Carpet Maintenance Supply

I have come to this carpet cleaning place twice. I was looking for a strong cleaning liquid that would remove some tough stains from my dining room chairs. The chairs I own have a delicate fabric that if cleaned too roughly makes it tear and shred into stringy fabric.
I brought a chair with me to show them exactly what I needed clean. First of all, I was surprised when the lady helping me barely took a look at the chair I brought. Secondly, the guy she called to help us also didnt look at the chair at all.
We were told to buy some orange liquid that would remove the stain. We asked the person to show us if he could that this liquid would actually work and he told me he couldn’t but that they had a money back policy.
The two stars are because they upheld the money back policy and gave me back my money after the product didnt work.
Nevertheless it was a little bit of a waste of my time to drive back and forth when I literally brought the chair with me to avoid having this issue.

This place is amazing. My husband and I were referred to them by Appleby Cleaning in San Leandro. We were in need of product that we could not find at Home Depot. Luckily Rick, the owner, had what we were looking for.

Ray and his crew are top notch!
We rely on CMS to service our fleet of Aerotechs at the drop of a hat.

Beware! This firm has changed hands since the original owner built its excellent reputation. The new owner, while affable and well meaning, lacks the experience the original owner had from decades of operating his own successful carpet cleaning business. After a series of costly and time consuming staff blunders, we’ve decided to close our account and avoid this business altogether. Unless you have no other choice, you’d be well advised to do the same.

This is my first review on Unilocal and that’s saying a lot since I rarely give any reviews. These guys are awesome! Everyone is very knowledgeable and friendly.
We have made more visits here than we would like due to problems we kept getting with the HydraMaster Titan 875. The problems were not CMS’s fault but since they sold us the machine, they had helped us in every way possible.
A couple of months ago, Ray had offered to compensate for the problems with the HydraMaster by giving us a free class and extended our warranty by a full year. I took a carpet cleaning and an upholstery cleaning class here and got certified by IICRC. The instructor knows his stuff and answered all our questions and concerns. We even got to do everything hands on.
JR and George always does a great job fixing our mechanical problems. And always offer us drinks and got us seats as we waited for the repairs. Tanner knows his products very well and recommended all the right products for our needs. He has been with CMS for as long as I can remember. Ray, the owner knows how to run a business and cares for his customers. It is evident in his business ethics and the way his employees treat their customers.
Great customer service, a knowledgeable staff and an great experience.

Taking a class on water restoration here. Although subject matter could be boring and confusing, it’s presented really well, and as exciting as this kind of thing can probably get. They even forked out for lunch, which was a nice touch. Of course if I don’t pass the exam I’ll probably only give them one star.
I don’t clean carpets, but if I did, I’d probably shop here a lot they seem to have a lot of stuff, and will soon be moving into a bigger place. Everyone here is friendly and knowledgeable.

CMS is a great company to do business with. I’ve been cleaning carpets for over 24 years and every time I did business with Carpet Maintenance Supply, it was a wonderful experience. I haven’t been there for a little while because of the distance from where I am. They have tools to help cleaners do jobs that you wont find anywhere else, not Homedepo, lowes, OSH, Michaels… I beleive they only deal with professionals so if you are a civilian this might not be the place for you, PLEASE check that assumption, call CMS and find out for yourself, but from what I remember a while back, that’s the way it WAS. Signed: M. Acevedo Quality Cleaning Services
P. S. They can help you get your business started or give you custumer support. I am sure that they put their current clients first though.

Everyone at CMS knows what there doing, all great guys, you can’t go wrong doing business with them.

These guys are great. I have had good customer service in the past but now that Greenie has joined the team they have been awsome. I purchased all of my equipment from them and when they installed it in the van I was blown away by how sexy it looked. Since then they have provided me with a wealth of knowledge and sound advice. just the other day Greenie took the time to come out to a customer job and train my guy to clean grout and tile. He spend 5 hours with him, he brought all the equipment and supplies and asked nothing in return. If that isn’t customer service I don’t know what is. If you have not used them in the past, start now.

Carpet Maintenance Supply is the best! We own a local carpet cleaning and restoration company. We’ve been going there for about five years, and have always received fantastic service. The biggest difference between Carpet Maintenance Supply and the rest is the people. Ray will bend over backwards to help. Like one of the previous posts, Ray has showed up on weekends, nights and early mornings to help us with emergency equipment and repairs. The rest of the staff is just as friendly and helpful as Ray. They can get anything you need, offer honest information and give you all the details you need to make good decisions on your purchases. If you have a problem, they can help.

I recently had an issue with one of my commercial account and after consulting with CMS they recommended a few suggestions. They even let me use their high speed buffer for free to help me resolve the issue
These guys are customer service oriented. They are indeed a little out of my area but I do use them from time to time.
Tanner who has been working there for some time now is just awesome. He’s all about the customer and is one of the reasons I continue to use them.
I have nothing but positive things to say about this company.

If your in the cleaning business and are looking for a reliable and trust worthy place this isn’t it! Beware !! These guys will screw anyone who isn’t shopping around. You would be better off going to home depot for advice or products. The service is really good for Carpet Maintenance Supply in fact the more service you get the more your going to need it. I really hate to leave a negative review but after reading the previous reviews i thought i should give people a chance to know the truth not a fake review!

5 Stars
First off, I used to own a small carpet cleaning company and this place was by far the best spot to go for any supplies or anything. The service and selection can’t be seen by the competition… ESPECIALLY the service!!!
I also took my certification class here years ago when I was first getting started… so if you’re interested contact them for info on the classes.
From my experience, Tanner is there most of the time and he not only has a great attitude, but is willing to help with any questions you have.
I don’t care if this is a bit of a drive for you and that there are other stores, it’s worth the drive.