ULTA Beauty

Went to this store for the first time and will never go back. Customer service people did not want to help me nor were they friendly to me like they were towards other people that were in the store. I needed some guidance on choices and the one person that I asked for help pushed off on another person who had the personality of a salty potato chip. She pulled anything from the shelf and said this would look good on you and I am saying no maybe it would look good on you. There was a lipstick I thought was nice but it had been opened, I asked if she had another one and she said this is fine nobody used it. How do you know that? Anyway found something else on my own and proceeded to the cashier to pay and will never go back again. Customer service is very important to me!!!

I absolutely love the inventory in this store, but their customer service could be better. I often go here when I’m having a day off work and I’m not wearing makeup and my hair is not done. We all have our lazy days. I feel like this makes the workers think that I don’t know what I’m talking about when it comes to makeup even though I buy it like it’s going out of style! I will say that one time I wanted a Lorac Contour Palette and they only had one left and the brush was missing and they did give me a discount.

I’ve been to at least 5 Ultas in 3 different states. This one, which of course is the one I live near now, is the WORST one I’ve ever been too. The main problem is that they never have much of anything in stock! And when they do, it’s rarely in the right place. Things are misplaced, mislabeled, scarce, and to top it all off, workers with little to no customer service skills. I’ve cringed hearing some of them have phone conversations with customers. I hate going here. I hate that this is the closest one to me. And I hate that this is the truth. I’ve tried liking you, but you just can’t seem to get your s*it together Ulta!

I came here a few weeks ago for a blow dry with Jennifer and she was great! Seriously the best blowout I’ve had in years! My hair stayed super smooth for days. I was very pleased and would go back to see Jennifer again.
My only complaint is that the prices seem a little high for a salon in a beauty supply store. Wish they had more discounts or offers on hair services.

Had the most AMAZING experience at this store last night thank you to the sweet, adorable, friendly and helpful cashier, Dana. It is so crazy out there right now with last minute Christmas shoppers, including myself, and she just made my entire experience in the store so wonderful. She made sure i knew all of the special freebies I could get with the items I was purchasing that I wasn’t aware of and even had no problem with me running to get those items during my transaction at the register. She recently returned to California and BOY is the Redondo Beach Ulta lucky!!! Thank you, Dana!!!

This is my local Ulta location, so I come here often. The staff is friendly, however whenever I ask about a product, they usually do not know what I’m talking about. It’s awkward when you know more about current beauty products than the staff. Also, this location is never in stock. They get stocked at the beginning of a product release, but once that stock is sold out, don’t expect to see it filled again for another 2 months or more. For this reason, unfortunately, I’m disappointed with this store.

This review is for the salon and more specifically for Jenn. She is an amazing hair stylist! She always makes me feel welcome and is always nice to chat with. Don’t ever let her go because if she does, then so does my business.

Extremely rude and unhelpful checkout agent/​manager. Worst ulta experience ever.
Went to long beach one on pch the customer service was excellent.

I love coming here to get my hair done. Jenn is amazing and really talented. I really trust that the color and style she recommends will compliment me. I strongly recommend that you come here and see Jenn. She is very personable and will make you look great!

A great concept, to find all your beauty needs in one place. My only issue is that they’re not always the best in terms of providing customer service. I could never find any help on the floor when I need it. I have to run up to the cashier and ask the person there to send someone to help me. The answer is usually the same, «please give me a minute to ring everyone up and I’ll come help you». Which tells me that they’re always short-​staffed.
The prices are also not always the best, it’s a bit more expensive than if you were to go to Target. But they do carry items that other places don’t carry (except Sephora). I love the rewards system, allows me to use points to pay for the more expensive items. Don’t like that they don’t let us use the $ 5 coupon we get in the mail for most of the items I want to buy.

This review is for the hair salon inside Ulta.
I was in need of a haircut (splitendsville) but hadn’t made an appointment anywhere, so I walked into the nearby Ulta salon hoping they would take me in as a walk-​in. The stylist that took me in understood me instantly. Thick curly hair needs to be cut dry not wet, so you can see what happens to curls as you take away weight from the ends (science!). She was about to explain her whole approach and why she cuts dry and my instant reaction was OH THANK GOD I found the right one. If you have curls ask for Jennifer, she’s got you.

I don’t know why there are so many bad reviews about this place. I walked in tonight about ten minutes before they closed looking for a contour kit. Not only where the employees helpful, one lady helped me find the contour kit I was looking for. The store was clean, employees nice, and I came out with exactly what I came in for.

I love coming here we get great facial treatment from Karen. My mother and I have been seeing her for two months now. Karen is very sweet and gentle to the face we love how are skin looks right after we see her!!! And for customer service and great suggestions is Janel who works at the Lancome dept. She has made me feel beautiful even on my worse days! Janel suggest great colors and great color match… Only bad thing about this location they have alot of products out of stock especially the Ulta products.

Love how I can use the $ 3.50 off coupon every time! Staff have always been friendly to me and never pushy. Sometimes the aisles are a bit of a mess, but it seems to be like that at almost every drugstore beauty place.
It’s also annoying how their items go out of stock quickly, and what’s on the floor is all they have. Their shipments come in every Friday, so of you want that covered Tartelette matte palette or so that gets sold out easily, come in Friday or the day after.

It is a real treat to have Sher give me beautiful brows and eyelashes. She has artistic skill that is accompanied by her kind personality. Sher gives great recommendations for skincare and make up without making you feel pressured. If you need a pick me up, treat yourself to lashes or brows or both via Sher. It’ll make you smile.

although the staff was some what friendly they were far from helpful.
I had to return a curling iron that i bought from them and it has a 12 month warranty.
The girl at the register just laughed when i handed my receipt and she said «this won’t even be in the system!». so she was no help.
the manager came over (who’s name tag was upside down, probably on purpose) and she looked at it and said «this was a special one time seller, we don’t have it anymore».
so she was «friendly» about it but did not offer any assistance, she didn’t offer to show other irons, she didn’t suggest she give me the manufactures number. she offered nothing.
so all in all, terrible customer service. ended up finding the manufactures number and they sent me a brand new iron for FREE!
don’t bother wasting your time here.

I have come to the location multiple times within the past month because every time I go they are out of stock of what I want and keep telling me to come back the next week.
I have been looking for the Urban Decay Moondust in Urban Cowboy and they haven’t had it this whole past month. And when I asked a lady if she could check back stock or something she said that they refill everything on Fridays and that I should check back the following Friday. When she walked away I saw there was a box of shipment left on the floor full of Urban Decay products and she didn’t even bother to look in it.
When I went to this location yesterday, I got there at about 9:57 and me and a couple ladies were waiting for the store to open its doors-​it opens at 10. When I went inside I went directly to the Lorac section because I needed eye liner. They were out black so I was going to look at the matte lip pencils. THEY WERE A MESS. They literally had JUST opened up and the lipsticks could not even be shopped.
I have been to many Ultas and this one just sucks. The employees here are rarely helpful. Things are messy. Don’t help you when you can’t find something.
It is very unfortunate this is the only Ulta in the area.

Horrible customer service! It has gotten really bad over the past year. The cashiers don’t talk to you, they talk to the people all around you but not you.
The brow bar people are snobs and will only be nice to you if you are dressed really nicely.
Today, I was made to wait over an hour to get my eyebrows done. They kept giving me excuse after excuse until I finally gave up because my time is valuable and I have places to be.

Honestly, I love the store. Great selection high-​end going down to the low. But since I’ve known by the reviews ppl been complain «Horrible customer service» I’ve guess not everyone or Everytime u will be lucky (opposite) to have that kind experience staff here most of them they’re lacking, bitchy, rude staff after I’ve been visit here many times now I had no doubt why so many people complain abt it!!!

Ulta has a way of taking my money all the damn time.
This specific location is my favorite. The girls are nice and friendly. The minute you walk in the greet you and ask if you need help with anything.
Everything is always neat and clean. No mess or empty shelves.
Ulta always sends me a coupon. This specific location always gives me the coupon back with a free sample. Awesome!!!