Rouge Nails & Spa

Called to see what the wait time is. They told me to come in and wait. I came in on a Wednesday night at 7:10pm for a mani pedi. $ 25.
Waited an hour! Complete chaos. Staff screams over each other.
Poor layout. The nail polishes are halfway back and the center is too narrow to get thru without bumping into the chairs of every client getting their manis done.
When I was finally called, the girl who attended to my pedicure was rushing because now I was under an hour till closing time. She did my pedicure in record time! 20 mins. I didn’t feel relaxed or pampered. My toes look fine.
The mani was done in a normal time frame. Didn’t feel as rushed. It was clean, I wasn’t nicked. Overall a good job.
After 3 days, my nails chipped. I won’t be giving this place another try. The location itself brings so much business that I don’t think I’ll ever be able to find a «slower» time in the day to get my nails done.

so I have never seen a business decline in quality as this one has.
Today I witnessed with my own eyes them place all nail tools used from a client into a plastic bag to be used for another client. when I asked them when I started coming here, I was told each person got new tools and they sent it to be professionally sterilized. I was lied to.
the quality of the mani pedi is also at an all time low. they have no idea what a cuticle is or how to cut it anymore. you point it out they become so nasty and begin to talk trash about you to each other.
today a lady forgot to scrub the bottom of my foot so i asked her to please do it. she stormed away to grab the «manager» who came up with a million excuses as to why she didn’t do it or couldn’t do it. I couldn’t care less about those excuses. I’m paying for a service and I want it done correctly without complaint. if you don’t like your job that’s not my problem.
the lady was Hispanic, her name is Mary. she started talking about me in Spanish to the other women who work there. little does she know that I speak Spanish and I heard every word about how I should learn to do my own pedicure and she was going to cut my toes. I didn’t say anything.
when I was paying I told her I would give her a tip in cash but a tip about life is better. and I told her I spoke Spanish and understood everything she said.
I’m so disgusted with what happened here. after 4 years I will no longer step foot in this place. another nail salon opened not too far away & they are amazing.

The salon itself is very boutique and nice and the pedicure I had was great! I had Linda and she was wonderful.
However, I also got tips done and while I didn’t get her name, I don’t really care for it either. The tips weren’t that good and although from far you couldn’t tell, they were uneven. I’m a perfectionist and I see everything and it was just a crappy job overall. I ended up filing them myself when I got home because by the time she was done with my tips, it was closing time.
I’d go back for a pedi for sure but never my hands.

I originally went to Sona Nails (which is next door and is GREAT — probably better) but they were too full so I went here. It was overall a good visit! I got powder nails done and it was the lady with the brown boy cut hair (i’ve read previous reviews about her and heard she was unfriendly — which is true LOL) and though she wasn’t the most pleasant vibe, she did her job well for me! It took a while, but she was very patient. Even when I messed up my nails moving, she didn’t hesitate to fix it and was very professional. My experience here was good, but could’ve been better with better massages.
The salon overall is pretty big and clean. They have a good selection of nail colors, numerous employees, and a large amount of place to work with. I definitely want to come back and check out their pedicures + massages. I believe they’re mostly known for nails, but I saw services such as eyebrows + waxing + massages + eyelashes! I think this place is very convenient in location as well. Prices I saw were $ 10 for regular mani & $ 35 if you want to do powdered nails like me (like acrylic basically) — which I think is reasonable. I’d go check it out if I were you!
I had to take off a star because she was the only one working with powder nails in a full house of nail technicians and I had to wait 30 minutes. Def need better service :)

Today was my first visit to Rogue. I had a complete 5 star treatment with Mare. She took her time and was meticulous about everything. I loved that they add extra wonderful things to their basic manis and pedis. For one the warm oil/​wax soak after the pedicure on my heels was amazing! (I’m still not sure of what it was but I loved it and had never had it done elsewhere) Then after my manicure I got a shoulder and neck massage, it was wonderful. The place overall is very nicely decorated and clean. I liked seeing them unwrap all sterilized materials in front of me.
Now I must say it seems like it can be a hit or miss at this place, there were 2 other women there who were NOT happy with their service…
But all I could think was «I’m glad I got a great tech!» I would definitely come back and ask for Mare :)

The place is pretty and clean but the attitude on the manager is horrible !! Also it’s a hit or
Miss with this place some girls are good and some are really bad with nails. Never again

I just wanted to write a quick update about my nails after having them done for almost a month now. I am pleasantly surprised that my nails held up this long. Yes I know they grew out tremendously and there are some cracking in the polish but I am very hard on my nails and they still look good for my standards. I will be going back sometime next week to get them re-​done. Hopefully the lady who did my nails the last time is there so I can have her do my nails again!

Went to this salon to get fillings for tips. Had to be wait 45 min, then I was called to go in. The lady that did them for me was Lin she did a horrible job she rushed and finished in 30 min my nails broke after only 1 week. I will not be coming here anymore. Would not recommend anyone either to go here.

I did my nails today, see see
Hahahha do u like it
They have a lot of new design now, Mandy did very good 3d design
They also have color powder now, that is my favor

I just went to this place today and I couldn’t be happier with the manicure I just got. I got powder tips with Helen and I’ll definitely will be returning in two weeks. The tips were only $ 25 which is a great price. Great clean atmosphere:)

I never write reviews, ever. So keep in mind the fact that I’m taking time out to write this says something about this place. I gave this place so many chances being that I’ve been going here for more than 2 years now but lately every time I go something always goes wrong. They’re service is always a problem. They don’t seem to care about keeping their customers. Someone is always nasty and rude. They always rush you while picking a color. The lady I usually go to I have no problem with, but the one I had today seemed a little impatient just because I was directing her on how I want my nails shaped (they turned out disgusting anyways) I know it’s your job to file nails but I’m telling you how I want it, I’m the customer. She left so much dead skin and cuticle, the gel manicure noticeably lifted off from the side (that’s not going to last 2weeks, sadly)
I did a gel color that I didn’t even pick. They snatched the swatches away from twice. And finally the lady in the front (think she’s the manager?) came over and just started shoving colors at me. I had told her I wanted something close to Essie’s Sugar Daddy and gave me a bunch of colors. Now I definitely am not the type of person to be nasty towards you unless your nasty too so I’m just like alright I’ll keep this other color but I still wanna look at the swatches. Never came back to offer me. Tried to get up and get it but the nail technician looked very impatient already (not my fault you guys took it away from me! Twice!) So I’m like whatever since that whole ordeal of shaping my nails, who was going to be my nail technician happened earlier I’m like whatever I’m just going to go with this color. Guess what big mistake! If you ever go here, and she pressures you to a color always always say no and ask. Don’t even bother about the time you take to choose its part of their job to wait.
I’m giving this place 2 stars just because they doing what a nail salon is supposed to be doing in terms of using clean nail tools, knowing how to handle nails (although not thoroughly, remember all the dead skin comment earlier?) but in terms of service, I think this place is going to lose all customers because of attitude problems. I’m a bit sad because I’m going to miss my girl Helen! She’s a great nail technician but it’s time to look for a new nail salon.

I want to like this salon. I do. I didn’t like the first experience I had, but I thought maybe it’s a fluke and went again. Tried their regular mani/​pedi and the fake nail powder the second time around.
The woman had an attitude. Since I was going to have the fake stuff on for a two week vacation I wanted the nails short but with room in the white strip of the French manicure so they wouldn’t look gross when they grew out a week. But she wouldn’t listen (or didn’t understand?) what I was asking her and placed them so high that within a week my nails had grown way out.
About the application. I know the nail had to be «prepped» but she used the spinning filer and took off so much of my natural nail that I when I had the fake stuff removed the nails would peel and split even when cut down to the stubs.
Also, the nail technicians never talk to you they talk to another in another language. So unless you’re there with a girlfriend and have someone to interact with its awkward.
This is not the kind of service I want. Much better places available in the neighborhood.

Horrible place. Horrible service and horrible staff.
Went in for tips which were 25 $ wanted them to
Shape the tips differently charged an extra
10 $. They were going to shape it regardless but money is mot even an issue.
The lady who did my nails, Asian woman with brown boy cut hair, was not friendly. I asked her what days she works and said, «dw everyone here knows how to do this.» HOW RUDE!!!
The shape that I wanted is in style now. not too pointy from the tip but less wider than regular tips. This lady took off top much from one side and now my nails are slanted.
Lets talk about the color now, the most uneven color job ever. Then I got the matte coat on top and I still see shine on my nails. I also got crystals on the ring fingers, 3 came off within an hour.
Seriously I dont mind paying but the service I got was not worth 56 $ i paid.
The only reason I am even bothering with a star is because of the Spanish lady who did my friends nails. She was good!

I came here yesterday because it was close to my boyfriend’s house. I spent about 2.5 hours here yesterday, all just to get a gel mani and standard pedicure. Since it was the day before new years eve, i was prepared for a long wait, and rushed service and the whole deal which is not a problem if the do it right. However, the lady had an attitude, spent the whole time talking to her seat mate, and for any period of time my hands were in the UV device– she was texting on her phone. All of which could have been brushed off had she done my nails correctly. She did not know how to use glitter gel polish, it was not distributed evenly, and she gave me an attitude when i told her that she may need a 3^rd coat. Had she done the first two coats correctly, there would be no 3^rd coat. Now my nails look like lumpy bubbles and there is still «bald spots». I still gave her $ 5 tip although I really was fighting myself over it, and she still gave me an attitude, rolled her eye and went on with another client.
I’m giving this review one star only because I brought up the issue with the manager after I had already paid. I didnt expect a refund or anything, as it was really just a heads up to save another customer from a horrible experience. The manager offered to re-​do them (which was sweet and the right thing to do), but i would have to wait (i totally understand it was a day before a holiday). I was already so frustrated with the whole experience that i honestly refused to stay another minute.
I would honestly rather travel all the way to Astoria or Brooklyn than return here again.

The only reason I am giving this review 5 stars is so that it can be read… but BEWARE. RUN. RUN FAR AWAY. RUN RIGHT INTO THE TRAIN STATION THAT IS 2 STEPS AWAY. These people are horrible. Stay away from Shantell/​Shantae whatever name sounds like that (she sits towards the end near the pedicure stations). She rushed through my nails and when I asked her to slow down she told me she is a professional and thats how she moves smdh. I didn’t leave a big enough tip for her and she actually TOLD me to add to the tip line on the receipt. I proceeded to walk out and heard her screaming in her language obviously about me. Distasteful and disgusting. Never again.

When I first started coming here I was excited to find a decently sized facility that looked clean and accepted appointments but as I keep coming, I find the service deteriorating. They also stopped accepting appointments as of this month. Although the last time I had an appointment for 4 people at 6:30, 2 of us were taken care of at 7PM and the other 2 in our group had to wait another 15 minutes after that to be seated so I guess it didn’t make a difference.
The last two times I’ve been here for manis/​pedis, my pedi has been screwed up. My toenail was literally cut into a diagonal shape but the manicurist kept going on as if nothing noticeable happened so when i brought it to the her attention, she just briskly brushed it off and moved on.
Aside from that, they do have a nice color selection, sanitary and spacious facility, and offer a variety of services for a good price. Definitely looking for a better alternative though.

I’d give this place more of a 3.5. Been here a couple of times and left fairly satisfied.
Whenever I come here, it’s usually for a pedicure. I’ve gotten a different person each time, but I’m normally happy and relaxed.
I get a bit fidgety when it comes to my feet, so kudos to the pedicurists that have to deal with me!
My most recent visit was less enjoyable, however. The appointment was for 4 people, at 6:30. We waiting until 7 and only took 2 of us first. I had to wait another 30 minutes until they took me in.
When I got to the chair, I was completely relaxed, as per usual. However when my toes were being painted, the lady screwed up three times! I wasn’t thrilled since there was nail polish remaining on the side of my toes. At least it ended up okay; we just left 40 min later than we expected.

Downgrading to two stars. I come for a pedicure mostly for the relaxation and massage. When the nail technicians chat to each other, there is no relaxation. When they rush through the entire pedicure including a 30 second massage to each leg, there really is no massage.
Very poor cuticle cutting and callus removal even when reminded to do so.
When they first opened they were the best in the neighborhood, now they are poor and average just as every other nail salon is on Queens Boulevard.
Austin Street is a bit better but pricier. I will expand my search for a decent pedicure.

Great place
Clean place
Great Service
I have no complains for this nail salon #keepitup

I used to really like this place. I’m not sure what happened to it but its not as good as it used to be. In terms of customer service I’m very disappointed now. The nails are fine and all but don’t let people go in front of me that didn’t have an appointment.
This is my last time coming here. Too bad cause I did like their prices. My feet don’t feel like they got a pedi. You know when they are extra soft cause you just got them done? Yes? If so then this place doesn’t do it correct anymore. In fact they feel more dry. Needless to say go to a different place if you can.