Massage Envy – Redondo Beach

I have been a member of Massage Envy for almost a year and it is well worth the monthly fee. I frequent the location on PCH and it is the best. Its located in a shopping center and there is always ample parking available. Upon entering the facility you are always greeted by the friendly associates. I have never had to wait to see my masseuse they adhere to the appoint times set so please be on time for your service. When they take you back to the area to receive your massage it’s like being transported into an oasis of relaxation. The beds are warm if you request and I have tried quite a few of the massage therapists and have been happy with them all. The staff does go out of their way to make your visit enjoyable. I can use my membership anywhere but this location has everything I need to have a relaxing experience.

Yes I purchased a massage, but I clearly declined the recurring package. Now I’ve just discovered that they waited a month and started charging me monthly.

Overall I enjoyed my experience at this location. The front desk staff was very friendly and helpful. After I filled out paperwork I was taken to a quiet and peaceful waiting room. The facilities were clean and calm. I was offered water or green tea.
I had a 90 minute prenatal massage booked with Shannon. I appreciated how massage envy utilizes body pillows and had me lay on my side so I never had to be on my back or stomach. The massage was relaxing and helpful and Shannon did a great job. I would recommend her to others for a prenatal massage.
My problem with massage envy is that I feel they cheat you with time. A 90 minute massage is actually 80 minutes with 5 minutes set aside in the beginning to undress and 5 minutes after to get dressed and go over anything the therapist wants to tell you. My therapist came into the room at about 10 after the hour so my massage ended up being 75 minutes exactly. With the intro price at $ 75, this means my massage cost a dollar an hour which feels a bit much. I don’t need 5 whole minutes to undress or redress. I wish the massages were actually 90 minutes. I have never been to another massage place that includes consultation in the massage time.
I was nervous after reading reviews that I would be pressured to do a membership at the end of my massage. However, all they asked me is if I was interested and when I said no, they did not push me at all. I was appreciative of this because there is no way a massage membership is in my familie’s budget. I would give a 5 star for my massage itself but for overall massage envy experience, I give 3.5 stars. I won’t be back unless I am able to get the intro price later on down the road.

Wow 5 months after all the cancelation paperwork, you are still charging me? Poor service!!! I want the money back…
This place is not worth it… Really look for another to get your massage done because here is a scam !!!

As with any massage place, it may take a few trials to find the massage therapist that best fits your vibe or needs. While the majority of therapists I have made appointments with have been skilled and talented in different ways, Andrew is by far my favorite. He is particularly skilled at applying the right amount of deep tissue pressure while keeping the massage relaxing overall. He has been keeping my neck and shoulders loose for many months now. The young ladies that work at the front desk are always extremely pleasant, helpful and patient as well.

Faith is awesome!!! Great massage and she listened very well. Look forward to the next time. The front staff was spot on with customer service as well.

Quality of therapist is poor. Maybe because California doesn’t reunite much schooling or any, but the flow was bad, inconsistent pressure, broke contact with me, sloppy in general. Very robotic front desk sales girls.
Not a spa experience, find a quality therapist and pay the slight acres for better quality

I walked a half an hour to get here for help with a torn miniscus before a long flight. No one called to tell me the therapist went home sick until 10 minutes after my. Appt time and after my husband had already gone in. Sure. They were really sorry and comped my husbands massage. But still. It wasn’t the most professional atmosphere even though everyone was really really sorry. I’m a member. My number is on file. You could have called!

After having a not so great experience here my first go around. I was pleasantly surprised when the manager for this location gave me a call and inquired about my experience. Thought it was wonderful how she wanted input so that she good better the location. She credited me with a free session to make up for my poor experience, which was very cool. The 2^nd massage was incredibly better and the masseuse was great. The front desk was more organized and knowledgeable and the overall experience was a positive one. Good job massage envy redondo beach.

Tory, this location’s business manager, is amazing. She went above and beyond to help rectify a bad experience I had and I am forever grateful for that.

My membership is in Cherry Creek, Colorado, but I have come to this location a few times. I have had no complaints in the past, but today’s session with Chu Chang was absolutely terrific and deserves a special note. I walked in with a stiff, sore lower back from overdoing it on cycling and running Palos Verdes hills as a weekend warrior. I usually ask for a relaxing massage, but Chu showed me on an anatomy chart the areas on which she wanted to focus, not all of which I would have asked for, and she was 100% right. I walked out of there with vastly improved function and feeling (and will likely run right out and do hills again…). I highly recommend this therapist; great result.

Seriously great location. This is the third Massage Envy location that I have been to and this one hands down blows the other ones out of the water, the reasons are 3-​fold.
1. Customer Service was outstanding, the receptionist, the massage therapist and even the general staff were all in great moods, they spoke in quiet relaxing tones and they were all informative and knowledgeable about their treatments.
2. The location was so clean and quiet. Other Massage Envy locations have super thin walls, I could usually hear whats going on in the room right next to me or if i’m close enough to the front desk I could hear every phone call, this was not the case here, the walls must have been super insulated, I couldn’t hear a thing which made my experience so very wonderful and tranquil, i felt as though I was the only person in there.
3. NO pressure atmosphere. The last Massage Envy location we went to had a prepared sales pitch at the end of my most relaxing massage, the last thing I want to do when I am in that relaxed state of mind is think about yet another sales pitch! At the Redondo Beach location this experience was very different. Instead of being pressured right out of the room, I was asked how everything was, if I had a good experience etc. then after about 4 — 5 minutes the receptionist asked me and my husband if we would be interested in learning more. Indeed we were and signed up for a 6 month membership!
I have a renewed confidence now in chain massage locations — thank goodness cause I definitely need a relaxing unwind every now and then.

Horrible customer experience. I was given a gift membership and an appointment pre-​made for me. When I arrived only until after was I told I would have to pay 40 dollars for the session. The rep at the front desk was adamant in that it was all explained prior but it had not. Extremely unhappy and would never visit again. Not a great gift if you have to pay for it yourself. Do not give gift memberships to anyone you love you may make them unhappy.

I’ve been here twice, and both experiences were great. I had an acne facial from Susan, who was super patient with all my questions, very gentle but effective, and gave me a lot of skin care tips to try to clear my skin. However, during my facial, in the room we were using, there was a constant clicking. We weren’t sure where it was even coming from, it sounded like a vibration from pipes or AC or something, which was fairly annoying and distracting, even with music on. I had a 60 minute massage from Veronica, who was also great. She was very open to my suggestions, concentrated on my problem areas, and made me feel very relaxed. I love the heating pad on the massage table, kept me very comfortable! Everyone I have encountered at Massage Envy has been very professional and courteous.
Other pros: Plenty of parking, everything appears very clean, flexible scheduling (made appointments same day), rooms private. In the past going to other massage places I could hear other clients talking/​moaning, which was distracting, but here I could not hear other’s experiences, which I appreciated. I did not have to wait for my appointments, I came in and was pretty much immediately taken into a room (after filling out paperwork).
I purchased a membership and I’m looking forward to getting monthly facials/​massages. I do feel the prices are slightly higher than I would usually go for, but the environment and the staff are so nice that I feel its worth it. They politely explained products that may assist with my skin care but were not pushy. Other places I have been don’t compare.
Edit: Be sure if you get a membership that you understand the terms. The person that sold me mine told me the first month is like a «free month» and they wouldn’t charge me until next month. What they actually mean is that you get your services the first month at the member rate, which you still pay, but the fee for the monthly membership $ 59.99 doesn’t get charged until the next month (then you get your monthly massage or $ 10 facial). Please be advised as well that their memberships are for a full year, so if you can’t commit to that, I probably wouldn’t sign up. You can ask them to «freeze» your membership for up to six months, though.

1^st time here this past weekend. Booked a couples massage the same day which was great because it was hard to find a same day appointment. Both massage therapist were great perfect pressure and always asking if we felt ok. Receptionist at front desk was also helpful and a great sales person if my husband was not there I would have totally bought the monthly membership lol. I will be coming her again whenever I feel stressed and need a same day appointment!

I have to say I was a little worried coming here after seeing the reviews but I had a good experience.
The good:
Mariah (sp) at the front desk was super helpful and nice.
The spa was clean.
Casey (sp) gave a fantastic deep tissue massage.
The bad:
The annoying sell you get at the end of every Massage Envy massage… but that’s a corporate mandate!

I’m a little stunned by so many bad reviews for this location, I really like them!
My friend and I went to get a massage as part of our «girls night out» relaxation/​catch up day. The front desk person will always try to sell newcomers on the monthly packages for massages and we signed up. I’ve been through 4 different masseuses there and I have learned Faith & the Asian woman (I forgot her name) are the best! Though they are mighty petite, they give a great deep tissue massage that doesn’t leave you extra sore after. Faith specializes in relaxation and she does a great job. My last session, I purchased a sugar foot scrub and surprisingly, my feet were smoother. I would say better than getting it done at your nail place.
I can also advise my friend has been getting prenatal massages and she couldn’t love her person more.
I highly recommend getting a membership because everyone deserves a professional massage once a month! Yes, you can get massages for cheaper elsewhere but the environment and professionalism here makes it all worth it. Just don’t book with Faith when I do, she’s my gem! Hehe.

Sorry for my delay in responding. I did speak to a manager and they did connect me with a different therapist. My contract ends in January in which they would not let me get out of it. So if I was bound to the contract I will continue to get my services until January and at that point I will not be renewing my membership with Massage Envy. When I went back even though I had a different therapist as I was going to my massage room the other therapist that terrified me was standing in the hallway. That was unacceptable. I understand that I signed a contract but your company will jeopardize your name to hold someone to their contract is a extremely poor business practice.

Got a gift certificate for a free massage here. The masseuse was amazing, she did a prenatal massage & it felt SO good! Very relaxing.
They did screw up the day of my appointment, but were able to accommodate me so I could go at the same time as my friend.

Avoid this place.
I booked a 90 min session for my husband and I and only received a hour. Therapist left the room without letting us know that she was done, so we sat there waiting for 20 min. We both requested the same massage for full body, which he did not get a scalp massage and I did not receive a foot massage. Long story short. Worse experience ever and will not go back ever!
Would I recommend this place to friends and family? NO.