Petco

I don’t know if I have just a ton of stuff to say about this store. It’s a typical PetCo but I am a little concerned at how dirty the store was. I know that it’s a pet store, but I don’t feel encouraged to buy my dogs’ food somewhere that feels dirty.

This review is mainly for the grooming department.
I take my small chihuahua here to have a bath, get his nails trimmed, and have his anal glands expressed once per month.
I brought him in frantically one afternoon because I had just adopted my dog and he would not stop licking his butt! I thought something was wrong but after research found it was likely his anal glands were full.
When I walked in they were very nice and one of the groomers (Hope) examined his glands and let me know that they were very full. She explained how often they needed to be expressed and even how to do it at home, if we found my dog was aggressive. I had to go home to get his vaccinations, when I arrived again she took him back and expressed his glands. He felt much better.
Ever sense that day I’ve come to Hope to have him cleaned up. She is very patient and gentle with him. She always suggests new ways we can make the process more comfortable for him.
He is still getting used to human interaction and she is always patient and updates me with how he did that time. She seems to treat him like one of her own pets and I appreciate that.
I’ve always had good experiences with phone support while I’m making appointments and all the groomers and other associates are very friendly.
This store does not have a huge variety of anything. I’d say it’s the convenience store of pet stores. What you will find, though, is low associate turn-​over rates which means you often get to speak with the same person again. Very friendly associates who often ask if you have found everything ok and can make suggestions when they don’t carry a certain product.

Standard petco, when I come to these places It’s for either fish or fish related products. Or for dog grooming. This location was still rumored to have a saltwater section so I went to check it out! Hmmm not a single reef tank here. Just some live rock which they don’t even sell here. Their prices are very cheap compared to local saltwater competitors. Makes me wonder what quality of saltwater fish you’re buying. The freshwater selection is similar to other locations. For basic hardy fish petco does the job (platies, swordtails, mollies, tetras etc.) but they lack that unique aspect! They sell Oscar fish wayy too young. Three stars for a clean and organized store for all pet needs. I’ll get dog and fish food here but that’s it.

I have been taking my Border Collie «Luna» to be groomed at Petco in Redmond since I rescued her 8 years ago. The day I rescued her I stopped there on my way home to bath her before I came home. That was the day we met Julie the groomer for the first time. She is amazing. She grooms Luna every 12 weeks. We do volunteer work and visit the elderly in an assisted living home in Seattle twice a month. Luna is well trained and very loving. Julie is so good to her and does a lovely job and i have peace of mind leaving her there! Give that girl a raise! Thanks Julie!

Not a great store but fine for run of the mill pet supplies. Bathrooms are some of the worst I’ve seen anywhere. We come here because it’s close and convenient, not because it’s a great store. Be careful buying fish here. Got all my fish from here within the last couple months and had to deworm them already, and they really needed it! I don’t feed them live food either.

This review is for the grooming department.
This was the worst dog grooming place ever. Their customer service was horrible too.
I cannot recommend this grooming place to anybody. It’s hard to give them even one star.
We asked them a nail cut for my dog. First comment we got from a person seems like a manager was whether my dog is aggressive or not, whether she will get nervous and bite. Should have known that point we should have walked away.
The manager left, do not know why she left after she asked us a bunch of questions. Another person took my dog and we went to the store side. 5 mins later we heard my dog’s scream and saw groomer was looking for the manager. We went back and saw my dog bleeding… She cut her nails way too deep.
The groomer goes my dog moved. She said she tried to put stuff on my dog’ s nail to stop bleeding but she said my dog was trying to bite her. So I put the stuff to my dog who was shaking and scared. A whole this time the groomer did not even say sorry or apologize for anything. All we heard was my dog moved and now my dog try to bite. I was like you are a professional groomer and get paid to do this and you never had a dog moved while you are cutting nail or grooming?
A whole experience was terrible. Not friendly at all and they do not even seem to like dogs.
I recommend the one at the kirkland close to Costco — their grooming dept is much better than this one.
Awful experience.

Came in to look for a Spray Bark Collar. A manager, Becky, exceeding our expectations, very knowledgeable and helpful. We would definitely come back if we need anything for our dogs.

This is your standard, run-​of-​the-​mill Petco. I stop by once or twice a month to stock up on cat litter and cat food. I wish they had more natural/​grain-​free food. One of my cats loves the «Best Feline Friend» tuna and pumpkin food which I have to trek across town to Mud Bay in order to pick up.

Groomers are great. Julie, Ana and team really build customers for the long term. The store itself is meh. We find the food and the eventual toy or gadget but otherwise need to go to a Petsmart or buy online.

Always sad when I go to their saltwater department and see fish with fin rot and half dead anemone’s from improper lighting (hint, don’t buy a white anemone or one gaping open). That said, if you get a fish or coral there, it’s probably pretty well bulletproof if it’ll survive in their tanks.

Julie took excellent care of my 9 month old Malteze mix. I am very pleased & will be having her groom him every six weeks. Also am very pleased with Becky for obedience training. All in all the Redmond location is as good as it gets. Josh, one of the retail employees is as helpful as can be. LOVE THIS PLACE!!!

Our 8+ year old poodle has only been groomed the RIGHT way at this Petco grooming salon! We had tried others much closer to our home, but were never happy until we found the Redmond Petco grooming salon.
PLUS, Julie and her staff have never been anything but friendly, helpful, honest, and professional with us.
For those rather important reasons we will continue to bring our beloved little 4-​legged family member to this shop forever!!! Thank you guys for all you do for us!

This review is for the grooming department. I have heard that you should avoid any grooming at Petco, and for whatever reason I decided to ignore that advice. I took my fluffy ridiculous amazing pomeranian in for grooming, and was at first confused that everyone working in the grooming department appeared to be about 14 years old. I spoke with the girl about getting my dog a bath and a teddy bear haircut, and asked her if the hair could be longer than a typical teddy bear cut– basically, just an all over trim. She seemed to think that would be no problem at all, so I left my baby there for a few hours.
When I returned, the girl I had spoken with made eye contact with me, then ran to the back. It was like she was either hiding, or excited to bring my dog out. Another girl eventually came out of the back and very timidly approached, and asked if I was here for Cookie. I said yes, and she started to ring me up. She then went back again, and this time brought Cookie out– who was shaking and completely shaved. She asked «what do you think?» and I was just speechless. I have no idea why I paid for whatever the hell they did to her, I was just in shock; I paid and left and will never return. (And yes, Cookie’s coat did grow back into its full ridiculousness, but it took a few months!)

_​_​_​_​_​_​_​_​GROOMING ONLY_​_​_​_​_​_​_​_​_​_​_​_​_​
Petco Redmond’s grooming department seems to have hired either extremely apathetic employees or passive-​aggressive/​angry employees who seem quite stressed out when dealing with the dogs and with the customers. My dog deserves much better than this and we will not be back.

They had kittens in the store today!

They are really wonderful here. They always come right up to my dog and offer him a treat or cookie of some type. There are always plenty of staff and the selection is pretty good.

*******************Review for Grooming Dept. ONLY*******************
After I adopted my dog 2 years ago, we always take him to Petco Groomers every few months. To do all those things we don’t want to do, like get his teeth brushed, or trim his nails, etc. We can brush him and give him a bath at home (and we do).
We used to always take him to the University District Petco. Even though my dog hated it. He hates the Vet too though. He is a rescue dog, who has obviously had some bad experiences with Vets, so any place with Kennels, strangers, and the like he is going to be scared of. We never had any problems at the U-​District Location though. He was always done earlier than we were told, and he was clean, and his nails were trimmed.
We took him to the Redmond location because it’s close to our new apt. I had heard horrible things about this locations Grooming Dept, but I was so desperate to get his nails trimmed that I forgot.
We were told it would take 2 hours, when in fact it took 3. When I finally picked him up, they told us they couldn’t cut his nails. WHAT!!! That is the only reason I took him there! They said he was too scared, and peed everywhere, and tried to bite them, and apparently it was a common occurrence because it was in the notes. First off, in the multiple times I took him to the U-​District location, they never once told me about this, so I wasn’t aware that it was a problem, and secondly, his nails were ALWAYS trimmed. You are a groomer. You should be used to dogs trying to bite you, or peeing on you. You are a stranger, who leaves a dog locked in a kennel in a foreign place for 3 hours and then you try and clip their nails. What do you think is going to happen?
When I complained about this, the girl in the Groomers Dept got the manager. Why, I still don’t know. I had said everything that needed to be said, I never raised my voice, I wasn’t rude, and I never asked for a manager. I simply stated that they had wasted my time, and didn’t do the one thing I paid them to do. I told the manager the same exact thing as well. She was obviously annoyed with having to talk to me as well, and knew that there was a problem with the grooming Dept. I apologized multiple times for my dogs behavior as well. But it’s not my dog’s fault. He isn’t an aggressive dog, he was scared.
I will continue to buy food at Petco, because they are close to my apt, and they have good prices on the Natural Balance food we buy, and everyone else who works here is very nice, and helpful. But we will not be using their Grooming Dept. ever again. Because they are useless.

I love this store — but it’s not perfect. First, the pluses:
–their grooming dept really IS terrific. Julie is wonderful with dogs. My beast-​dog is rather anti-​social, but she warmed up to Julie immediately. And Julie totally knew the correct cut for my dog’s breed standard. Surprisingly, my dog wasn’t stressed out afterwards, too. Bonus.
–my kid «won» a goldfish in a school lottery, and the fish grew progressively bigger at our home over time. We upgraded to progressively bigger goldfish bowls, but I seemed to us that there wasn’t enough room in the bowl for the fish to comfortably circulate. We went to Petco for advice where we were told that the fish really needed a tank. I didn’t want to invest in such a thing, and my kid was really upset, not wanting «Rex» to live an uncomfortable life in a too-​small bowl, but not wanting to give him up, either. The nice Petco people said that they regularly «adopt» fishes that people can’t keep, and they showed her the huge tank that they’d put Rex in. My kid felt better, seeing all the room and hearing of the care Rex would receive. And she was assured that there was a good chance someone with a tank would adopt Rex, as he was a healthy and hearty looking fish. She wanted him to get a good home. So she gave Rex up to the Petco people. A few weeks later, he was adopted by another family. Kudos to Petco for having this kind of «rescue» program for fish. I thought that was really great of them.
–the store is always clean and well-​stocked, and I’ve always found the staff to be knowlegeable in their products.
–today we had the beast-​dog photographed by a photographer who comes by the store every 3 months or so. This photographer is from the Picture People company, and I’ve had dreadful luck with this company (see my review of their Lynnwood store and our family’s experience there), so I didn’t have much faith that this photo shoot would go well. Also, beast-​dog doesn’t know basic commands like «sit» or «stay», and is an eccentric rescue dog, so I KNEW she wouldn’t be compliant. So I was shocked when I saw that the vast majority of the photos taken were outstanding. Literally, outstanding. This photographer — Amanda — was stellar. If you get the opportunity to have your pet photographed by her, jump at the chance. Man, she is a miracle worker, to get so many amazing shots of my pooch!
Okay, time for the store’s drawbacks:
–I’m not crazy how the groomers require 4 hours or so to groom your dog. I wish the time frame was 1 – 2 hours. I think it’s stressful for some dogs to be there for such a long stretch of time.
–a few times I was in the store, in the back, in the fish department (when we had beta fish), and I needed assistance, and there was noone to be found. More than once, I needed to walk the store, looking for someone to help me.
–the store front is problematic in its design: if it’s busy there, there are long lines of folks lining up at the few check-​out corners. Add in to the mix the dogs they have with them, and the many free-​standing bins up front of toys and bones, etc., and it can be a veritable obstacle course, as the lines need to weave around these bins. Oh, and add to the mix the occasional «event» (i.e., photo area set up with Santa — by the FRONT of the store!), it can be really, REALLY challenging and trying. I do NOT like going to the store when it’s busy. It behooves one to go during off-​hours.
The store’s positive aspects far outweigh the negatives for me. I’m giving this Petco a solid 4 stars.

We had recently moved to the area and decided to take my Husky/​Lab to the groomers for a good bath and brush. In the past, we had always taken him to PetSmart and they only charged me $ 34.99. We called Petco and they quoted $ 35-​$ 55, and I figured it would be closer to $ 35 since that is what their competitor charged. Well, when I picked up my baby, I got a whoppin’ $ 55 bill, just for a bath and brush!
We questioned what they did extra to charge more and one of the girls said she used to work at PetSmart and they did nothing different in their B&B process. Another outspoken groomer went on a ramped lecture, not allowing me to say a word, about how she does not work for PetSmart so why would she know why they charge less. She said that the store and corporate is not going to change their pricing for us. She was very rude.
We then spoke to the store manager, who called the closest PetSmart and confirmed they would only charge $ 35 for our dog. And the Manager happily matched their pricing!
All in all, I was very happy with the way the store management handled the situation, very polite and understanding. However, the groomer was beyond rude. When I went in to give them a tip, they would not look at me and were talking sh! t about «uninformed customers» and «taking advantage.» Not sure what their deal is, they don’t set the prices so they shouldn’t take my questions so personally. I was just trying to get a fair deal. In the future, they should let the management do the talking.

I take the dog (Mannfred) there every week for his «spa» service.
Great service, they are part of the family now. Been going there for almost 4 years every week!
They take amazing care of Mannfred. I have seen every type of dog there getting groomed. Julie, Trish and the the whole crew are amazing.
I used to be afraid to take my pets to Petco for grooming but I was mistaken for sure!