Clean Green Carpets

run, don’t walk, away from any groupon deals with this company. when i didn’t buy any of the «additional» services the company was trying to up-​sell me on, the company wouldn’t honor my groupon and told me «they aren’t the company for me» okay, that’s definitely seems to be the case! at least groupon is easy to deal with and understand good customer service and refunded my money immediately.

Adoria is the only carpet cleaner who has succeeded in cleaning a persistent stain on my carpet. She has cleaned several times, always doing a great job. I find her very easy to work with, and always upbeat.

why is her name Adoria, she should call herself RUDORIA. If one says the arrival time will be between 4 –7pm, people expect them between that time. Not calling up at 7 to say they will be there at 7.30. One you do not turn up on time… then you are rude and shout back at your customer that its all their fault!
She really though she was doing us a favour. Well, thanks but no thanks! Good riddance i asked her not to come!

Adoria did a fantastic job. It’s clear that she loves what she does. Very reasonable pricing, especially for senior citizens. One caveat, though, Adoria does not move furniture.

Beware of the most rude and mean employee at Green Carpet person named Adoria.
I bought a coupon from Groupon on 9÷8÷2015 to get my carpet cleaned from Clean Green Carpets.
I left a few voicemails to schedule an appointment with them but did not hear back.
With the intervention of the Groupon representative, finally, an employee name Adoria from Clean Green Carpets called me back so that we could schedule an appointment with them (9.17.2015).
We set up an appointment for September 24, 2015 between the hours of 9 to 12 p.m. Adoria told me that a day before the carpet cleaning schedule, she would call me and confirm our appointment. On September 23, 2015 at 6:22 p.m.
She left me a voicemail to confirming the service for 9÷24÷2015 between the hours of 9:00 a.m. to 12:00p.m.
I woke up at 7:00 am in the morning to move all of my furniture out of way onto our patio. Exactly at 9:41 a.m. during the scheduled window, Adoria called me to reschedule my appointment saying that they won’t be able to make it in the 3hr window that they had promised. She said that she has no technician available until 12:00 to 1:00 p.m. When I mentioned to her that I had another appointment at 1:30 and that would not work for me, she rose her voice and started to scream at me over the phone by saying that,” We are just humans and doing our best. And if I cannot understand that, that is not my problem.“
She kept talking and gave me no chance of saying something back to her. I was in absolute shock for having the worse customer service of my life. She said that she did not need my business and that she was going to refund my money and just HANG UP on me. I was in utter disbelief after that call. Of course, she did not refund my money. I had to call Groupon to file a complaint in order to get my money back. I would never recommend this business to anyone. Please read reviews and think twice before dealing with Adoria.

Adoria and Clean Green Carpets have been my go-​to for getting my carpets cleaned for the last four years. They do an amazing job. I had them do my move-​out clean today and my five-​year old carpets (which had some pretty serious staining from where furniture had been sitting, as well as the standard pet-​barf stains) look brand new. I always love how the place looks and smells when Adoria is done with it — super fresh and clean. Furthermore, I have always had a really good time chatting with her while she takes care of business. She’s very straightforward, but that works for me. I’ve really enjoyed her no-​BS style.
As for all you negative Nellies leaving bad reviews: Read your Groupon. Seriously.

I got a nice deal from Amazon for carpet cleaning, $ 69 for for rooms, plus an extra $ 97 for Pets! It was WAY worth it… William was the cleaner and he was amazing… got here on time, very cordial and accommodating, was extremely picky with his work, helped me move furniture all around and up and down, and we had a great chat on the problems of the world at the same time! A wonderful experience, and all my pet fur is gone, and it smells great. Yes! I have a relative staying the weekend, who is allergic to cats, so getting her room cleaned was important.
Very happy with the results, not an easy job… thank you, William! And Glean Green Carpets…
Best,
Julie

Are you ready for probably the most scathing, disgusted review you’ve ever read? If I had anymore energy left from waiting around for TWO DAYS and having them on speed dial to see if they were anywhere CLOSE to arriving at my place when they said they would, or from the time the woman on the phone SCREAMED at me like a condescending Jerry Springer contestant, it would be this one. I might have a little left over, let’s see.
I CANNOT EXPRESS ENOUGH HOW UNPROFESSIONAL AND DISRESPECTFUL THIS COMPANY IS.
I took an entire day off of work hoping to get my carpets cleaned between 12 – 3. I get a call saying they’re going to be closer to 3. Okay fine. It’s 3:30. I call and they say they’re coming from a dirty job and they have no idea when they’ll be there, but definitely soon. SIX THIRTY. I am sitting there. I call. And call. And call. Finally, I’m like, enough, I have to leave, I have a thing and this is a waste of time. When they finally pick up at SEVEN, I ask if they can do it tomorrow. He seemed apologetic. SEEMED like he was empathetic that he wasted my ENTIRE DAY.
Saturday comes around. My roommate is on duty this time. He called saying he was in Oakland and on his way to the Haight. TWO AND A HALF HOURS LATER we call to see where he is. Nothing. We call the company line. Nothing. This fucking asshole never even showed up. This asshole company never even took our call. They memorized our numbers and are just not even picking up anymore. Cowards.
Look, I get it. Things happen. Whatever. But come on, they get a GOLD STAR in sucking at business. My roommate and I at least decided that we’re in the wrong line of work, because apparently when you’re a carpet cleaner, you can suck at your job and people will still pay you for it. Even when you don’t show up.
EVEN IF YOU ARE GETTING A GROUPON THEY CHARGE YOU FOR THE WHOLE THING. THIS COMPANY IS A JOKE.
mic drop. refund please.

I purchased a groupon and found out that it wasn’t valid in my area. Ok but I still need my carpet cleaned. My appointment was between 10 – 12 he arrived at 12:15. For my service he treated the carpet then used a thing that looks like a floor buffer to «agitate» the treatment solution. Then cleaned the carpet. It looks phenomenal except it smells like a dirty mop through out my entire home. I texted the technician and he said it was normal just air out the home. I’ll try that but if this smell doesn’t go away…

If you see this deal on Living Social or Groupon: RUN! DO NOT PURCHASE from this company. They will pull a bait-​and-​stitch and your «deal» won’t be so much of a deal once you have your appointment scheduled (out of area fees, even when I checked first, and mandatory pet fees). I purchased a $ 60 carpet cleaning deal on Living Social about a month ago, careful to read the fine print and make sure they come to my area. I called this morning to redeem my voucher and schedule a cleaning. The woman I talked to was pleasant at first, but then when I told her that I had a pet she said that there would be an additional HUNDRED DOLLAR fee if you have pets. The fine print on Living Social says «additional fee for pet issues». Our dog is groomed regularly and 100% potty trained, so I don’t consider her to cause «pet issues». It really needs to state that if you have a pet, «issues» or not, there will be an up-​charge. She blamed Living Social their wording of the fine print.
This is where my real issue comes in. When I decided to cancel my service the woman on the phone completely changed her tone. She suddenly had a rude, condescending tone. She started questioning the way I clean my home «Do you get regular carpet cleaning? How often do you vacuum??». I explained that I have an asthmatic son so I am quite anal about my cleaning and to that she practically screamed at me (after loudly and dramatically scoffing) «You have an asthmatic son and you aren’t willing to pay extra to get the pet allergens out of your carpet?!? What is wrong with you??? Your son has ASTHMA!!» It was completely disgusting. What person running a respectable business says something like that? At that point I just hung up on her (I might have sunk to her level and called her a choice name before hanging up– but what else do you expect when you have someone so rudely judge your parenting?).
Luckily I was able to get a full refund with Living Social.

Bought a Living Social Deal for $ 69 but because I have pets, I had to pay an extra $ 100 — no exception. Lamest thing I’ve ever heard.

After purchasing on Living Social for my new place in San Jose, the company called to make the appt. They then called back the day before the appt. and moved the appt. time. They did not show up at the appt. time and were completely rude to me when I called to see if the tech was coming. The tech then calls an hour AFTER the appt. time to see if I’m available– but says he’s an hour away and won’t get to my house until after 7pm. Do not call Clean Green Carpets.

Totally useless carpet cleaning with the seemingly deal they give with livingsocial. First of the person who came to the house wanted extra money stating that this was outside service area which was not the case when we called them upfront and asked very clearly. Then he started asking for extra charges for using chemicals and stuff for cleaning which apparently was not included in the deal !! Not even vacuum, he straightaway started cleaning with a machine that did nothing. My Hoover steam cleaner that I used after that was much better. Very terrible results and would recommend to stay away to avoid frustration and total waste of money.

Very happy with this company. Adoria came on time on a Sunday afternoon. She called an hour ahead to let me know she was en route. Did an excellent cleaning of my dirty rugs. Price was right. Rugs were dry in three hours. She gave me booties to wear so I could walk on them if I needed to. No lingering aroma. I definitely would use the company again.

I called with reference to a groupon deal for carpet cleaning, and ended up getting both a carpet cleaning and upholstery cleaning for a sectional couch. I interacted with Adoria, who was very nice on the phone and flexible about scheduling. William came to clean and was also very accommodating and nice. Whole process took 1.5 hours.
One thing about green cleaning is the cleaning was unable to remove some paint stains from the sofa.
I did not realize, however, that there is a relationship between Clean Green and Xtreme Green — William is part of the latter whereas I believe Adoria is part of the former. I had booked thinking I was working with Clean Green, but it turns out Xtreme Green executed the cleaning?

Typical Unilocal stuff. I am convinced that people who give a 1 are complete idiots who cannot handle this type of stuff.
The scheduling call was brief, concise and detailed.
The tech was pretty timely, very nice and provided plenty of details on why we should get the deeper cleaning (we were wary, but with kids and pets, we would otherwise just keep pulling up stains). Did a great job capturing all areas.
Excellent work and excellent value. Folks like «kelly l.» who found them «rude» are the ones who need to look in the mirror.
Figure it out folks — it isn’t them, its you.

Wow — where to begin? This place claims to be so popular, and so busy, that they treat customers like absolute garbage. First of all, the Living Social is a bait-​and-​switch kind of deal, but based on the reviews here I went into that eyes wide open.
What really galls me is that even though I set up the appointment a week in advance, because I did not call to confirm 24 hours in advance they cancelled my appointing (event though I did call to confirm prior to the appointment). When I expressed my disappointment in the situation, I was berated by the woman at Clean Green and she complained about all the rescheduling she had to do because I didn’t confirm.
To paraphrase a famous Seinfeld line, «The key isn’t taking the reservation. It’s holding the reservation.»
When I search for «carpet cleaning services» in Menlo Park on Unilocal!I get 404 results. Do yourself, and the overly busy Clean Green Carpets, a favor and look elsewhere for your carpet cleaning needs.

Another Coupon Deal Gone Wrong!
Yes, they talk about checking the house for pet stains, but they never tell you that you HAVE to pay the $ 147 extra for the pet clean, whether you want to or not.
Eric calls wanting to come a few minutes early — great. Almost the next thing out of his mouth is that my clean is going to be an additional $ 147 because I have pets in the house (rarely in the area that is being cleaned, but in reality, there may be some spots). There apparently is no freedom of choice as to proceeding with a normal clean, or having to pay the additional fee. He stated that he would ONLY do the pet clean job, not a regular clean and that the paperwork stated that. Paperwork does not state that the client is required to proceed with the additional pet clean, only that an additional fee would be charged if there were stains (and the client wants to remove them).
On the phone Andora is fine with «return my coupon money» and that they only do a thorough job. Not a bad philosophy — BUT is bad not to tell the client UP FRONT that the job is going to be an additional $ 147. Had that been discussed IN ADVANCE on the phone when I told them I did have pets, I would have had that option before staying home preparing for them, just to tell the technician to not come.
So, bottom line, poor customer communication and customer service resulted in a very negative opinion of the company — and suggestions of how to eliminate the poor communications fell on deaf ears.

I would give them a zero if I could. All previous comments are accurate. Whoever answers the phone should be fired. Completely unprofessional, and extremely rude. Scheduling is a nightmare. Do not hire them.

Gosh, this is odd, it seems Unilocalers give this place either 1 or 5. Like others, I got a Living Social coupon and used it about 6 months ago. They came back again yesterday, and they were perfect.
Just as they told us, the second time would pull out even more dirt — and we couldn’t be happier with the results. Both William and Adoria are really nice folks, and their equipment was excellent. No residual smells.
After many expensive, rip-​off carpet cleaners, it’s great to have this place.