Monro Muffler Brake & Service

I usually go to Pepboys to get oil changes and decided to give good place a try since my friend brought me here. We both needed oil changes and the guy told us it would be 2 hours plus an hour for the service! I thought an hour was ridiculous for an oil change but i really needed one so I made an appointment to come back at 5. We were running errands in the area then decided to do some grocery shopping in the Giant next door. This was about 4 so I just went ahead and dropped off my keys. I made it back around 5 and they were actually done so I was super happy. On top of that they had some Christmas special so I only paid $ 16 for my oil change. Needless to say I was very pleased. Will definitely give them another go round in the future!

I always get my oil changed here. Over the past few years I had one bad experience. The tech left my oil cap off. Drove for a while and oil splattered everywhere. I realized it when it smelled like something was hot under the hood. Took it back, they cleaned up the mess. I noticed this place changes managers very frequently, seems like they have issues with retaining staff. I wouldn’t come here for more than my oil change although I stopped coming for a while after the oil cap incident
UPDATE
They kept my wheel lock key recently then denied it. Tried to tell me I needed new brakes. Checked and the brake pads were still practically full. It’s not like I was going to have the work done there anyway, but why lie. I’m done here. They lost a 6 year customer.

I wish I could give 0 stars. Dropped off my car for an oil change. When I came back the manager said they couldn’t change the oil because when they pulled on the release with normal pressure, the handle broke off. Also, they said they pulled the cord afterwards and it didn’t work so my hood release cord must be broken. I went out to my car to discover they had ripped off my emergency break release handle. This place is a joke.

Negative stars… I swear I did go to this place to get an oil change. After I had that done and my tires rotated as normal, the guys told me that my brakes were almost worn down. I slightly agreed with them about the brakes because the amount of brake dust I had. THEN, they told me that a weird random shake feeling was because my exhaust flex pipe was in need of a checkup. I asked them for a roundabout price to fix any unresolved issues and he told me a price and said just get it checked. I said OK and left out driving my car away. The next day, I drive about 40 miles and park my car. After hours of the car being parked, I go to restart it and it makes a weird noise like something is wrong. I pulled out of my parking spot and instantly heard a grinding noise under the car. I heard the car get super loud, as if I had a special muffler installed, but I had not. So, I pull over and see a big pipe hanging out from underneath my car. I was shocked at what I was seeing and took pictures. It was this mysterious pipe hanging on the ground and when I looked closer it looked like the cable holding it had been cut. Of course, there is no way I could have proved that they did it but I convinced myself.
I immediately called the shop hysterical. I told them I couldn’t believe that they didn’t tell me to be more careful or something because I could have died if I were driving. So, they offered to tow the car to the shop. When they gave me an estimate, it was ridiculous. The final price was about $ 1000, so I opted to call around and try to get some price ranges from different companies. When I called them later that day and told them I was going to get my car serviced somewhere else this happened:
Me: «I’m coming to get my car, so I can take it elsewhere.»
Guy: «Ok»
then we hung up the phone, I swear within the next two minutes Monro had the audacity to call me back, I was confused.
Guy: «I’m the manager and I heard you’re going to take your car somewhere else?»
Me: «Yes I am.»
Basically the manager called me back to tell me that he can fix my car afterall just by welding a few parts and that it will only cost $ 300. He said it as if it was no problem to fix, but before I was threatened to go elsewhere he wanted to do the most expensive work. So, when his price jumped from $ 1000 to $ 300 I knew something was fishy. Even though they were trying to fix my car in the most adequate way, if a customer doesn’t want to shell out down payments on a new car, Monro should have offered to do whatever it took to get a satisfied, yet safe customer.
I have pictures of the broken car, maybe you Unilocalers can shed some light and tell me what you think and your past experiences with these rinky dink car shops.
Besides maybe just a F’d car, they are very polite and *helpful*, but I’m not so sure anymore.

Went in trying to get my exhaust pipe welded. The manager, Kevin, was extremely rude and downright has a bad attitude. He did the work but messed up welding it. He claimed it was a flaw in the exhaust pipe and could not possibly be him.
Finally when the exhaust was done he insisted that my brake pads were dangerously low and unsafe to drive; «metal touching metal» was the term he used. I took it to TWO other mechanics afterwards, including a state inspector. Both told me my brake pads weren’t low at all, and had at least six months of life yet. The inspector passed all my brakes for inspection as well. These people at Monro muffler are short tempered, not willing to work with you, and try to rip you off. Stay away!!!