Firestone Complete Auto Care

I discovered a screw in a back tire on Friday morning, and with the need to get to the office and drive extensively over the weekend I had to get the tire fixed right away. Having been to this Firestone before and having always gotten stellar service there, I called them and asked if they could squeeze me in somehow and they very graciously did even though they were busy — they had me in and out quick too!
Toni is a rock star: Knowledgeable, professional, customer service oriented, kind.
THANK YOU TO THE CREW AT FIRESTONE!

My tire blew out on the freeway; after switching to a spare, I made my way over to Firestone in Redwood City.
Toni took complete care of me — extraordinarily personable and professional, got me what I needed, reported other issues found with my car, giving me options, didn’t try to sell me what I didn’t need. The techs stayed late to finish my car. Amazing crew.
I would highly recommend this Firestone location to anyone needing a tire or other auto servicing!
Note to manager — Toni and crew deserve high recognition, bonus/​raise…

Great customer services and quality work and honest. Tony Lee manager very profession and nice, Toni also have great customer care as well Thank you! Support your local business.

Tire sensor light came on. Put about 5 pounds of pressure light still on. Took to Firestone to have a looked at. Guy at front desk has no personality. Found small leak, from nail. Fixed in about 2 hours. Got back in van, pressure light still on. Back in checked pressure. Pressure is good. Gonna to use tool to reset. Chris is a nice hard working, customer oriented service tech. Thanks that’s the Firestone I know and changed from Goodyear to appreciate.

Firestone CAC celebrates its 90^th anniversary in 2016, and a range of related specials, alongside the convenience of a no annual fee credit card that charges no interest if the balance is paid in full within 6 months (and a 5% discount on in store purchases) plus multiple locations and an easy-​to-​use online scheduling system, make it a serious choice for tire replacement services.
The higher end, Japanese-​made Bridgestone tires (Bridgestone purchased Firestone in 1988), such as their DriveGuard run-​flat (RFT) tires that are V– (149 mph) and W-(168 mph) speed rated, make great choices for small and mid-​sized cars, especially if you drive frequently on dirt, gravel, and rough backroads and want the added security of being able to go 50 miles on a flat (having a full-​sized spare in the trunk also doesn’t hurt as a backup when you’re really out there, say, on a visit to Steens Mountain in eastern Oregon). These well-​made tires are M+S rated, which means that you can use them on roads in California and elsewhere that have chain controls in winter (although you should carry chains, too). In harder core winter climates, Bridgestone Blizzak tires are great choices for using in those icy, snowy months where temperatures rarely get about 55 degrees. Bridgestone’s high performance Potenza tires are often used on many new vehicles, but I prefer the DriveGuards as a Swiss army knife kind of tire that has solid treadwear (60,000 mile warrantied) and wet/​dry traction without compromising drive feel unduly.
We currently have DriveGuards installed on both of our vehicles — Mazda 3 and Subaru Impreza OS — and have had very good experiences at Firestone CAC locations in Missoula, Montana and here in Redwood City. One of the appealing aspects of this particular location on El Camino Real, near the Woodside Road (CA-​84) interchange, is that you are within easy walking distance of a CalsTrans commuter rail station, the Redwood City main branch public library, and the historic downtown, with a range of coffee shops (Bliss, Philz), cafes (Main & Elm, Alana’s), and pubs (Martin’s West, Blacksmith). All of this means that you can drop off your vehicle for new tires or other maintenance, then stroll to the library, for coffee, for a beer or light lunch at a café or pub, and then return in 3 or 4 hours once things are ready.
In my particular case, I dropped off a vehicle at 8 am for new tires and alignment checks, and it was ready by noon, which was time enough for coffee, a library stop, and a light lunch at the bar at Martin’s West. Service was professional and friendly, with no hard sells on additional services. I got a call when the car was ready, allowing me to plan my morning’s activities without undue hassle.
Considering that I saved over $ 100 on tire service (a $ 90 anniversary discount, plus 5% off the bill by using Firestone credit), and that the morning (in late February) was sunny and dry in the 60s and 70s, it made for a really enjoyable outing in the RC, and we got needed new tires in time for another round of El Nino rainstorms. Hard to find fault with that!

Sometimes it’s what a mechanic doesn’t do that shows their true colors. I took my car to Firestone because the check engine light on. After conducting a few first-​level diagnostics, the issue remained unsolved. I then left my car with them for second-​level diagnostics. They called 45 minutes later to let me know that those diagnostics came back empty as well. They subsequently reset the system, and the check engine light went off. They re-​ran all the diagnostics and it came back clean. Net-​net, it cost by $ 25, but was well worth it. It felt like the kind of issue where a less scrupulous repair shop would have replaced a «faulty» sensor in order to charge me more. I was grateful for their integrity and honesty. It made me want to use them as my regular repair shop.

Beware this shop especially front desk manager Tony (a man, don’t confuse with Toni, a woman). They will sell you name brand parts, then install cheaper parts instead. Brought in my MDX for new tires, front and rear struts, new brake pads. Instead of installing the 4 KYB struts I paid for, they installed much cheaper Monroe struts on the rear — discovered only later by my regular mechanic. When I complained, Tony made a show of calling the supposed supplier, O’Reilly Auto Parts, to confirm his order. O’Reilly does not even sell KYB. Other issues — the parking brake was improperly set, so that the brake was smelly and smoking by the time I drove home. The tire pressure monitor sensor was broken during the repair. They told me its internal battery had failed, and I was charged for a replacement — only later did they admit they broke the part. The Bridgestone tires were badly balanced and probably defective — had them replaced at sister store Wheel Works after numerous attempts at rebalancing.

This guys really went the extra mile to help me with my truck and other cars.
Very professional friendly service will definitely recommend this guys for your automotive repair services and tires

Customer service here is worth 5 stars. I always work with Toni who is very pleasant and nice.
Their turn around time isn’t the fastest. I always drop my car off knowing I probably won’t here back until later in the day. It works for me but if you’re in a rush go to those drive in/​out type places.
I trust this place. It’s my go to!

WOW! Was having trouble with our truck so we decided to bring to the Firestone in Redwood City. I have the say that the staff is super friendly, knowledgeable and did a great a job with the repairs at a reasonable price — You’ve got a CUSTOMER FOR LIFE!
Special thanks to Tony Le for taking good care of us!

If you value your time, this is not the place to do any services. Punctuality is not a priority here. I dropped off my vehicle at 730am for an oil change, that’s it, nothing more. I stated a pick up time of 3pm. I go to pick up at 330pm, and nothing has been done. So they begin work then at 340pm which will be an hour wait henceforth. They have no regard that you might have other appts scheduled. Beware that they might use the wrong oil! I should not have to double check someone else’s work but that’s what ends up happening here

My daughter is a student at Stanford and this is the first time she had to deal with a car issue on her own. This place completely ripped her off and it makes me so mad that they are taking advantage of inexperienced people like this! She went in with a burned out headlamp and a check engine light. They told her they were going to charge her $ 120 for a headlamp bulb, which is ridiculous as it is, but wound up charging her $ 194 for a $ 20 bulb that takes 10 minutes to replace! Then they charged her $ 140 on top of it to tell her what the diagnostic computer error indicated! Please don’t let your sons and daughters take their car to Redwood City Firestone, as they are only looking to take advantage of people! I’m also going to stop using the Firestone by me as a consequence of their abusive billing practices.

My husband and I took our cars in for a simple oil change. They failed to close my husbands hood all the way and failed to tightened my oil cap. So a flapping hood on the freeway and spilt oil on my engine is pretty unreliable service in my book. To top it off the so called manager «Tony» was very rude stating «What do you want me to do about it huh?, seems like all you want to do is call and complain. «That’s what you call customer service? And they made him a manager?! Please stay away from the redwood city Firestone! That manager and those technicians should be fired.

I’ve been coming to this Firestone for a while now, but this is the first time I’ve had Tony, the lady at the front desk, help me with my car and recommendations. She had provided outstanding customer service, has made me felt comfortable throughout the whole process and for her service I will still be coming back here for any future car services. My car needed some serious control arms and motor mount & engine care that would probably cost me close to $ 2,000. Because of her service I feel comfortable in letting Firestone take care of my car! Thanks Tony for the exceptional customer service!

Toni: Wolf in sheep’s clothing? Chameleon? Emmy contender? Or all of the above?
Firestone turned Father’s Day into a nightmare. I had a 9am appointment for a lifetime alignment that turned into a 1 hour battle with Toni, the front-​desk manager, just to get them to honor the lifetime alignment and another 2 ½ wait for the car to be serviced (alignment + oil change).
Rafael, one of the technicians, and Rocio, the other front-​desk person, were very pleasant to deal with. Unlike Toni, Rocio made a genuine effort to help me.
After this experience I’m doing all my future lifetime alignments at this Firestone, but will not give them any other business.
The long version
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Last week I was in for a lifetime alignment and the front desk person was so over the top polite that I was wondering where to write a positive Unilocal review or write her off as phony. My instinct proved right. Toni is a wolf in sheep’s clothing. Polite is something she «does” – as an act – not something she is (not genuine at all). She must go home exhausted after spending 8 straight hours feigning politeness. It’s a great decoy, though. I think it works for 9 out of 10 people. Don’t let your guard down, folks! She’s very talented! Trust, but verify would be my advice to you!
Toni was clearly actively obstructing my right to receive the service I had already paid for. I am amazed at how outright malicious, deceitful and self-​serving Toni’s actions were.
Me: I’m here for a lifetime alignment.
Toni: I don’t see one here.
Me: It’s because I did it in Atlanta. There it is, it says «Life Time Alignment Recheck» (point to the screen)
Toni: That’s no good, I need proof of payment.
Me: (excitedly) Yes, but look, right there… it says «Lifetime alignment Atlanta Store»
–Toni cuts me off, closes the screen and pulls the monitor away from me. Clearly, she didn’t want me to see the definitive proof she was looking for.
After a long debate and seeing that nothing worked, I raised my voice in frustration in a last ditch effort to show that I was very displeased. On my way out, I said «It’s father’s day, aren’t you going to at least wish me happy fathers day? «Toni responded «If you’re a father, than I feel sorry for your children.»
Eventually, I ended up returning to talk to Rocio, the other associate, who was actually very helpful and was able (with minimal effort) to confirm directly from the Atlanta location, that I did have a lifetime alignment. Now it was (again) indisputable. Later, after it was beyond triple clear that I was right, I asked them to throw in the oil change for free given the hassle they had put me through. Rocio ask Toni, and Toni said «Absolutely not! I gave him a chance already».
There is a quote in the store from Harvey Firestone:“I believe fundamental honesty is the keystone of business». Harvey Firestone was rolling in his grave that day.
My wife was so appalled that Toni acted this way on fathers that she called Firestone Corporate. A nice gentleman called and said all the right things. Upon my request Firestone ended up refunding me the $ 20 I paid for the oil change, plus $ 90 for a previous lifetime alignment that they had charged me for.
When dealing with Toni, all I can tell you is watch out. Don’t be fooled by her over the top fake politeness. Whenever you try to exercise your rights, be it warranty, lifetime alignment or anything else that decreases their profits, you’ll see the real Toni. Good luck with that!

Just before closing, went in for a patch. They couldn’t do it, because of the age of the tire. They made a great deal four tires under $ 200. Because it was closing they couldn’t do it. They even put the spare on for me!
Came back the next morning, dropped off the car. Agreed that the car would be done by 2 PM. They called me at Noon and said the car was ready.
Nice staff! Knowledgeable and willing to help.

I showed up 15 minutes before closing with a flat tire. Ramon and his team stayed late to change the tire and made it so I could get back to SF safely! A situation that could have ruined the day turned into a moment that reminded me there are really great people out there! They went out of their way to find a matching tire, worked overtime, and really made me feel taken of.

Ramon and Toni are great. They stayed late on a Saturday for us because we were having some issues with our brakes. We had them redone at another Firestone but they were screechy so Ramon and Toni made sure our car brakes were fixed for free (since they were still under warranty) and they spent time after to test drive it and make sure the screeching stopped.
In addition, Ramon called the next day to make sure our brakes were still okay and not screeching. Will definitely make this our go-​to spot for our car! :)

NEVER EVER buy a Firestone tires. I had a two month old tire that completely ripped apart like a retread. I was driving on good condition freeway and out of nowhere tire shredded. Manager of store recognized tire was defective right away when I brought it in the next day. Even replaced tire no questions asked.
When tire shredded it ripped up the entire side of my truck as well as shattered window of car behind me.
I sent Firestone corp the tire along with a claim to fix damage. They said it was my fault. One look at tire and there is no question the tire was defective.
I stupidly went back to Firestone tires after their last defective tire debacle with Subs rolling over. NEVER AGAIN.
#firestone #defective tires. Do not buy.

i thought this branch of Firestone is better than the others but I’m slowly doubting myself! Has this branch’s service deteriorated?
I came here for an alignment, change oil and tire rotation a day before a trip to LA. I had my wife came here to drop my SUV since i was at work. I called the day before to make sure they know which services i want done. the lady receptionist (which was pleasant) made sure to note it in the computer so they won’t miss a thing.
on the day of the trip, i double checked all the records that my wife had brought from Firestone only to find out that NO ALIGNMENT was done! There was no records of alignment measurements! I specifically told them that its very important to do the job since i just replaced the control arm! I called the manager and he confirmed that there was no alignment done because there was no time?! WTH! they could have informed us rather than documenting it that «my car was placed in the alignment rack». its fraud and if something had happened to my family during the trip, Firestone could get sued! I hope they realize that!
So i ended up taking my car there on the day of my trip wasting an hour of hassle and waiting for them to finish the job. Good thing Art was there and was kind enough to finish what the other technician failed to do. I think this place needs to keep their technicians accountable for fraud and not doing there job!
im rating this place 2 stars for the receptionist and Art… if it not for them, this place is not worth coming to.