Sound Credit Union

I started with the Credit Union when it was Telco and then became Watermark. I have been treated very well by everyone I have contacted. I love the online banking and also have gotten great service on my home mortgage. I have visited the Redmond and Shoreline branches. I have gotten very good service by phone and mail deposits to Tacoma. Keep up the good work Sound Credit Union.

They have always been very helpful. They had no problem notarizing, free of charge, some complicated documents for me. They made it easy.

I opened an account with Sound CU when I first moved to WA because I could easily transfer funds from my other accounts out of state. I later added an HSA when I switched to a high deductible plan through my employer. However, I quickly came to find out that their hours were extremely limited, and they had crazy fees. They had explained everything to me, and I agreed to it, but it wasn’t until I was in the cycle that it hit me how horrible they were. They have a minimum balance of $ 50 and then if you go below they charge you to transfer from your savings to cover it. It’s as if they found a way to collect overdraft fees even if you have opted out of overdraft protection. If your account remains below the minimum you are also charged an additional fee. Further more the Redmond branch was never open when I needed them to be. They closed at 1pm on Saturday and by 6pm on the weekdays. I understand that bankers used to keep very limited hours, however nowadays I expect my bank to be available when I’m not at work. Closing at 6pm didn’t even leave me enough time to get out of work at 5:30 and get to the branch before they closed. I shouldn’t have to take time off work to manage my money.
I agree with other reviews that the staff in Redmond is very friendly, and easy to work with. They had a work around for the fees, which just confounds my issues. I don’t want a bank that has to work around their own fees. Just do away with the fees.
I also agree that the customer service over the phone is rude and condescending. I called today to determine what the total contributions were to my HSA before closing it, and they were completely rude. It was a chore for them to get the information I was requesting, and they seemed more concerned that I owe them $ 4.00 due to the fees so that I can completely close out the account.
I would go to a bank before I would go to Sound CU. Don’t get swindled! Don’t get drawn in just because they have nice tellers. Don’t just sign up because they do the Credit Union Sharing either. You can use the credit union sharing without having an account with them, if you can get there while they are actually open.

Great Staff and excellent service everytime. This is the bank I use to deposit checks and cash for my BECU account, very nice to have shared banking.

Customer service by phone you are calling Tacoma. The people who call themselves customer service representatives are rude and condescending. They certainly do not care for any issue you may have or even go out of their way to make things right. The staff at the Redmond office location however are always nice and helpful.

I’m a BECU member. I asked the Safeway BECU to transfer some funds to a TAPCO CU account. BECU said, «We are unable to do that but the Sound Credit Union across the street can do it.»
Despite my frustration, I walked over to Sound Credit Union, I described my situation. The Sound CU staff/​member said she wasn’t sure BECU’s report was accurate but that Sound CU could promptly transfer the funds.
Three minutes later, I was on my way, funds transferred. This is a Sound Credit Union branch. I wish my credit union branches were so sound. I’m not a Sound CU member, they still treated me better than my CU treats me.