RadioShack

Great service. The employees greeted us when we entered. Friendly from start to finish. I would definitely shop here again.

Great customer service and attitude at this location! Due to a couple of mishaps with my phone I spent a few hours on 2 occasions recently at Radio Shack.
The new phone repair service drew me in and DONNA went above and beyond the call to take care of me and my phone. Very friendly and professional she will keep me coming back. While waiting there I also watched AL helping a customer and showing a kindness and patience usually reserved for a personal friend. Rest of staff very friendly and helpful also. Whoever is hiring– good job!
Did not expect this kind of service so thought it worth writing my first Unilocal review.

I cannot speak to the product range in this store, but I can not commend their customer service enough. I will be traveling to Great Britain this week and called to see if they carried power transformers for my laptop. The lovely young man who answered the phone took the time to check the HP tech support page to see if I would even need this item. As it turns out, I don’t! Massive kudos to this store and its employees for NOT selling me something I don’t need! You rock!

Great service on my visit! Couldn’t be happier!
Donna and her crew are awesome! Great service, great attitude.
My story:
I went in to switch my crappy phone in for the Samsung Galaxy II before I moved to LA, and ended up talking with DONNA. They were out at her store, so she proceeded to check the other stores nearby to see if they had any, and then further proceeded to call them for me just to make sure that they had them in stock. Unfortunately, the nearest one that had a Galaxy II was all the way in Santa Clara.
When I didn’t want to drive that far, and after I stated I couldn’t wait for one to be shipped over because I was moving to Los Angeles the next evening, Donna kindly offered to pick the phone up herself on the way to work the next day, and give me a call when I could come retrieve it from the store. TOP OF THE LINE SERVICE!
When I came in the next day she set me up with the phone, switched my number over, and then helped me to set it up so that I could maximize the battery life, since she had the same phone.
Long story short: I got my phone; It works great; Lasts way longer than my last phone; Donna is friggin’ awesome; and go 49ers.
Oh…her friend working at the store with her was also great, though his name escapes me at this time. When a smelly weirdo came in complaining about some phone issue with minutes that was obviously his own fault, he kindly and patiently worked with the weirdo until his issue was resolved. Had it been me I would have kicked that guy to the curb, so kudos for their patience over there with people.

went back here to buy some electronic gear.
i was the only one in the store and the 2 employees were jaw jacking and never came over to ask to help me.
i finally had to walk up to them and interrupt their conversation.
latin dude was rude and and acted like i was doing him a favor by buying something.
guess this is why the shack is goin down the tubes.

Customer Service is generally pretty simple. You do your best to provide your customers the best service. George, store manager helped me upgrade my AT&T line and pickup the new iPhone 5 quickly and easily. He even apologized for the less than fantastic service I received at the nearby Broadway Ave. store. Quick, easy, helpful, painless. Plus radioshack has the lower upgrade price than either AT&T or Apple. Nice.

Love this location — nice quiet shopping center. I always find the employees helpful. Last time I was there, I had a small purchase and the clerk rung me up fast in between a customer who had a more involved issue with a phone…(and I didn’t ask him to do that). I like this one a lot better than the one closer to 101.

Your customer service is pathetic

I like how close to home this shop is and the employees seem knowledgable. However, when I walk in and let them know I just want to look around, they say okay, but hover around me like vultures! I want to simply go look at their selection of iPod speakers, but feel rushed and overwhelmed when I have one or two employees just staring me down until I pay. It makes me second guess taking a trip down to this store.