Toys R Us

Only 1 cashier??? The line of customers waiting was atrocious! Why have registers when you don’t staff them? Visibly irritated customers should be a clue to management (if there are any) that staffing is important.

I’ve always had a good enough experience in the store. But I recently ordered something and I’ve been trying to call all day to see if it’s come in before I make the drive to pick it up. They just do not answer the phone, and I now see other reviews show the same problem.

This is a big Toys R Us. I like it!
Easy parking and a ton of toys. Good thing I only come in here once a year.

Came in for an online order and had to Wait 30 minutes just for them to find it. 4 other people came in for online and layaway after me and got their item. Lady at counter even told others I had been waiting but they did not care and got the Orders for those that came after me.
Horrible horrible horrible service!
No one seems to care here and it shows. I first arrived to an inappropriate conversation between a worker and customer. They were saying things and cursing like it was a bar
After still not finding my paid internet order I had an email confirmation for, I was asked to come back later. I said just get one off the shelf. Amazingly they never thought of this and went and got one.

WORSE SERVICE EVER! WOW I thought my nearby store in Montebello was bad but nothing compares to this store in Redlands.
First of all I searched everywhere for my daughters Christmas gift. And apparently this store was the only one in Stock so made the trip on Christmas eve. I wanted to call to make sure the invertory was correct
Boy, big huge mistake… i was on the phone ringing, ringing ringing and ringing. And no one will pick up the damn phone. I mean I get it is Christmas eve and it’s busy, but I work in retail and we pick up our phone asap. Not to mention when I was calling Target earlier they also picked up phone quickly. So after 35 min of just ringing… someone finally picks up!
She seemed very unfriendly as I was asking her about the instock of the Frozen Bike. She first tells me «well whatever online says it’s probably wrong, I am sure we are sold out of those». I then tell her then why would it have the option to buy it online and pick up in the store if you don’t have it that would be impossible. Then she just puts me on hold and when she comes back to the phone she tell me they have 10 in stock. I ask her if they can hold one for me she tells me no, not on Christmas. And then tells me she doubts it it will sold out. So first you say they aold out, then they won’t? Smh.
I decided not to risk it and buy it online and pick it up at the store when me and my husband walk in we are not greeted by anyone at customer service desk. And had us waiting a while before they brought the item out. When the bike finally comes I expected it and was all beat it and with holes in the box. Like seriously? How do Toys r us employees expect to pick the most beat up box to give a child on Christmas ??? I immediately told the guy who brought it out I don’t want that box to give me a different one. Then he tells me it’s the last one. I looked at him and tell him I called and I know you guys have 10 in Stock come on now. He looked surprised as I knew there was more and didn’t say a word and went back to get another bike. Smh. Worse store as a while, the attitudes the poor inventory products and employees hating life. The CEO needs to stop making his employees work late on Christmas eve because it’s not serving customers with greatness if this is the type of service they offer.

Went in to return something I purchased it for $ 149.99, had original receipt. Associate missed up and gave me the sale prices for it. She apologize for the mistake, and another associate came to help out. And said there is nothing they can do about the mistake! It’s my lose we already are doing you a favor and returning it for you. This associate name was kylie. This toy r us has the rudest workers and poor customer service.

Wish I can give them lower than 1 star! This is store has HORRIBLE customer service! I purchased a bike and paid for them to assemble it, they said it would be ready by Friday or Saturday ¹²⁄₄ or ¹²⁄₅ and they would call to notify us of its availability. However, we did not receive a phone call and I had to call on Monday ¹²⁄₇ to find out if the bike was ready for pick up. I had to call 3x to find out if it was ready… the second call I was on hold for 20 minutes. A retail clerk from Babies R Us picked up the line 2x and on the second time she stated «You are still on hold?» She informed me that no one in the back can check on the status because their delivery arrived and everyone was unloading the truck-​the other clerk should have told me about the situation rather than letting me waste my time and kept me on hold for 20 mins. So the Babies R Us clerk told me to call back after 12:00 pm to see if my bike was available. I called them back at 12:08 and I FINALLY got an answer, after waiting 10 minutes. Customer service is nonexistent with a lot of these big chain retail stores. You earn enough money from customers and the Stockmarket that you can invest in your employees’ training.

Only giving this place a one star because I can’t give them anything lower. Do not buy anything here unless you want this store to have ALL your information including your drivers license, address, and phone number. Please keep in mind I had my credit card with ID on back and the original receipt. I don’t deserve to be treated like a criminal when all I wanted to do was return their product that doesn’t work! I won’t be coming back!

Been on hold for 28mins trying to put something on hold for me to pick up after work. Every time I call no one picks up the phone except today… lousy

Toys r us has ridiculous customer service! I went there a few days ago and went to customer service area to inquire about a birthday coupon my son had received. The lady there basically sent me to the kiosk which did not work at all. The Typing section was out of whack so it took me forever to get my information through and when I got to the end, there was an error and a message saying to go have sales person help me. However, no one was willing to help and they seemed like I was bothering them. I left frustrated and will not be back!

This store is located in a very nice center with other big name stores so I thought their selections must be superb. First of all, there was madness of people who rush through the store without seeing whose toes they were stepping on to get to… toys. I was pushed twice while browsing the store so be careful if you want to get out of there unharmed. Selections were mediocre and it smelled plastic as soon as you walk inside. This smell is so strong it reminds me of Payless shoes stores.

Yoooooooo imma come up in here and not do shit all afternoon. I sit on the floor and make my toys fight. I tell my girl im comin here to buy our son toys. Guess what? His ass aint gettin shit. Buy myself all the transformers. All the Ninja Turtles. Leave his little baby ass in the car.

Please don’t bother coming here. Go somewhere else. I called to put something on hold and they said they don’t do that here. Or at any toys r us which is a lie because I called moreno valley and they said they always do no matter what. And it was the same exact product I was looking for. Stupid people.

«I don’t wanna grow up, don’t wanna grow up!»
Toys-​R-​Us is honestly the last big chain toy store that I know of. RIP K.B. Toys. Most of ‘em now are attached to a Babies-​R-​Us and they have rapidly been opening up Toys-​R-​Us Express stores inside various malls and I swear these shops DO (sorta) feel like K.B.‘s.
This Toys-​R-​Us located in the Citrus Plaza in Redlands has been around for several years now and, unfortunately like many places in and around Citrus Plaza, I have watched it slowly start to decline. When this place first opened up they were always well stocked and the customer service was fantastic. As of the last couple years their customer service has severely dissipated and their instock position has become frustrating at times. I remember a few years ago I wanted to purchase «Mario Kart 7» here (because I had a gift card). The week of release they sold out, which was to be expected as it was a popular game at its release. However, they continued to be sold out of it week after week after week for almost two months straight. I ended up going to the location I. Ontario and they had plenty of copies in stock while Redlands continued to be out for several more weeks. Even certain board games and such will be missing for weeks at a time.
They don’t generally have many good sales. Sure, you’ll occasionally catch a break and find a bargain but you’ll hafta act fast as they will be sold out quickly and who knows when it’ll be restocked. They have gradually started to scale back on their physical inventory but I suppose this is the generalized growing retail trend.
They have the majority of their video games locked up in cabinets. Ok, I’ll give them that. But their blurays are locked up as well? Not that I’m sure many people purchase blurays here, it just seems rather annoying. Oh, and if you come here for Black Friday shopping be aware that they have a separate line just to get in to the electronic section. So you’ll still have to wait in line again afterwards to make a purchase.
2.5 for me I suppose. I may gripe about this particular Toys-​R-​Us but at the end of the day it’s a toy store (which in and of itself is a dying breed altogether) and it’s always just fun to browse and reminisce about the toys of your childhood and the memories you have from them.
Well, either that or sucker punching Geoffrey in the gut and running like hell…
«I don’t wanna grow up because, if I did, I wouldn’t be a Toys-​R-​Us kid!»

It’s the night before Christmas Eve, and they literally have two registers open. This is how mass shootings happen. Just sayin’.

Site to Store pickup is ridiculous. Came in and waited for almost an HOUR after I was checked in for a toy, Asked after 30 minutes what the status was and no one gave me an answer just got on walkie talkies and gave me no answers. Will never shop this store again. After they gave me the toy they said ‘sorry it was one of our new guys’ and that’s it. That shouldn’t be the excuse they give.

I understand it is close to Christmas but I am looking for a specific item and have been calling the closest Toys R us and so far they have had me on hold for 36 minutes & counting!!! The first time I called they said they didn’t have it so I called a different Toys R Us and they told me the Redlands store had 2 on the floor and 3 in stock, so that is why I called back after on hold the first time for 20 minutes. I know most people would hang up but I am a determined grandma. I am shocked that they can’t at least come back and tell me they have it or not!!!

Be careful if you purchase a pot and pan set by Just Like Home brand from toys r us. We bought a pot and pan set for our daughter and when we got home there was a long rusted blade, and half of it was wrapped in tape resembling a form or knife or shank. I was shocked. How ever the store associates were nice enough to take it back and make a report as well as making a police report, but be careful, who knows the intention of why it was in there.

Came to return a toy my son didn’t like that he got with his birthday money. I didn’t drive so I didn’t have my purse. I go to return WITH the receipt. They would not do the return became I didn’t not have my id. You should not need an id when returning with a receipt and it was in cash and they could see it was bought from the store. Never shopping again. Plus customer service was rude. Big negative.

This is the worst store Ever: I will Never spend 1 more penny in this place: «No Hassle Return» –BS!!! Customer service Horrbile!!! Order Online or go to Target