Toyota of Redlands

Such a great experience at Toyota of Redlands. We were greeted by Joseph Fallon and he is so knowledgable and helpful, literally was with us every step of the way and made sure that I was very pleased with my choice in vehicle. We were in and out quickly and I am so stoked on my new car!!! Huge thank you to the entire team for making my car shopping experience amazing.

Did a little research online seen that my local Redlands Toyota had the exact car I wanted. I drove in was greeted by a nice salesman that was helpful and knowledgeable. He showed me the car complete from front to back inside and out. We then went for a nice test drive. Everything was very positive so I went in to get some numbers and possible purchase the vehicle. Unfortunately after meeting with the sales manager I just wanted to leave. His sales method was disrespectful as he attempted to make me feel stupid upon any questions or concerns I had. So I left feeling bad cause I liked the car they were close to home and the salesman was great. But there sales manager just ruined it for me. So I went home contacted a couple other dealers that were willing to answer my questions and treat me with respect. I then made arrangements to come in. I came in they had the car I wanted ready to go and gave me a better price than Redlands Toyota and without the disrespectful sales tactics of Redlands Toyota’s sales manager. It’s pretty sad because I would of loved to have bought my new Toyota in Redlands the city I live in and from the great salesman that assisted me. But unfortunately it didn’t happen and the only business Redlands Toyota is gonna see from me is when I bring in my new ride to service for a oil change. Get yourself a new sales manager Redlands Toyota the only thing he’s managing is to cost you sales!

Traded in my 2014 Tacoma for a 2016. Love my new truck. So bad a$$ and techny! My taco is beastly. David Fertig was my sales guy. Super cool guy. Very helpful and down to earth. He was very communicative and even introduced me to ppl around the building. David was straight forward, honest and easy to talk to. He chatted w me, my husband and my son. He just like us. Family man. Had great demeanor. I hope he’s there when I go in a couple of years to get a car for my son. I love Toyotas. Toi in financing is super too. Love her! She remembered me from my first Tacoma. She was able to get my interest rate down a little more when I went to sit w her. She did that for me last time too. Love it when ppl love their jobs. U can just tell that they do. Thanks y’all!

Thank you for such GREAT customer service… I would totally recommend it to all my friends and family… Joseph Fallon and Chris Dominquez were GREAT. I totally love my new ride…

Sale rep Mauricio Umana helped me and my family to find a great vehicle. He provided facts I needed to make the decision. I like the place because I never felt pressured. So I highly recommended to stop by and talk to him. I would buy from them again.

Toyota of Redlands was able to provide me with an excellent experience! My sales associate David Fertig was helpful, up front, and able to get me into a 2016 Toyota Corolla! Thanks for everything!

I want to say thank you to Pauley Contreras. Awesome sales guy. He took the time to answer all of my questions and made my car searching experience run so smoothly. His great attitude and great customer service goes to show that Toyota of Redlands really has great staff! Great dealership!

This dealership is a real joke!!! I called to ask how many quarts of oil a Toyota Tacoma 3.5 V6 takes to change, I was transferred 4 different time, asked for the Vin #, my name, address etc.
Buy you cars & Trucks and get them serviced elsewhere…
You have been warned!!!

Three times I was told they could take my 2012 Camry lease back early and get me into a new 2015 with 0 drive off. 3 times they wasted my time even with my credit score at 730. One guy even made a fake offer of $ 225 mo with 0 down and A few minutes later he said he was just testing me and it wasn’t a real offer. Be careful when negotiating with them some of their sales people are very slimy. Service wise I like Aaron he is very good some others not so good. Three recalls on this 2012 lease not happy about that. And really low mileage on my (10 to 12,000 miles.)One star if sales only two stars because of service.
I am updating my review as I was finally able to lease a 2015 Camry LE at a good price and the car is beautiful Larry was able to put the deal together for me and I think him and I’ve increased the stars now to three. I would probably give four stars if I hadn’t had so many problems in the past this is my third car with this dealership. I feel more comfortable now recommending them then I did when I originally posted the message so thank you Larry and thank you Toyota financial services for getting me a good deal.

If you come here ask for David Pompa. Went in a couple times looking at the Prius line up. From the beginning David showed us around very respectively. We set up times to meet a couple times with my family members and every time David was sure to work with our schedule often staying late to take care of us. There are good and bad salesmen here, David is one of the good ones. David is why we were so comfortable buying a car here. Ended up with a great deal on a new Prius. Toi in the finance department got us in and out and was a pleasure to work with.
Caution: One time David P. was not in and we sat down with a Sam guy. Terrible experience. Definitely avoid this salesman. He singlehandedly almost made us walk away from any deal.

I was looking for a new truck on line. I called the dealership and spoke to the internet sales department who said they had the truck listed on their site. I drove down there just to find out they didn’t have what they said in stock. They tried to get me to look at a different truck that had been lifted and had a price well into the 40’s. They tried to tell me it was the truck on line but it wasn’t even the same model. I ended up going to Fontana Nissan and buying an awesome Frontier at a price I was happy with.

AMAZING service from Joy and Caesar! Joy greeted us promptly as we were looking around and listened to exactly what we were looking for and helped us find exactly what we needed. Beyond her professional salesmanship, she also made the entire process entertaining! We loved listening to her crazy stories and honestly had more fun chatting with her than whatever else we would have planned that night.
Caesar is awesome too :). We loved listening to his equally crazy stories.

My first review and glad it’s for this place :) They came to my rescue after a horrible experience with Toyota of San Bernardino/​Service dept. As soon as I pulled in, a nice lady checked me in. My service advisor was Tony and listened to all my concerns. Process with my tire went smoothly and they took good care of me. I should have came to them first but I’m new to the area and didn’t know where to go. My last service rep was at Penske Toyota in Downey and he was awesome. So glad I found a rep like him out here.
I own a ’07 Camry and when ready to get another one or do a trade in, this will be the place for me. Thank you Tony for taking the time to listen and help me. You went above and beyond. Your location has gained a loyal Toyota Customer.

Bought my new Toyota Camery on Monday 10−5−15 and the entire process was easy, my salesman Joseph Fallon was great! He explained everything to me and answered any questions I had. I am very happy with my new car! I will be recommending him to family and friends!

We bought a new Toyota Highlander last night from Mynor Rodriguez. The experience was great, from start to finish. In the usual experience with a dealer, there is a contentious back and forth with price negotiation and the buyer leaves feeling at least partly defeated. That was not the case with Toyota of Redlands. Mynor offered us a deal that was the best we have seen. There was no need or want to negotiate, on our part. All we had to do was say yes. Mynor is sincerely nice and you immediately feel comfortable with him. He is not pushy and it feels like buying a vehicle is secondary to having a good conversation with a friend.
We also interacted with Lisa and Gil, who were also amazingly kind. One thing I noted to my wife, after we left, was that it looks like a good place to work. All of the employees seemed genuinely happy in their interactions with customers and with each other.
Thank you Mynor Rodriguez and all of Toyota of Redlands.

Customer service A+ our sale reps David Fertig and Jorge Rodriguez were awesome. Friendly staff.
Inventory was amazing lots of options to choose from, we got what we wanted it!
Totally recommend this place is the 2 car we get here :)

I’ve never had a problem with TOR — until I met one of their employees. Her name is Joy — she is no ‘Joy’ to work with. She hovers over you. She’s completely pushy. She cries about her lot in life if you’re considering leaving. We said we needed to leave and think about our purchase — get this — she asked us to BUY HER FOOD ensuring we’d come back!
It was absolutely hands down the worst experience we’ve had ever buying a car. Let me say this — we didn’t buy the car (thank goodness) and we haven’t been back. You’ve been warned…

this review is on behalf of my family member, however, I second this review :
This is my first time giving an online review ever however I want to write a review because I want people to know that they will get great service at the Toyota of Redlands. I had some issues with my truck that no one could figure out. Toyota of Redlands (service) did a great job of isolating this issue and fixing it with a timely manner. The service manager, foreman, and the whole service team went above and beyond their job duties to drive test my truck in different terrains to isolate the issue and troubleshoot it. I would like to thank the experienced, and caring Service team for making me a happy customer. I also like to thank the shuttle drivers for taking me back and forth to the dealership at no cost. Thank you!!!

Service here is okay. When I called to ask how much an oil change for a 2012 Toyota Prius C would cost, they told me $ 52 but when I went in they told me $ 56. It came out to be $ 65 with tax and a VIP car wash.
They got off a chocolate stain on one of my seat’s but then left me with some black stains on the passenger seat but when I noticed, I was already home. :-/

We have a 2012 Camry hybrid, we get it serviced here. The service is good, the advisors are good, but the lines for service are sometimes a bother. They have an appointment system even on the web but you just end up in like like everybody else. One dealership we went to had the service record completed and it was sign and go if you had an appointment. That was great. Service is good, but I cannot rate the appointment process but a 1.
We have not purchased from here so not way to know about that.