Brilliant Vision

This place is THE WORST, absolute scam artists. The doctor that I saw was very nice and seemed knowledgable; however, that is the only good that I can say. I had a $ 100 credit from my insurance to put toward contact lenses. They said the charge would be $ 120 for two boxes of contact lenses, I thought that meant pre-​insurance, so I was okay with my portion being $ 20. Wrong. They charged a total of $ 220 FOR TWO BOXES OF CONTACT LENSES!!! I like to support small business versus internet providers if I can, but to compare, two boxes of contacts cost less than $ 40 online, and not much more than that at other local places. When I tried to call to straighten this out, I told them unequivocally I wanted a refund and would return the unopened boxes. The employee said they could not do this, and instead said they could order 2 more boxes for me. I told her I did not want this, and that I would like to speak to the manager. She said that he would not talk to me since he only had the same information to give. I let her know that I still wished to speak with him, left my name and number, but of course he never called me back.
It gets worse. When I finally gave up and decided to just accept my major financial loss, they had ordered the wrong contact prescription for me, requiring 3 extra trips in total to get it all straightened out. Similar to another review, they tried to charge for a contact «fitting» ($ 60), but I told them I would pass on this, and then the fee was magically waived.
Bottom line– they will take advantage of people to the fullest extent that they can, which is very sad with all of their elderly clientele. Please learn from my and other reviewer’s mistake and do not reward their behavior with your business.

This place said they would take my medicaid and it would be 120 $ for lenses, frames, contacts, and the exam. After doing the «free» exam they charged me 180 for the glasses, 80 for a «contact fitting» and said the contacts will cost about 140 dollars. This is with my insurance. Also when i went in at my scheduled appointment the optometrist walked out for lunch and was gone for 45 minutes. Then after I had the exam, she made me walk back home to my apartment so she could see what my previous perscription was, since she couldn’t identify how bad my eyes were. Never go to this place. It’s a scam, the service is terrible, they «doctors» are incompetent and they will do everything they can to take advantage of you. I’m going to do what I can to try and get my money back, but it’s probably not going to happen.

Like a previous review, if I could give zero stars I would.
My boyfriend went in for an eye exam and glasses. He asked for the frames that would be covered by his insurance and they kept insisting they only have designer frames.
If I was with him, I would have grabbed him and rushed out of the door.
Sadly I was not because he decided on designed Ray Ban frames that would cost him 320 dollars, with insurance. Total rip of.
He left a 20 dollar deposit and the next day called to say that he could no longer afford the frames (because he was being ripped off) and to please reverse the charges and/​or halt production.
She was rude and hung up on him. We assumed that she was unhappy but would honor his request.
Fast forward many weeks later, and he goes to Sterling Optical. brilliant vision charged his insurance for glasses and contacts. He never even wanted contacts.
He has been trying now for several days to call and get someone to reverse the charges. He keeps being told that the Optometrist is not there, and he/​she is the only one who can reverse the charge.
If your Optometrist is not there, how do you operate a business where you primarily give eye exams?
I will try to call again today, and if still no resolve we were referred to Quality Assurance through the insurance company and to make a complaint with Better Business Bureau.
We live around the corner, but for their sake I’m refraining from storming into the store and complaining face to face.

I wish I could give them 0 stars. Ella and the other guy who work the front counter are complete con artists. I ordered 4 boxes of lenses from them (2 boxes of 2 different prescription lenses since I have a different prescription in each eye), paid in full ($ 160) and was told to pick them up in 5 days. When I came back to pick them up, they had 1 box for me. They tried to convince me that I ordered one box of lenses. I argued with them and told them that I have different prescriptions in each eye; why would I order one box (and pay $ 160 for 1 box!)?? They tried to convince me that we had a conversation about how I wanted to save money (NEVER HAD SUCH CONVERSATION) I requested a refund and they pointed to a «no refunds» sign. They finally offered to order one more box of contacts for me. I kept reiterating that I paid $ 160 for 4 boxes at $ 40 a piece. Thy tried to convince me that each box is $ 160 and that I was getting an «amazing discount». I called 800-​contacts on speaker phone and inquired about the cost of the lenses if ordered through them. 800-​contacts said same exact lenses cost $ 29.99 a box through them and if someone is trying to charge me $ 160 per box, they are ripping me off blind. I finally agreed to the 2 boxes and some samples. There was no winning. I regret paying in cash (the only reason I paid in cash is because they charge more to use a credit card). Everyone please beware of these scammers. Go anywhere else but to this place!!! You have been warned!