Paul’s TV & Appliances

unfortunately Paul’s must be going out of business on all his stores. I had purchased the extended warranty with the promise that if I didn’t use it I would get a store credit of 50% well this was a good sell. I had not ever used it but trying to get back the 250 in credit has been insane. I have went to the la habra store with the paperwork, sent emails and called the corporate office at the toll free number but no one answers I get the message and music for an hour and a half then a disconnect. this has happened twice to me. would of liked to spend the money on another item, but it seems that I will never get the chance to, lesson learned. the last phone call to the la habra store netted a nugget of info, salesman on the phone told me the company is liquidating its inventory and closing stores, he said he was going to have to find a job by thanksgiving so I guess the 250 store credit will never happen. I have bought a few tvs over the years from Paul’s, in fact my whole family has. seems that when Paul died so did his company.

Service when spending your money inside the store is great. But good luck getting your products services if anything goes wrong. Delivery did not show up until 8pm and it was installed quickly because of it. My dvd/​blue ray was not making sound so they blamed the DVD player so I got a new one… Still no sound. So they wanted to charge me $ 100 to resend out the smart team to trouble shoot. They then told me I needed to call Samsung and have one of their people come out. Samsung expected me to diagnose over the phone and said they needed to order parts (without coming out to see it first). The in store salesmen are nice as is Steve at the call center, but Steves supervisor was HORRIBLE on the phone and very rude and I am continuing to get the runaround even though I paid $ 500 for a 5yr extended warranty to cover the TV.

Mike Langston is the TV professional to see. He’s knowledgable about all products and provides excellent options based on price point, lifestyle and needs. Don’t bother going anywhere else. And … If you don’t like to be hounded by «sales people», you’ll enjoy the experience w Mike. He’s there to help, to understand your needs and answer all of your questions. I’ll send friends to Mike

I’m so sorry we ended up over here. Never again will I make a purchase from a place like this. WE bought a big screen TV and within 8 months, the screen dies on us while watching it. Still under warranty through TOSHIBA, we contacted an authorized dealer (barely spoke English) and after 3 – 4 weeks came to service the TV then left saying the screen was not under warranty… The whole TV is a screen… Something on the inside of this tv screen broke and that’s that. So contacted Paul’s TV and they also gave us the run around… Bottom line… no one stood behind the warranty and I’m out a big screen tv. I am now in the process of going to arbitration to fix the mess. So disappointed.

If I could give them 0 stars I would. They told us our fridge would be delivered Saturday morning the week after we purchased it. Then we get a call early that morning telling us that is will be delivered between 4 – 7 pm. Then we get a call that it will be delivered at 8pm. We call at 8:30 and are told they are 45 minutes away. And then we call back at 9:30 to hear once again they are 45 minutes a away. We have been moving all day, and who the hell delivers an appliance at 10:30pm??? I will be calling the company in the morning and asking for corporate. I would advise people to stay clear of this company. And if our fridge does ever get here, if it’s damaged or if the driver is rude, I feel sorry for him. Because I am done being nice and patient.

Went to Paul’s TV after that for a new TV. Great deals there! This was our second purchase for a TV. It was our lucky day! Got a great promotional deal on a sharp 70 inch TV, with sound bar and subwoofer!

Well, got a call from the manager Darius… he assured me everything would be taken care of this time and the TV «should» be available this evening… let’s hope this is true. Darius gave me his personal guarantee (along with his cell phone number). Thank you Darius!

shame shame shame… so long passed, they sent me a private note promissing someone was going to call me back to solve issue, one year passed and no one contacted me. They try to make up for it promising again but they never delivery. They really deserve this review. Probably wrote me back here in Unilocal so I would remove the review but they never followed up.

My wife and I have been looking to get a television for a couple of weeks. We went to the Best Buy in Hollywood and despite us desperately craving for a new TV set, we stood alone for 15 minutes in the tv department without one representative asking if they could help us. Having various employees pass by us with a perfunctory attitude, it became clear to me that this is not the store to buy my first TV set.
Then we decided to try out the Best Buy in West Los Angeles. To my dissatisfaction I was greater with the same «I don’t give a F&$k attitude.»
We then serendipitously ran into Paul’s TV across the street. The service representative instantly recognized our needs and approached us with courtesy and an attention to customer satisfaction.
We wanted to buy a TV this day and he was willing to make our experience a pleasant one. We instantly found the perfect TV at a more competitive price than Best Buy.
They didn’t have the TV in stock. However, we drove to Redondo Beach to pick up the TV from a different store and despite all customer representatives being busy, we were still greeted with the same attentiveness as the West LA Paul’s TV. This is something Best Buy could not deliver despite us waking up that day with the intention to purchase Best Buy’s product. My wife has claimed to never steep foot in Best Buy again.
Thanks Paul TV! We got a great deal, with a great purchasing experience.

Had a great experience at Paul’s, largely due to the customer support offered by Adrian. When a slight mixup occurred regarding delivery, he went the extra mile to correct the problem and ensure my satisfaction. Also appreciated his knowledge of the products and excellent suggestions regarding which componrnts and accessories to get to accompany my purchase of a 60″ Panasonic GT50. With the help of his manager as well, ot a great price on out of box TV and Blue ray DVD player. Would highly recommend to others.

Went expecting more. Small showroom, not much selection. Needless to say I didn’t purchase my new big screen here.

Paul’s management sucks. the new paper add is so mess up. the guy helping my keep trying to sale me a washer more then i what to spend.$
I show him the news paper add only had the real end over $ 1400 and up.

I am usually the buy everything online guy, but this time I decided to try buying in a brick & mortar store and couldn’t have been happier. I called to ask if they had a 60″ Panasonic GT50 in Stock and Bob
was really helpful, and more importantly knew exactly what he was talking about. That was refreshing and very welcomed compared to the big box stores whose sales staff don’t have a clue. Would highly recommend.

Bob was cool. He listened to what we wanted and directed us to a great Sharp 60″ TV at the lowest price we could find (there was a «turn in your old TV» promo that netted us a $ 200 discount, at the time). I didn’t order the installation, so the techs dropped off the TV and removed my old, very heavy, TV for free, well within the estimated delivery window. Here’s how you judge a quality company, though. The TV had a problem with dropping sound and switching to 3D by itself and powering off by itself. I knew the whole TV had to be replaced (or at least a processor), but customer service set an appointment to come check the settings and make sure it was hooked up properly. I fully expected a hassle. The techs arrived early in the windowed appointment time and listened to my description of the problem and immediately decided that the TV was defective and replaced it on the spot with another brand new one. No long testing or discussions about settings or hook ups, they just replaced it in 5 minutes. I believe that, before I recommend a company, I have to have had an issue that required service AFTER the pleasantries of the initial sale (which is common). Paul’s TV was outstanding, in this area. Quick pick up of phone calls to customer service (Louis was very good). A Wide array of available appointment times to resolve the problem, and they came ready to solve the problem in one visit. Excellent!

Had a FANTASTIC experience at Paul’s TV on Monday. I really didn’t know what to expect when we walked in. Immediately we were approached by a salesman who started to «pitch» us on the TV we were looking at. My first instinct was to run in fear ie «we’re just looking» BUT as I willed myself to resist the urge I began to realize that this guy really new what he was talking about, and as the conversation continued and be began to show us around, I really started to enjoy the one on one service and the attention. His knowledge of the products and his overall understanding of technology was very impressive. Once we learned his name (Daniel) and continued to learn more about our options, I started to feel like I really had a personal shopper guiding me through the decisions vs a salesman who was just looking to get paid.
Normally I just let me boyfriend do all the talking when it comes to this kinda thing, but Daniel made me very comfortable and explained things in a way that even a «tech rookie» like me could understand. After about two hours going around the store with us and answering all our questions, we ended up purchasing FOUR TV’s, a set of speakers and a receiver. The kicker is we hadn’t even expected to buy that day, but we really trusted the information and pricing Daniel gave us, so it was easy to make the buying decision.
I see lots of reviews here where people are applauding the various salesmen who work at Paul’s. I’m sure they are great, but Daniel is EXTRA great, and you should go see him right away if you have any TV or equipment needs. Thanks again Daniel for everything!!! :)

Paul’s TV is the worst business I’ve ever dealt with in my entire life. I ordered a TV from them about a month ago and just last week stopped dealing with them. Since ordering the tv, I have been on the phone with them literally every single day.
First, they got the date of delivery incorrect on the TV. They would call and email me to tell me that it was going to be a certain date when in fact I had already told them I would not be available on that day. I had to tell them four times that they had the wrong date! Then, when I spoke to a customer service representative named Juan about their negligence, he told me that it was my fault for not being there when they wanted to deliver. How rude! Their service manager, Erica, apologized, though.
Second, the TV was delivered with part of the side of the screen damaged. They wouldn’t come and replace the TV immediately, but instead made me take photos of the TV from various angles and send them to pauls. I called them up after sending the photos when a day had passed, and they said that they hadn’t received the email because it probably had too many attachments. Were they planning on calling me to tell me this otherwise… I could have waited all week with no movement in my claim to get a new tv! Two days later they emailed to say they forgot to inform me that they wanted a photo of the TV on. I felt at this point like I was getting the run around.
Last, they demanded that I be at home for when the delivery man came back to pick up the TV, but wouldn’t specify when that would be. At this point I wanted a refund. They said I’d get my refund 3 days after that. 3 days came. no refund. I called, they said it’d be 3 more days. At this point I was convinced I would never have anything to do with Paul’s TV again. Be warned!

I must say that I‘m surprised by some of the posts here. We were looking for a big screen TV and it had been 10 years since we shopped. If anything, the market has become more confusing with so many different types, hertz levels, technology, etc. We were so confused and frustrated after looking at the usual places, that it was a pleasure when we met Garland.
He patiently explained all the differences, the benefits and drawback of each type, etc. We ended up getting a lot more TV for our money. Refreshing to work with someone who knows what they are talking about.
The delivery guys were great, calling when they were a half hour out, and helped connect everything up.
I can recommend Paul‘s to anyone in the market for a new system.

All I can say is Wonderful! I was in the market for a TV and sound system. After searching the internet for deals, I contacted Paul’s TV and was assisted by Garland Church. Garland was extremely knowledgeable about his product and was very patient with my many questions. He made various recommendations in order meet all of my needs. His professionalism and knowledge is what sold me and made me comfortable that I was in fact getting the best deal and quality. What’s even better, is I was able to handle EVERYTHING over the phone! When my products arrived I was in total surprise… it was even better than I had imagined. Garland called to ensure that I was pleased and called again to see if all was ok and to ensure my satisfaction. I then decided that I wanted additional 3D glasses… and yes… Garland was on top of that. You can bet. that I will refer my friends to Mr. Church! He is a true breath of fresh air in customer service!

I was in the market for a 55″ — 60″ TV, with a price point of $ 1500 out the door. I scoured the internet and local retailers and found that there were several options in my price range, and since Paul’s offered free shipping I went there to see what they had and compare to other south bay retailers.
Went in late on a Wednesday, and Garland helped me out. What I really like about him vs. other stores was that he was pretty low-​key, and more or less stayed out of my way while I was looking (while still being available). I wasn’t going to buy that night, but he gave me the actual delivery/​installation cost for a set I liked and I left.
I then went to several other south bay retailers — Del Amo Sears, Lawndale and PCH Best Buy, Fry’s in El Segundo, Target and the Sears Outlet on Hawthorne, and found Paul’s to have the best ACTUAL price. Furthermore, Raymond was the BEST salesman I encountered — I was ignored by 10 salesmen at Fry’s, Best Buy wanted me to wait to spend my money, and the others didn’t have a good enough selection.
Went back and Raymond was there again. Found the TV I wanted, and it was delivered to my house the same day. What is really cool is that I’m moving soon so they delayed the free installation that I got as part of a promo deal until I get to my new place.
The only «problem» I had wasn’t the fault of Paul’s or the delivery guys — the TV I purchased had a faulty power cord cover, which is Toshiba’s fault and not the fault of Paul’s.
If you’re in the market for a TV, do some research and then check out Paul’s and talk to Raymond — he’ll do his best to help you, and if he can’t he won’t waste your time.

I’ve had two direct phone calls from Paul’s management since my post. They have offered to remedy my discontent which was unexpected but appreciated. I’ve decided not to buy from them but have to admit, they seemed genuine and concerned about my experience and tried to set it right. This sale is lost but I would probably go back next time I’m in the TV market.