Verizon Wireless ClickAway Redwood City

I always go to this store. This past weekend, Jason the store manager helped my family get new phones. We’ve been coming here for years. My parents don’t trust any other Verizon, or any other salesperson for that matter when it comes to our phones. I’ve read a few bad reviews about this store and I don’t get it. They always take care of us.

Lani, I accept your apologies. So, consider it resolved.
In addition, it’s not that I don’t trust you, but I would rather not contact you through private emails nor give any of my information. I prefer Unilocal to handle my privacy. After this experience with Wireless Verizon ClickAway in Redwood City what comes to mind is, «Shame on you (not you personally) for being rude to me, shame on me if I let you do it twice to me.»
BTW, I just hope it was not your husband (THE VERY SHORT GUY) who I was referring about nor there is more than one SHORT GUYS working there that day in midday November 28. I’m sure if the staff is briefed about that incident, he will remember it also (or deny it because he is full of himself, unfortunately). However, I don’t want him fired because he need a job. Just remind him how important customer relations are, even if he is cussed, he should not do the same because it reflects to all staff, store, and company. He might need some training or go to anger management — don’t take it on me if the previous customer was rough or he does not get along with staff and/​or management.

Had a question about global communication services. Daniel Calderon explained things perfectly and succinctly. This is the best Verizon store in the chain!

After having a miserable experience at the Verizon store at 2501 El Camino Real, I Unilocaled again and found this great little store in the Safeway shopping center.
Daniel (I hope) a big guy with a crushing handshake, did in 5 minutes what the «idiot tag team» of Acmed and Mustafa at the 2501 store couldn’t do in 45 minutes.
Never take your business to the Verizon store near the Target store, instead, have a great experience at this location. You won’t be sorry.

Great service from Daniel Calderon at this store. Had an older iPhone 4S that I wanted to give to my Mom. Daniel got the phone added to the account and set up in about a minute. Pleasant and painless, the best experience we have had at a Verizon retailer. Highly recommended!

Best experience ever here. Professional and took there time to help me before getting screwed. Thank you so much for your help Sam. Need more peeps like you working in stores like this. That do not take the easy way and say no and helped and completed a connection… success!

This place is a pleasure to interact with compared to the Verizon store in Redwood City by the Target. It’s a third the size with ¹⁄₁₀^th the staff, and they just get it done.
Save yourself the hassle and just go here for anything you need with Verizon.

Excellent customer service from Daniel, who brought my sister’s phone back to life from its comatose state! He saved her time and $$$, especially appreciated since she was visiting from the east coast and about to return home. Thank you, Daniel! And thanks to Unilocalers who steered me to this location by sharing their positive experiences. :)

I was hesitant to go to Verizon reseller rather than straight to Verizon but Rafael was amazing! My daughter lost her iPhone on a vacation and the Verizon folks wanted to charge us extra. Click Away got her a new phone right away and without any added charges. They were fast, helpful, concerned and customer-​focused. I will always go here first for my phone needs from now on! Thanks ClickAway and Rafael (& Jason)!!

We stopped in today to ask some questions about phones that we bought elsewhere, and they were incredibly kind and helpful! They ended up not being able to solve our issues because we needed to make a return that couldn’t be made by a retailer (we need to go to the actual verizon store), but they told us that we could come back if we needed help transferring contacts or setting up our phones… even though we didn’t purchase them at their store! It was so refreshing to be greeted by someone who wasn’t primarily interested in making a profit off of us and just wanted to help. We’ll definitely visit this store again, and next time we have to purchase a phone… we’ll purchase it here!

A great place to get a iPhone repair very affordable five-​star service and Rafael knows what he’s doing

Best customer service my wife and I encountered. We came in near closing time and still got excellent service from the representative. He was patient, did not rush us, and made us feel that we were valued. I highly recommend this store. Will definitely stay with this crew and the representative that helped us.

I came into this store simply to compare phones that I was interested in buying. One gentleman assisted me without hesitation. I got a bit nervous as more customers came in the door, but he continued to answer any questions I had. He was very polite and helped to clarify any misconceptions I had about a phone that had just been released. I actually ended buying that phone and have had no regrets ever since. Overall, this was a very good experience for the simple fact that he treated me as a friend opposed to just a customer. Thank you.

Went in twice. First time was fine, asked the guy about a phone that just came out and if they had it yet. He was helpful and pleasant and told me when they should have it in stock. Second time I came in, asked the same question to a different guy. He just said «no» and went back to playing on his phone and flirting with some women. I walked around a little to see if he was going to help me or ask me if I had any questions or anything. Nope, still flirting to the women. If he had been actually helping her, that would have been fine and I wouldn’t be sitting here writing this review. Going to the Verizon store further down El Camino.

I had broken my iphone 4 screen and was hopeful that i could get an iphone 5 since i had just became elligibile for an upgrade. I was concerned about the cost and the change with verizon to «share everything» that my plan cost would go up. Derrick was super helpful and friendly and found a way for my plan cost to stay the same without me going over data each month. He was knowledgeable and didnt push any products, accessories, insurance, etc on me. I ended up getting the iphone 5 and i saved a few bucks by buying the Unilocal deal for $ 69 (for $ 100 off). Pretty sweet! The guys at the store gave me recommendations for phone cases to check out, even though i wasnt buying one in store, which was also helpful. I’m quite happy with my purchase and the service!

This review speaks specifically for Jason Sulay, Store Manager. There are several other Verizon locations in my service area, but no other location offers such personal service and high quality service. Jason helped me on three different occasions when I had problems with my phone. He is very helpful, patient, and thorough. Thank you, Jason.

Just went back to Verizon after being with T-​mobile for 10 years. The guys in this store were patient, knowledgeable and helped me get all set up. They gave me a free charger for checking in which was cool and a great package deal on accessories. They also offered great follow-​up service like in store repairs if needed. Very happy with the new phone and speed too! I went back a couple of times with issues and they solved them right away — no sending the phone away for repairs. Great find!

Awesome service ! Thanks Jason

Verizon generally is pretty good over the last decade or so until this year. I think the company is growing too big to care about their customer. I got an agent sold me the home phone device that could use the minute on my cell phone plan. sounds great!
Long story short little did I know that my plan is too cheap to be use with the home phone device. the agent know that I have this plan when he offered it to me and told me that I could use the 19.99 or the 9.99 option. Not! Call up Verizon and they said nothing they can change it to the 9.99 plan for the home phone device. 4 months later I looked at my bill due to some unusual amount is accumulating. Check my account and saw they still charge me the 19.99 plan on my home phone device. the agents (a tech support and a supervisor) told me they cannot do anything about that because the system doesn’t allow them to change anything.
So I see how Verizon operates. they hire some kids out on the street. train them to tell customer 90% of the truth. If customers asked about the too good to be true plan then just say yes yes yes.
so the moral of the story is to have everything writing on paper so you don’t get cheated or misunderstood.
Feelmistreated

Just recently dropped into this store in January, first thing in the morning, as soon as they opened. I have been attempting to buy a phone at a few different Verizon Evo stores in the past couple weeks, and this is the first time and store that I’ve walked into so far that actually had someone available to help me and actually sell me a phone!
Luckily Jason, the manager, who had all the answers and explained everything to me, was there and helped me out! My good old Samsung Fascinate had been freezing up a ton lately. and I think it was just overused and ready to retire. SO I explained to him all the functions I wanted and he directed me to the Newest phone on the market, the Samsung Galaxy Nexus. He helped me with the transfer of the phones and worked out a good deal as long as I returned my old one back to their store. The process was easy and he was very patient and attentative!
I was so relieved to walk into a Verizon Store and finally get some service! Woo hoo for Redwood City’s Verizon Wireless Store! The guys at this store rock! ;-)