Animal Medical Center of Redlands

Very expensive and very confused.
They booked my appointment for the wrong day and gave me a quote over the phone for something they cant even do! When we decided to move forward with a different procedure, they WAY overcharged on their quote. I have been to two different vets for the same procedure. For some reason at Animal Medical Center of Redlands, wanted double what I had paid at either place. You’d think if they charge people that much they might be able to update the place a bit.
Overall, the staff was kind and gentle with my pet but I still just paid the office visit fee and left, never to return.

I had really hoped for a better experience, as the phone staff is very professional and friendly. The vet tech was also very polite and accommodating.
Unfortunately that’s where the good of the experience stopped. I was quoted $ 970-​$ 1060 for a very minor skin wound. My dog has very thin skin and we’d been through this before, and I’d paid $ 90 for the exact same service at the emergency clinic in Grand Terrace.
Since the emergency clinic was closed, and because I was hoping to find a trustworthy clinic in my hometown of Redlands, I gave this vet a chance. I do not ever want to cut corners when it comes to my pet’s health, but what they were asking was so clearly inflated that I had to leave and seek treatment elsewhere. They still charged $ 89 just for their 1 minute estimate.
I went to another local vet and received great care for literally a fraction of the cost quoted by AMCR. I don’t often feel compelled to write reviews but must implore you not to go here, the recommended services and cost are grossly inflated.

Took my dogs here for a grooming appointment and for dog flu shots. The grooming was very cost effective and they did a great job. Need to take one of my dogs back in soon to clean her teeth, will update my review then.

Love this place!
I was looking for a new vet to take my dog to, and stumbled upon this one. I had my dachshund’s teeth cleaned for about $ 360. Updated shots brought the total to about $ 450. They also take CareCredit as well, which really helps with the flexibility of payments.
I really love how accommodating, patient and giving the staff is. My dog has little dog syndrome, so he can get very anxious and fussy in a waiting room with other dogs. They had two separate waiting rooms (one for cats and the other for dogs), so that really helped. I was seen within 15 minutes the few times I’ve been here, and the waiting room didn’t get packed during any of my visits. Once, a big dog came in and my dog grew anxious, so the receptionist offered to take me to the cat waiting room since it was vacant.
The vet technicians are so kind and very capable of subduing my anxious dog without being aggressive or too physical. From what I saw during our time in the examination room, they used a lot of calming touch methods to relax my dog. They were so patient with him and explained to me everything about his teeth’s current state, and how to upkeep his dental health at home.
I gotta give this place 5 stars for the professionalism, knowledge, accommodation and price! I’ve had nothing but wonderful experiences with this clinic.

My first visit. Took in my 13 year old cat for shots and grooming. He has some severe matting of his undercoat and I was expecting him to give groomer some trouble. They ended up calling me to say he wouldn’t let them do the grooming. I understand that laws won’t let them sedate an animal unless they do a medical procedure. They wanted an additional $ 365 for dental cleaning. All of this I understand and don’t have an issue with. As a matter of fact, the staff was great. My issue is. My cats mouth was bleeding and I didn’t notice until I got to my car. I went back in to get an explanation and was told he bit himself when they tried to groom him.
IF AN ANIMAL HAS BLOOD ON THEM WHEN THE OWNER COMES TO PICK THEM UP, IT NEEDS TO BE THE FIRST THING THAT YOU SAY!

1. Appointment was booked with a male Vet since he has some ok reviews. They didn’t even book the puppy with the Vet i requested. So delayed ½ hour of waiting. The Vet seems to be ok. Then there a young lady with long black hair came in, trying hard to sell puppy insurance. Then trying hard to sell puppy package, 3 visits, all vaccines for first year discount price 299.89. Pushing me to buy it now, she said if you paid 299.89 now, will take of 47 dollars (one visit) = 252.89. I agreed.
2. At Counter to pay, Receptionist said I was told wrong, I have to pay 299.89. I asked to talk to the young lady whom was trying to sell me the package. She never came. Instead she stood at hall way, talking to a woman name Rachael. They rolled eyes and made faces toward me.
3. Rachel came to counter, told the Receptionist to charge me 299.89 plus 47 for the visit today. Receptionist told Rachel she was wrong. 299.89 included 3 visits plus vaccines for first year.
3.Receptionist threw her hands up and left. Rachel then approached me and said «you pay 347 all together or just 47 for one visit and leave «. I told her the printed out they gave, printed black and white ink saying 299.89 for the whole package. I was offered down to 252.89 if I paid today now jumped up to 347 dollars? She said «yeah» and rolled her eyes. By then, I told her I want to speak with the manager. She said «I AM IT» and making a vicious face at me. I told her I never in my life having to deal with this kind of attitude, hostile and unprofessional. She said «yeah, either you buy the package 347 or pay 47 and leave. No manager and can I have staffs walk you out «
4. I was speechless, by then the Receptionist came out, apologized for Rachel and told me i was right 299.89 all included for first years visits & vaccine. Said she sorry the other lady also told me wrong about the discount. I told her by now I will never come back to his hostile place, I paid the visit and left.
They have a note in the exam room: video is on for improving professional skills, something like that. wonder if the have video at the front desk to view how their staffs treated customers they way they treated me?
This place has lot of good reviews but after 2011, lots of bad reviews about the staffs and the place. I read all but thought I gave it a chance. Never again.

My pet’s appointment was in regards to skin issues. Animal Medical Center of Redlands addressed my pet’s skin issue, and I am grateful for their help. The front office is sweet, and the who ever I spoke w/​to make a same day appointment was very helpful. I dislike mentioning negative comments about business’ on Unilocal,but my feelings towards this business are that they are pocket pickers.
After the nurse roomed Mumbo and I, she again asked what his visit is was regards to, followed by if I was interested in purchasing heart worm protection. I felt like saying «can we address one problem at a time?» Instead I let her know I would speak to the vet about this information.
When the veterinarian asked about the heart worm protection. Because I questioned the pricing and how necessary the treatment is at this point, I got the feeling inside that if I had declined I was looked at as being a bad mama to my pet.
I understand how important it is obtaining your pet a preventative from heart worms, I just think a simple «think about during your next office visit» would have been enough instead of getting that cornered feeling.
It would be nice if the Animal Medical Center of Redlands, made a friendly follow up call.
Try not to fall for their sales.

I’m a first time client to this business. Needed to find a place to bring my 2 year old doggie for vet services. Decided to give them a try even after I read some negative reviews and find out for myself.
Our dog needed an update on vaccinations and a well dog check up. We were greeted by the receptionist in a kind matter. When we were taken back to the exam room our daughter was offered a treat bag with little goodies to keep her happy. We were offered coffee and water while we waited. Exam went well and the staff was efficient. Our dog received 5 shot updates with grooming and the new patient exam and the total was about 160.00. Long story short we will be back.

I took my dog Ampersand here due to severe ear infection.
Like the other reviews it can a be a bit pricey but I don’t not regret taking my baby here. They did a deep clean on her ears and had to sedate her to do that. She is so much happier now. Thank you.

The 2 stars is not for veterinarian services. I am new to the area and called and asked if I needed an appointment to get my dogs anal glands expressed. The lady was very nice and said no appointment necessary just come between 2:30 and 4:30. I took work off early and rushed over. I was told maybe I called the wrong #. That new patients need a $ 60 physical first and they had an appointment in an hour. They said sorry, but it was a disappointment.

I have been a client of Dr. Kashak’s for years and followed him to this office after he left Banfield of San Bernardino. He is a top-​notch veterinarian with a great personality and my pets will always go to him. He genuinely cares about his patients’ well-​being and wants what is best for my pets. He explains what needs to be done and why and he does not insist on expensive testing or treatments unless my pet really needs them. The rest of the AMCOR staff has always treated me well also. They are professional, sweet, and caring and I am quite pleased with the services my pets receive. The office is clean and pleasant as well. I am very happy with this location and would highly recommend this team to anyone looking for a good vet!

Animal Medical Center of Redlands provides excellent customer service by correctly assessing my pet’s medical issues. Additionally, when I take them for grooming, they are able to handle my sometimes challenging dogs, in a careful and efficient manner.

Very sweet people. I’ve gotten some poor information from them, but nothing drastic and nothing to stop my going to them. I’ve had a little frustration with not being given all options upfront, but as long as you talk through things with your attending, all will be well.

We wouldn’t trust our fur babies to anyone else.

Great Vet. Always treats my dog well. Highly recommended!

I love Dr. Burch and his staff. They are always warm and friendly, and they take excellent care of my fur kids. All four of them. They are on the pricy side, but I am a firm believer that you get what you pay for, at least in this instance.

I had such a great experience here. The vet and and assistants were fabulou with the humans as well as my pets. Appointments were easy to make and services were affordable. On another occasion I had to board my two dogs for the very first time. Staff was great and very reassuring. I was able to tour the facility before I made my decision. I’d recommend them to anyone in the redlandd area.

Treated pretty well when I went here but they acted like my dog needed soooooo much care when I knew exactly what she needed. Overall nice place but don’t fall for the sales trap.

Great place. Really took care of my kitten when he was sick & helped me find the best way to care for him. A bit on the pricey side, but for the level of care and attention, worth it.
Also loved that they gave an update call when he had to stay overnight!

Brought out English Bulldog in for annual check up and a quote to remove some droopy skin tags (which older bullies are prone to get). Received vaccinations after I reminded them upon check out and had to wait for a phone call the next day for the lump removal quote.
To keep it short, they instilled a fear of «possibility of cancer», concern that the lumps should be removed immediately, and quoted $ 2000 to remove two skin tags and a lump on the foot (for cytology, extended stay for observation, etc.). After I made a second appointment with the same Dr to see if this was all necessary, I was referred to a specialist in Ontario — a $ 580 test to check the lumps for cancer before proceeding with lump removals. As I was told by a previous vet upon visual inspection — the lumps were nothing but skin cells — not cancerous.
A year later now, and I have sought out another vet in Redlands. Far more communicative, straightforward, and the quote was half the cost with ear and eye care as well — and I received the quote before I left — no phone call a day later. He also stated «I don’t see cancer here.»
To sum up, if your pet is your only baby, and want them pampered sparing no expense, spending way more money and time than necessary, this is the place for you. It’s expensive real estate too, so you will pay for that. If you want straightforward, honest care for your pet, seek out Dr. Hanson at Redlands Animal Hospital.