Sally Beauty Supply

I must agree with everyone about their bad customer service. Majority of the workers there just have these unwelcoming attitude look, especially the young teenager ones. If you don’t like your job than don’t be there cause you’re obviously pushing customers away.

The customer service here is AWFUL every single time I go in. Last visit the girl acted so rude because I was exchanging and even threw about my receipt after the return. I asked for it back and she gave me the nastiest look. I seriously can’t handle how awful this place is.

It’s only getting a one star just so I can do this review.
The customer service here is AWFUL! I’ve had better service in Iraq… not kidding.
So, Sally’s sent me an email that there was an extra 50% off of clearance items. Ok! Awesome! I as much oblige. So, I head to the nearest location to me which, unfortunately, had to be this one… Redwood City’s location.
So, I paid for my regular priced items (because I didn’t see anything I really wanted on clearance) and then​.awww​.as I was walking out the door, there were 2 beautiful color nail polishes that I wanted. So, I picked them up. A blue color (teal’ish actually) and a yellow. Bright, thick yellow. Just my flavor. So, the blue had a red sticker on it for $ 5.49, so I thought. YES GAWD! Polish for about $ 3.00 with tax. So, I took it to the register and had them price it. Sales lady says «oh, this is tagged incorrectly». 0₀. Thinking to myself, «that’s not MY… the customer’s fault»…whatever. Let me get this yellow polish and get out of here.
So, I say «oh, ok». Bring the yellow polish to the counter to pay and AGAIN…“it’s priced wrong”. This time it’s from some chick (who’s name I can’t remember. She wrote her name down because I asked for it, but her penmanship is horrible. I can’t read it or remember the name) with blonde’ish/brown and purple hair. EXTREMELY RUDE!
The tag on the polish says $ 1.49. So, she’s punching in a bunch of numbers and say’s again «this is marked wrong. How about $ 3.50″. Me „no, how about the sticker price“. Her „It’s priced wrong“. Me’ It’s not my fault. You or your team/​crew members priced it, and should be responsible for it». Her «no. We didn’t tag it». Me «so if a Sally’s representative didn’t tag it and I didn’t tag it, then who? A friggin’ ghost?». So, she says she’s going to go call her manager. I said, great! She comes back 10 minutes later without mentions of her calling her manager. She hands me a paper with customer service’s number and some name scribbled on there and tells me I need to call. Again, I have NO Idea who’s name it was because her writing… yeah, I already mentioned that.
This would totally be different had she had a better attitude and some service. You didn’t incorrectly tag ONE but TWO polishes that I wanted. In fact, there’s an entire table of them (see pics). What SHOULD have happened was.“I will honor this one polish that you want, but I can’t sell all of them to you as this is mismarked and I apologize”. That’s service. Servicing the client, explaining the error, acknowledging the wrong and moving on. But not the rude, disgusted «customer service rep».
I WILL be calling Corporate as well, but I do NOT take bad service well. It’s not like this place is the cleanest with the most competent individuals in Cosmetology. Oh! Did I mention I am licensed and an Auditor? Yea… I know what should have happened. Again, I will be reporting this, but beware folks. Terrible service, they don’t honor their prices, dirty store and most of the people who work their know as much about hair as McDonalds know about Taco Bell.
How do I add a picture to this thing??? ughh

Went to this Sally’s store because it’s the closest one near my neck of the woods. I beg to differ with some of the Unilocalers, the staff working today were really nice. I bonded with the clerk on us both being tired and that beauty is an expensive upkeep.
Registered for their club card, which is $ 5 per year. I’ll be using that here and there now. Sally’s is your affordable beauty supply store without hidden costs. They only sell products, they don’t have a in house salon like Ulta does.

Just walked into the most depressing store in the entire world. The girl at the counter had a personality of a sad desk fan that had seen too many days. The kind of old dingy fan with dust. It’s still spinning, but barely getting by on minimal effort. To add to it, her dual color frizzy hair resembled a worn out Halloween wig. She made it clear that she meant business, and that’s the business of looking like the saddest clerk ever, who didn’t know her products when asked to locate an item. Store looked depressing inside. Dark and gloomy, almost like permanent clouds in the ceiling. Bring out the ponpons! You know they deserve some cheer! Maybe a hug? So sad.

Yikes. Won’t be coming back here.
I’ve been trying to pull the black dye out of my hair for a few months now and have been slowly using Ion Color Corrector every few weeks to lighten my hair.
Went to this Sally because it’s close to my office. Got a dirty look from a woman when I walked in, which I thought nothing of intiially because I thought she was some rando. Turned out she was one of the two employees working there, and the one closest to where all the Ion products lived. After a few minutes looking around for Color Corrector and not finding it, I had to track her down and ask her for help. She had no idea what I was talking about, where the Ion products were, etc. (there are 3 aisles in this store. please learn where your products are). I showed her a picture online and pointed to where it was supposed to be. She just stared at me. I asked if she could check inventory in the back. She said «yeah I guess». Went back there, turned around a few times (I could see her doing this through the open door), came out and said they didn’t have any.
I spent a few minutes looking at similar products but decided to wait and just get more Color Corrector from a different store. As I walked out, she yelled after me to ask if I was ready to pay.
Nope, I’m good.

I drove all the way to Sally’s in redwood city and there closed Tuesday at 1 o’clock in the afternoon. That makes no sense. Why have a business if your going to be closed at peak hours. Being a barber, we don’t have many options when it comes to barber supplies. Left feeling really disappointed in this redwood city location

I don’t very often write Unilocal reviews… but I felt compelled to write one after my experience today. The young women working there today were great! However, I bought a hair product last week & asked if I would be able to return it if wasn’t what I needed. I was told yes (even though it says on the box that all sales are final). The sales associate assumed since it was in a box that it would be okay to return (a reasonable assumption). I brought it back in the same condition it was when I bought it & was told the store is under new management & that I absolutely couldn’t return it! She called the manager & was told no! I don’t blame the employee… an honest mistake. But I was disappointed that the manager didn’t back up her (or his) employee. I left without purchasing the items I had planned to buy & certainly won’t go back to this (or any Sally Beauty Supply).

This Sally store has been good to me. I pretty much know what I want when I go in, but there have been a few times when I needed help. I needed a recommendation for a leave in conditioner, a pomade, and a diffuser. The employees there aren’t pushy and give their honest opinions about products.
The women here make sure to address the needs of every customer whether by phone or in the store. I watched one day as one employee seamlessly answered the phone, rang up a customer, answered another customer’s question, and greeted every single new customer as they came into the door.
Pay $ 5 for the Sally card; I like getting the immediate discounts on the products I buy, plus the coupons are great, too!

I have been going here for about 3 years and I have had pretty good service. I like to stock up on nail polish and lots of hand and foot care products. I recently went there to buy nail decals (wish they had more selection) and I also like to buy the gel polish, but they only carry the tiny bottles and they are way to expensive. They carry pretty good products.

Ive been using this shampoo two weeks now and already see great results, i wash my hair every2 days and recommend to those that want long hair. Sally needs to dust and clean thier store, thier costumer service is good.

Girls at the front desk very rude, no customer service skills what so ever. I called in before coming in to make sure they had the product I wanted. The girl who answered the phone was extremely rude, gave me attitude and answered my question like if I was stupid. When I walked into the store their where no customers I was never greeted by anyone. Three girls in the back laughing and giggling around. When I asked for advice and what she recommended was best between the two products she said «between these two, I wouldn’t recommend either» she said it very rude, and I knew it was the same girl I had spoken to over the phone. I later asked her to help me choose a product that she recommended. Very rudely she replied that the only products she would recommend would be way out of my price range. How rude, I told her I didn’t care about the price, but the quality of the product. She ended up giving me the cheapest item, when I read the reviews online I was totally disappointed it. The next day I went to peninsula beauty and got much better service, I was treated nicely, and was helped with exactly what I was looking for I ended up spending 150 $ on a really good product. I went back to sallys and returned what I had bought the day before. Peninsula beauty has a much better selection, they are clean, organized and great service I will never be returning to sallys beauty supply.

So I’m thinking this Sally’s is now under new management, and thank goodness! I don’t know the name of the lady that’s always there, but she’s always helpful, and so are some of the other staff members. I’m happy that they’ve improved and now don’t mind asking questions because there’s actually someone there to help.

I stop by here occasionally for hair products and everytime I go, the people that work there are so unhappy and rude. I went in today and the lady was annoyed that I was asking her questions (even tho the store was empty). She basically rambled out an answer and sent me on my way. I hope their management is reading these reviews and makes the necessary changes!

Great products and pretty good service, the sales people here know what they are talking about and give good recommendations. Will definitely return when I’m in redwood city

Earlier today, I experienced the crazy Caucasian woman that Jessica P. spoke of. Her name started with an «s» or a «c», and for the life of me, I can’t remember it now, although I tried to commit it to memory for the sake of the Unilocal review I knew I had to write. As I walked in the door, she shouted, «Hello!» at me so loudly that I was actually startled.
I made a beeline for the hair tracks since I knew that’s what I was looking for, and only needed to select the proper length and color for my purpose (sewing my own clip-​on extensions). Minutes later, she approached me and asked if I was finding everything alright, and when I told her I was, she looked at me and went, «You know these are TRACKS, right?» When I told her that yes, I did indeed know they were tracks, she tried to clarify, asking if I was planning on having them sewn in, as if I didn’t know what their usual purpose was. When I told her I was making my own extensions, she questioned why I wanted to do that, when they had them premade. «Uh, this is a lot cheaper…» At that point, she almost began arguing with me, telling me that the quality wouldn’t be as good, the clips wouldn’t be as thin, and tried to show me how many pieces came in a box… for the bargain price of nearly $ 100. No thanks. I don’t know if she gets paid on commission or what, but there was no way this woman was going to talk me into leaving with $ 100 clip-​ons when my intention was to buy a $ 12 pack of hair, a couple $ 1.99 packs of clips, and make my own. She then tried to ask her co-​worker if the hair I was looking at would melt — yet another attempt to up-​sell me. At that point, I looked at her like she was insane… what I was looking at was HUMAN hair, and when I pointed that out to her, she just kind of made a noise.
In the end, I left with my cheapo human, non-​melting hair track and some clips, and I’m now dreading having to go back to pick up a longer pack of hair.
Now, I’m not saying she’s on drugs, but I AM saying that Sally maybe needs to do a little random drug testy-​poo, and get this lady the hell out of the store.

For the most part, whenever I come to this location to pick up some stuff, the employees are fine, they greet me, ask if I need help, all that. But the last time I was here an older caucasian woman working here really wanted to make me leave right then and take my business elsewhere. I was looking for extensions for a client and one of the girls had already held the hair at the front for me. I was on the phone with my boss talking about the and browsing around when this woman yells at me from the front, waving the pack of hair saying «Is this on hold you you???» I nodded yes and she walked away with the pack of hair, I guess to ask the other girl about it, not sure? Anyway, when she gets back to the front she continues to yell «You know you need clips for this right? HELLO?! I said you know yo need clips, right!?» I don’t think the look on my face could have appeared to be more irritated as I continued to nod yes, being obvious that I was on the phone discussing deciding whether or not to purchase the hair, considering they don’t let you return it (although I have purchased hair from there and the packs seem to have been re-​taped and re-​stapled shut …). I tried really hard to catch her name but to no avail. Very thin, light-​ish haired, middle aged caucasian woman. I don’t know who she thinks she is but she better change the way she interacts with CUSTOMERS if she doesn’t want to drive them all away.

Strange that no one’s written a review for this Sally’s location, yet. So let me be the first!
I visited here yesterday and picked up a 1.5″ ceramic curling iron as well as a 2″ round ceramic brush (for use during blowdrying.)
I love Sally’s, I really do. And this particular location is well organized, clean, and less cramped than many other branches I’ve visited. Also, the staff was very cheerful and helpful and looked good — I feel if you work at a beauty supply store, it should look like you use the products. I want to feel confident that you really know the products you’re selling.