Sephora

My experience with Sephora began really shaky I called in advance to make an appointment to get my makeup done. To begin, getting someone to answer the phone is already a mission and when they do answer they put you in hold until an automated operator comes in and says to call back at a later time. I probably called 20 times (this is me low balling) it was probably many more times. I finally get someone to talk to me and they said it was way too soon to schedule my appointment (i called around May 20^th and I need it my appointment for June 18^th) which I totally understood they said to call back June 1^st. June 1^st comes around and they said it was still too soon (also called about 10 times before I can get hold of someone and not get put on hold) so they said to call back June 5^th (the same thing called about 10 times before I got to speak to someone and not get put on hold) so i called June 5^th and they said it was still too soon and to call back June 8^th by this time I am starting to get frustrated so I start looking at other places but everyone else around my area was booked already so had no other choice but to wait until June 8^th. I called June 8^th right when they opened just to hear that they were fully booked! I was so pissed because I kept calling them and they would say it was too soon, I didn’t schedule with anyone else because I was relying on them and just to hear they were booked for days already! The young lady that helped me probably heard my frustration over the phone. I was not rude at all although all I wanted to do was curse her out. She offered to talk to her manager and see what they can do about it. The next day I get a voicemail from Marlene the manager saying that she will accomodate me that was music to my ears! I was so happy to hear that I immediately called and scheduled my appointment. I appreciate that they took manners into handling my situation. I do have a constructive criticism for them, they really need to work together as a team and know what’s going on with scheduling and although I deeply appreciate that Marlene took the time to call me and schedule an appointment an apology would have been even greater.
Now let’s get to the day of my appointment. I must admit I arrived late traffic in Redlands is just ridiculous now so I take responsibiliy but I did not appreciate waiting for 20 minutes. The point of making an appointment is to be taken care of one of the things they always talk about is they help appointments first yet they were ignoring me helping a walk in. I told myself that’s what you get for arriving late but hey I can wait 5 minutes or even 10 but 20 minutes that’s ridiculous. Finally Sara began working on me she was amazing! I received so many compliments from everyone at the wedding, she did exactly what I wanted and took really good care of me. I have mixed emotions about the ratings because to me everything deserves different ratings. Overall I do thank eveyone for trying their best.

Courtney just helped me so much find the perfect makeup! She took time to match and make sure the Tarte foundation I wanted looked great. She also recommended a redness reducer from Urban Decay. She was really knowledgeable and sweet. Will be returning for her great service and advice. Thanks Courtney!

Overall this is one of my go-​to locations for them. Staff is usually friendly, and assists me with my needs. Today they helped my aunt with color correcting, and she was amazed by how good it looked. Considering how self conscious she had become over the area corrected, it was wonderful that they were able to assist her where I couldn’t (we have two completely different melanin contents, and she is an east coaster so we don’t see each other often). The staff was nice, and helped us with our various questions and needs.

I always come to this Sephora because I am an avid beauty shopper and it is the closest to my house. Adrian is one of the best employees there, he always helps me find what I need and helps me find samples of items I am not ready to commit to yet. On my last visit, he remembered that I was looking for a specific lipstick in a specific shade. On this visit, I asked him if it was now in stock and he actually ran over to their stock room because he remembered seeing the very last one after my previous visit. Even though it had been sold out for so long, I was able to finally purchase a product I had been trying to get for months.
This is a great JC Penney Sephora and even though they don’t carry everything a freestanding Sephora does, they are very willing to help if you just ask.
A big thank you to both Adrian and another employee named Janette. You guys are fantastic and I will be coming in next week for more shopping.

Previously, I had consistently bad experiences at this sephora. No greetings, no help from associates and just a generally negative experience all around. However, my visit today did change that opinion. Even standing outside the store I was immediately greeted and while walking around was asked if I needed assistance several times. I don’t know if they hired new employees or actually gave them customer service training but it’s definitely changed for the better.

I am actually Unilocaling this review from the parking lot right now.
I am soooooo DONE with this store. Not all Sephoras in general, just THIS store. What the hell is up with this location? I come in here all the time as it is right next door to my work. They are ALWAYS out of stock in everything. I needed a powder that the store was OF COURSE out of stock of so I made the mistake of ordering it over the phone at the store and I never received the product because the idiot on the other line forgot to put my apartment number in the address line even though I told him 3 times and had him repeat it back to me. That turned into a whole 3 week fiasco with me calling back and forth & speaking with rude ghetto phone operators. in the end, I never received the product and when I spoke to a manager, there was nothing she could do to help me. No discount. No free samples. NOTHING AT ALL even though it was her employees fault. Thanks a lot Sephora. Way to treat your customers who spend hundreds/​thousands of dollars a year on your insanely overpriced products.
Anyways, back to this specific store. I just left, it’s 5:15 PM on Thursday April 14. I walked into the store to find a shade of powder that matched me better than the one i previously bought from here. The store wasn’t THAT busy at all. I’m standing there for a good 10 minutes at the Kat Von D counter looking confused and testing about 5 different powders on my arm. In that time frame I saw about 5 girls working there. Nobody said hi, hello, or we’ll be right you. Nobody even acknowledged me. Nobody asked if I needed any help (I did) so I said FUCK IT and put down what I was about to buy and left. This happens ALL of the time at this location.
Last week I encountered a rude female employee at the register who snatched my product from my hands then slammed it onto the counter to ring it up and then got snotty because I POLITELY declined her offer to sign up for a stupid JC penny’s credit card. The product was a delicate compact powder by the way. Those break easily. She then turned to her other coworker and said loudly for all the hear «GOD I DO NOT WANT TO BE UP FRONT!!!» all snotty. Go home then lady, you are working in retail, OF COURSE the store is going to be busy at 5PM on a weekday when woman are just getting off work. Find a job working on an island in a cave or something if you don’t want to deal with people.
and the RARE times that you CAN get an employee to help you, they are not very knowledgeable about the products they sell. i can’t expect them to know about EVERY single product in their own store because there are thousands, but they give me this deer in the headlights look when i tell them i would like to try a new liquid foundation and would like a color match. as if that is some crazy out of this world request. EVERY single time they have «color matched» me, it turns out looking awful. they end up giving me samples of orange concoctions which make me look like an umpa lumpa. they need some formal training on how to properly color match and listen to customers wants and needs when it comes to how the CUSTOMER prefers their makeup to look. i’ve even TOLD them which foundation i’ve been using for years that’s a good color match for me (makeup forever HD liquid in 117) and i TELL them i have fair skin with yellow undertones, but yet SOMEHOW i always end up with shades that are clearly meant for somebody tan so i look orange or i’ll end up with shades that are clearly made for a person with pink undertones. sometimes they will look «OKAY» in the store, but once you get out to your car in the parking lot and check the mirror, it’s like DAMNNNN WTF!!! so i’ve just completely given up on asking for their help when it comes to color matching. *sigh* THANK GOODNESS they have a wonderful return policy and have always accommodated me with no questions asked.
I could go on and on with stories about this place but I’ll just stop there. Because after today and not being acknowledged for 10 minutes straight I will not be back. Shame because I spend a decent amount of money here. I will be going to Ulta and other Sephora locations where I will be treated like a human being with some RESPECT.
God i HATE this store. Corporate really needs to step in and figure this mess out because this location makes the whole company look terrible.
I must say though, the male working here with the dark hair and CYNTHIA at the benefit brow bar are both awesome! The man working the front is always patient and kind even when it’s slammed. Props to him. And Cynthia is very good at her job and does killer eyebrows. She also does not try to pressure you into buying any Benefit products or anything that you wouldn’t want or need and that’s awesome. She’s just a nice person with skills. Not pushy or over the top.
Rant over. Screw this store.

I don’t really care for the staff here. They take too long & bend over backward for people spending a lot of money.
I may try another store, but my expectations are not high. Too bad.

Don’t shop at this Sephora! Girls are rude and it’s takes thirty minutes to get someone to help you!

I have mixed feelings about this location. This is the closest Sephora near me, and I hate the fact the employees I’ve encountered is giving this location’s customer service a bad rep.
If you shop at Sephora often, in store or online, you know their return policy is pretty generous with the purchase dates. This girl working there decides to tell me there’s a «45 days» return policy, and I wasn’t allowed to return my item, also because «she» can see the bottom of the product as empty. FIRST OFF: the receipt clearly states the return policies. I don’t need your bs attitude to tell me something that’s already written on paper. SECOND: She was also really rude when she told me to go return at a free standing locations. Obviously, I came here for convenience. If I wanted to drive to Victoria Gardens or Tyler Mall, I would’ve went and didn’t have to put up with you snotty face.
Unfortunately, after that incident, I did not wish to return here again but had to. The 2^nd return was more smooth but still questionable. I mentioned the return and experience above to this employee, regardless me saying «on a different return», he kept grabbing the current receipt, even when I kept saying «NOT this return». He brings me the manager to explain what happened. As I was talking, the manager looked almost as if she was spacing out, looking else where. She as well kept grabbing my current receipt. Finally got her attention back and got her to actually listen, told her what happened. She apologized, but I doubt she actually did anything.

Everytime I’ve been into this Sephora it’s always been a chore. The employees that I’ve encountered have always been snotty and rude. Customer service is #1 to me no matter the circumstances. I’ve been to this Sephora a ton of times and have been told MULTIPLE times to check the drawers underneath the product you’re looking for if you can’t find it on display. So the other day, that’s exactly what I did. I looked for the product in it’s drawer, WHERE I WAS TOLD TO LOOK, and got throughly yelled at by a cashier employee telling me it was unacceptable to do so. I explained the situation, only trying to make it easier on them because apparently it’s a burden when you ask an employee to do their job. Anyways, I was then told I wouldn’t receive my FREE birthday gift without purchase and ended up buying what I couldn’t find the first time. Eventually I got my gift but it was a huge pain dealing with them in store. Not only are they terrible in store, their online customer service is in my top 3 of worst companies to deal with. Long story short, I bought a $ 50 foundation online because they didn’t have it in my nearest store. My $ 50 glass bottle of foundation was shattered and foundation was all over my other products I got in my order. It took 2 days for me to get in touch with someone (it was during the week) and finally I reached someone through twitter who told me to contact my nearest store, which I did. The Redlands Sephora told me they had it in stock so I drove over and they didn’t have it. Just overall really annoying and makes me want to shop at Ulta. *GASP*

This site is located inside of JC Penney.
I needed to exchange an Anastasia pencil. I purchased the new thicker one at the Victoria Gardens free standing location but I did not like it at all. My brows started looking like they were yelling to people «LOOK AT ME, DAMMIT. LOOK AT ME HARD». Something had to be done.
This place was packed on a Sunday. I only had to wait about five minutes for someone to help me. Courtney and Marty both took good care of me and helped me with three different color options. Marty also helped me fill in my brows with my new color. They were so friendly and refreshing!
The clerk that helped me at the check out was also very friendly. I wish I could remember her name!
This place, although in a department store, seems to have all of the options of a free standing location. Although, admittedly, I was only searching for one thing.
I did like the fact that there was a brow waxing station and the girl that was waxing appeared to have all the confidence of Marcus Crassus going against Spartacus!

I love sephora, but in the past, this particular location has had very poor service. I am delighted to say that I went there last night and was greeted by friendly people who truly seemed eager and willing to be helpful. I hope this continues for this location.

Best experience here with «Gabby». Was a little busy but she was so nice and helpful. Color matched me with the foundation with coverage I asked for, got me other items I asked for (quickly, as I told her I was in a hurry with my daughter) and as I was in line I noticed another employees lipstick I loved and I flagged her down to see if she knew the name of it and she went on a mission finding it for me so I didn’t leave my place in line.
Checking out there was a mishap with my receipt not printing and I had to wait so they gave me a grab bag of goodies. Very good Sephora, I’ll be back.

The closest Sephora to where I live so I have been there a few times. Not one time have I had good costumer service. The last time was the first time I was approached by a lady to work there (I needed help so I appreciatted it), they were not busy so while she helped me she decided to have a personal conversation with another worker… it made me feel unconfortable. I dislike going to this Sephora location so mich I rather do a long drive to Montclair mall, they are always great there. Also, ULTA is down the street and they are also phenomenal with their customer service.

Oh my goodness! The staff at this Sephora are incredible. They are super competent and friendly. I went in with my brother whom has Downs Syndrome and the guy working there took the time to show him the colognes and give him a sample. He made us feel sooo comfortable. Thank you!

Long lines, nothing in stock, and very unfriendly staff. I love Sephora, just not this one. After waiting forever in their line to pay, we were told we couldn’t pay for our JCPenney stuff there. So we had to get in another long line. They said they don’t give samples and are always out of the free birthday gift. The staff we dealt with were completely rude and are always too busy standing around chit chatting. When I called to speak with a manager, she was out for the day. 4:00pm on a Friday and no management for the evening? I’ll take my money elsewhere and take the drive to Rancho or Tyler for better service.

1) They never have anything i need in stock.
2) The girls working there act like they’re doing you a huge favor by helping you out.
Ask for a sample and they will give you an attitude like they’re paying for it out of their own pockets. If I’m spending $ 200+ i would expect a better service ! Don’t even waste your time ladies…

This Sephora NEVER has anything I need. They are always out of stock. Definitely call before you go in because most likely you’ll be wasting your time. Try a different location until they get their ordering under control. So frustrating. I got home and attempted to order my makeup online (the lady told me they wouldn’t charge shipping and there was a long line so I was advised to do it at home because it’s the same price) and they do. So I called back and told them the situation and the girl who picked up said «well if you wld have ordered it in the store you wouldn’t get charged shipping» I just about lost it. Horrible customer service.

This place has the worse service. I can’t speak for all employees but I went last night and for some reason no one did eye contact. They would talk to me still interacting with another coworker. I wanted to get there names but some of the girls didn’t have name tags. I asked an employee who was cleaning up an area if she could match me. I explained to her I wanted to buy a foundations online. She never responded back, and started walking towards the color IQ device. She started matching me and didn’t say a word, from me asking the questions and getting my IQ number. (Usually, people small talk to make some feel comfortable) When she game me the IQ number, I had to ask her to email it to me and she seemed bothered.
I don’t understand how they’re one of the top Sephora.

So, this Sephora is located INSIDE of JC Penny! It’s still a really nice Sephora. I have never encountered one rude staff member. In fact, they have all been helpful. They carry all the same products that other Sephora stores do so I never have an issue finding what I need. They let you use their gift cards they sell at this location for JC Penny as well. So I got my mom one as a thank you gift once. It made it easier for her to find something she likes, since she was able to use it at both stores. What sucks though is that you can’t use your JC Penny money here. So sad…