Macy’s

horrible horrible horrible customer service AFTER you purchase a high ticket furniture item.
Good luck trying to call in and get someone from overseas or in florida… and thats after you have to push through a grueling automated system that bounces you through multiple hoops before it send you to the wrong department over and over — -and they sprinkle this pain with advertisements to further annoy you. Unbelievable.
I would prefer a busy signal… this would be a much easier way to tell customers that Macys does not want to speak with them.

I called today and I was answered quickly by Mathew in the men’s department he was of much help locating the size, color, and style of shoes that I was looking for… he was busy but always had me in mind he went above and beyond I appreciate his knowledge saved me a trip of going to the wrong store…
Thanks keep doing a good job

Kiana in the INC department is amazing. She is so friendly, very patient, and very knowledgeable with the stores discount, return, and transaction policies. I’m so extremely thankful that I got her today

The worst customer service. Go to another Macy’s. Every single person in every single department is miserable and unfriendly. They truly lack customer service.

I had the worst shopping experience at this location. The shoe dept employee & her manager unprofessional & no customer service skills… I had to ask for the manager’s manager in which she was listening & professional & went the extra mile to assist me with a return I purchased online. I see why this location only stays in 2star treatment. The 1^st manager could have done the same instead of arguing with me making me more frustrated opposed to listening to the issue and resolving it. His manager had to do his job. Disappointed I had to go through 3people to be treated with dignity & respect actually 4 because I called Macy’s online customer svc dept. who was great in assisting me while I was in store & to the shoe dept employee all she says is I don’t make the rules & rolls eyes… is that how Macy’s trained you to treat customers smh.

The associates here are a pain in the a**. I really want to like Macy’s but its very difficult to shop in the fragrance sections without being hassled by sales reps. They are overly aggressive. Tell them you are just browsing and they still bombard you with questions. There is some help in the clothing sections but not much. Its a nice big store but customer service is just o.k.

I never feel welcome here. Went to the MAC section today and all of the employees were scurrying around. I would ask one a question, then they would leave. This is the second time this happened. I think they are biased towards those who don’t wear makeup.

Have tried to like Macy’s but it always seems to disappoint with poor service and selection. I guess it’s okay for some things but any time I’ve gone there for men’s clothing or a gift for someone there is limited selection of top brands and normal sizes. Parking at Del Amo store can be a challenge.

I’ve been here several times to size my watches. Yes I have a watch fetish :) Always have had fast prompt service. I do a lot of online shopping so when I do come in to get a watch sized they do require your receipt of purchase. Whether it’s the paper receipt or email you do need to show it. Never had a problem here. It’s also directly connected to the mall and the food court is just a few steps away.
Parking is never a problem. Huge parking lot.

Beware! Had my shopping bag stolen today! I had bought a t shirt and then tried on some shoes and my t shirt I had bought at Macy’s few minutes prior was stolen. It was a Star Wars t shirt.

Tis the season for crappy service?
Maybe they’re all new hires. I’ll give them that.
The training process needs to improve here. Four out of five of the floor staff members had no idea of what they were doing or how to perform simple tasks.

Due to the fact that I love the cold, I’ve been neglecting my winter wear for the past seven years. At long last, the jackets that I’ve worn sporadically in that time have wasted away. So now I ventured into the galleria, looking for some new jackets.
Banana Republic and Express did not have what I wanted, so I came to Macy’s. I bought my watch from here, and I bought a previous fling some jewelry for Valentine’s Day from here, so I know this place is well stocked.
Sure enough, I found the perfect jacket. It was slim, solid colored, and fit me perfectly. When I went to check out, I found out the item had a deep discount.
They have a rewards card that they share with drug stores, mobil, and other companies. I signed up for that (eh, why not?), and was on my way.
They actually have very good sales right now. I will be back to take advantage as I shop for holiday gifts. I think this year, I will give away something other than gift cards.

I feel as though every experience I have with Macy’s is horrific. They are never any reps on the floor to help people purchase items in store (I walked around this luggage department for about 10 minutes before I decided to leave and just shop online), the store clerks do not seem educated on the products and policies nor are they willing to go above and beyond to help (the blank stare is the worst). I constantly find myself wanting the level of Nordstrom Customer Service, which I haven’t received here. While Nordy’s may be more expensive, I don’t leave with a hernia. 10 thumbs down.

I went to Lancome counter to buy foundation. Jessica Burns who is a Beauty Advisor helped me to choose my color. She is very friendly, patient, and kind. It was very nice experience for me.
When I go back to Lancome, I am definitely looking for Jessica.

Seriously worst service ever. I was trying on a dress and no one offered to help it was 10
Minutes before closing. Because no one offered to help it took me longer to find dressing room and try it on. They said they were closing but didn’t make it clear to anyone all registers closed at 7pm. Once I finally found a checkout everyone Rudely said Um we made announcements were closed now and you can’t buy anything. I wasn’t the only surprised one since about 8 other people were trying to find an open checkout. Not only is it bad customer service it’s also bad business. The store lost a lot of sales from customers because hey couldn’t bother to have even one register open slightly after closing to help the last customers. Never coming here again and calling corporate.

Came here for their one day sale to stock up before I move. Scored some fantastic deals.
The negatives of this store are generally slower customer service and the store looking like a FEMA disaster zone.
However, the one plus is Ron in the men’s department. (He is the opposite of the type of slow customer service you usually get here.) That guy is a class act and always willing to help however he can. I’ve been shopping here for years, and he sold me my first suit when I was about 10 years old. Macy’s would do well to hire more people like Ron.

Really depressing rundown Macy’s. Very hard to find an employee to check out in petites/​lingerie area. Difficult experience in cosmetics. Employee not knowledgable and rang up wrong item. Didn’t understand what Apple pay was — so not properly trained by store. It’s a very dirty, run down forgotten store. I just wanted to get out of there.

Shoes on display looked used-​gross (see picture).
Cosmetic section was unhelpful. Not once did anyone ask if we needed help. In fact, as I was walking past one of the cosmetic aisles with my family, an associate (see picture) who was talking to another associate walked in the middle of the aisle, cutting me off. His fellow associate motioned for him to stop moving in order to allow room for me to pass. As I squeezed through I overhead him say to his fellow associate, «She was in MY way.» So, not only unhelpful but also rude.
I think they should take a wrecking ball to this Macy’s and just put it out of it’s misery since I’m not the first (nor the last) who has had a negative experience at this location. Sad.
Bottom line: do not shop here.

I came into this store on a Monday afternoon to buy a couple pair of shoes.
I found a pair I liked in the men’s depth. Waited and looked for someone to help get my size. And waited and waited. I figured 15 – 20 minutes was as long as I could wait. If they don’t care about my business any more than this I’ll head down to Nordstrom.
This is my last visit to this store.

I like Macy’s. They are competitive and have awesome deals/​coupons. All Macy’s seem to have a different feel. This one is 3 story with access at each level to the mall.
Pros:
Good selection for kitchen goods and bedding
Larger selection of middle aged wormen’s dresses and clothing
Good deals in jewelry
Staff helpful and actually available to help!
Larger men’s section
Helpful staff for using Macy’s coupons
Cons:
Less selection for younger/​working women’s clothing
Shoe department picked over
Messy dressing rooms
Small variety of purses