Verizon – A Wireless Premium Retailer

Just got off the phone with a Verizon rep via calling #611. I was surprised and taken back by what they told me.
Was a 16 yr AT&T customer and I wanted to take advantage of the holiday promotion of the «slashing» your bill commercial. Walked in there. Was promised (by Nick) that my bill would be $ 318/​mo & $ 180 after 24 months. They also promised me a Blackberry which was one of the reasons I switched. Since Dec 28 when I switched over– I still don’t have a blackberry, I was given a tablet that they said I might as well take because it was «free» and a «jet pack» (hot spot device) that I was also told was free. I have spent over 20 hrs inside that location and plenty more of my valuable time trying to fix the problem they created. When I called Verizon customer service this AM I was told that my bill is actually $ 570/​mo and the tablet they told me was «free» was not free. In fact, I am being billed monthly for it. They activated 11 lines on my account which I got billed for. The «jet pack» device was not free and I paid an activation fee for ALL the lines including the ones I did not authorize. I have walked in there several times only to find out the manager is no longer there and the District Manager I initially complained to about this problem is also no longer in the district. There is a new district manager whom I have spoken to and has already dropped the ball on looking into my account. They have asked me to pay the $ 500+ and some monies will be credited back to my account, but I do not have faith in them that I will get credit back. They have committed fraud and I now see that I am not the only customer they have defrauded. I have already escalated this to the corporate office by filing a complaint for review and a follow up. I would love to initiate a class action lawsuit against this so call authorized Verizon dealer. I am calling on all the customers who have previously been defrauded by this location to please contact me so I may put you in touch with my Attorney. I would be very surprised if they stay in business much longer.

These guys lied to my parents and sold them a USED PHONE! It still had photos of the previous user! They also put my parents phone on a payment plan without fully explaining the plan to them. My parents paid $ 350 for used old phones and ended up with a $ 400 monthly bill… my parents are over 60 and these people prayed on them.

DO NOT GO THERE,
Misleading, they lie like there’s no tomorrow,
They tried to put my uncle into a phone that he didn’t want, so I came with him the manager Nick straight up bullshit me about how much more it will be, I mean come on people are not stupid Nick,
Then he said okay he will change the phone but no one else can change it but me REALLY!!! then he goes like it have to be tomorrow because I am leaving at 5 and were super busy i am not kidding there was 3 people there and it was 4:15,
I am not done yet wait till my corporate email come in,
Sorry but I will NEVER I mean NEVER go back her nor recommend anyone to go there,
They need a BIG change of management and crew,

Buyer beware… read the reviews. I recommend the Verizon store on Hawthorne across from Del Amo. Trust me, you will receive much better service and have a lot better experience.

Do not go here. Please. I asked for upper management assistance because of an ongoing issue I have (I made a post for their other retail store on PCH in Redondo Beach).
The store manager, Nick, refused to acknowledge that there is a corporate office for people who otherwise don’t have recourse for unresolved issues. When I asked for contact info for their headquarters, he rudely transferred me to Mike who gave me a 562 number. I called this number and it was to a Verizon stall in a mall. I couldn’t make this up if I tried.
Anyhow, that nice guy from the mall ended up giving me the headquarters info. Aaron, the District Manager, is cool. He’s helping me resolve the issue. We’ll see how it goes.
I don’t know what benefit Nick and Mike get by blatantly lying to customers and giving them the run around. It just fosters more mistrust.

Probably the worst Verizon wireless store that I have visited. Not only do they relentlessly hound you about upgrading your phone but they misrepresent what you need and sell you overpriced accessories. Today my daughter went in to get a $ 10 verizon sim card for her samsung 4 mini and they told her she also needed a 16 or 32 GB mini sim card (for $ 40 or $ 50 respectively). She didn’t know better so bought the memory sim card only to find that she could have bought the exact same 32 GB mini sim card on amazon for $ 15. If you need to go to a Verizon store go over to the one at 21 841 Hawthorne Blvd, Torrance, CA 90 503

I went into store to order iPhone 6+. Less that 12 hrs. later I went in to change it to the regular iPhone6. I was given a runaround, quoted outrageous price, etc. I then said I just wanted to cancel my order. The phone was not going to ship for over a month & ½ so that should be no problem.
They said they could not cancel the order! They also had already charged my Am. Exp. card & they refused to issue a refund. They were not authorized to charge my card until the phone shipped. I notified Am. Exp. l not to honor the charge. I had not authorized it & I did not sign anything.
I went home & called to get their manager’s name. After another bunch of lies they said the dist. mgr. was coming next day & he would cancel order & refund my credit card.
I went back & they refunded my money but did not cancel the order, making it impossible for me to get a phone from another store.
I went to another Verizon store (corporate owned) & could not order a new phone because they had my account blocked because of their order. The manager from the 2^nd store called & they were as rude to him as they had been to me.
To sum it up– they charged my credit card without authorization & refused to let me cancel my order.
They are NOT a Verizon store — just authorized to sell Verizon’s services. Be careful — they will charge cards put «on file» without authorization & then will refuse to give your $ back.

I’m currently an AT&T customer who was thinking about switching to Verizon (mainly because Verizon appears to give a better discount to employees that work for my new employer). I went to this location (on Elena) this evening to understand plan pricing so that I’d be able to make a decision soon. There was one employee there (a female) assisting one person. We were the only three people in the store. There was no greeting or other acknowledgement from the employee. I occupied myself by browsing the phones and at one point she asked me if I had a «quick question,» and I answered no and advised her that I needed assistance with projecting costs for a Samsung Galaxy on a Verizon plan. She responded that she was helping the male customer and that it would be twenty, maybe thirty minutes. I decided to wait and see. The customer before me was done in more like five to ten minutes. After he walked out, I started to approach the counter. Then a young male walked into the store and toward the counter. The employee said to me, «I was helping him earlier,» as she prepared to assist him. As offended as I was, I was too disgusted to even bother to challenge the fact that she was basically pushing me to the side after I’d waited patiently behind the last customer. I turned around and walked out. I guess this customer had an all-​day reservation to drop in and be serviced at any time, regardless of the presence of other customers that were waiting for assistance. There was no apology, no revised estimate of how soon she could help me (though I wouldn’t have stuck around any longer even if she had done so), and no customer service skills whatsoever in this scenario. I will definitely not be spending my money at this location, and now I’m unsure as to whether I even want to try Verizon at all. I may or may not try another location. AT&T may not be perfect, but I’ve never walked into one of their stores or talked with a service rep. over the phone and been disrespected. I’d rather pay a little more for my phone plan than sign a contract just to get a discount with a company that doesn’t invest in hiring competent customer service employees.

Be warned this is NOT a «Verizon» store, it’s a company called 4G Wireless and cannot offer all the services of a corporate store. I went here thinking it was a normal Verizon store and got put into a 2 year contract without options like the edge plan. When I found out about the edge plan today I called them today and was told «if you knew that’s what you wanted we would have told you to go to a corporate store instead». So, yeah, they hide behind the big verizon logo but they are NOT a true verizon store. All they care about is selling you a phone and making commissions!

I’ve had three months of frustration and terrible service with this store. I went in and renewed both my lines with new 2 year contracts and upgraded my phones. The store manager, JONATHON PEOPLES said he would personally mail the upgraded NEW phone to my mom, who lives upstate. Instead, for her new phone upgrade, he sent her a USED phone that had other people’s contact information in it, was loosely rolling around a box with no original packaging and has had nothing but issues including calling the wrong person from her contacts while displaying the correct person’s name and never ringing when she gets a call.
He ALSO said he would mail in my $ 50 mail-​in rebate for me, which he never did!!! I wouldn’t be surprised if he pocketed that money. All I know is that I never saw it.
After months of trying to get a hold of Jonathon and Victor Valdivia saying he would call me back when he never did, I finally caught him and he admitted that he did indeed sent my mom a used phone for her 2 yr upgrade but basically told me I’m SOL and that there’s nothing he can do to fix his mistake. He suggested I try calling Verizon directly– no help.
I got a hold of their Sales Associate Alfred Dunn who also said he cannot help me but that he would reach out to District Manager Jeff Lotstein, which I really hope he does.
Jeff Lotstein– If you read this, I hope you contact me for a resolution to this. I’ve been a faithful Verizon customer for something like 8 years now and have never been scammed like this before. Verizon Customer service wrote this issue up and it is on file if you need the official record.

I went inside the store for Fios info — there is a huge banner in the entrance advertising Fios. The only person inside tells me that he has no Fios info, just his manager can help and the manager is not there. Great service no? Why do they have the banner or why do they have people working on the store that doesn’t know all their products?! Very bad. I could have been a new customer, not anymore.

I was having a hard time resetting my new Android as the Bluetooth stopped connecting in my car and I had spent a lot of time with the Techs on the phone, they had to call Motorola and Motorola discovered the problem, but even with both techs on the phone explaining to me I just couldn’t get it. I went to my local store and Oscar came to the rescue. He called Motorola and was able to reset my phone in a few minutes. I was impressed with his service and even offered to go buy his lunch. He declined though. So this is my THANK YOU!

Thought I would pop into this location in spite of the previous negative interactions. Me and my expectations of «adequate» customer service wherever I go. When will I learn?
I was planning on having some help with my cell since it’s been acting weird lately. My first thoughts before I came in were, «head them off at the pass before they start the hard sell». Seriously, the other times I came in with questions about phones, they jumped down our throats with efforts to sell us the highest priced items. Don’t get me wrong, sales is a competitive atmosphere, I know that. But these guys are just so aggressive. I was ready to nip that in the proverbial bud before it even started.
However, turns out I would not need to. There was only one employee working. Sweet, right?
NOT sweet; they were assisting a customer with a new phone set-​up.
«sigh»
It would not have been so bad if after 5 minutes of waiting, I had received some sort of minimal acknowledgement from the employee. A «hello», or «Be with you in a few»… Nope.
There you have it. A presentation of extremes. It’s either indifference, or aggressive selling. I am reeeeeally not coming into this store again.