Best Western Plus Executive Suites

Very nice location with store across street with a restaurant with good Mexican food.
Oscar the hotel staff was very helpful making sure our room was to our satisfaction. Extra pillows and blankets were brought up quickly.
Room was clean and spacious with plenty of room for three adults.
I would stay hear again for price location and service all outstanding.

Pro’s:
Clean Room
Friendly desk attendant
Con’s:
Sketchy neighborhood
On a main road
You need to walk outside to get to your room
No elevator
Overall:
This is a step up from a Motel6 but for a lot more money. It’s ironically called the Executive Suits when nothing about it supports this. I would skip this and stay anywhere else.

The pictures posted by management are all old. This motel has been renovated since and they did a pretty good job. The location is kind of scary, but the hotel itself is nice enough. The breakfast is fairly typical «free breakfast» with a waffle maker, powdered eggs and microwave bacon as well as some refrigerated items and some baked goods. The hot tub was nice as is the gym. There’s even a sauna and a steam room. Room was fairly up to date and clean. Quiet too except for when an adjacent room turned on their shower. All and all, a good value. I booked this on
for substantially less than what the advertised rate was on Best Western’s website.

Stayed two nights here. Upon arrival the room was clean and nice. I stayed in the king suite. It had a big tv in each room. The staff were friendly.
I would have given a higher rating if the hotel was not next to such a busy street, and if I could not here people walking above me all night. Also, like every hotel in this area, it is very expensive. The parking lot is small too.
Overall, I would probably stay again. Mainly because it was clean, and that’s a huge plus.

Our favorite hotel in this area! Fresh Belgian waffles in the morning, the free breakfast bar is amazing. Master Suite has Jacuzzi tub and two flat screen tv’s, along with a full kitchenette. Friendly staff and affordable. Rooms are clean and beds are SUPER comfy, even for my husband who has a very bad back.

This is the letter I just wrote to these people because NO ONE is in the office and the phones have been shut off. PS-​this neighborhood is scary as hell.
My name is XXXX and my husband and I are currently in your room 103.
I made this reservation a month in advance and specifically asked for a room for the handicapped, I even called the hotel directly to ensure this. I also called the hotel directly the night before to verify that we had a handicapped room. Imagine my shock when we arrived and the man at the counter told us that the only handicapped room had already been rented! Two cars in the parking lot and the ONLY room had been rented, really?
I am having MAJOR SURGERY tomorrow morning and specifically must have a handicap shower set up so that I can sit to clean myself with special soap and also must have the hand held shower. When I called the office at 8:30 PM no one answered. What the hell??? when I discovered a freaking pubic hair IN the shower I tried to call a second time to check out of this dump and discovered that our phones had been cut off!!!
To say that I am angry and disgusted does not even BEGIN to say how infuriated I am.
The floors are filthy, the lampshades are all broken up, the bathroom light is broken and apparently the phones have been shut off.
Never EVER again will I stay at a Best Western!!! You people are disgusting.
Mary S
Santa Cruz, CA

The bed was comfortable and the room was clean, although I did step on a cherry stem in my bare feet the first night, and I wasn’t eating cherries in my room. The low points make it difficult to give a better rating. First, my reservation said a jet tub. Great! Sounds lovely, right? So the walk in shower sans tub was a bummer. Second, 8 a.m. and no hot water, but plenty of icy cold, in the walk in shower! Really? Peak shower time at a hotel and they run out of hot water? We had to shower at night to get hot water. Third, parking here sucks. The lot is really small. The second night here, there were no spaces available because a couple people parked sideways taking up two spaces. There was even a flatbed in the lot, and the lot is way too small for something that size. Come on! The clerk moved his car onto the street, but how about enforcing parking and making people park normal. For what I paid for this room, I should be able to park. The other nights, I was grateful to have a small car to maneuver around, it’s really tight in there. Fourth, I had a king bed with a sofa sleeper for my kid. There was no linen or pillows in the room for it. At 11 at night, when I checked in, I had to trudge back to the office to get them to open house keeping to get linen. Lastly, the area that is set up for the breakfast is way to small. It got really crowded. Some lady bumped into my kid and spilled OJ all over the floor. The clerk just stood there while I cleaned it up with napkins. The floor was still sticky. He never even offered me a towel or mop.
This isn’t a cheap place to stay. It’s not a bad place either. But for my experience it was over priced and a big disappointment. I won’t stay here again.

Nicer than I imagined. Fridge and microwave.

Not sure when those other reviews were written but I stayed here with my brother during a visit to Stanford’s Lucile Packard Children’s Hospital (August of 2012) and the hotel was great! From the outside it doesn’t look like much but the inside had been all remodeled. The beds were super comfortable and there was a fridge in the room which was clutch as I was pumping and needed a place to store the breastmilk. The customer service was great too and the front desk was super polite. I’d recommend this place for sure! It’s right off of the main street and a comfortable drive into Stanford/​Palo Alto. There’s also a small gym and spa.

This a comfortable place. Not fancy but comfy. It has a sauna, hot tub, washer and dryer. The jacuzzi bathtub in our room was wonderful. There is a microwave and fridge. What more could u want?

Hotel — 3 ½ stars
Location 2 stars
Great hotel but not poor location.
I rent this place because is close distance to my work, but didn’t know it has annoying both side traffic and take like 5 minutes to make a turn.
I work day so the street traffic not a issue at night, my room was all the way corner too. Worst about this hotel is lack of wifi in the room, they did remodel but didn’t bother with added wifi while nearly all hotel in this area has it especially we are in silicon valley high tech area. Another issue is has the worst breakfast and least selection of food, only 2 table, u kidding me. hardly any thing in fresh cooking, everything is frozen.
The room is real nice, probably cuse of remodel, is definite the best room decoration i see for hotel 3 star and below. It has couch sofa, big computer desk and leather desk, too bad no wifi and the lan port is next to sofat but not the desk.
The restroom has very nice mable floor, bed is okay. the tv could had been better, bit too small is like 13 – 15 inch. it has decent amount of channel and hbo.
Location is poor beside just traffic, only fast food and mexican restaruatn nearby. there’s a mexican supermarket accross street, but is nothing intersting and too limited and pricey i think.
I would just go with one of motel in palo alto, location is far better easy to access and no need to worry about crime as much in redwood city.
The price is right about $ 80 but location and lack of wifi and poor breakfast make me not wanna come back.

First impression: this place is surrounded by a mexican market, liquor store, and Jack in the Box. As I was driving in, a police car was leaving the parking lot. (scared!)
Front desk was stationed by a young lady who was pretty capable. She kindly took me upstairs to check out a room before I purchased.
I stayed in a suit with a small kitchen, living room, bedroom, and bathroom. Everything was clean and in good condition. Small problems: hole in the couch, one lamp with burned out bulb.
The thing that really made my stay miserable was the smell of smoke in the room, when it was marked as non-​smoking. DISGUSTING.
It was only $ 99 for one night, breakfast included.