Elan Redmond

I have lived here for almost 2 years. Love the location being close to restaurants and bars. Walking trails are awesome during those sunny days. Élan is always kept clean and management is friendly. The Hub space downstairs is great to hold big parties. Being in a one bed, one bath, I have plenty of space and storage.
Biggest issues I have had is that the parking stalls are super small in both resident and visitor parking. I have a compact car and I can barely park it in a compact spot. During the summer months, the building would get very warm. I had to purchase an AC unit for my bedroom which increased my electrical bill by $ 100 each month.

Prior to moving into our Élan Redmond apartment unit, we were apprehensive about downsizing to an apartment after many years living in our own home. We weren’t sure how well we would adjust to urban apartment living. The friendly staff, friendly neighbors and a convenient location made it a positive and easy move for us. I’ve tried to discuss the issues brought up by other reviewers, from our perspective, below:
STAFF– The Élan Redmond has a helpful and courteous staff. We love our unit and the sense of community in this building. Erin has trained her staff very well. Whenever any issues arise, Erin, Janel, or Jose respond immediately and they have become friends. SERVICE is their top priority, from our experience.
LOCATION — This complex is close to everything; Redmond Town Center, buses, restaurants, grocery stores, bakeries, nail salons, the Farmer’s Market… It’s a 15-​minute drive to Seattle and 20 minutes to Issaquah. MSFT is 10 minutes away. We can walk to almost any service we need.
NOISE LEVEL — If you want a suburban environment, this is NOT for you. If you want an urban location close to serves, expect to have urban noise. We adjusted quickly.
Inside the unit, I very rarely hear any noise from another unit. It must be well insulated.
APARTMENT UNIT — We downsized from 4600sf house in an executive neighborhood to a 960sf unit and we both love this place. It is light, bright, clean, and amazingly functional. It was not a hardship to leave so much space behind. It was a huge relief. We bought an extra ceiling fan and an AC unit for summer heat. They work well to keep temperatures comfortable.
PARKING — Even with a large van and an SUV, we have plenty of space in tandem parking.
BALCONY — We have a large balcony with enough space for outdoor eating and lots of planters for potted plants. I even fit my potting table on the patio. Nice sunsets and views.
OUTDOOR BBQ — The amazing outdoor BBQ is always clean and ready for family and friends.
ELEVATOR — We’ve never had a problem getting the elevator quickly. It’s always clean, functions well and has never been a problem for us.
GREEN NON SMOKING BUILDING — This is a HUGE plus if you have any environmental sensitivities. No allergy issues for me in this building, which says a lot.
LANDSCAPING — The hardscape and gardens are lovely all year round.
We highly recommend this building and it’s amenities! Élan Redmond is a great place to live.

One of the most interesting places where you can stay for life. very cultured neighbors. fresh place, everything is always well groomed and purity appreciate it above all. special thanks to the team — very attentive, genuinely friendly and cultural, you feel it necessary, important, you know that your issues will be solved in the shortest time. Thanks supervisor Jose — nice man and devoted to his work. thanks to the girls from the office especially Erin — a gold Manager, naturally always friendly and attentive, very professionals work. Location is one of the best parking problems are not particularly noticed the courtyard are very happy, your fitness is equipped with everything really necessary. Thank you advise Élan Redmond. really good for major managers.

First let me say that I’m still getting used to living around so many people. I’ve been pretty secluded for the last six years.
TL;DR: I don’t hate it, but don’t love it. West side of bldg is SUPER NOISY from trash pickup, drunks at the Matador, and squealing children from Tipsy Cow. Being close to Tipsy Cow is AWESOME because it’s the best damn burger I’ve had in a LONG LONG time. Building is insanely hot for no good reason year round. Parking Garage sucks, spaces are too small. Elevators are slow.
THE GOOD!
–The Manager is AWESOME! She’s personable, friendly, thoughtful, and has gone out of her way for me and others. She seems to genuinely care and she’s fun. :)
–The countertops in unit are nice!
–The balconies are a pretty decent size on the 1br units.
–The office is open 9am-​7pm! They accept package deliveries and are open long enough to pick up after work. :)
–The building Location is great! Redmond Town Center is across the street, the farmers market is basically in our back yard!
The bad:
1) DO NOT CHOOSE AN APARTMENT ON THE WEST SIDE OF THE BUILDING. This is the noisiest side of the building. SO NOISY it’s infuriating.
–There are several rounds of garbage trucks that come every weekday starting around 7:30am. Imagine the sounds of large machinery slamming metal around, shattering glass, back-​up noises from trucks, not to mention the deliveries to Tipsy Cow (located on ground floor of this building) and to the Matador next door.
–The Matador. HELL NO. Picture it, it’s 2am. The bar is shutting down. EVERYONE IS DRUNK. They’re standing around in the parking lot, SCREAMING DRUNKENLY. It’s Summer, so you’ve got the windows open because it’s SWELTERING HOT in your apartment. You’re awakened by a drunk woman screaming «WOOOOOOOOO! WOOOO! WOOOOO!!!» and a Bro screaming «FUCK YEAH!» for … no apparent reason? This happens during the week, on the weekends, basically any time the bar is open. Sometimes the Matador keeps their windows open so you can hear every screaming conversation happening INSIDE the restaurant, too! Nice!
2) These apartments are insanely hot for no apparent reason. It’s November 1, and as I write this, my apartment is a nice 75°F for some reason. It’s been overcast and raining for the last week, and no warmer than 60°F outside, yet my apartment never gets lower than 75°F without opening all the windows and putting a big fan to pull cool air in. During the summer, if I keep my blinds drawn, curtains shut, and windows closed, it’s always *way* over 85°F in my apartment. I will say that the leasing office gave me a portable AC unit to use, which was SUPER nice of them! (A+ for that!) However, I paid for it via a pretty high ($ 90/​mo.) electricity bill. (Looks like a normal no-​AC elec. bill for this apt is about $ 48/​mo.)
3) The Elevators. Like anybody else who’s commented on them, they suck. They’re just awful. They are in fact slow, and only one of the elevators goes to the parking garage for guests. If you have a friend visiting and they want to take the elevator, they have to play roulette to see if they’ll get the elevator that has parking garage access. Also, the office will lock down one of the elevators (The one that goes to the parking garage) when people are moving in or out. That means you only have access to one elevator to use, and if you’re coming from the guest garage or from outside, you won’t know the elevator is locked down until you get into the foyer and the button won’t work. It’s frustrating to say the least. The only time this elevator system is nice is when you’re moving in. or out. :-/​
4) The Parking Garage. They are literally the tiniest spots I’ve ever seen in my entire life. You can maybe fit a Fiat or a smart car into them, but any normal small car won’t fit. My car happens to be 69″ wide (Nissan Juke) and I’d guess the spot is maybe 72″ wide judging by how my car fits. You can’t back out and turn while backing out, so you have to back straight all the way out, and then do a 75-​point-​turn to be able to leave. It’s amazing that there is a garage for guests to park in as well but the spots seem even smaller in the guest garage. People are constantly just double parking in there because the spots are impossible.
5) The interior of the apartment: They don’t really let you see the unit you’re going to rent until you’ve signed all the papers. They’ll be happy to show you a «Demo» unit but you’re kind of renting sight unseen.
6) There’s one member of the staff that doesn’t seem to care much. I won’t name names, but I avoid this individual at all costs. Each interaction I have with them is passive-​aggressive and fake, and they don’t even try to find out information about what I’m inquiring about. They leave me angry and resentful.
7) My upstairs neighbor seems to be an elephant. These apartments have vinyl plank flooring (def. not hardwood or laminate, as some parts are peeling up) so you hear every step they take above you! get a top floor unit if you can!

I lived there for a year and this is my fair review.
One bedroom/​One bathroom/​Den (Wood floors and bedroom /​bathroom connected)
$ 1775 per month
$ 75 parking space per month
$ 25 Valet Trash (Mandatory)
After one year they wanted to raise my rent around $ 100 more and parking was now $ 95 and $ 25 Valet Trash now optional.
Pros:
1. Apartments are fairly new and have great layouts. Wood floors and very nice appliances.
2. They are close to Redmond Town Center and the area have good restaurants.
3. They check the apartments and fire alarms often to see if any repair need to be done.
4. Packages are available as soon as they arrive.
5. Quiet building, since I don’t think there was much people living in there.
Cons:
1. Parking is awful, for guest and residents, small spaces (95 usd per month for a single space, was 75 usd before).
2. Elevators were out of service often (there are just 2 for the whole building), I am glad I was living in the 3^rd floor so I could take the stairs. And when they were working were so slow. So if you decide to move in here make sure you are willing to take stairs often.
3. Even when the staff is friendly, they most part of the time didn’t know how to address my issues/​concerns so I had to wait until they find out what to do, and the most part of the time I just gave up. and when they have a solution they are not flexible at all to give you options.
4. The price is kind of high for a small building with almost no amenities. I am paying less for an apartment in Downtown Bellevue with a hotel type amenities (pool, tanning bed, two gyms, common areas with TVs and pool tables, coffee and soft drinks 24/​7, showers for after gym and more).
5. When I moved out they charged me for the cleaning (100 usd), even when I hire someone to clean it (another 120 usd) they decided to charge me, so don’t even try to clean, leave it like that, they will charge you anyways !
6. I am still waiting for my deposit to be returned (considering I moved out 1 month ago, I think I can complain now). They told me it will take 14 days and still waiting and when I called them they didn’t know how to answer/​address my concern. They told me they will call back and I am still waiting. I was never late on my rent or any payment, so it is annoying to be calling to get my money back, what if it is me the one missing in the payment for more than 5 days?
7. Sometimes the Valet Trash was so late and some days they didn’t even pick up my trash.

Have lived here for three and a half months or so. When my boyfriend and I first moved here from Utah, the building was being managed by Greystar. We love Greystar! Where’d ya go? Why’d ya leave?
Having moved here from out of state, we visited the building prior to moving. The management we met then was fantastic! Amy, Sammie, Sheri, all of them! Truly amazing! Went above and beyond to take care of us and the complications with moving from another state. We were thrilled to be moving to Élan and so excited to be in the gorgeous building!
Since we’ve lived here, Berkshire is now the new management team and all of the great staff that we fell in love with are gone. The Berkshire staff is not friendly and unaccommodating. It’s unfortunate because we were so excited to move here, even with the high rent. At the time of move in, it seemed well worth the price but I think with the management change and other reviews on here, we’ll be signing a lease elsewhere when ours is up.
Disappointing.

So, I have to say that while my initial review of Élan after the property was purchased by Berkshire Properties was less than complimentary, I have decided to update my review, based on the last 6 months. The customer service has REALLY improved, and while the parking is still unbelievably ridiculous, the staff have bent over backwards to make the place a very good place to live. Location is great, as it’s minutes away from Half Price Books, Redmond Town Center, etc., and the rent seems on par with the area.

Very nice place to call home!
We live in this luxury apartment building since April 2014. We chose a corner 1 bedroom unit facing the Redmond Town center for its lovely layout and the quiet location on the top 6^th floor.
The heart of this property in Amy the manager of Élan Redmond.
There is nothing she wouldn’t do to make sure residence are happy with the choice they made calling this place home.
Highly recommended.

Sammy was outstanding. She was attentive and professional and I felt like she actually cared about giving me a positive experience and a great tour. I was surprised at her attitude especially in comparison to other places I toured the same day. Good job, Sammy!