iCracked Professional iPhone, iPod and iPad Repair

Brian is amazing! He is efficient and quick to answer calls! I dropped my phone, Unilocaled him, called and within 10 minutes I was sitting with him getting my phone repaired. I’ve never had that happen so quickly!
He’s friendly and personable. The phone repair took no longer than 10 minutes and $ 140 later it was fixed! It’s perfect and the new screen came with a glass screen protector!
I know where to go for all my repairs! Thanks Brian!

iCracked is A W E S O M E! Brian Keem you’re the man! Convenient, efficient and he knows what he’s doing to get the job done right! For sure be calling BK for all my iPhone screen repairs!

iCracked is AWESOME! They are prompt, convenient, efficient, and know how to get the work done right! Brian Keen was my iTech. Will definitely use them again!

Surprisingly, there are still quite a few people out there who have never heard of iCracked?! Unfortunately, I’ve broken my screen a few times but fortunately there’s iCracked! I’ve used them out there on the West coast as well as the East coast most recently. Reliable, quick and convenient I would recommend their services!

My kid dropped his iPad on a Saturday night around 6pm and cracked the screen. I contacted iCracked expecting them to schedule an appointment for Monday as I assumed they were closed on Sunday. David Langub came over around 7pm on Saturday night to pick up the iPad and dropped if off first thing on Sunday at 8:15 am. The iPad screen replacement takes longer than iPhone as it needs 6 hours to set, but I didn’t expect it back so soon. Talk about amazing service!!! I found David to be extremely professional and friendly, and I highly recommend him.
Another Unilocaler made a comment about getting nudged for a tip. During the payment process on David’s phone, there was an option for a tip. David never mentioned it or pushed me for it. I’ve noticed this tip option is an unfortunate trend with other service providers like Stanley Steemer carpet cleaners. I am uncomfortable with the trend as it’s an unexpected expense from the quote I am given. I’d rather it be included in the service cost than an a la carte expense. I was impressed that David didn’t pressure me into paying the tip. Please don’t hesitate to work with David as he will not disappoint you.

I tried to juggle to much at once and my new phone took a nasty fall. I freaked at first but then went to my trusty Unilocal.I found icracked and called them up. Brian was great! He was available the same day! He was super fast and was able to get my phone back to me in no time. Awesome! Thank you!

Brian was my tech. He arrived early and our visit lasted about 15 minutes. He replaced my iPhone 6 screen and cleaned the audio port free of charge. Brian was awesome. I definitely recommend.

Service was great until I got my receipt after the repair person had left and it included a $ 18.75 tip that I did not authorize. What the hell!!!
In addition, when I emailed the company, they said their technicians all work independently so if have to take it up with her directly. Who has time for that?
Don’t use them!!!
And especially don’t use Kylie Hightower as your technician.

Amazing Service super fast easy they came right to my house Brain was great sweet follow up! They have it down!

I originally contacted iCracked when my boss damaged his phone. Brian Keen was our iTech service person. He was on time, professional, and completed the job perfectly. We’ve called iCracked twice since then, each time requesting Brian.
I highly recommend Brian!

I’m stuck in a Marriott all week for a conference. The first night, someone bumps my phone off the table and it spider-​web cracks. Virtually unusable. I live on my phone so that’s a big problem. I did some research and came across iCracked. Less than 10 minutes after putting my info into the website I had a confirmed appointment with Brian. He came to the hotel, at 8pm, sat down at a table in the lobby and in 10 – 15 minutes he handed me a completely repaired phone. The free screen cover was an added bonus. He was prompt, professional and made the whole process as easy as possible. I’ll use him every time this happens.

I had a great experience with iCracked service.
The technician, Brian Keem arrived exactly on time and was very nice and professional the whole time.
He was quick and efficient and was able to get my screen replaced in no time.
I would definitely recommend iCracked to anyone looking to get a replacement screen fixed and done right quickly!
Great service all around including the initial call to schedule the appointment to the time Brian left after the repair was complete.
Thank you Brian!!!

I also, along with fellow Unilocalers, highly recommend Brian Keem (805−233−3394). He’s polite, on-​time (early) and fast.
iPhone screen broke in the morning, fixed before lunch.

Brian responds very promptly to service requests. As I have learned, not having a functioning cell phone these days simply does not work. I really appreciated that both times I utilized iCracked through Brian, he had my phone fixed within hours :). The cherry on top, is he 2^nd time around he upheld their warranty guarantee and I was able to get my screen fixed for free! Which was a very nice surprise! I found the whole process was made pretty painless and I would definitely recommend him to any other serial iPhone screen breakers out there.

I used this service for the first time and was pleased with the ease and quickness at which the service occurred.
However, the booking rep (Hunter) who made the appointment for me gave me a different price than what I was charged. I had to wager back and forth with the tech (Brian Keem) to get the deal that I was quoted on the phone… and he still charged me more in the end.

Used iCracked based on a recommendation from a friend — Brian Keem, a tech that services the Palo Alto region came to the rescue. I think that an iCracked experience depends heavily on the tech you get — Brian was awesome. Super knowledgeable and fast.
Be careful with iCracked support — if a mistake is made it may take a week to fix the problem, but get a good tech and you should be just fine!

Do NOT try this yourself.
I travel often for work, so delayed getting my screen repaired as I traveled. My phone still worked, just cracked. While I delayed, iCracked sent a note saying they could send a screen and it would take about an hour.
It did take about an hour, and worked as I tested it before attaching the screen back into its place. I was very gentle, and the screen still cracked as I put it into its place. Now, the phone DOES NOT work.
Big mistake trying this. I can try it again for 25% off. No Thank You.

Thoroughly disappointed. Infuriated more than I have ever been.
I was contacted by the technician Ernie in Redwood City and had negotiated a day and time that worked for both of us. We arranged for 3 pm. I came home around 2 pm and waited. At 2:54 pm, Ernie texts me saying he was still in repairs and needed more time. I called and we rearranged for 630 pm.
I am never contacted. I called and he never answered any of my calls or to even say that he wouldn’t be able to make it.
I then decide to set up a new arrangement with a new technician. Scott is now the new person I am dealing with.
We arrange for 630 pm today, 3÷26÷2015.
Scott texts me at 5:56 saying that he has arrived at my home, asks for me to respond, and says he is departing from my home all within one minute.
I didn’t even have a chance to respond and neither did he approach the door of my home because my boyfriend was home with the door open with a screen.
I’m baffled that I’ve now been let down twice by this company within 3 days.
All I want is for my iPad screen to be replaced and saw the reviews from this company and this is just a let down

After I left my one star review Evan from iCracked made outreach to my review asking for me to email him directly and apologizing for the poor communication. I emailed him around 8 am on ³⁄₂₀ and a few hours later he responded and told me someone from his concierge service would be reaching out to me. I went to do errands at this point and while driving did receive a call from a local number, but I wasn’t able to pick up. This person didn’t leave a voicemail, so I wasn’t totally sure it was the iCracked.
Around 2:30 I reached out to Evan to tell him about the missed call thinking it might have been iCracked. He confirmed back that it was, but the technician was not able to leave a message. I thought this was pretty strange since there were no problems with my voicemail. Then the technician that tried to call sent me an email asking about a follow up for service he had scheduled for me in the past. At this point I’m getting really confused and a little annoyed. I started work at 3 that day, so I had to put this whole situation on the back burner. Evan actually emailed again to make sure I got Dennis’s email and also called to see if I got the emails (from him and Dennis) This probably could have been all easily avoided had the tech just left a message on his earlier call.
I sent Evan email on Sunday apologizing for missing his call and email due to work. He responded back that they were closed on weekends, but gave me another tech’s contact info to see about my phone. In that same correspondence he provided me with a quote for a repair on my device. This was really all I was looking for to begin with. It is unfortunate that it took so many calls and emails just to get to that point. The quote for repair was much higher than what it would cost to do through my insurance so I won’t be using their service.

My boyfriend dropped my phone and shattered the screen. The next day, we called iCracked and Brian came over. He was a little late, but he called to let us know he had a few clients ahead of us.
He showed up around 10:30, and immediately got to work. Within minutes, he had removed my broken screen, found a compatible one, and was already screwing it back on– his dexterity is incredible. Honestly– he was done in maybe 15 minutes.
I love the results– see my pictures of the before and after. I was happy not to have to change phones, the process was fast, and — major plus– my new screen now has glitter. Who does not like a glitter screen, I ask you? No one. That’s who.
We paid roughly $ 150. We could have gotten the DIY kit, but I wasn’t too keen on experimenting and maybe damaging my phone.
I would highly recommend working with Brian. He’s fast, professional and talented.