Eastside Dog

I do not write reviews on Unilocal ever — I actually cannot recall if I’ve ever written one however, I felt compelled to review this place as one of the people who runs this store, perhaps manages, owns or whatever, was without a doubt one of the most helpful human beings I’ve ever come into contact with. She would literally go above and beyond just to answer a question of mine — I had one question about a frisbee and then another about a dog food and she offered to help call other pet stores one time when I was not near her store just so I could find a store with this certain dog food with ease. I forget her name but she is why I am writing this review on a Saturday night hahah! I will be loyal to this store based on the outstanding customer service this person brought to the table.

Eastside Dog’s aisles are crammed and they clearly need a larger location. BUT they have everything you need AND want, and of course the things you didn’t KNOW you needed or wanted.
The two ladies providing customer service were helpful with directing me through the litany of items to find something similar to another product I had purchased elsewhere for my dog. Although they didn’t have the same item, they had plenty of other holistic and all-​natural items I was pleased to purchase.
So, why not five stars? It’s in Redmond Town Center, so of course parking is not great and I think I may have a hard time «re-​finding» Eastside Dog if need be. Secondly, the sticker prices provided me with a little bit of sticker shock; I left with one bag of stuff including a wool sweater for a large dog for $ 170.

Some are calling it upscale, which is true in that they tend to only carry higher end/​higher quality products. Their prices are always competitive with Amazon though, which is no small feat for a local store! Prime card discount on toys.

From someone who has worked in customer service and dealt with the full spectrum of personalities and the general public, I can definitely understand why it’s hard to find enthusiastic sales people in stores anymore. That doesn’t mean I don’t go searching far and wide to find it though! Consider Eastside Dog to be the jackpot. From the moment I met Dawn, she took a sincere interest in getting to know what kinds of products I buy for my Kerry Blue Terrier. She made special orders for me and called to followup on updates with delivery of my requested goods… and on the day of my pickup, she met my dog, showered him with affection and treated us like the center of her universe. I will HAPPILY give my business to places with folks like Dawn who show the customer that the art of SERVICE is still very alive. Thank you!!!

Very cute and super friendly place! I got a very good deal on Primal foods as well: D

I love this store! It is situated in the Redmond Town Center just a block off the main road. We just recently got a puppy and needed a bunch of stuff for her so we decided to give this place a try. The store was fairly large sand had everything form homemade treats to any kind of dog toy you could imagine and everything in-​between.
We ended up getting a new leash (there were about 15 options not including the different color options), water and food bowls, a couple toys, an engraved name plate for her collar and a few other smaller things. Most of the prices were pretty good and we had no problem paying for them. The only thing I thought was overpriced was the beds. They had beds for $ 200 which I thought was excessive. I didn’t get to check out the food or their prices but they had a lot of specialty food choices.
The staff was very friendly and a salesperson came up to us right away, asked us what kind of dog we had and how old and immediately started showing us a few options for her. She wasn’t at all pushy just informative! I will definitely be back as there were so many cool things in here for our dog!

They have a great selection of high-​end pet items, but I’m never going back because of the staff.
They’ve always been brusque with me, but I can let that go. But the last time I was there a woman came in and was asking some questions about pet carriers. She was worried because she needed an airline-​approved one and didn’t want to get turned away from a flight with her pet. The staff members were chilly and unhelpful, and treated her as if her totally reasonable questions were stupid.
When she left they spent several minutes loudly discussing what an idiot the woman was and generally being offended and rude about her asking questions.
Since apparently we’re not meant to ask staff members questions, I’ll do my shopping on the internet — it also can’t answer my pet supply questions, but at least it won’t talk smack about me after I leave.

I have a 5 month old Golden — I will probably NOT do business with these folks again because of their return policy. Too bad because I liked the place. I purchased breath gel for my puppy at 32. oo dollars. Stupid me, I took the word of the salesperson who told me it was a wonderful product. When I got it home I found the 2ND ingredient was GRAIN ALCOHOL! I went in the other day to buy some treats and asked if I could bring it back and get store credit since I did not save the receipt. They said a flat «NO».
SOOO I handed them back their stuff and went a few blocks down to MUD BAY who always (they informed me when I told them what happened) give money back with receipt and store credit without. What I found unappealing with Eastside Dog is that for 32 bucks they don’t seem to care about any future business on my part, which will be substantial given the fact that I hope my puppy lives to a ripe old age… (did I say that their label clearly stating their name and price is on this caustic product?) I’ll not go back…

I wish this place were in a more convenient location. Redmond Towncenter is really not a place I like to drive to when I need doggy gear and food.
This place has a lot of stylish gear and beds! Tons of good food for pets that you can’t find at a Petco or Petsmart. Pricing is about the same as All the Best Pet Care. Unfortunately, since I have membership there already, I really didn’t have much incentive to start buying here.

This is a nice upscale pet store in Redmond Town Center. There’s a good assortment of better-​quality items (leashes, toys, etc) that is fairly fashion forward. The prices are toward the higher end, but not ridiculous, and good for the quality. There is a sale section that is worth checking out.
The staff are friendly and helpful, and will offer treats to your dog and help guide you to whatever you need. They are careful to ask about allergies before giving your pet anything.
If you’re looking for basics, or to stock up on food, this is probably not the place. But if you want a nice tartan leash and collar set, or a gift for your favorite pet lover, it’s a good bet you’ll find it here.

Great local pet store. Tons of treats, leashes, clothing, and accessories. Really nice staff.

This is probably the best pet store around Redmond. The person in there was super friendly and gave a lot of super helpful tips. She even saved us 100 $!! The quality of stuffs bought here is undeniable. I can totally see myself frequenting this shop.

My go to pet store for my 4 dogs. High quality products and friendly knowledgable staff. Buy 11 bags of dog food get one free keeps me coming back! Load zone parking out front is always open for parking and makes for quick loading of several large bags of food!

Yes, this place is a bit «upscale» as people would call it, but they sell the best quality dog food, snacks, and toys for your dog!
I came in here one day after visiting Redmond for the first time, and the people in the shop were friendly, helpful and gave good recommendations for treats for my dog.
I recommend this place if you’re looking for organic treats for your dog, as they have a wide selection of them.

I shop here primarily because the dog food I buy is cheaper here than at it’s competitors. K-​9 Naturals raw frozen dog food.
I also get my bones here and they are also cheaper than the other places I go.
They have some dog clothes and toys I have purchased and I would say they are average priced for those types of items. However I like the quality of brands better than other places.
The ladies are always nice but I think they may have a high turn around for employees.
Once in a while they have a sale. discount section which is full of good deals.
They have high quality dog treats too. I’m pick about treats since I think most treats even at the fancy places have flour and just garbage ingredients. This place at least has 100% meat and veggie treats.
Overall I think it’s a convenient location and good place to get my essentials for my pets.

Great selection of unique & excellent items for our dogs. They had a great selection of Seattle weather type coats, and other cool accessories. This was my first trip here, and the service was not that great. Store workers did not come out from behind the register, but perhaps they were working on an important project. I’ll see if the overall experience improves next time.

Hoping to get a puppy one of these days and I have been keeping my eye open and doing research so I decided to check out this store.
I had a nice chat with a later in there who was a brand rep and doing some tastings of pet food. Grabbed some info from her and looked around. I had just come from REI and saw a lot of the same products in there so I was curious about how much they were.
All I have to say is I cannot BELIEVE how overpriced this place is. Literally can get some of the same dog wear across the street for a MUCH better price. I would never shop here if I had a dog, but apparently it is one of those «upscale eastside» shops. But reading some other reviews, I am not the only one who has noticed…

Lots of good doggie or kitty snacks as well as toys for your pets!
If I were someone’s pet, I would be super happy just walking into the store.

I went into the store about a week or so ago and this lady helped me and she was very knowledgeable and seemed like she really wanted to help. I had a ton of questions for her and she answered everyone of them. Its nice to be able to go into a pet store and ask questions and get all your answers from one person than to be passed around to a few people.
Every time I come into the store I can’t help but spoil my dogs with treats and toys.
They also have a great selection of dog food. They will give you samples of dog food even if they bag isn’t open. I love that I can come here and be able to get a sample of something for my dog before buying a big bag of it.
If you have a dog or cat you are missing out if you haven’t taken them here yet.

My sole reason for loving this place is that they carry Ruff Wear. I have an «adventure pup» and she needs some gear for our more advanced outings. Ruff wear is my favorite brand and it’s great to find a shop that carries a good selection OR that can have it ordered.
The ladies who work here are attentive and helpful.
The only reason I knocked it down a star is that some of the stuff is ridiculously overpriced. Don’t get me wrong, my dog is SPOILED rotten. However, I draw the line at $ 200+ for water/​food dishes…