iCracked Professional iPhone, iPod and iPad Repair

Scott cha-​choe did an awesome job. I was a little creeped out when I heard a technician would meet me instead of me going to a store or office. But it was totally un-​creepy. Really nice and easy. Totally recommend

Saved me and my shattered screen. On business in Redwood City in 10-​hr a day week-​long training course, which means I’m in class before most repair shops open and out after they close. iCracked came out to my location, fixed super fast and was patient with my situation when I couldn’t come out of the classroom right away. It was a bit more expensive than the other places I viewed (that I couldn’t make anyhow) but the convenience of coming to me, the lifetime warranty (which only applies to this specific device so it really means the lifetime of the relationship lol) and the quality service made it all worth it.

Scott was amazing ! Came out virtually immediately and brought the phone back in less then 8 hours. I inherited an old iPhone 3GS whose home button barely responded. now it’s perfect and ready for out of country use. Thank you Scott !

I cracked in general was really easy to deal with and schedule an apointment.
Scott was my tech and he was just as great and easy to work with. Picked up AND dropped off my iPad… how easy?
I am not a fan of breaking my. oPad but am a fan of Scott and I cracked for making fixing easy and fast

This was a great service. I called a few places about getting my iTouch screen replaced (because it had a crack) and many places said they wouldn’t be able to help me. Most said that we would have to replace it, including apple. Then I decided to give iCracked a call! Scott Cha-​Choe responded Within a few hours of entering in my information on the website. He then came to my house, picked up the iTouch and returned it in less than 24 hours. He quoted about (24−48hrs) but was way less. This service cost 99.99. Pretty reasonable considering the conscience and the quality of work. He also gave us another screen protector as well. I highly recommend this service to anyone.

I am extremely pleased with the service I received from Scott Cha-​Choe. My daughter dropped my iPad 2 and the glass cracked. I was in the San Jose area for a few days and pressed for time. I found iCracked on the web and they put me in touch with Scott. He responded immediately, came to my office to pick up the device, repaired it, and returned it a day later. All this at a very affordable price. I now have a new screen and a 99 year warranty for the repair. I highly recommend iCracked and Scott Cha-​Choe in particular.

Scott offered me advice on how to fix it myself but since I couldn’t get that to work I met him on a Saturday to let him do a real repair. He fixed it the first Monday after we met and dropped it off at my office. He was professional, friendly and very helpful. THe only issue I had was that it took me longer than expected to hear from a technician but I think that was a dispatch issue so I didn’t hold that against Scott.

This might not be a fair review, because I never actually worked with iCracked. I called, filled out an on line service form, emailed… and no one ever contacted me. It has been a few weeks now, and and I actually ended up purchasing a new phone. I was excited about this service, but I definitely did not have the response/​customer service all the other Unilocalers have mentioned…

Easiest, most convenient phone repair service Ever. They come to you, work on your schedule, and it only takes 15 minutes! Brian was my tech and worked right it my office lobby. Great service, hope I never have to use it again, but I recommend Icracked to everyone I know.

If your 2 yo cutie pie happens to drop your iPad on the driveway, never fear Scott is here. This happened on a Friday evening and I had a text by Saturday morning.
I’m impressed with the timely and courteous manner. As a mother of four, I really appreciated the pick-​up and drop-​off concept. IT was a dream come true.
The turn around time was literally 30 hours and it looks brand new.
As a side note, Scott was extremely personable and had a real genuine personality. He was very kind and not such a rush-​rush business only guy. I would recommend him to anyone needing help with their cracked iGadgets.

Recommended. I got an Ipad2 repaired in less than 24 hours for $ 149. To make sure I was getting a deal, I called another place that I trust, which said they normally charge $ 179. So, you really can’t go wrong — and they come to you. I also found out that this is a YCombinator company, so you’re supporting the local startup community.

Found this biz on Unilocal,went to their website filled out the request form and Scoot (Scott Cha-​Choe) send me a txt within 10 mins,. Set up a location to give him the ipad, very down to earth and professional guy. Filled out the necessary info and told me it will be fixed in about 24 to 48 hours. Send me a txt 2 days later told me the ipad was ready and we met again in a public location, the ipad was fixed and I was happy. Very good service and I sure hope i will not be needing his service again but if I do I will def call Scott!

My little 3 yr old had dropped and stepped on our iPad a few times, so it was in pretty bad condition. After logging in a request through the icracked website, Scott contacted me almost immediately. In only 24 hours after taking it for repair, Scott brought it back almost brand new. Impressed by his great quick service and great work. We are happy to have our iPad back shiny and new.
Thanks so much!

Our iPad 2 fell and had a slightly bent corner and cracks across the top of the screen. Apple said nothing could be done for it, but a quick search online found iCracked. The website was really easy to use — but I entered a landline as the contact number and never heard anything. Because the site was so simple, I wondered if perhaps it was too simple and my request had not been registered.
The next day, I tried again to contact an agent and used a cell phone number. Immediately, I got several texts letting me know I’d contacted an agent and someone would contact me shortly. Someone did, but quoted a much higher price to repair the screen than the current listed price for mail-​in service (His was $ 225 instead of the mail in cost of $ 165), so I declined.
Scott Cha-​Choe contacted me second, and offered a better deal on the repair, though he was far from my area. There was some communication issues (saying he would arrive at 10 am to pick it up, not arriving until 11:30 — not a big deal if you have a flexible schedule but something to be aware of). Likewise, in dropping the iPad back off again we weren’t sure when he was actually going to show up, it changed by one day (also due to our distance from his home location — for us, not a big deal, just FYI). When he did return it, he was very friendly, explained iCracked service model to me, and had fixed the iPad nicely. The screen isn’t totally flat as original, when viewed from the side in light you can see it has a slight undulation, but it doesn’t affect the use of the iPad at all.
Overall, a very well priced, easy to use service — note that they have many different technicians in the Bay Area, so this review is partially for Scott Cha-​Choe, and partially for iCracked as a whole business. Thanks Scott!

Scott was professional, personable, and friendly and carried out the work very quickly. You could not ask for a better job especially since he came to our house to make the repair — my son is very happy with his ‘new’ iphone. Thanks Scott!

I cannot be happier with the speed, customer service and quality of work that I received from Scott Cha-​Choe. He was professional, efficient and flexible. The price was right on, especially for him picking up my ipod and also dropping it off with me at work. He was flexible with my schedule and very accommodating. I would recommend Scott to anyone with a sad, broken idevice!
Thank you Scott!

After a long 17 months I joined the iCracked club when my phone decided to jump off my lounge chair and shatter on the floor. I was in a panic and remembered a friend of mine had hers fixed by iCracked last week. I got an incredibly fast response from the website and my tech, Scott Cha-​Choe, met at my house and was able to make my phone better than new! Never did I think my screen could be fixed within 5 hours of me cracking it! Scott was such a nice guy and a lifesaver at that. I strongly recommend the company and Scott as your tech. Can’t wait to see him again soon to have my lock button fixed! Thanks again Scott.

I dropped my iPad like 20 times before I finally cracked the glass — so it was pretty seriously dented in multiple places. Scott went to heroic lengths to put it back together; not only is the glass totally fixed he managed to get the aluminum back almost as good as new!
Definitely worth it!

Ipad screen was about as cracked as it gets. I wanted it fixed and back in hand ASAP. It was a Saturday. I searched online for options and it was between some place in Cupertino that closes on Sunday. They offered for me to come drop it off and come back and pick it up on Monday. Scott Cha-​Choe came to my home and picked it up and was ready to turn it around the next day. I knew he was in Redwood City and was going to drive to my home on Sunday evening to deliver so I was ok with waiting till Monday since he came and dropped it off at my office. The fix was perfect. He was pleasant. And he accepted PayPal! We did a PayPal Here Checkin transaction which was really awesome. No credit card needed. I got exactly what I paid for and I’d go back to Scott and iCracked if I ever have the need again.

I had my Ipad screen fixed by Scott Cha-​Choe and he was awesome! Met me where I was and had my ipad back to me the next day. Work looks great and my ipad is whole again! I couldn’t ask for more.
Thanks Scott and iCracked!