Metro Nissan

Worst customer service I have ever experienced at a dealership. The managers are horrible people. I do not plan on returning or purchasing any vehicles at this location.

Worst service I’ve ever seen !! STAY AWAY! MONEY HUNGRY!
They act like they’re doing you a favor even though they won’t do anything that doesn’t involve getting paid they have the worst attitude stay away don’t give them the satisfaction of buying anything or having any work done by metro Nissan of Redlands.
Last time I had to go there almost had a fight with one of those service guys who had nothing but attitude and genuinely showed he didn’t give a damn. Try somewhere else

not 1 but 2 vehicles! Couldn’t be happier. Graham was a wonderful person to work with. Look forward to a long and happy relationship.

Based on my first service experience here, I won’t return to Fontana Nissan if I can help it. Gene is the seasoned veteran that you want to consult for any kind of service.
My Altima needed an oil change (coupon made it $ 0), front brakes dialed in, new drive belt, and, unfortunately, a new front windshield as it was badly cracked by a thrown stone. The total was a pricey $ 627.00, but Gene lined up the replacement glass for $ 225, $ 50 less than the original estimate. I did come in with a quote from nearby Star Lite Glass for $ 258, so that helped for sure.
An expensive repair day, but customer service was excellent, and I was kept in the know by phone throughout the day. I am pleased thus far.

Never ever give these guys your email address, the spam will never end. I have requested to be removed from the email list, reported spam, and reported abuse. Somehow Metro Nissan circumvents these requests and continues to get their spam in my mailbox.
Stay away.

Me and my mom came to this location after dealing with horrible service at another location. Let me just say from the time I actually spoke to someone on the phone before I even took a drive to this dealer I got the most amazing customer service ever from a man named Pete. He was so attentive and returned my calls when he said he would. Once we went to the dealer I met with Jose, he was so honest and very welcoming! He made sure he could help us in every which way possible. He didn’t try and just sell us a car he actually took the time to hear us out and find us a car that would fit our needs. Once we came to a deal we went into an office with a guy named Michael to sign all the paper work and let me say he was also friendly and very nice. I couldn’t believe that we actually didn’t have to deal with any jerks or sales men that were rude. They gave us a great deal on an awesome car! I highly recommend this dealer and the guys that helped us. I would definitely return to this location again.
THANKS GUYS FOR THE EXCELLENT CUSTOMER SERVICE!

Worst dealer in the country. Do not buy from this dealer. They do a lot of switch and bait. Give you good price on the phone to make you go there. Even the manager does not care about customers but making money of you. Beware of Tom Levine. Do not trust their internet department. They pretend to make mistakes and will charge more. Go to another Nissan dealer if you can. Go to volume dealership where they want work with customer and be honest with you. These people at Metro are not honest people. Very bad sale tricks.

We’ve been coming here since 2004 when we got our Nissan Quest. A couple of months ago we were having problems with our Quest so we just traded it in for a 2012 Quest. Our experience wasn’t bad at all. Nothing is really exceptional with the sales part of the transaction.
I’m really here to brag about our relationship with Gene in the service department. We’ve been seeing him for a really long time and have been extremely happy with him. He is always there to take care of our concerns. He is upfront with everything and very honest.
When I went and have my 2001 Ford Taurus fixed (smoke was coming out of the hood and zero power steering), he told me I needed to change my compressor. Unfortunately the price was too high for me and thought it wasn’t cost effective to get it fixed. After I told him this, he went out of his way to find a used one on Craigslist. He found a used one in Yucaipa and the guy was only selling it for $ 50! He had his mechanic put it in and as of this moment still works great!
Thank you Gene!

Great dealership. Bought my first nissan Altima here in 2005 and always got good service, including the round trip shuttle service so you don’t have to sit all day for your car. Traded that 2005 in for the 2013 but had to move up to North CA. I’m currently having my 2013 serviced at Nissan Burlingame right now and i must say, service at Nissan Redlands is much much better. Staff are friendlier and plus the fact that they have a round trip shuttle service makes it much more customer service driven. I miss Nissan of Redlands for my car services :(

my mother’s car is 10 years old and only has 18,000 miles on it. Brought it in for service and they hosed me for $ 2700.
The service dept is a joke. I would never buy another car from Metro Nissan and I would NEVER EVER take a car in for service again there.

Brought my car in for service on a sensor problem recall and left with HEADACHES! They tried to COVER UP my car with a carwash hoping it was not noticable. But what was truely in store was a broken rear taillight and rear BUMPER DAMAGE that was smashed in. Dishonest and not a place for business. There’s more… Luckly they fixed it but 3 days without a car and didn’t offer a rental. When I recieved my car back the taillight and bumper was not even aligned. The bolt covers everywhere and trash inside of the trunk… Seriously??? Btw I am a customer who’s family have been buying from them for many years… PLEASE CHECK YOUR CAR AFTER BEING SERVICE.

To start out being fair, yes the salesman was very nice. But, within the last few months our problems began.
I bought my car, used, a year and a half ago. Back in July (3 months ago) I started noticing that it was lagging while coming home (I live up the mountain). The RPMs would fluctuate between 2 and 3 pretty rapidly. The car will not go any faster than 40 miles an hour. It feels like it is going to stall. When I coming to a stop sign, again it acts like it is going to stall, then it hardly moves through it after I make a stop (this is dangerous on the mountain). It makes a clicking noise while I drive it. My car is still under warranty so we took it to the dealer. They claim there is nothing «wrong» with the car and that what I am experiencing is a «feature» on the vehicle. That the «feature» is mentioned in the «owners manual.» They said to come pick up the car, and if we had a complaint we need to call corporate offices. My husband did that, and explained that this isn’t an issue that we have had from the beginning and that the problem has got progressively worse. They reiterated what the dealer said that it is a «feature» on the car and that they wouldn’t fix it. When my husband mentioned that there are so many safety issues when it comes to this «feature» and living on the mountain he was told by the corporate office «well, you should have read the owner’s manual before you bought that car.» We made it very clear that we needed a car that would have no problem getting up the mountain, making it through the snow, etc. They have acted like this is all our fault because we didn’t research the owners manual more. They try to say this «feature» is there to stop the car from over heating, but my car has this problem when it is raining, and when I drive just a couple miles down the road. Researching the symptoms come to find out it aligns perfectly with a problem these cars have with the CVT. Nissan even extended the warranty on this model (and a few others) to cover this issues until 10 years 120,000 miles. There is a fix. They all still refuse to do anything.

Bought 2 cars from this dealer and my daughter bought 1.
The service stinks. they try to charge me for everything even though it under warranty. Have to argue with them every time.
Daughters car is a lemon that needs brakes every 2 months.
Same service manager for over 3 years that does not have a clue. It’s worth the drive to go out of town to buy a Nissan.

Great dealership with exceptional service!
You can buy a car anywhere in about and hour but the service dept. you will deal with again and again. These guys are top rate and did a great job taking care of the kid’s first car. Prompt, thorough, professional, and very reasonably priced.