Chase Bank

Worst banking staff ever. No clue of even the most basic banking practices. English definitely a second language. No sense of urgency to work, got the feeling they really don’t want to be there.

The banker was just rude and didn’t help me with my issue I’m canceling my accounts it makes me sad because wen It first came out I was a big fan of this branch now I’m staying with wellsfargo

I entered at 9:30 am and there was just 2 customers in the customer service. It is 10:40 am and they keep me waiting. There is only 1 person attending. This location is awful

Even though the location is great, perfect for running over to complete bank transactions during lunch hour, I find myself actively avoiding going to this branch. I’d rather drive a few miles away than be stared down and monitored.
The parking enforcing personnel are intimidating and very off putting. I understand the reasoning, due to their location, but not to today’s degree. Today, one of them followed me (and my two coworkers) more than half a block to tell me I cannot park in their parking lot, even though I am a Chase customer. I cannot park there as a customer and grab pre-​ordered lunch really quick on lunch break? Definitely do not appreciate being followed in downtown Redwood City. Personnel has no identification of being associated with Chase Bank. Just a gentleman following me and yelling «hey! (sir — to my coworker) you cannot park there.» I let him know I am a Chase customer, just needed to grab my lunch real quick, and I’ll be making my way to the bank. His reply, «you cannot park there, how long will you be? it’s only an hour parking.» Are you kidding me?
I’ll actively avoid this location moving forward.

What a horror! I went to make a credit card payment and was asked for identification. Please explain to me why that happened? On this one occasion? Then she couldn’t fine the current amount due. I’ve never had this problem before. Only at this location. So I walk back to my car and look up the amount due, now there’s a line. She could’ve done as most banks do, and complete my transaction first, but no. Then when I did finally get to the front of the line, she left. That was a complete disservice! If you can help it, go elsewhere!

It seemed like everyone working here didn’t want to be here. I came in with my mom who has been a chase customer for a long time and since what we were doing wasn’t an everyday transaction, we had to talk to a few people. They all had attitudes and just didn’t seem to care about the quality of service. If I didn’t need a particular service from them I wouldn’t come back.

On Friday, 02/​21/​2014, I attempted to make a payment on my credit card. On record I owed $ 300, but a couple days ago I made a $ 700 purchase. I knew this purchase would most likely be posted later this day. I am the type of person who always pays my bills as soon as I receive them. I work very long hours, and on most of my days off for overtime. Therefore, my time is limited. Having said this, I decided to pay the $ 300 along with the money I would be soon owing on my credit card. The bank teller refused to take the entire payment I was attempting to make, stating is Chase Banks new policy not to accept a payment for more then you owe on record, even under these circumstances.
I advised the teller that approximately three weeks ago, I explained to another teller I wished to pay the full amount on my statement, which was $ 878, and even pointed the amount on the statement as I handed it to him. I handed $ 900 to the teller, expecting my $ 12 in change. The teller on this recent previous transaction credited me for a $ 900 payment and did not give me back my change until I brought it to his attention. The teller was rude and stated he assumed I was going to make a $ 900 since I handed him $ 900. When I spoke with a young lady who identified herself as the manager, regarding this teller’s behavior, all she did was make excuses for him.
Needles to say, the teller on today’s transaction refused to take my full payment.
Afterwords I spoke with the branch manager, Shawana Anwer. I explained this entire situation to Ms. Anwer, including my negative experience three weeks ago. Ms. Anwer explained that she understands how I feel, but that this is Chase Banks new policy. I told Ms. Anwer that I find it disturbing that three weeks ago one of their tellers takes a $ 900 payment, even after I explained to him I was paying the full amount, $ 878, but today, another teller refused to take the payment I am attempting to make.
I explained to Ms. Anwer I am very displeased as a customer on how her personnel are making me waste my time by having to return to the bank and taking time off from my job to come to the bank. The only reason I deal with Chase, is because I HAVE TOO. Needless to say, when I arrived home from work that evening, the additional amount was posted. I had to take time from work the next day and finish making my total payment, which I could have completed the first time around.

Hm. the staff hang around together like a group of vultures waiting for the unsuspecting customer to come in so they can take the pickings.
Tellers were friendly, the making of an appointment was wishy washy. I’m glad I DIDN’T make an appointment with someone for this branch. WHEW! I just saved myself.
Service?
What a turn off. I didn’t like how I was asked a personal question in front of so many other ears who were also around. Those infomercials about taking care of their customers is bullshit. You mean the making of your numbers to meet your quota instead right?
I plan to move my account to a different bank soon. Screw this shit.

Horrible management of queue to see the bankers. Tellers are nice and helpful, but bank was incapable of giving an estimated time or visibility of appointments.
Am currently sitting here waiting (it’s been 40 minutes). I asked if I should come back a couple times and they said to just wait. Account can’t be closed from website or phone.
This is another indication I made the right move to switch to first republic.

A bank located conveniently one block from Redwood City Caltrain Station. Three ATM’s and a private lot available exclusively for Chase Bank customers. The counters filled with the papers refer to the banking transaction you are taking care of, then there goes the teller windows and the banker desks. These are some of the amenities you’ll see when you walk into any Chase Bank Branch. Waiting for your train to arrive at Redwood City Caltrain Station? Have time to spare before your train arrives? Do you need to make a payment and deposit or get some cash? Then come to Chase and a teller will be available to help you take care of your transaction.
The counters with the slips come in Pink, Blue, Green and Yellow-​here is a breakdown:
A) Pink — Deposit Slips
B) Blue — Account Withdrawal Slips
C) Green — Payment Slips for Credit Card, Real Estate Mortgage and Automobile Finance Payments
D) Yellow — Account Transfer Slips
One of the amenities this bank has include:
1) Private parking lot — The parking lot fits about 10 – 20 cars
2) Three ATM’s — Insert your debit card, remove it to begin transaction, deposit cash and checks without deposit slips or ATM envelopes
The new Deposit Friendly ATM’s are very time efficient!
THE DEPOSIT FRIENDLY ATM’S ARE BEING USED BY:
A) BANK OF AMERICA, B) JP MORGAN CHASE & C) WELLS FARGO BANK

The day after Thanksgiving we went here to open up a business account. Our appointment was with Pierce Harper and we couldn’t have had a better experience.
Not only was he available to meet with us on such a busy day before the holidays, but he was FULLY focused on the task at hand.
Pierce made sure all our needs were met for this account. He asked all the right questions he needed to in order to make sure the account had features that would benefit the business now and also let us know things that we should watch out for in order to get the most from the Business Account in the future.
Everything was a breeze from opening the account, the first deposit, ordering checks, online set up, business credit line, and much more.
Pierce went through all the steps and answered any concerns we had.
I was thoroughly impressed with his level of attention and follow through.
It is a breath of fresh air to be able to trust your banker is not just trying to meet a sales quota.
Chase Rocks!

Before we begin… a moment of silence for Washington Mutual.
(Silence)
Ok, let’s proceed. This is my bank… which means it does the following things to me:
1) Gives me my benjamins (does anyone call it that anymore or am I listening to Matchbox 20 and stuck in 1999?).
2) Aggrevates me when I have to fill out a deposit slip and almost always grab the wrong color, resulting in me filling out multiple slips (cue line from «Wayne’s World»: a gun rack? I don’t even own A gun, let alone several guns that would necessitate a gun rack.)
3) Makes me impatient when I wait in a long line for only 2 available tellers while the 3 finance people are watching us from their desks. Are they cozy, financers? I hope so. They look it as I wait around on my TIRED, SWOLEN FEET.
4) Delights me when I ask for a receipt after I deposit my roommates’ rent checks. «OMG I’ve never seen that number before in my life» is muttered every month. And it never gets old.