Alamo Rent A Car

Great, quick service. I booked on
and went in at my scheduled time. They had me in the car within minutes. I returned it a week later and they were able to see me even though it was closing time. The price was as-​quoted and a great value. Very pleased and will use again.

If I could give this stupid place a zero I would. The customer service here is terrible with absolutely no professionalism. I booked a car almost a month ago with scheduling to pick up at 11:30am. I received a call the morning 2 hrs before pick up time only to find out that «there’s no car available but they can „try to find a car if we show up on time for pick up“». So I showed up at 11:15 just to be safe. By the time I got there, there’s a crowd of 6 people before us and a whole bunch of people sitting around because they ran out of cars. And now there’s nothing to do except to postpone the rental until next day. Really? You want us to go rent a car on a separate date because you are incompetent? If you know if have a shortage of cars, don’t call people 2 hrs ahead to tell them to come in. don’t waste my time by making me drive here and wait a whole hour in line just for you to pretend to be looking for a car.
You can’t expect a whole bunch of people to give up your Sunday just because you are so incompetent with your computer system. Have the freaking curtesy to give people at least a day or if not 2 hour notice. You knew of the shortage when you called so you should’ve just told people that you should void the contract and look for another place at 9:30am instead of driving to your stupid office, wait in line for a hour just so you can tell the customer to their face that you can’t find a car and people have to postpone or cancel meetings.
Avoid this place at all cost!!!