Priceline said to check in and they will contact the «manager» on Monday (tomorrow), so we did, even though I was suppose to get into a nonsmoking room because I’m ALLERGIC to smoke the front desk person puts us in a SMOKING room. Room and whole Hallway reeks like smoke, the beds are as flat and a tabletop, so hard it hurts to lay down. With muscle issues am I suppose to sleep on this bed? Me, my husband and son ALL have muscular issues and now we have hard cardboard to sleep on so we all have pain and bad moods from the pain. The front desk agent had to call the «on duty manager» at home since he was off for the day and when she started talking about what is going on she started talking in Spanish so I can’t understand. I told her I want to know what she is saying, she quickly hung up saying he will call back in a few minutes. He called back and she did it again. This hotel is full of incompetent employees. Had a different issue with the SAME «front desk manager» last week checking into the Quality Inn next door. They are rude, incompetent and just ignorant.
Staff have been caught talking about patrons in Spanish when they walk away from the desk or area they are in. What type of staff do these places have? Let them think it is ok to talk about others in other languages? Even the «front desk manager» has been caught doing it.
A kicker to the situation, the elevator works when it wants to. When you push for the 1^st floor it takes you to the dark dingy basement. When you get down there and push the 1^st floor button it takes you to the 4^th floor. When brought to the front desk employees they laugh and say «it works sometimes, use the stairs!.» Excuse me? I have 4 big heavy suitcases and on the 4^th floor. Why would they NOT have them fixed? This is NOT suppose to be a cheap run down motel which it is coming across to being. Out of all the traveling over the years this is the WORST we have ever been treated and WORSE experience ever.

Not to thrilled about our stay here… The passageway to our room was dimly lit and looked pretty sketchy. The room itself wasn’t too bad. Your typical hotel room. There were random ants in the bathroom though… The coffee maker in our room didn’t make coffee, but it made the room smell like coffee, not sure if that was a plus or a minus. There is free coffee in the lobby though. Lastly when we were leaving we asked for a taxi and the said there was a free shuttle service. Which would have been awesome, but after 40 minutes of waiting we asked how long it takes for the shuttle, only to find out it runs on the hour and we had to wait 10 more minutes. Would have been nice to know before the wait…

Definitely not the nicest hotel out there, but for a one night stay, it did the job. Besides, there are so many casinos around, you’re only going to be here to sleep.
The location is a bit weird, off the beaten path, so the speak. The lobby is nice. But the hallways and everything leading up to your room is… not so nice. It’s a little old, not well taken care of (needs a lot of vacuuming) and more lighting. The room itself was decent.

I stayed in the King Suite with a Jacuzzi, which was a none-​smoking room but for some reason, it smelled like light weight smoke. The TV worked, the jacuzzi worked. minor faded stains here and there but who cares? the bed and bedding were great. I didnt use the kitchen area so thats out of my review. The parking is a hassle, it gets filled up quickly.
The elevator SUCKS, it kept taking me to random floors. The front desk chick was friendly to me. The Pool is dirty, LOL i looked down at it from the 4^th floor and I wouldnt get in it.
There was loud people at night but they STFU’d after a few minutes, nothing crazy, no fighting no homless people walking around the premisses. I did sleep like a baby, there was enought locks to close the door that I felt safe? I guess. to the person complaining about the dog area, seriously? dogs dont pee on gravel, dirt and weeds? get a life. to the person complaining about the bathroom, seriously? I did hear a dog below me but he STFU’d and overall it does need renovation since its sharing the parking lot with another hotel.

Rooms were good… like someone said… don’t let the hallways scare you… rooms are very comfortable!

Terrible hotel for the price we paid. First off, the chair, carpeting, and comforter in the room had stains on them. That is just disgusting, in my opinion. We were traveling with our two dogs and the outdoor pet potty area was just dirt and it was LITTERED with trash and dog feces (it seems that no attempt had ever been made to clean it up). The smoke detector in the hallway outside of our room was chirping, and when my husband told the front desk about it, they said they would send someone to fix it, but no one ever did. We had to listen to the chirping all night long. The general appearance of the hotel itself was okay, but left much to be desired. This definitely was not worth the money we paid. I do not recommend.

I searched for «dog friendly», Baymont came up and I booked the room. Upon arrival I’m given a long list of don’t for the dog. Basically he was allowed to stay in the room and be quiet. Dogs are not allowed by the pool or at breakfast with you, kind of the only two things I wanted on my vacation. Some things needed to be fixed in the room but I did have a fridge, microwave and coffee machine in the room. Parking was bad and there were no luggage carts to get your bags to the room. It looked as if anyone could wander off the street and eat breakfast also.

DO NOT STAY HERE. The pictures are NOT accurate on website. The place is run down and needs work. I had booked this on
and it is falsely represented. I had made my reservation over a month before my stay asking for ground floor due to bringing my two ESA dogs and to confirm there would be no issues… well we were placed on the 4^th floor and at the farthest end of the building. And when I brought up my concerns, the look on Alicia’s face was of no concern and a smirk. I was polite with her in the beginning of my stay and had the respect to air my concerns as I checked out. Still the «who cares» attitude was definitely there. And the «pet area» was weeds, major amount of dog feces, and about as big as small kennel run. Another guest even stopped me in the hall to air his dislike of being bit up by a spider or? I AM NEVER REPEATING A STAY AT THIS LOCATION.

The only reason its not a 5 star is because the bathroom appearance is «meh.» I’m sensitive when it come to bathrooms, so if you aren’t a germ-​a-​phobe, you’re fine. This room is huge! Stove top, fridge, coffee, microwave and a Very Large flat screen mounted. Very nice! Location is fine despite some comments and close to a major street with tons of places to eat. If u have something to do at the convention center, its only 3 miles away. Stay on 4^th floor on left end to be away from any and all smoke inhalation and its perfectly clean breathing. We will not stay anywhere else as we come yearly for bball. Price was right for holiday weekend $ 109 nite. Seem high? Try 300+for most rooms here during Memorial Day wknd. Try it, you won’t be disappointed, and I can be a hotel critic. We’ll see what breakfast is workin with but so far so great!

Stayed here last minute because we weren’t planning on staying the extra night and all the other hotels were sold out it was a cheap hotel for the time being $ 55 with tax purchased though
. I would not stay here again especially cause I get a much better rate or free rooms with the major hotel casinos. The rooms are pretty decent but ehh still something I’m not used to it looked much better online in the pic lol. Not like any other hotel I’ve ever stayed at. Hallways and elevators are horrible and really strong smell of smoke even when you ask for non smoking but once in the room you don’t smell it. But I’m sorry was not worth my $ 55 but the front desk person who checked us in next door at Lexington REALLY LATE like 2 am she was great.

Find another place. If you like dirty hallways and the smell of used cigarettes you might be okay!

–Our room (did not have a suite) wasn’t ready when we arrived
–There was no parking at the motel which is in an iffy neighborhood, when we returned in the evening
–the bathroom had a leak that made the carpet squishy watery outside of the bathroom
–the air conditioning didn’t work
–the keys had to keep being reprogrammed
–the room was generally worn down
–the staff seemed confused and had to go to another building to use another computer
–our room’s only window was within an arm’s reach from parking so noisy.

Not the worse I’ve stayed in. This is no way a 5 star hotel but it’s quiet and cozy. Location not too great but their is free shuttle service to wherever you want to go. Lobby is nice and updated. Staff was friendly. Paid just under 70 $ on a Saturday night with lots going on in Reno this weekend. So the elevator feels like your gonna get stuck in it but works the hallways leading up to the room are way outdated
And grungy. You open your hotel rm door and it’s like going into a completely different building. The room is updated with large flat screens. TV has full cable and their is free wifi. So far happy with the weekend get away.